I recently returned a rental car and was told everything was good to go (my mistake for not asking for a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ! read more

We had a really smooth experience at this location. We got there around 1:30 am so there was no line. Went right up to the front and the rental process was super easy and quick. We got an upgrade which was really nice, and the car was in perfect condition. The one thing that was interesting was that the sales associate told us the insurance was required, but they can't force us to buy it. Will definitely come back here on my next trip. read more

This is a reflection of the HR/Recruiter side of the company, and since this is the location (LAX) I was set to work at THIS COMING THURSDAY, 17th of July, it's only fitting that this review is specifically aimed at this particular LAX based location. So after numerous interviews and almost 3 weeks in total, the best Avis can do is a half baked, half-assed text resending the job offer for absolutely no legitimate reason whatsoever. (See the text-pictured). And while it's certainly legal to do so, it shows you the depths at which Avis operates, both from an internal point of view towards their own "prospective employees", as well as from the customers on the other side about to make a big mistake and actually give them their business and rent a car here from them. Just look at the reviews people. When you're that far in the hole with that many negative comments, you know something's up. The text (pictured) from the Avis Recruiter goes on to mention some hogwash about why they would have to rescind the job offer (I was set to begin work as a sales agent on July 17). you would think that common decency would have had them either place a phone call or at the very least an email. No, not avis, they're bottom dwellers, so they're going to employ the absolute least amount of effort or energy. No consideration whatsoever. Now I, (and hopefully you)...will see why there's such a miserable and low down company. But when you're in need of a job, and seeking employment, you really don't go on here and look for reviews from a customer's standpoint. Now I wish I did, but still consider myself fortunate enough not to have wasted any time under the "Avis False Flag"! Do yourself a favor and run like the plague from this company. DO NOT ENGAGE IN BUSINESS with Avis rental especially here at LAX. To conclude, the new facility is an absolute nightmare anyways, so unless you plan on meeting Freddy Krueger and chopping it up with him for a bit, do yourself a favor and rent elsewhere. read more

Avis - Screen shot of how "Avis does business". - Car Rental Near Me - Los Angeles, California

Preferred Plus - waited two hours to pick up a car. Their "Plan on us" slogan should include "to inconvenience you." read more

Avis - Line for "preferred" members. - Car Rental Near Me - Los Angeles, California

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Tried to get 3 premium suvs for our large group. We rode a shuttle to Avis with a reservation only to have to wait almost 3 hours while we see people go in and out. One of the guys in our group ask what is the hold up and was told we have to basically make sure you can pay for the vehicle. After waiting the guy handling our order suddenly left the counter and we were told a hour later he was in the restroom. Grant it we are traveling with 14 kids and they are very restless, we have been at the airport in Houston since 4 am. That's 12 hours, I went back to ask the status and the other worker and she said she is handling our case. This is bad business when we clearly have everything they needed. 4+ hours later we got two premium suv read more

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I have been stranded on the side of the road for over an hour.Calling AVIS for assistance I am transferred to their "roadside assistance" which is a robot that cannot receive the information needed to process the call. Calling the humans on the Rental line is a similar experience - they keep transferring me to the non working other t Roadside assistance line- despite my please for help. even when I explain that I am stranded on the side of the road with the non Working vehicle they JUST rented me an hour and a half ago!never again with Avis! read more

As an Avis Preferred member, I am usually assigned a car & can pick up from the lot without speaking to anyone. For some reason, that did not happen with this rental. Waiting in line over an hour at midnight (THREE AM EST) for a car at the LAX rental hub is unacceptable. Signage & staff to assist were non-existent; counter agent was unsympathetic & borderline rude. Will be researching other car rental companies for my next trip. read more

Never again. Hours wait, no vehicle. Not enough agents. There is literally a lady screaming at an agent and she has 3 kids.

Terrible customer service. I went here the other week to rent a Mustang Mach-E for work. The person I spoke to informed me that I couldn't rent the car because I am under 25, although she was quickly corrected by her colleagues who told her that only applied to Teslas. All I had to do was pay an additional fee, which I expected. I had to rent the same car again today at 12 PM and was told that I couldn't rent this car because I was under 25. When I asked if I could speak to manager/supervisor, the lady that was helping me walked into a back room for about 10 minutes and just repeated the same thing when she returned. She told me that she had spoken to a district manager who told her that they had made a mistake last week. As she seemed unwilling to rent me the car that I had requested, I told her that I would just go to a different rental agency. At that point, she said, "well actually I can rent you the car, but you can take your business elsewhere" in a snarky tone. I could understand if I was being rude with her why she would act like that, but I was polite and civil with her the entire time. I ended up just going next door to Hertz, where I had zero issues getting the vehicle I requested. read more

I'm an Avis President's Club member who rented a vehicle on 12/12 from the new LAX Consolidated Rental Facility, with a return on 12/15. I usually rent a midsize car, but Avis assigned me to a Ford Expedition, a very large SUV. So I requested a smaller vehicle and was offered a Jeep Wagoner. I thought that would be fun to drive, but I regretted it soon after I left the garage given the excessive tire noise. But this isn't why I gave them one star. I returned the Jeep 30 minutes before my scheduled return time and the Avis employee scanned my car and said the receipt would be emailed. That usually happens in only a few minutes. When I got home about six hours later, I noticed the receipt was never sent. I went to the Avis app to see if I could access it there. This is when I discovered they thought I still had the car and hadn't returned it. I spoke with the Avis President's desk on three occasions to try and get this rectified. I finally received an email on 12/25 with my receipt. Ten days after my rental ended. I was fearful that Avis would accuse me of stealing the vehicle. Fortunately that didn't happen. I told Avis that they film all cars entering and exiting the garage, so they have proof that I returned it. I noticed an option on the app to use when you return the car. I plan to use that on future rentals, plus taking a picture of the odometer. The lesson I learned? Don't assume the Avis employee will do what they say. read more

Avis - Car Rental Near Me - Los Angeles, California

Lax Avis is the worst. Reserved and paid for rental 12/26 thru 12/29. Got to Avis lax lines were extremely long not moving had to be over 100 people waiting for cars. People had been the for at least 4hrs waiting I waited 1hr and left. They overbooked cars didn't have enough cars I will never book with Avis again!!!! ZERO STARS!!!! O read more

customer service when renting on the 5th floor of the new airport location very short staffed at the rental counter the good bus #26 the driver on Saturday April 11th was great in helping everyone getting on and off the bus plus he was great helping us older people with are luggage read more

I came to the Los Angeles area in April. My goodness, they were short staffed. There were only 2-4 representatives to help at any given time during the 2 hours that I wanted. The representative that helped me was friendly. The car was clean. The drop off process was on point. There also is a shuttle that picks you up from the airport. Not the best, not the worst. read more

This is for the Avis in Lancaster Ca we had a reservation for today at four o'clock arrived a little early and we are going on a trip needing the vehicle for one week well they had no car for us although they confirmed our reservation via email they had no explanation and we are contracted with them through employer so we asked why and they responded with we don't know there has been a shortage of cars! Seriously we will report to employer also so that they know how these people are treating their employees and customers in general! read more

This place took over an hour. They are in a brand new, state of the art building and tech, and it is still 1 hr. How about you have your board take a pay cut and hire some help for the people at the counter. read more

Had a one way rental to & from LAX AVIS (originated @ Thousand Oaks) was quite a superb experience! The reservation was made via Costco travel services. But, the receptionist, a gentleman, at the AVIS TO (389 E TO Blvd) was very professional, courteous, & friendly. Similarly, Ms. Betty @ LAX was also very professional, courteous & friendly. I'll definitely recommend AVIS locally and nationally. read more

"Package Charges" = ROBBERY At the desk they will add "package charges" & Not tell you. They will slide you paperwork like the snakes they are, to sign... READ IT!! LOOK FOR ""PACKAGE CHARGES"" It's an add on.. YOU DONT NEED THIS! they will automatically add this without asking or even telling you. I wouldn't be surprised if there is some commission these people are making by adding this and getting you to sign it. I hope you're $119.03 was worth losing a customer Avis. Pretty crap way of doing business! It's not the amount, it's the principle. And I will go out of my way to NEVER do business with you again.. HUGE LOSS since I travel A LOT read more

Bait and replace. Came out to rent a Tesla forntrwr drive for 12 days. I called in to make sure they have Tesla. They confirmed over the phone. They just hand me Hyundai Ionic. Only reason I am renting is to test drive Tesla and I am duped and wasted a whole trip out to LAX. Absolutely disgusted. I rented Tesla at Budget and Avis hand me Ionic. Apparently Avis own Budget. Whole series of schedule is all ruins. While I am waiting for answer another guy is getting his car switched from RAV4 to Kona with sweet talk of small discount. This is their corporate strategy. read more

SCW and I used Avis during our recent trip to Santa Barbara. Upon exiting LAX you'll go to the dedicated pickup area for rental cars (I think it was purple zone when we were there) and await pickup. And await we did. Our flight got in around mid day and we waited a good 15-20 minutes for the shuttle. Quite literally many other companies rental car shuttles came by a few times before the packed Avis shuttle arrived. When it did arrive, packed it was, and made several more stops with more people coming and going. They really need to get more shuttles/drivers. Once we arrived at the facility there are two stops, one for preferred members and one for everyone else. Fortunately I am a preferred member but it really didn't save much time. After waiting in line for about 15 minutes (there literally was one person checking everyone in) we got our car, which turned out to be an upgrade from the one I reserved. That was nice as it was a Jeep Cherokee Hybrid. Not something I wanted, or needed but I actually quite enjoyed it. It was clean, low mileage and comfortable. Would have been nice if they had plugged it in to charge the battery, but anyways. Return was quick, they had far more agents at the back end. We got our stuff and we went on our way. We didn't take the return shuttle as we were staying the night at a nearby hotel for a very early morning flight back. I would probably rent here again but a drawback is the frequency of the airport shuttles and staffing on the front end. read more

Avis - Car Rental Near Me - Los Angeles, California

The LAX Avis rental car return regularly pads my final invoice after I drop off the car. They charge me for gas when I've returned the car full. They tack on insurance charges I did not order. On the plus side, Customer Service has always (three times in recent memory) been able to remove the bogus charges. But calling and emailing/scanning them is an unnecessary drag on my time. read more

A backpack had been left in a rental, and I submitted an inquiry to the lost and found online - description, photo (luckily I had photos - although a little blurry and couldn't see logo but was enough to upload) -- i submitted on 8/1 --- and I received a response back in a few days! I went to the door with Lost and found signs posted, rang a doorbell, and provided information, and in 5-10min, I received the bag, all the contents (including the new iPhone just purchased) were all in the bag!! Thank you Avis for your honesty!!! read more

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Terrible experience. They don't have enough staff and they take their sweet time as well. It's taken me almost 45mins just to get through 3 rows in this line and I have 3 more to go. And this is a business trip so I have very limited time. I will never get with Avis if I ever have to come back to LAX. read more

Absolutely horrible. If you got time to wait a few hours for a rental then you are ok. Otherwise stay as far away as possible. Literally arrived at 1am and the line was curved inside and all the way out the door. One person working the counter. Seriously the absolute worst place to rent from. How are they in business! read more

Avis - One worker - Car Rental Near Me - Los Angeles, California

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The Avis rental car is poorly maintained, and one rear tire got flattened the same day. When it's fixed at the body shop, the technician checked and said their tires are already beyond the threshold for legal requirements. It's very annoying that they don't keep their cars in dafe and drivable conditions, let alone it wasted time and caused a big hassle to find place to fix it. read more

Dangerous situation. I just took the Avis bus to the airport. 1) the bus driver got out of the bus after we left Avis to take a phone call across the street. 2) He went to Arrivals instead of departures. 3) He skipped terminal 1 and when people asked he said get out now the and walk back to terminal 1 from terminal 2. 4) he took a phone call while driving. 5) I went and asked him if he was stopping at terminal 4. He said do you want to? The woman behind me asked him again are you stopping at 4 and he finally said yes. 6) After being right next to him was on something and high as a kite. 7) after that interaction, he turned up the music loud on the bus. Bus #39 on 3/7/26 at 9:42pm. Dangerous. This guy should not be driving and this is coming from someone that gives people a lot of chances. Get this guy off the road. I tried calling Avis and customer service is not open. I tried to get the local number and one that google had was disconnected and I have to fly out. read more

We are at LAX - waiting over two hours for a RESERVED CAR - they are VERY understaffed - will NOT use Avis again! read more

Avis - Nobody working at AVIS - Car Rental Near Me - Los Angeles, California

Was charged $100 for fuel after I returned the car with a full tank. Was like pulling teeth to get the money back, submitting proof and wasting hours online and on the phone. They will pick-pocket you with this charge so beware. This is the last time I rent with Avis. read more

You're better off walking. awful customer service and no idea of what polite is, they didn't honor what other representatives said over the phone and made everything difficult. read more

The manager fransico was very professional and had the best customer service i had in a while. Thank you again

I forgot my luggage on the airport shuttle. Alex, one of the drivers immediately jumped into action and within minutes another driver, a supervisor whose name I did not get returned my luggage. I know I've been harsh with Spot in the past it's a very busy spot, but I have to say the service was 10 stars not five. read more

Avis - Car Rental Near Me - Los Angeles, California

I'm currently standing in a line that I've been in for an hour - and I'm only halfway to the counter - for a rental car for which I have a reservation. The LAX Avis is the most understaffed, ridiculous situation I have ever seen outside of a one counter, no WiFi car rental in rural Mexico. Do not reserve from here, it is where you will spend your entire trip to LA. read more

Avis - This line!! - Car Rental Near Me - Los Angeles, California

Horrible experience. Got here on Christmas night at 11 PM. Been here for five hours standing in line. There's nobody at the counter. They don't seem to give a **** about anything. No communication. Absolutely horrible horrible experience. Stay away from this . read more

Avis - Long line, nobody at the counter - Car Rental Near Me - Los Angeles, California

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I took a chance after reading these reviews. I'm soooo happy I did. This review is a couple days after my top-notch experience with Avis LAX. Kyrie Johns was exceptional! I had an 11 am reservation so arrived at 10:15 am expecting the worst. I was walking out 15 minutes later. Excellent! Excellent! Excellent! Kind. Professional. A get it done kind of person. There was an issue of getting the exact car I requested. It took a while after the initial send off but I got exactly the car I reserved. He looked and looked and looked until I got it. It was really important to me because I researched storage capacity and gas mileage. In the meantime while Kyrie was securing my car, Marquita was the absolute sweetness. They both were my Avis Angels sending me off onto a daunting drive across the country. I had to write this review because this type of service needs to be applauded and duplicated. I had an above and beyond the call of duty experience at this location. Tip 1: Sign up for Avis preferred at no cost. Tip 2: Arrive early 30 - 45 minutes prior to your reservation and miss the 11 am rush. read more

I am writing to express my disappointment with my recent car rental experience. I made an online reservation, completed payment, and arrived on time to pick up my vehicle. At the counter, I asked the employee, Will, if I could switch to a hybrid vehicle for my long trip. He said yes, made a phone call, and told me there was a van-style hybrid available. I agreed and was told it would be ready in 15 minutes. However, after 30 minutes, I was told to wait a little longer so other customers could be assisted first. Another 30 minutes passed, and when I asked again, I was informed there was no hybrid available and that I could take the original vehicle I had reserved. In total, I waited over an hour unnecessarily, when I could have picked up my reserved car within 10-15 minutes. I felt misled and that my time was wasted, which left me very disappointed with the service. I hope you will review this matter and take steps to ensure this type of experience does not happen to other customers. read more

Terrible service, lied on the phone and 8 $800 in extra fees that I was told I will not have to pay read more

Terrible customer service. Terrible vehicle quality. I had to change vehicles three times. First Tesla had a horribly damaged steering wheel. Second Tesla had no air in the front right tire and they refused to understand how that was dangerous. Third vehicle was the last vehicle on the lot and I was told, "If you don't like that one, I don't know what you're going to do." WOW!!! I emailed customer service multiple times. No response. Then a generic email saying that they apologize for the wait times. I never said anything about wait times, so they clearly didn't read my emails. Just a terrible experience. read more

Avis - The Tesla they originally assigned me to rent. - Car Rental Near Me - Los Angeles, California

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Hired a car via the British Airways affiliate website to pick up at LAX Flight cancelled so pick up delayed, eventually arrived at LAX at 8pm Asked to sign electronically a document that stated the car will be supplied with a full tank of fuel On pickup car smelled rank inside and had only reserve fuel in the tank, 29 miles range Customer sales agent was nowhere to be seen once he handed keys over in the office so with a 90 minute drive ahead at 8pm I decided to fill the car up myself and sort out the bill later instead of more waiting around On hand back a week later I spoke to a customer service advisor and told him of the situation on collection. He stated that I will be refunded on the basis I wasn't given a car with a full tank of fuel as per the agreement, and advised me to contact Avis customer service on my return to the UK On my return, the Avis UK customer service number kept disconnecting me after several menu prompts so I contacted Avis via their customer service portal (click here to contact us). I explained the situation, attached a copy of the receipt for the fuel used to fill the car up on the date of collection and within 30 minutes of collection to be advised by Avis customer services that: "You were advised to contact customer services by our agent at the airport" Hello? I contacted customer services via their website as I'm not going to call a US number from the UK to speak to someone Also: "regretfully we do not reimburse customers for fuel they put in the vehicle" Well if I'd been given a vehicle full of fuel in the first place instead of one with enough fuel for 29 miles range, in a foreign city at 8pm, I wouldn't have needed to, would I, Avis? Are you saying you condone a staff member at your customer service desk at LAX misinforming paying customers Avis? Would you prefer I drove the 29 miles to an empty tank and call for assistance Avis? In LA? Not exactly the safest place on the planet read more

I took a chance with a prepaid mystery car online. Upon preferred arrival, my choice was a truck (haha) and an electric SUV. No brainer, gimme the battery powered car. The staff suggested prepaying $25 for recharging fee. Took over a half hour to exit the lot. Three cars ahead of me, so I couldn't tell why the delay. Upon returning, the easement was not really marked well. There was no one at drop off. I hunted down an attendant who said just leave the keys. read more

Terrible experience at this Avis location. The representative completely misinformed us, telling me my girlfriend could drive the rental since we live together -- even though we have different addresses on our licenses. When we checked at the counter, another employee said the opposite, meaning the first rep's mistake could've left us fully liable in an accident and even jeopardized her visa. To make things worse, I clearly declined all add-ons, and the rep confirmed there were none -- yet I was still charged $197.73 for "Additional Liability Insurance" that I never agreed to. This feels deceptive and careless. I trusted Avis, but this experience showed how little some employees know (or care) about their own policies. Double-check everything in writing before you drive off -- this location will say one thing and charge you for another. read more

Avis Car Rental at 9217 Airport Blvd, Los Angeles, CA 90045 Short and simple review for I always seem to get a pretty decent deal with Avis and they have good reliable vehicles that I need for a good trip . This time I was driving a Nissan Titan and I promised you if I could afford it. I would drive this truck every day. It truly was one of my highlights of my trip while driving around Los Angeles, mountain, sightseeing and the beach areas. Is definitely worth being a preferred member also read more

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