The staff here is wonderful! Beautiful building, fun activities and the food is AMAZING! The…read morecognitive programming - there's nothing like it anywhere.

Put down a $12,150 check to hold a room on the memory care floor for my mother, 90 years old…read more Deposited my check THEN went to evaluate mom, they decided she was not a good fit, no problem. I asked for my $$ back. I was told it had to go through the offices in TEXAS!! Now I have waited over 2 weeks and no money and no calls back after messages and text. They just want to pay for the new building. :(

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

I went to see my dear friend that fell due to hydration and neglect ... after she had been in the…read morehospital several days and then returned to her room at Ivy Park . She had been returned on Sat and I went to see her on Sun afternoon. When we got there we found her yelling for help half on half off her bed with a soaking wet brief on the floor and her hospital gown barely on her . We got help and the staff said they did not know she was back!!!! She had not gotten dinner the night before nor breakfast or lunch that day or help changing and was thirsty and the bed was awful wet etc! Complete irresponsibility ! She had been calling for help for a long time she said. If we hadn't gone to visit her who knows when they would have checked on her? That being said Maisha was great once we got her to help us . She got her a meal which was eaten right away! . This place is severely understaffed! We and others waited 10 min to get in from the lobby then had to wait to get let out as there was nobody on the floor to help !! We are friends and keep finding her in bad straights when we go visit!! There are no call buttons so the very least the staff could do is check on ppl like her (who can't get up by themselves ) to make sure they are ok . Terrible !!!!

Willow Creek is my favorite Memory Care community. I am a senior care professional and am always…read moresuggesting people take a look. This is such a loving and fun community. It is all about ensuring the best quality of life possible for their residents. There is constantly fun happy activities happening. When you first visit you get the feeling of this quaint little community and then you enter and are amazed at how much space the residents have to roam around. I love the outdoor area! It is so spacious and sprawling with wonderful things to do such as the raised planter boxes. Oh and did I mention the chef uses the freshest produce that comes from their very own farm/ranch?! Probably the most impressive thing about Willow Creek is the staff. They truly care about their residents. The longevity of the staff is far greater than many other communities which provides the much needed stability that Memory care residents need to thrive. The cherry on top of all the goodness of Willow Creek is that the cost is among the most affordable in the Bay Area. If you are looking into Memory Care communities for a loved one, I definitely suggest you consider Willow Creek.

I cannot say enough wonderful things about the care given at Oak Creek! The staff are kind,…read moreattentive, loving, and very well-trained--and extremely vigilant re: safety and contagion. My aunt and uncle are residents there and are treated like family by the staff, who know my aunt and uncle's quirks, moods, preferences, needs-- including the setting up of my aunt/uncle's weekly Zoom bible study. Staff gracefully indulge my aunt, who has a rather demanding personality at times. (I wish I were as patient as they are with her!) Unlike many other nursing homes, Oak Creek staff seemed to love their work, which they perform as a true vocation. The building sits under a canopy of trees, nestled against a forested hillside. Residents have access to a large patio area with a garden, an aviary with cooing mourning doves, and chickens, with many seating areas. The entranceway is always decorated very festively according to season, giving it a cheerful ambiance. Art, music, movies, meditation, crafts, exercise, and many other activities fill the day. My only complaint is that I would love to live there myself and be pampered as beautifully as my aunt and uncle are!

We enjoyed the excellent presentation by staff members and felt a strong sense of community. The…read morevarying options of type of care offered was very comprehensive. Overall a great and enlightening experience. P & P San Ramon

Givng 2 stars because the CNAs were very good. My husband stayed at Reutlinger after a stroke and…read morehad to go to the ER 4 times in 2 months. As a result, he was deteriorating and it seems like the staff just gave up on him, and wanted to "discharge" him because he wasn't making any progress. After the first few weeks the PT was minimal and he only saw a speech therapist twice. The food was awful and the atmosphere dreary. Luckily, he was able to be transferred to another Skilled Nursing Facility where he thrived. Even though he was very weak when he arrived there, he recieved excellent physcal therapy and speech therapy. Much better than what he got at Reutlinger.

Beautiful facility and wonderful caring staff. The food was by far the best my mother has…read moreexperience compared to the other assisted living and rehab facilities. Highly recommend! Great activities program. My mother loved arts and crafts, but has poor manual dexterity. She was very happy with the crafts activities, appropriately planned for limited dexterity. She very much enjoyed the the variety of social activities - she was doing things she had never thought she would do. Her studio room was very well laid out. This is the only place we found that had a generously sized utility closet in addition to the clothing closet). Among other things, it handled incontinence supplies like a champ!

From the owner: Nestled in California's storied wine country among picturesque rolling vineyards, The Watermark at…read moreSan Ramon offers boutique-style Assisted Living and Memory Care in an idyllic, tranquil setting.

My mother has stayed there for a health respite stay, and she says the food was way better than any…read moreof the rehab facilities she has stayed at. She also enjoyed the variety of activities there.

Abhorrent experience at Sunrise! What a complete bait and switch experience, be CAREFUL if you are…read morelooking to send a loved one here, their pricing will change despite promises to the contrary, just beyond thankful we made another choice for our parent. Tai'ra the acting manager was very dishonest with pricing despite my asking many times about the care we needed. And the other review I just saw about a broken elevator is 100 accurate, and should be reported to the state as they have poor stranded residents stuck upstairs both times we visited (literally stuck as they can't walk down the flight of stairs to the dining room and main first floor),

If you are looking for a board and care facility, Golden Hills is exceptional. The atmosphere is…read morewarm and welcoming. The facility itself is clean and inviting. The staff is outstanding. Each resident is treated with utmost respect and care. Individual preferences are quickly noted and provided for. There are not enough words to express the quality, outstanding support, service and surroundings of this Board and Care Home.

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

I needed desperately to find a place for my mother who had a stroke and couldn't take care of…read moreherself any longer. I found myself being overwhelmed by the daunting process of trying to choose the best place for her before I contacted CarePatrol which was a godsend. Zachary took on the task of narrowing down the most suitable options and took all the stress off of my not choosing the wrong place since he had already personally visited these assisted living communities and showed me their state inspection reports. It has been about 4 mos. now and my mom couldn't been placed any better and is loving all of the attention she is getting. I would highly recommend using them and don't think I could have made such a quality choice on my own. Its nice that there is no charge for their service as well.

This review is about our wonderful care taker Susan Rhoades. My Mom who is in her late 80s has been…read morebattling with dementia. My super Dad, who will be 90 soon, is the main reason she's still around and healthy. But he just survived a mild stroke and physically, he's not as strong as my Mom. As their children, we spent a lot of time helping them but with dementia, it's a very difficult and emotionally exhausting ordeal to handle. We were beyond lucky to have found J&M Home care service; especially Susan. Susan is a super bright lady who has a deep sense of compassion, empathy, patience and the knowledge of the disease. Within a couple months under Susan's care, both my parents' health have improved significantly. My Mom seems so much happier and those moments of her feeling frustrated and feared have reduced significantly. With My Mom's health improving, it has helped my Dad and the rest of us feeling so much lighter and happier. What special about Susan is that, even though my Mom speaks mainly Vietnamese and Susan speaks English, the love, care, understanding and compassion Susan has for my Mom overcomes any language barrier. I am so grateful for Susan and her heart. We are taking each day we have with our parents as a blessing. We pray that Susan will stay with my parents, especially my Mom, for a while. Sometimes, God sent an angel to us in a form of a beautiful and wonderful lady! Based on our experience with Susan, we highly recommend J&M Homecare Service to those who are looking for a trusted care taker to look after our loved ones!

We were told to avoid bringing a family member home on hospice on a Friday, because it is difficult…read moreto find help on the weekend, and it can be overwhelming to learn and provide 24/7 care to a fully dependent non-ambulatory loved one with the one "training" provided by the hospice nurse. That advice was 99% true. The 1% where it wasn't true was J&M Homecare Services. Constance was truly empathetic to our Friday night plight, and came over early on Saturday morning to assess our needs. She was caring and compassionate and really wanted to help us. She guided me through the process and the forms. They clearly have experience working with Long Term Care insurance companies and have an easy to follow process to help you get reimbursed. She immediately reached out to her scheduling team and I received a call that afternoon trying to schedule someone for the very next day. By then we were scrambling and had found help through a family friend, but still needed someone for Monday. On Sunday their scheduling expert had found someone for Monday. They worked during the weekend to try and fulfill our needs and the four other companies we tried calling on Friday all said they'd talk to us on Monday. Monday came and our provider was great. My mother was in the final stages of the dying process and our aide helped us clean, bathe and dress her without a second thought. My mother passed peacefully soon after. Watching a loved one pass on in front of you is a very emotionally trying experience, but having last minute help made an unbearable situation feel slightly less horrible. I had only one short experience with the person who came to care for my loved one, but the effort the company put forth fulfilling our needs at the last minute on the weekend feels like an industry exception. I would absolutely recommend J&M Homecare Services.