This place is amazing. I dropped off my daughter's car and Shannon the Tech figured it out right…read moreaway. Gracie was so helpful. She called me several times to let me know the status of the vehicle. They finished the repairs in less time than anticipated. I highly recommend this shop/dealership. I took my daughters car to several other places in town and they couldn't figure it out. But modern Subaru of Boone, figured it out, fixed it and got it back on the road. Thank you, Gracie And thank you, Shannon You represent Modern Subaru really really well! Sincerely, TJ

Service is very poor. Communication is poor. Their workmanship is poor, and they are not customer…read morecentered.

I've bought eight Toyotas through the years from Modern Toyota Boone and their predecessor.They are…read morealways polite, patient, helpful, honest, efficient, and fair. Guy, the general manager, is committed to taking good care of their customers, even after the sale. All of the service advisors are unfailingly knowledgeable and nice. I also appreciate their shuttle service as many dealers here don't offer that.

6/11/26 at Modern Toyota of Boone. 2016 Sequoia with just under 50,000 miles…read more We arraigned to have the oil changed and filter plus inspection. Arrived at 10:45 on time and I had two questions before we went to the waiting room. #1, Will the zirk fitting be greased in the drive train? ANSWER, I don't know but I can put a request on the work sheet. QUESTION con't. Have they bee greased in the past? ANSWER, I don't know and there is no way of telling. QUESTION con't, We have been bringing this car here for ten years and no one has ever asked. No answer. QUESTION con't, Can I talk to the guy doing the work? ANSWER, no. I was so upset at that point I turned down his sales pitch to have more stuff done, there is a closer dealer to us to go to. #2. At 25,000 miles you had to regrind my front rotors and now they need it again. ANSWER, It is our mountain roads and the way you drive. QUESTION con't, I am 86 years old and have been driving for over 75 years. I drive like the old lady going to church on Sunday. We don't drive down any steep roads but once every three months and our roads elevation change is around 200 feet where we drive. The guy tried to tell me that even on curved roads the rotors can wear uneven, ME but I'm not stepping on the brakes. I worked in metallurgy for more than 15 years and I know that cast rotors can have varied hardness and I suspect I got a bad pair. The guy started to argue with me so I just walked away I suspect the response from Toyota will be the typical canned defense, have at it but I don't think we will be going back.

I had an appointment. The wait was beyond reasonable. They did not complete the task and still told…read moreme I still had to pay. This service department is the worst Ive ever dealt with. I wish negative stars was an available option

I bought a car from this place and the salesman, his name is Fernando is clueless. He took my ID…read morefrom me and didn't give it back. I had to come back to the dealership to get it back from him. I have reached out to him via text and call and he is never available. I bought the car out of state and the dealership refused to assist me with the registration process. I was forced to register the car in NC instead of PA where I reside. When I asked they gave very vague explanations as to why they couldn't get it registered in PA. They just said "it's a complicated process." Additionally, I was provided a temporary tag and was stopped by the police in Philadelphia who told me when they ran the tag number, nothing traced back to it. I reached out to the dealership regarding this issue and nobody has offered any explanation or resolution. Do yourselves a favor and stay away from this dealership. They don't care about their customers and refuse to invest any time to help them.

I have bought 4 vehicles from Chuck at high country auto sales and everyone of them he has been…read morecompletely honest with me about. The tire blew out in the van I got from him but you get what you pay for I only paid $1,500 for it so can't expect to much for a vehicle at that price. But he told me everything that was wrong with it and also offered to help me find the parts and fix it. It is one of those sold as is deals, however he will still work with you. He also donates a lot of money to charity's all over. He is definitely one in a million. It is not every day that you find a business owner of a car dealership/auto shop that is ACTUALLY honest with you. I will DEFINITELY continue to go to him for car help/advise/or any type of car work I need done.

These guys were so helpful while I was dealing with a more major car issue in a rural area during…read moremy visit. Fortunately, they were able to diagnose the issue and confirm the car remained drivable. They also provided a recommendation of which VW dealership would be better to contact since ultimately I needed to get back to northern Ohio. So here I sit in Winston-Salem awaiting for its repair. I'm grateful to have found them and that they also value safety.

My daughter is a Senior at App State who needed a new battery for her Mini Cooper. Not a simple…read moretask because the computer needs to reset, so telling her just go to Autozone for a new battery was not an option. Assad was able to get her in on the Friday before Parents Weekend, and due to delays in getting a tow from AAA, actually waited for her to get there and make sure the job was done before the end of the day. As a dad who worries pretty much all the time over the safety & security of his girl, I was delighted by the staff's professionalism and caring family attitude; and will most definitely be back for our future service needs!!! :) A+++

Buyer beware. I have screenshots and a full screen recording showing that this dealership…read moreadvertised and sold me a new car with 8 miles on it. At no point did anyone tell us this was actually a fleet vehicle, and we were told the "good deal" was because we were using their in‑house financing -- not because the car had thousands of miles on it. When the vehicle was delivered to us in Virginia, it showed 4,600 miles, the check‑engine light was on, the ABS light was on, and the AWD system wouldn't engage. None of this was disclosed, and the paperwork clearly states 8 miles. When we contacted the dealership, the GM, Adam, was not willing to work out any kind of deal. Our only options were: 1) Take a broken vehicle that they said they would fix, or 2) Unwind the deal entirely. There was no offer to discount the vehicle, no attempt to compensate us, no willingness to upgrade us, and no effort to finance a better option. They made zero attempt to make this right despite the clear misrepresentation. Posting this so others know to double‑check everything before doing business here. This experience was unacceptable from start to finish.

Buy ANYWHERE but here! Get proof they have the title BEFOR you buy!!…read more The sales person, Derek, communicated incorrect information to the finance person and after an hour, we had to redo all the paperwork! That meant driving home in the dark, and in the snow. To make matters worse, Leadership was nonresponsive when I called and emailed several times regarding the registration of a GMC I bought there. A week after I bought the vehicle, Elevation (Derek) required me to print a form and make it and the vehicle available so a Sherrif Deputy could verify the VIN. I completed that the same day Elevation requested it! Then I had to mail it to Elevation, which I also did the next day. Derek called and texted numerous times to confirm I mailed it and kept that up for days. I explained that I have no control over USPS and since they didn't give me a FEDEX number, they would get it through snail mail. I even emailed a copy of the form to Derek immediatly after the Sherrif Deputy signed the form. They received the form in the mail in three days. ​ It took over 70 days to receive my registration! Apparently, they sold me a vehicle with a title they didn't have. When I requested the applicable $1,000.00 NC penalty they owed me for the delay, they ceased all communications. There wasn't even an apology or an email stating that they wouldn't pay, just silence! Elevation does not deserve your business. Get proof that they own the vehicle they are about to sell you!!

My husband tried getting a vehicle here. He was told over the phone that he was approved and to…read morecome in and pick up his new car. Was told to be sure to have insurance on the vehicle before coming in. We drove an hour just to sit there for 2 hours and be told that we couldn't get the car. This is after husband, my son, and myself had our credit ran multiple times. Tried to get a refund on the insurance and of course was told we couldn't get a refund. So, no car and out $200 in insurance for a car we don't have. Forrest continued for 3 days to tell my husband he was trying to get him a car and then says sorry can't do it but he'd get us our refund for the insurance. Still haven't heard back. Don't recommend going to this place at all.

I mean, this Autostar Nissan dealership and service center is definitely deserving of a 5 star…read morerating for what it means for a car spot. I have no problem coming here to this location, as I do another one in Charleston. The employees are courteous, kind, and quick to respond and complete service work, and they never try to up-sell me with needless stuff. Somehow, every time I go to another Nissan in SC, they try their hardest to bamboozle me and say I need to spend $400-$800 for the safety of my car (fake!) but when I come to Autostar in Boone, they are always honest and my bill is never more than $100 for service, and is usually much, much lower. When I'm sitting in the lobby, almost every employee greets me and asks whether I need help, yet doesn't try to con me into purchasing a newer vehicle. Awesome stuff that I can sit here and truly relax while waiting on my car to be serviced. This dealership is located in Boone so it's not busy as others I've been to in more urban cities, which is also another advantage. Also, the music they play is good and relaxing (eg, Mumford and Sons playing now) and not annoying, which truly affects my experience. Phew. Great job Autostar!!

Great cars, reasonable prices, we just bought our 2nd vehicle from John and it is just as great as…read morethe first!

John Corneck at Street Smart Auto Sales in Boone, NC was outstanding at selling my car and worked…read moremany, many hours to locate a buyer even though I live in Boone, NC, John found a buyer in California to purchase my used car. I highly recommend John and his fine company who works way beyond what other dealers would have done to get my car sold. GREAT honest person and a very positive and straight forward person that plays no games..Dr. Stahl