Once again, I had an excellent 5-Star experience at Midway Car Rental LAX this week. Adam Garcia,…read moreand the LAX Managers, made a long-term stay effortless when I had to extend my car rental due to special circumstances in Los Angeles. Adam's concern, and personal attention to my situation, were incredible. I always rent at Midway Car Rental LAX, because the staff and service are amazing, and the rates are excellent! Midway is a short walk from all terminals, thereby avoiding shuttle buses when arriving at LAX. On the return flight from LAX, following rental car return at Midway, Joe's Garage provides free shuttle to all terminals at LAX. Midway Car Rental LAX is the best!!

We landed in lax. Last week We went to midway to pick up…read more a car I must say great service clean car And. The ride was. Smooth I would. Rent from them again

Budget came through for me. I don't rent cars that often but when I do, I try to rent from Budget…read morewhen available. I knew I was going to be in Los Angeles for 1 night and needed a car to get around as I had to make multiple stops while there. I reserved a very basic, small car for my short stay in LA. When I flew in to LAX, I rode the Budget Rental Car shuttle bus to the Budget rental car office. When I arrived at their location, the line was a bit long but it moved very swiftly. When I got to the counter an gave my reservation number, they didn't have any small basic, economy rental cars available but I ended up getting a nice upgrade - a VERY nice upgrade! The funny thing was that the agent was a bit apologetic and asked if I was ok with a Dodge Challenger. I was like; hell yes! Hand me those keys now! :) :) :) The car was clean an ready to roll. I did everything I could to avoid getting speeding tickets as it's a very fun car to drive. Since my car at home is a new Chrysler 300C, this car was easy to operate all the controls as they're in the same place. It's basically the 2-door version of my car. When returning, everything went smoothly an best of all, there were no surprise fees of any sort. All their staff was friendly, had good attitude and overall, very pleasant to do business with. Shuttle van was already there when I returned the keys the following day an I was off to the airport in less than 10 minutes. I've used Budget in Rental Car in 14 different cities, in 5 different states and in 4 different countries. They have always treated me well and I've never had issues like with a certain other rental car place with a green 'e' logo. I'm too nice to say that company's name. I'll certainly rent cars from this Budget location next time I'm in LA for a short time. Don't change a thing. Keep up the good work LAX Budget!

I have rented a car from them 3 times this month for trips for a total of 7 days. First off their…read morecompetition has 2-3 busses show up for every one of theirs. Then the staff at the desks are less than helpful. For the first trip I had my kids so I requested the interior insurance. The one that covers everything, I paid $75 for this coverage and was still charged a $125 cleaning fee for crumbs. Their prepaid gas is a rip off. The second trip I was "upgraded" to an electric car that did not include an adapter to the North American Charging Standard, that meant after visiting 6 charging stations I still could not find a charger that would work. I only visited a Tesla supercharger once. After finding a charger I waited 4.5 hours for the car to charge. My next trip the car had as much crumbs in it as the rental I was charged for, the rear speakers did not work in the car and the car was due for service. The rear seat alarm went off despite not having anything on the seat. During my electric car escapade and the broken rear seat the roadside assistance machine could not recognize my voice or me hitting the number keypad. Good thing the car ran. Otherwise I would have been left hopelessly stranded with my kids thinking they are now orphans. Budget customer service completely blew me off. All told I use them because of their affiliation with United Airlines. I will no longer use them, their competitor with the Costco affiliation will be my new go to.

This is a no-frills operation. The staff said the shuttle runs every 30 minutes, but on the ride…read morefrom LAX to the location some other travelers said they waited almost an hour. I waited about 10 minutes. Once at the location, the line moved fairly quickly to get to the counter. I must have arrived at an off-peak time, the line was short. The cars are located in a large warehouse, so they are out of the sun and are not baking hot. They have you fill out a damage form to show any existing issues with the vehicle and then hand it to the attendant on the way out of the lot. I made sure to be very detailed in my walk through, just to be safe. Returning to the lot is simple, just pull in on the same road the shuttle came in on. The lot attendant will take the keys and finish up the transaction. The shuttle back to the airport picks you up from a canopy by that driveway. Overall, it went well. Just make sure to give a little extra time for transportation to and from the airport.

I have rented from Fox at LAX for years, but it's been a minute since my last visit. Reserved a car…read morefor 1/22/26 and arrived to find a mile-long line being served by TWO agents. But Fox now offers a skip-the-line option for $49 per rental. That would have doubled my total charges, so I sucked it up and waited. I will not be back; Sixt and Payless don't treat me like this. Since you're reading this, do us all a favor: when it's your turn at the counter, 1) have your license and credit card ready; 2) NO you don't want insurance -- it's a ripoff and your own carrier will cover it; 3) NO you don't want to pre-pay for fuel and "bring it back empty" -- it's a ripoff and there's plenty of cheap gas within 10 miles of LAX; 4) NO you don't want an upgrade; 5) NO you don't need a Toll Pass. Well, maybe you do, but it's gonna be a ripoff. That's it: we're all waiting behind you, so step up, pay, take your keys, get out. Fox does not employ enough agents for every driver to have an in depth discussion about rental options. Stick to the script, hit the road.

I always use Alamo when I fly into LAX and anywhere else that I need a rental. The service at the…read moreLAX location has always been great. When I arrived last month, I waited less than five minutes for the shuttle to arrive.

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.

Based on the low reviews of this place, we were a little nervous about our rental car process…read more Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles

A decade later, new location at the LAX rental car center... They have 24 shiny new desks, and…read moreonly two people working them. There are over a dozen people waiting in a very slow line. The staff is friendly, and doing their best. But the management still sucks.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

I recently visited the new LAX Rental Car Terminal to exchange a vehicle I initially received from…read morethe Woodland Hills location. My vehicle is currently in the shop, so this rental was intended to be a comparable loaner. I chose the LAX location specifically because of its size, assuming they would have better inventory options. Unfortunately, that was not the case. After returning my vehicle, I waited at the customer service desk for two hours. The process was extremely slow, and the overall attitude felt nonchalant and unresponsive, and no rush and do not care. After all that time, I was ultimately given a downgraded vehicle, which completely defeated the purpose of coming to a larger location. I also attempted to contact Enterprise during and after this experience, but there appears to be no effective system in place to resolve customer concerns. Every representative I spoke with deferred responsibility, promising escalation and follow-up "within a few days." It has now been several days with no response whatsoever. There was no acknowledgment of the excessive wait time, no effort to accommodate the situation, and no meaningful attempt to resolve the issue. Here take this car this is what we have. I ended up going to Avis Rent A Car, where, as a Preferred Club member, I received significantly better service and immediate assistance. To be fair, the new LAX facility itself is very clean, modern, and well-designed. However, the customer service and communication structure do not match the quality of the building. Enterprise needs to do better particularly with communication, accountability, and timely resolution of customer issues. Response to Jean that was done no results after 4 days, no results just overall a negative experience. Simply responded contact Woodland Hills . Sent support a complaint online just as suggested no better!

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

This review is not about Sixt's rental services, but about one of their employees, Marc Randolph,…read moreand the conduct Sixt appears willing to tolerate. On 10/2/2023 in Gardena, Marc Randolph made an improper left turn in front of oncoming traffic when he did not have the right of way, resulting in a serious collision. My 11‑year‑old son died from his injuries. Our 9‑year‑old daughter, who was also in the car, had to be extricated from the vehicle and sustained two broken bones in her left wrist. Marc has since been charged and found guilty in connection with this incident. Let's also not forget that Marc and his mother committed fraud by collecting donations on an unauthorized Go Fund Me account that was created by Marc's mother, in which she named Marc the beneficiary. Exploiting my son and his tragedy that was caused by Marc and then lied about what the funds would be used for and kept the money donated for themselves. I still never received an answer on where the money was used. What is especially alarming is that, despite this history of reckless driving and the devastating consequences of his actions, Sixt continues to employ him and allow him to drive their vehicles as a representative of their company. In addition, Sixt has refused to cooperate with child support services by verifying Marc's employment status, which appears to be necessary for him to be properly served with child support papers. This behavior reflects, in my view, a troubling lack of accountability and responsibility on the part of both the employee and the company.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

We had a really smooth experience at this location. We got there around 1:30 am so there was no…read moreline. Went right up to the front and the rental process was super easy and quick. We got an upgrade which was really nice, and the car was in perfect condition. The one thing that was interesting was that the sales associate told us the insurance was required, but they can't force us to buy it. Will definitely come back here on my next trip.

Nice upgrade from a midsized car to a Jeep when our first car already had a driver sitting in the…read morefront seat. Oops!! Still, the Jeep worked out well to explore SoCal on a long Fourth of July holiday weekend.

9:21 PM at LAX on Wednesday night. Payless car rental shuttle driver, drove recklessly--flipping…read moreoff multiple people out the window. Completely unprofessional. I would never use this company