I would avoid purchasing or renting a property through associa if I were you. I purchased my home in 2015 and before moving in I advised them that my lawn was all dirt and asked them to have the company that takes care of the grass cutting to take a look at it. They advised me over the phone that they would have this looked into but never did. I have called at least 4 times and still nothing 3 years later. I went to the board meeting and they advised the landscaper ran off with their money and they had just hired a new guy-- I still haven't received any sodding or seeding for my bald lawn (LOL) That's not the biggest issue I have with them. They acquired new parking rules in 2016 out of no where. We apparently have to suffer for the bad ones... they don't allow overnight parking in your driveway unless the car is deeded to you. That means if your parents or anyone else decides to stay overnight if its over 10 times a year you have to pay for them to be able to park in your driveway. For me this is especially difficult seeing how my children's father comes to my home to get the kids ready for school whenever I have to work nights. I have asked them if they could make an exception so I don't have to pay per day that he parks and they said sure we can help just provide a background check for him every year. I am not paying 50 bucks a year to have someone park in my driveway when I already pay TWO that's right, TWO association fees with Associa. Dealing with the local staff is awful, its almost as if they purposely try to ruin your experience. It took me 3 years to get up to the point of leaving this review, I have tried everything I could to rectify this without publicly shaming them in any kind of way. Do your homework, look at the reviews (I wish I did) before you move into a home within this association read more

In my opinion, Associa's managers are equal to the fast food industry of this profession. In my opinion, Associa's behavior as Community Association Managers rises to a criminal level of fiscal irresponsibility and deliberate misman-agement. In my opinion, though Associa clearly states "we act at the direction of your Association's Board of Directors", thus distancing themselves from the behavior I'm describing, they do not adhere to their advertisement to "make our communities lifestyle & property values increase", etc. Nor does Associa discourage irresponsible behavior when spending members dues, under-budgeting "repairs" by thousands in just one area (in our community), or under-funding Reserves, over-budgeting in other areas, or duplicating categories within budget categories, in my opinion. A must read: "Bidness as Usual" - Transparency in a Part-time TX Legislature, by Jeff Wilson of the Texas Monthly...or, read the TEXAS MONTHLY article - "John Carona", by Elena Schneider, May 22, 2013. Carona, Associa's owner, was voted one of the worst legislators in 2013, according to the Texas Monthly. In my opinion, their managers are equal to the fast food industry of this profession.You be the judge. read more

My community was a customer of Associa in Florida. Associa has trouble with employee retention so Associa stopped providing us with a property manager in February. We started doing our own enforcement, finding our own service providers, writing our own Estoppel letters. The last time we were able to use Associa on call, we were over-charged but Associa didn't care or waver on their bill. Even when we had a property manager, violation notices took about a week to go out because Associa doesn't have the technology that it advertises to send out same-day violation notices Associa's accounting was never up to date. They lost invoices, failed to pay invoices and even wrote a check from our account for another community's invoice. We terminated our agreement with Associa early - but we needed to involve our expensive, effective lawyer because Associa management initially refused to agree to let us go. We sent a transition checklist to Associa - things we need from them including information and items. At present, they've given us nothing. While this nothing is consistent with management services they provide, it's still not acceptable. I contacted everyone I can find at Associa here in Florida. I also reached out to Associa corporation previously when I was trying to get Associa Florida to take action. I never heard from Associa corporation and we got an email but not action from Associa Florida. Associa corporation has a management structure and a quality issues that work against customers' interest. I left a similar feedback on Associa corporation's website. By leaving a review here, I'm hoping to catch the eye of someone at Associa corporation on the chance that they will push Associa here in Florida to get us our transition items. In the meantime, I recommend staying far away from any Associa branch. read more

I have called only twice in the last few years. Never have I been able to speak to someone directly. Always takes more than 24 hours to get a call back. When I am able to speak with someone they are rude and act as if I am an inconvenience to them. They do not send out monthly statements and will charge late fees month after month without notifying the homeowner. I am so thankful that my HOA has chosen another property management company. Good riddance Associa!! read more

I'm rating Associa extremely poor due to Julie Trailer's lack of response to an urgent problem. First of all, just trying to get to talk to a live person is extremely difficult. The outgoing phone message does not have an option to speak to a live person. I had to leave voicemails and HOPE someone got back to me. I left Julie 3 voicemail messages. Her assistant, Chelsea, did call me back, but was unable to resolve this problem. Chelsea promised she would talk to Julie as soon as she got out of her meeting at 11:00 am this morning. As of 2:00 pm, she has not returned my calls. My Dad's property is in escrow and his buyer simply wants verification that the Section 1 items in the Pest Report on the exterior of the building and moss growing on the roof are addressed by the association, since Associa is responsible for all exterior repairs of the building. He followed the procedure to submit a request for repairs, citing the Section 1 items and the Home Inspection report on the roof, on the Associa's website. A confirmation email of the work order submission and the details in it would have sufficed as proof Associa logged the request, but there was not even a confirmation email! What kind of Mickey Mouse operation is this anyway? So, he is now at the mercy of the Crestgate Patio HOA account manager, Julie Trailer, to do her part to validate his work order and submit it to start tracking in their system. Apparently, there is a manual validation step that must be done in order to get it into the tracking system. If Julie did that, he could then show his buyer, from his own account info, that the items were being addressed. Again, this would have been sufficient, but she has not yet taken the time to do this. It's 2:00pm Friday, all parties in this sale are ready to close this coming Monday, but Associa is holding this up. My Dad is trying to sell this house... he is 90 years old, in failing health. We have a good faith buyer and Associa is killing the deal by refusing to help us by just doing their job, a simple, easy, quick task. UPDATE. While I was writing this review, Julie was putting the work order in the tracking system, so now they are there. Thanks, Julie. P.S. It would've been nice to get a phone call from you to let me know before I posted this. read more

Would give them 0 stars if possible. They tax homeowners to make extra money. They credit payments late to charge owners late fees and charge interest. They are worse than the bank. For over 7 years I have lived here and went through multiple management companies and never have seen such low practices to make extra money. We pay them to take care of our homes not to tax us. read more

Absolutely worst management company ever totally incompetent. In our development there is a slumlord property owner that allows renters to leave directly mattresses, garbage, weeds, cigarette butts, and broken toys around the property. Mind you the rest of our development is pristine and we are owners that actually live in the property. This management company gives $25 fines to the owner and calls it a day, which obviously does nothing. Don't buy a house in any development they manage buyer beware don't make he same mistake we did. read more

This is a TERRIBLE organization to deal with. I moved and had a new mailing address so I did not get my HOA dues statement. Once I realized I had not paid my dues for the prior year I logged on line to try to pay them. My account had been frozen out so I was not able to make payment that way. I called Associa and they told me that they could not help me and could not take payment as my account had been sent to collection. I called collection a number of times and after 3 days of trying I was finally able to reach them. Even though it was an honest mistake, which I explained that I had moved and had never been late with my dues in the past, I was charged an extra $700 which Associa said they would do nothing about. read more

My review resulted in a message from Associa saying they are sorry. I'm sorry too. At the time I wrote my review I had called Associa's corporate number, several times. And, left several voice mails--it was inpossible to reach a live person! My calls were returned by someone in the Associa office in Temecula that I am complaining about. I had already tried talking to them. I wanted to talk to someone in Corporate Associa in Dallas. Obviously they don't want to talk and don't really care about Customer Service from a Corporate level. SORRY! read more

I cannot agree more with the comment made earlier that Associa DO NOT take responsibility for their faults or mistakes. Furthermore, they have the worst customer service ever with the most unprofessional staff. We emailed the customer service address due to an issue on my strata account - Associa incorrectly charged me twice for my monthly strata payment which resulted in my bank account to go overdraft and I was charged a non-sufficient fund fee by my bank. Further, Associa also made me pay the NSF fee incurred on their end. They said they did that because I authorized them to clear any arrears - while that is true, there was NO arrears on my account so this is clearly a mistake on their end. Not only that they are not owning up to it, they are basically blaming it on our side for giving them authorization as if they can do anything they want with my bank account. We tried different avenues, and eventually had to be routed back to our community manager who is EXTREMELY rude - when I called her to try to explain the situation, she said "this is how it is and this is your problem. You need to pay the balance ASAP." I was shocked by the attitude and cannot believe this is the way Associa staff talks to their customer. Note that this is after multiple tries of getting in touch with her - there was one time that I got transferred to her after calling the customer service line and she had already left the office (it was only 2:30pm - I thought their office hour doesn't end until 4?) and she was offended that I called her and interrogated me as to how I got her number. As a first time new home owner, my excitement of buying a new place is all gone now due to the frustration and issues with Associa. I'm beyond frustrated and disappointed with them, which has even made me wonder whether I have made the right decision of purchasing this place - I can't believe this is the type of people that are looking after my property. They are seriously the worst management company. I cannot believe there is no single negative comment on the Associa website - it is clear that they have filtered out all the negative ones, which says a lot about the company's integrity. As of now, I am still not reimbursed for the NSF fees which is beyond ridiculous. I will not let this go and will do whatever I can to raise awareness of how unfaithful and unethical this company is. read more

Unfortunately I had to get an exterior bib fixed on my property that is managed by Associa. It took over a month to get an estimate to fix the bib and when I did finally get the estimate I was shocked. The estimate to fix the bib and repair the bricks around the bib was almost $600. I declined to use Associa for fixing the problem since I was able to get the repair completed for $380. It's disappointing to know my HOA dues are managed by a company that up charges by so much. I wonder how much my fellow property owners are being up charged for the service they provide. Very disappointing. read more

HORRIBLE HORRIBLE customer service and response time for Rockville, Maryland location. I contacted Beth Brittingham to resolve a dispute with clubhouse rental facilities. I signed a contract to rent the resident clubhouse in March for an event in June. The rental contract stated residents must be in by 9 and out by 9 p.m. The hours I requested in the original contract were for 12-3 p.m. This was under the assumption I would have one hour before for set up and one hour after for breakdown. I received communication two weeks before my event stating another resident wants to have an event the same day. Emails flew back and forth and once I spoke with Beth, she informed me I should NOT assume set up and break down are inclusive in a 12-3 p.m. time window. Because the contact I signed did NOT include the 4 hour time window clause, I asked several times why I am being held to a time limit I was not aware of. Told me she has managed several properties and I should NOT expect that and she does not see my problem. I forwarded her an email from HER manager of the property stating I could enter one hour before and exit one hour after. She then stated, she was not going to honor that communication. VERY RUDE. NEGATIVE TONE. HORRIBLE CUSTOMER SERVICE. WILL CONTINUE TO REVIEW until someone reaches out. read more

One star only because cannot give zero. Horrible customer communications. In May 2015 a repair order for a long section of missing rain gutter was purportedly posted by Associa, which manages our town-home owners association, As of this writing (12/10/15) gutter still missing, causing water to cascade onto and damage wooden balcony that we are responsible for, as well as starting dry rot in fascia boards (HOA responsibility) where gutter is missing. This is an El Nino season that promises to be very wet. *** Local staff will not return emails or phone calls received by office receptionist. *** When finally contacted, our community manager promised to followup with us regarding negotiations with the vendor who caused the problem. That meeting was two days away -- three weeks later, still no contact. The Dallas Chamber of Commerce reports more than 700 complaints against this Dallas-based company, most for the same reasons stated in this and other Yelp reviews. read more

We pay $200+ to Associa every month. The grounds/landscaping hasn't been touched in months. We have five foot weeds. We have complained and get nothing but empty promises. read more

Associa is the most rude and inconsiderate property management company I have ever dealt with. They are painting the stripes at our condos and we have to find our own parking off site for two days. When we asked where we were supposed to park, they said it wasn't there problem and raised their voice. I can't even fart outside without getting a letter telling me I am 'detracting from the beauty of our community" and a threat for a fine. You suck ASSocia. read more

After several years of having to deal with Associa Management in Dallas TX, my patience is gone. We have a community with 84 homes. We have been poorly managed from day 1 with Associa. Each Property Manager we get assigned is worse than the one they replace. We've hit rock bottom at this point. Our Property Manager is not familiar with our bylaws and CCR's for the community. She hasn't taken the time to familiarize herself with meeting protocol at our Annual Meeting and has proven over and over that she has no respect for our bylaws and CCR's. Many of the requirements of our community are only an inconvenience to her. I have waited 3 months for the results of our vote at the Annual Meeting regarding amendment changes. 3 weeks ago I finally decided to email and ask.....I have been met with excuse after excuse as to why she cannot provide me with results. Normally at the meeting is when they are announced, however, due to her lack of knowledge of our bylaws/CCR's, she didn't know the correct number of votes required to pass an amendment. She was unfamiliar with the quorum requirements for our meeting as well. I have been given first notice on a violation for my property on a community website in which we are not required to access or join. The violation is not correct and she has refused for 3 weeks to answer questions regarding it. She is cozy with the Board Members because she knows they can change to another Management Company, however as a common member you are dismissed. When it's time to pay our yearly dues you can bet they'll know who I am ! Collecting your money is all they seem to care about. Avoid ASSOCIA at all COSTS !!! read more

Associa is the property management company for my HOA (I own a condo). We needed some emergency repairs to a few of our buildings so we could pass an inspection. The HOA opted to have a special assessment to cover these costs. I received a payment booklet for the special assessment from Associa and started mailing them my monthly special assessment payments along with my regular HOA payments. After mailing my 5th and final special assessment payment I logged into my Associa account a few days later to make sure the payment had posted. Normally I like to pay my bills online, but Associa charges large "convince" fees for ACH withdraws and credit card payments so i got in the habit of using checks with them. But this time my check hadn't posted and I was now past the five day grace period and I was getting hit with enormous late fees from Associa. I had already racked up something like 40+ dollars in late fees after just a few days on a 179 dollar special assessment payment. I didn't see any information on how they were calculating the late fees, but I was very concerned that if I didn't make this payment post quickly I could be hit with hundreds of dollars in late fees. So I called Associa to find out what happened with my check. This was at 11:00am on a Wednesday. The call went straight to voice mail. Called again over and over during the course of the day and all of the calls went to straight to voice mail. Emailed them, no answer. I contacted someone else who lives in my Condo Complex and he gave me the name and phone number of the person who handles our account, I called her direct line and went straight to voice mail I Emailed her, no answer at all. After several days passed I can't even get in touch with a single human being who works there. No one answers the phone, and they straight up ignore emails. I tried calling probably 20 different times. I check my Associa online account and I see the amount I owe in late fees ticking up ever higher. So I decided to make the payment on the web portal rather than waste any more time trying to get in touch with them. Within two days of me making the Special Assessment payment online, Associa finds my check and they cash it. So they got a double payment from me plus some late fees on a check that wasn't late. The special assessment fees are handled in a different Associa account than my HOA payment, so I couldn't just put that over payment towards another HOA payment. I immediately try getting in contact with them again, and I run into the same situation of no one answering the phone or answering emails. Eventually someone on my HOA board gets me in contact with an actual person who works there. I explain the situation about 7 times and finally she begrudgingly agrees to refund me the money for the extra payment, but not for the late fees, they send me a "confirmation" email about my refund. That was two months ago and I've received nothing. I've tried emailing and calling again multiple times and again I can't get anyone to answer the phone or respond to me. Now I'm in a situation where I have spent probably 5+ hours trying to get back 179 dollars from them. I can see where a lot of people would just write that off and let them keep it. I have spoken to some other people in my condo complex who are going through similar situations with Associa and their billing practices, unresponsiveness, and just incredibly poor work as a management company. In my opinion this sort of behavior seems very calculated and it's really disgusting. They have taken money from me that doesn't belong to them and they are essentially refusing to give it back. We want to drop Associa as our management company, but our HOA signed a multi-year contract with them which means we will have to wait that contract out before we can get rid of them. They are the worst of the worst avoid at all costs. read more

Updating this review to 3 stars, because after writing a review *on the Associa wesite*, we were contacted immediately by the CORPORATE office, who resolved our problem quickly and efficiently. Moral of the story, Associa themselves are professional and competent, but these little licensed satellite offices who manage small area are a mixed bag. If you have a problem, go over the little guy's head and submit a complaint/review directly to the corporate office at www.associaonline.com. read more

I am giving Associa 5 stars because, at the end of the day, they stepped up and delivered. I was having some back and forth issues with the local staff regarding a documented and urgent matter that seemed to fall on deaf ears at a certain point. I decided to contact corporate Associa (Mr. Steele, who copied his appropriate counterparts) responded promptly and all parties involved at that point personally assured me that they would take the proper measures to remediate the situation - and they did. I honestly expected crickets from such a massive organization but that was not the case. What a pleasant surprise! Thank you Associa Corporate, for your care and attention. You set a great example and made a huge difference in my opinion of/experience with "corporate giants" (to the positive, big time!). read more

Following instructions in the "help ? " I inserted the required bank account number to pay a bill. This was an incorrect instruction resulting in a non payment. I paid by credit card instead . The result was an extra $50. Avoid this company if possible.. read more

Below is an partial email I sent the GM of the Honolulu office of Associa Resulted in a lunch. Mr McKenna blamed the board. www.associaselfserving.com This site will be up by 4/1/16 I will be posting notices of this website in every market Associa is in. Showing other examples of Associa acting in their best interest. 1.) Trash removal doing my own research I saved my building 12K annually over Associa bid. 2.) We paid $30 per hour for 20 hr wk to Associa they paid employee $8.50hr. 3.) 45k pump I asked to provide me the make and model number to compare price/value before ordering Associa's view no need. Dear Mr McKenna 8/11/15 I would like to introduce myself my name is Craig Frye. My wife and I own and live in a unit at Plaza at Century Court. What I have witnessed over the last eighteen months has infuriated me. I became a board member to be in a position to help the building residents recoup some of the damages directly caused my your account executive Mike Baker whom you assigned to support and advice the previous board. I suspect crazy board members threaten to sue your company on a regular basis. Most you probably laugh off. I believe this story is different. If told in the media it will damage your company. I think you will agree with me your brand will be tarnished. I'm totally aware of slander and defamation laws it will be the truth and nothing but. I personally have very limited media savvy but I have several friends who will help me get print and TV news stories covering. "Trials and Tribulations of Condominium Associations". Managing buildings valued in the tens of millions of dollars with the majority of Board of Directors having no experience they must rely and trust the management company. Short version we had a resident manager for 14 years Sheila Finnes a single mother and her son David lived with her. As he grew up he would help with the duties of the building. They were both well liked among the residents and most felt they did a good job. Than 18 months ago without warning she became dizzy from a blood clot and passes 3 hours later at Queens. I was one of the few residents that was not a big fan of Sheila due to my knowledge of her keeping of a homeless man (Harry Yee) kept under our building almost as a slave. Over the years my wife and I counseled him and tried to help but he loved living under our building. Even though he almost died in his outside living quarters from a spider bite. He was on deaths door so my wife forced him to get in her car, According to the doctors he would have been dead within 48 hours if she wouldn't have brought him in. He was hospitalized at Queens for over 6 weeks with no insurance. All is documented and if you choose not to help with our damages I'll be sure to mention this possible case to an attorney. When Sheila passed I reached out to her son out of compassion knowing full well he didn't particularly like me. As I have had strong words in the past with his mother. I advised him if he wanted to stay on managing the building what he should do. He expressed to me he wanted to stay on. I told him I would try to help him. I called Mike Baker a few times he finally called me back the day before Sheila services. I told him that I have a petition with over twenty signatures stating that the residents would like to give David a chance to continue as RM. Here are just some of his responses. "Thats up to the board" "Their going with an off site manager". "Don't worry the board and I are going to take care of David". Mike Baker denied David's request to put funeral notices in the elevators. (when you and I sit down I will go over all the facts with you) Note three hours after I had this conversation Mr Baker comes over and tells David a 25 year old boy who will be spreading his mothers ashes in18 hours. That the Board wants him out in two weeks but he got him 30 days. Little did I know at the time it was all done for his personal gain. Nick Baker was considered by every resident to be useless and to believe his own father had no idea his son was incredibly lazy would be hard for anyone to believe. I assume your defense will be to point your finger at the board. The past board president John White ran the show as a dictator but at the time he was undergoing chemotherapy and passed away six months later. As I see it Mike Baker Associa executive manipulated a dying man. I realize you personally did not do any of these acts but your employee did and we have been harmed. I believe your company will be held accountable. I am not a litigious person I have better things to do. Meeting with lawyers helping with questions for interrogatories and depositions. Locating witnesses and sitting through a deposition myself I want to avoid this. If you're a fair reasonable person I can show you damage and I just want you to make it right. Note: This act of nepotism cost my building $55K. read more

I had fail behind on two assessment fees totaling $180. I called the local office to try to set up a payment arrangement and I was informed I could not make any payment arrangements. Regardless, I sent in payments, but had accumulated late fees etc. Two payments behind the local office filed a lawsuit so $180 turned into $1887. I got an attorney agreed to pay the $1887. The HOA agreed to reverse late and interest fees, in which they did not reverse the total agreed to. I paid approximately $1400 in payments, last payment made in Dec. 2017 for $250. In January 2018 I requested a statement of my account history to see what the balance was, I was denied a statement which is in violation of the state law and the local office refuse to communicate with me on how the payments were applied to my account. In addition, I was turned over to collections. How can they turn a person over to collections when there was a payment agreement in place due to the local office filing a lawsuit after the fact they would not agree to accept payments of $180, even though I had informed them, I fell behind due to loss of employment. read more

Worst property management company EVER. Our HOA switched from CIA to this company right around election time. A board member on my block asked me if I got my ballot. Never got anything in the mail. Called their office to get a ballot and got nothing but voicemails. Finally got a human on the line who was rude and seemed put out she had to send me an email. Few months later Linda Le the community manager started sending letters to the homeowners for "violations" but she is very inconsistent. I got nailed for 10 blades of grass growing over the curb yet my neighbor hasn't edged in months. 2.5 weeks later I get a notice that the tree needs to be trimmed but her letter is so absurd and vague I have to call. 4 messages and no response. Linda proceeds to tell me that she likes to have vague letters so homeowners will call to clarify. I had to bite my tongue that obviously she doesn't return calls. The way the letter read no branch on my tree could exceed 6feet. Apparently it must look like a toilet brush. However upon reaching her she said that wasn't the case she didn't want branches to be low and interfere with the sidewalk. Yep that made sense. However you walk around the 40 year old neighborhood and you see many people have trees that have low branches that aren't trimmed. 2 weeks later I get a letter that my lawn that has looked the same for 20 years and indeed did have grass to be edge that caused that first letter less than 4-5 weeks earlier now is non existent and must be re sodded in the next 10 days from the date of the letter or the Associations lawyers will be after me. First off she gave me 15 days to fix the edging issue. The tree I was allocated 30 days and it cost me $300 to get trimmed which I didn't have at the time. Now I get a letter 7 days after the date of the letter to be told that I must have a brand new grassy yard in 3 days. Her timeline is so off. Linda needs a reality check. Linda doesn't seem to realize that 3 letters for my yard in that time period is frustrating. Because I can guarantee you the tree looked the same as it did when she claimed the edges needed to be trimmed. The yard also looked the same after it was mowed and suddenly needs to be re sodded. After speaking with several neighbors on the block they are frustrated that the board can't or wont do anything about this harassment to homeowners but they ignore blatant issues. Lawns not mowed for months on end, fences down on peoples properties that are a safety hazard. Fortunately a pipe broke in my house and I'm over it. Fast forward to today I am selling my house and the HOA has been nasty to the buyer and title company. They demanded $285 to fill out a form for the buyer/title company and sadly he felt it was extortion. Now they want another $200 at closing to change the name from me as owner to the buyer. Their staff has been nothing but rude and are alienating homeowners. Dues are due 1/1/17 and 2 homeowners on my block are upset statements haven't been received and they are on fixed incomes and need to plan. read more