purchased new 2026 Ford F150 raptor awesome price beat all the competitors & customer service was…read moreoutstanding. thanks guys!

Stay away from Modern Ford…read more Modern Ford took advantage of a student who was away from home by pressuring them into approving repairs without proper diagnostics. They compiled a long list of "issues" totaling over $6,000. We ended up paying nearly $1,600 for a coolant reservoir and a power steering pump (which the part had to be ordered and paid for upfront), plus an oil change, and they allowed the student to drive home afterward. Once the vehicle was inspected by our personal mechanic, we found multiple serious concerns. Modern Ford did not note a likely oil pump issue or the engine tapping caused by running with low oil. The engine was close to failing. These were critical problems that could have led to the engine locking up and potentially causing a dangerous accident, especially driving down the mountain. Yet none of this was flagged by their senior mechanic. Also, during the oil change, they did not check for metal shavings in the oil, which is a basic step when there are signs of engine damage. On top of that, the oil filter was jammed in place, and the oil used was not high mileage oil. We have called multiple times to get this addressed and have still not received a call back.

I had to drop off my daughter's car. The power steering was leaking and acting funny. As they do…read more Lavender, was very kind and very informative. They let me know when the parts would be in. They sent me a detailed video of their inspection. And I have confidence with the dealership and their service department. That they'll get it done right. Kudos to the management team. For hiring and maintaining these capable technicians/people... Sincerely, TJ And my daughters 2009 Subaru outback thanks you

Service is very poor. Communication is poor. Their workmanship is poor, and they are not customer…read morecentered.

I've bought eight Toyotas through the years from Modern Toyota Boone and their predecessor.They are…read morealways polite, patient, helpful, honest, efficient, and fair. Guy, the general manager, is committed to taking good care of their customers, even after the sale. All of the service advisors are unfailingly knowledgeable and nice. I also appreciate their shuttle service as many dealers here don't offer that.

6/11/26 at Modern Toyota of Boone. 2016 Sequoia with just under 50,000 miles…read more We arraigned to have the oil changed and filter plus inspection. Arrived at 10:45 on time and I had two questions before we went to the waiting room. #1, Will the zirk fitting be greased in the drive train? ANSWER, I don't know but I can put a request on the work sheet. QUESTION con't. Have they bee greased in the past? ANSWER, I don't know and there is no way of telling. QUESTION con't, We have been bringing this car here for ten years and no one has ever asked. No answer. QUESTION con't, Can I talk to the guy doing the work? ANSWER, no. I was so upset at that point I turned down his sales pitch to have more stuff done, there is a closer dealer to us to go to. #2. At 25,000 miles you had to regrind my front rotors and now they need it again. ANSWER, It is our mountain roads and the way you drive. QUESTION con't, I am 86 years old and have been driving for over 75 years. I drive like the old lady going to church on Sunday. We don't drive down any steep roads but once every three months and our roads elevation change is around 200 feet where we drive. The guy tried to tell me that even on curved roads the rotors can wear uneven, ME but I'm not stepping on the brakes. I worked in metallurgy for more than 15 years and I know that cast rotors can have varied hardness and I suspect I got a bad pair. The guy started to argue with me so I just walked away I suspect the response from Toyota will be the typical canned defense, have at it but I don't think we will be going back.

We were in Boone NC buying some items for our cabin. As a Jeep owner I saw RubiTrux, the parking…read morelot had a lot of fully loaded Jeep Wranglers! They make the Jeep of your choice have all the bells and whistles! You can get a new stock Wrangler and have them install a Hellcat engine and all the accessories to boot. Quality work and reasonable cost.

This review is from a completely different perspective than the others. I'm a grandma without a lot…read moreof knowledge about cars, and I needed something that would get me up and down our very steep road in bad weather. I had purchased a jeep many years ago from another Jeep dealer in town and had a miserable experience, so we went to Rubitrux. They are PHENOMENAL! All the guys are knowledgeable and helpful, but I especially love Clinton. He sold us a Gladiator Mohave that had 4000 miles on it for a very reasonable price. Great vehicle with 35" soft rock climbing tires. I bought a second set and had them studded for winter. He found me a used set of wheels for $400! We have a very large dog that goes everywhere with me, and the rear seat wasn't the safest for him. Clinton had 2/3 of the back seat removed and replaced with a locking goose gear. It eliminates the "leg room" space in back which is dangerous for the dog in an accident. Now I have a place in the car to really secure a firearm if I need to, and it's flat - perfect for a dog bed. The original owner tinted the windows really dark. I didn't notice it until the first time I tried to make a turn in the dark - couldn't see anything out the side windows. I took it back and the first guy who looked at it thought it would have to go back to the tinting shop. But one of their mechanics gave it a try and had the tinting off in 20 minutes. I've had the truck for about 2 years and other than modifications, oil changes and inspections, I haven't had to do anything to it. When I've taken it in for routine service, they've always given me a loaner. Even when they are crazy busy, Clinton works me in around my schedule. I spend most of the time alone in the mountains, and I'm 100% confident they will take care of my truck without taking advantage of my lack of car knowledge. They know Jeeps. Great guys, great company!

Love our Honda CRV and anytime we need service the crew here is always attentive and knowledgeable…read more We'd like to call particular attention to WALKER HIPPS as what we think is an outstanding exemplary ASSISTANT SERVICE MANAGER. I had technical issues with the CarPlay that Apple service and Best Buy geek squad couldn't fix. One said to go back to the other and ultimately we came to Honda service. How fortunate we got WALKER as our service representative that day. Turned out it wasn't an issue with the infotainment system and WALKER was as perplexed by this as everyone else was. During the time he spent with us he was personable, informative, patient and quite knowledgeable. WALKER kept at solving the glitch until it was finally resolved. We were fortunate to have had him assist us and your dealership is quite fortunate to have him in your employ. Thank you again WALKER for taking the added time to help two technically challenged eager to learn customers who are appreciative of all you did.

UPDATE ( i took my car to another autoshop that found my mystery noise in 5 minutes, scheduled me…read morea visit to fix it, AND placed my bumper back on correctly. I did forget to mention in last review that my car has been making noise for months. 3 times Honda said my car was old, and that is the only reason for the noise. Well, it was my front strut mounts. HOW DO YOU MISS THAT 3X????? MY LOCAL GUIDE REVIEW IS STILL ON HERE, as they responded before. They flagged my other review... so here it is AGAIN). If you choose to keep flagging, i will have my friends continue to post the truth.Their service department is a scam. One of the parts for my car had a $600 upcharge, just for the part. I paid diagnostic money, and they did not even check the code for my engine light. I told them my alternator may be going bad, they did not test it, just cranked up the car. Guess what died on me a week later. I had a new daytime running light installed, and they did not clip the bumper back in correctly, then proceeded to gaslight me, and say because my bumper had been in an accident, they couldn't do it. Even though, it was all clipped in originally, and the damage did not extend the full bumper. I even had pictures they took previously to prove it, and the service manager Darren, refused to look at them. I have spent over $10,000 in that service department, for this. Then , because i dropped the f bomb on Darren, he threatened to call the cops on me. I said, "do it". He never did, because he knows he was wrong. My car has higher mileage, with a lifetime powertrain. So I am keeping my car, and I go to Honda to have it done correctly. If you do choose to use this dealership, understand they will gaslight you, and they will charge higher for parts and labor than any other Honda, because of location. If you go down the mountain, that one $600 upcharge is only 300. It was $1,375 online for a genuine Honda OEM part. They are pushing it through service at over $1,900. Even Honda corporate said that seems high, but they are an independently owned franchise, so there is nothing they can do. If you have the means to go somewhere else, save yourself the trouble, and go there instead. The morale of their service department is below 0.

I have bought 4 vehicles from Chuck at high country auto sales and everyone of them he has been…read morecompletely honest with me about. The tire blew out in the van I got from him but you get what you pay for I only paid $1,500 for it so can't expect to much for a vehicle at that price. But he told me everything that was wrong with it and also offered to help me find the parts and fix it. It is one of those sold as is deals, however he will still work with you. He also donates a lot of money to charity's all over. He is definitely one in a million. It is not every day that you find a business owner of a car dealership/auto shop that is ACTUALLY honest with you. I will DEFINITELY continue to go to him for car help/advise/or any type of car work I need done.

Every year we come to Boone for to get a Christmas Tree. The tradition started 25 years ago by my…read moregrandparents who have since passed away! The trip is 4 hours one way! This year we stayed in Beech Mountain which is 45 mins from Boone. This trip had taken a turn on Saturday... my husbands new truck (purchased 4 months ago) started acting up on a mountain while we were returning to our cabin on Beech Mountain from downtown Boone (not wanting to accelerate or go into any of the higher gears). We had my 2 year old son in the truck who was sick and we were just trying to get back to our cabin. My husband pulled over and found Team Chevrolet and we started in that direction (approx 20 mins away just praying we would make it) Once we arrived at Team Chevrolet my husband met two of the most helpful individuals we have ever met! Justin and Albert were in the service office when my husband entered and after taking a moment to listen to the situation we were in (pretty much stranded with a sick child not even being able to make it back to our condo) these two guys immediately started helping us. Albert came and jumped in the truck and drove us around diagnosing the problem just in that short 10 min ride ( the transmission was ruined)! Tears came to my eyes at that moment not knowing what we would be facing after the phone call with the dealership back home provided no reassurance. Albert assured us that we would be taken care of! Once back at Team Chevrolet Justin met with us and Albert and immediately got to work on the warranty portion of the situation. Please keep in mind that the dealership is not normally open on Saturdays for new service so these gentlemen went above and beyond to help my family! Albert assured us he would have a new transmission installed by Monday at 1! Justin drove my husband around town looking for a UHAUL after calling for an enterprise rental for hours and not receiving an answer! On Monday we went back to pick up my husbands truck! When I tell you we are beyond gratefully it's an understatement! Justin had worked with GM and handled every step. Albert had replaced the transmission and re geared the truck! We were able to leave Boone on Monday afternoon only 2 days after the issue arose because of the amazing service we received at Team Chevrolet of Boone! I will drive four hours one way to purchase a vehicle from these amazing people and would recommend this dealership to everyone who will listen!

My Experience with Elevation Chevrolet GMC of Boone I…read morerecently agreed to purchase a 2024 GMC Hummer EV from Elevation Chevrolet GMC. After negotiating the price, the sales manager provided the final figures, pulled my credit to arrange financing and scheduled an appointment for 11 a.m. the following morning to complete the purchase. Believing the deal was finalized, I arranged insurance on the Hummer, spent considerable time cleaning out my Toyota Tundra for the trade-in and prepared for the drive to Boone. Then I received a text from the dealership asking if I was still interested in the Hummer and advertising an additional $600 price reduction. I immediately called the sales manager to ask why a vehicle I had agreed to purchase was still being advertised. He blamed the message on an automated AI system. Concerned, I specifically offered to put down a deposit to secure the vehicle. He assured me that someone from finance would contact me to arrange it. That call never came. Instead, at approximately 5 p.m., he called to tell me the Hummer had been sold to someone else. This came after an earlier pricing issue in which I discovered the vehicle advertised on their own website for $1,100 less than the price initially quoted to me. They eventually agreed to honor the advertised price, and we proceeded with the transaction. I understand dealerships are in business to sell vehicles, but what happened to basic customer service and accountability? We had agreed on the numbers, they had pulled my credit, I had insured the vehicle, prepared my trade-in and scheduled pickup. I even offered to put down a deposit, and they failed to follow through. If the vehicle was still available to other buyers, why wasn't I told? And why offer to arrange a deposit if nobody intended to follow through? I intend to file a complaint with the Better Business Bureau and share my experience on Google and other consumer-review platforms. Prospective customers deserve to know how this dealership handled a transaction that, as far as I was concerned, was ready to be completed the following morning. An extremely disappointing experience and a complete loss of confidence in this dealership.

My husband tried getting a vehicle here. He was told over the phone that he was approved and to…read morecome in and pick up his new car. Was told to be sure to have insurance on the vehicle before coming in. We drove an hour just to sit there for 2 hours and be told that we couldn't get the car. This is after husband, my son, and myself had our credit ran multiple times. Tried to get a refund on the insurance and of course was told we couldn't get a refund. So, no car and out $200 in insurance for a car we don't have. Forrest continued for 3 days to tell my husband he was trying to get him a car and then says sorry can't do it but he'd get us our refund for the insurance. Still haven't heard back. Don't recommend going to this place at all.

I mean, this Autostar Nissan dealership and service center is definitely deserving of a 5 star…read morerating for what it means for a car spot. I have no problem coming here to this location, as I do another one in Charleston. The employees are courteous, kind, and quick to respond and complete service work, and they never try to up-sell me with needless stuff. Somehow, every time I go to another Nissan in SC, they try their hardest to bamboozle me and say I need to spend $400-$800 for the safety of my car (fake!) but when I come to Autostar in Boone, they are always honest and my bill is never more than $100 for service, and is usually much, much lower. When I'm sitting in the lobby, almost every employee greets me and asks whether I need help, yet doesn't try to con me into purchasing a newer vehicle. Awesome stuff that I can sit here and truly relax while waiting on my car to be serviced. This dealership is located in Boone so it's not busy as others I've been to in more urban cities, which is also another advantage. Also, the music they play is good and relaxing (eg, Mumford and Sons playing now) and not annoying, which truly affects my experience. Phew. Great job Autostar!!

John has sold our family two vehicles in the last two years and they have both been great. He is…read morekind, thoughtful and has cheerfully made any small corrections himself. There have been zero big issues. Simply put, great place to buy a recent vehicle at an affordable price with someone who stands by his deals.

John Corneck at Street Smart Auto Sales in Boone, NC was outstanding at selling my car and worked…read moremany, many hours to locate a buyer even though I live in Boone, NC, John found a buyer in California to purchase my used car. I highly recommend John and his fine company who works way beyond what other dealers would have done to get my car sold. GREAT honest person and a very positive and straight forward person that plays no games..Dr. Stahl

While on a camping trip, the Check Engine light on my 2007 Jeep Wrangler came on. As it was after…read morehours, I made an online appointment with Avery Automotive for the next morning. I was checked in professionally and in a friendly manner, and had my car checked for possible causes. The problem was an exhaust leak. After discussing the pros and cons of having it repaired there rather than waiting until I was home were discussed frankly, and I decided to wait. I was not charged anything for the time they had spent with me and diagnosing the problem. I will definitely return there if I need help during another visit in the area. I couldn't ask for a better encounter!

I made an appointment one day and the next, I took car I was considering buying over for an…read moreinspection. The fee to do so was very reasonable, less than I expected. The car was in good shape but they did find a few suggestions to upgrade the ride and safety, such as old tires were starting to dry rot, and breaks needed maintenance. The staff on the phone and in person was very friendly. They got my car in and out in a reasonable amount of time. I was able to walk down to Sandie's Restaurant and grab lunch while waiting. I will definitely use them again when in the area and have a need.