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    Alpine Property Management, LLC

    3.0 (2 reviews)
    Closed 8:30 am - 4:30 pm

    Services - Alpine Property Management, LLC

    Property management

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    2 years ago

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    FirstKey Homes - This is what the home looked like upon our arrival from another state! The horror and nobody to help us!

    FirstKey Homes

    (268 reviews)

    So when I moved into my house it wasn't cleaned and my wife and I had to do our own cleaning and…read morethere was a security system still installed and the dishwasher was broken and we had a water leak. I will say the are decent about service request and how fast they get to you and so far I haven't had an issue with them.

    Unsafe Living Conditions & No Response from Management…read more We moved into a FirstKey Homes property in Edmond, OK and within the first week experienced multiple serious issues. The home was delivered in unsanitary condition (used hygiene items, rusted razors, debris left behind). We were told to email proof -- we did -- and never received a response. We were also promised a cleaning voucher that was never provided. Shortly after move-in, the AC stopped working. It took 3 days of repeated calls and indoor temperatures over 85°F before it was finally fixed. Now we are dealing with a sewer backup where wastewater is filling the bathtub and shower and affecting toilet function. We were told this is "not an emergency" and to wait -- despite this being a clear health hazard. We have contacted multiple representatives (Jason, Rhonda Brown, Mary, Terry, etc.) and sent multiple emails with no follow-up. Under Oklahoma tenant law, landlords are required to maintain safe, sanitary, and habitable conditions. This has not been met. At nearly $1,900/month, the lack of response, unsafe conditions, and failure to address serious maintenance issues is unacceptable. Proceed with caution when renting from this company.

    Dallas Luxury Realty

    Dallas Luxury Realty

    (91 reviews)

    This is the best property management company in Dallas. They are trustworthy in every aspect of…read moreproperty management and as a Realtor, I would recommend them to any client who leases sf homes, condos etc.

    Let me preface this with saying I am not one to leave a negative review for anything…read more Sam Woods , operator at the Dallas Luxury Realty Proprety Management Group is worth reviewing. Sam has a couple of hardworking , knowledgeable members of his team which I infer is the reason they currently have a high rating. However, Sam is far from this. During our stay at one of his groups property's , Sam attempted to bully, intimidated and belittle us. Never in my life have I worked with someone who showed the lack of respect that Mr. Woods displayed. Upon move in the home was infested with Bugs, broken appliances , poor carpet quality and old paint. After months of deliberation and weeks to fix the issue we finally were able to recoup some of the costs that were associated with their lack of property management. Upon move out Sam gave us a laundry list of charges that were not associated with our occupancy and attempted to bully us into paying them out of our security deposit. Sam is not someone I would recommend to anyone and I am hopeful that just one person is able to read this and make a decision to hire his company/ not stay at one of his proprieties. Updating review to respond to Sams comment: I agree that reviews are important , both good and bad. I hope you are able to take this review and improve your services. There are multiple inconsistencies in your response to my review. We indeed did begin our lease in mid August 2022 but did not move into the property until the end of August. Upon move in all carpeted areas were covered in fleas. I have attached a picture to make sure that we are both able to show proof to let the public decide. This was reported multiple times and was not taken care of for about a month. Regarding the appliances. Please check the dates, upon move in there was neither a functioning dishwasher nor refrigerator. The dishwasher was promptly fixed however the refrigerator was not replaced for approx 30 days. Please check dates again, Sam. Regarding the carpet, the carpet was in below average condition upon move in and was very similar upon move out. At no point did a pet enter the home as we do not have one and have an allergy to pets. I maintain that Sam was dismissive and threatening in the process of receiving our security deposit. Sometimes the truth hurts but public forums like yelp give renters the ability to share their experiences.

    Alpine Property Management, LLC - propertymgmt - Updated May 2026

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