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    Avis

    1.6 (1.9k reviews)
    Open Open 24 hours

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    Reviews With Photos

    Line for "preferred" members.
    Rob R.

    Preferred Plus - waited two hours to pick up a car. Their "Plan on us" slogan should include "to inconvenience you."

    Avis rental car line LAX
    Charisse T.

    Tried to get 3 premium suvs for our large group. We rode a shuttle to Avis with a reservation only to have to wait almost 3 hours while we see people go in and out. One of the guys in our group ask what is the hold up and was told we have to basically make sure you can pay for the vehicle. After waiting the guy handling our order suddenly left the counter and we were told a hour later he was in the restroom. Grant it we are traveling with 14 kids and they are very restless, we have been at the airport in Houston since 4 am. That's 12 hours, I went back to ask the status and the other worker and she said she is handling our case. This is bad business when we clearly have everything they needed. 4+ hours later we got two premium suv

    Bob S.

    I'm an Avis President's Club member who rented a vehicle on 12/12 from the new LAX Consolidated Rental Facility, with a return on 12/15. I usually rent a midsize car, but Avis assigned me to a Ford Expedition, a very large SUV. So I requested a smaller vehicle and was offered a Jeep Wagoner. I thought that would be fun to drive, but I regretted it soon after I left the garage given the excessive tire noise. But this isn't why I gave them one star. I returned the Jeep 30 minutes before my scheduled return time and the Avis employee scanned my car and said the receipt would be emailed. That usually happens in only a few minutes. When I got home about six hours later, I noticed the receipt was never sent. I went to the Avis app to see if I could access it there. This is when I discovered they thought I still had the car and hadn't returned it. I spoke with the Avis President's desk on three occasions to try and get this rectified. I finally received an email on 12/25 with my receipt. Ten days after my rental ended. I was fearful that Avis would accuse me of stealing the vehicle. Fortunately that didn't happen. I told Avis that they film all cars entering and exiting the garage, so they have proof that I returned it. I noticed an option on the app to use when you return the car. I plan to use that on future rentals, plus taking a picture of the odometer. The lesson I learned? Don't assume the Avis employee will do what they say.

    Joe K.

    SCW and I used Avis during our recent trip to Santa Barbara. Upon exiting LAX you'll go to the dedicated pickup area for rental cars (I think it was purple zone when we were there) and await pickup. And await we did. Our flight got in around mid day and we waited a good 15-20 minutes for the shuttle. Quite literally many other companies rental car shuttles came by a few times before the packed Avis shuttle arrived. When it did arrive, packed it was, and made several more stops with more people coming and going. They really need to get more shuttles/drivers. Once we arrived at the facility there are two stops, one for preferred members and one for everyone else. Fortunately I am a preferred member but it really didn't save much time. After waiting in line for about 15 minutes (there literally was one person checking everyone in) we got our car, which turned out to be an upgrade from the one I reserved. That was nice as it was a Jeep Cherokee Hybrid. Not something I wanted, or needed but I actually quite enjoyed it. It was clean, low mileage and comfortable. Would have been nice if they had plugged it in to charge the battery, but anyways. Return was quick, they had far more agents at the back end. We got our stuff and we went on our way. We didn't take the return shuttle as we were staying the night at a nearby hotel for a very early morning flight back. I would probably rent here again but a drawback is the frequency of the airport shuttles and staffing on the front end.

    Sign Lost and Found
    Kie Flora I.

    A backpack had been left in a rental, and I submitted an inquiry to the lost and found online - description, photo (luckily I had photos - although a little blurry and couldn't see logo but was enough to upload) -- i submitted on 8/1 --- and I received a response back in a few days! I went to the door with Lost and found signs posted, rang a doorbell, and provided information, and in 5-10min, I received the bag, all the contents (including the new iPhone just purchased) were all in the bag!! Thank you Avis for your honesty!!!

    One worker

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    2 months ago

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    1 month ago

    Never again. Hours wait, no vehicle. Not enough agents. There is literally a lady screaming at an agent and she has 3 kids.

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    2 months ago

    The manager fransico was very professional and had the best customer service i had in a while. Thank you again

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    Page 1 of 47

    Avis Reviews in Other Languages

    Ask the Community - Avis

    There is a various choice of colors for the Ford Mustang cabrio? And What power of engine?2.3 ecoboost or 5.0 V8?

    Completely depends on the Avis location. Some, like Orlando and Vegas, have multiple versions, but others may not have Mustangs at all. Try searching for a phone number of the location you are interested in, but be advised that color can't be… Read more

    View All 2 Questions

    Review Highlights - Avis

    He went out of his way to take care of Avis preferred member, even though he has to work on a night shift.

    Mentioned in 47 reviews

    Read more highlights

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(2k reviews)
    0.0 miWestchester

    Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

    I recently visited the new LAX Rental Car Terminal to exchange a vehicle I initially received from…read morethe Woodland Hills location. My vehicle is currently in the shop, so this rental was intended to be a comparable loaner. I chose the LAX location specifically because of its size, assuming they would have better inventory options. Unfortunately, that was not the case. After returning my vehicle, I waited at the customer service desk for two hours. The process was extremely slow, and the overall attitude felt nonchalant and unresponsive, and no rush and do not care. After all that time, I was ultimately given a downgraded vehicle, which completely defeated the purpose of coming to a larger location. I also attempted to contact Enterprise during and after this experience, but there appears to be no effective system in place to resolve customer concerns. Every representative I spoke with deferred responsibility, promising escalation and follow-up "within a few days." It has now been several days with no response whatsoever. There was no acknowledgment of the excessive wait time, no effort to accommodate the situation, and no meaningful attempt to resolve the issue. Here take this car this is what we have. I ended up going to Avis Rent A Car, where, as a Preferred Club member, I received significantly better service and immediate assistance. To be fair, the new LAX facility itself is very clean, modern, and well-designed. However, the customer service and communication structure do not match the quality of the building. Enterprise needs to do better particularly with communication, accountability, and timely resolution of customer issues. Response to Jean that was done no results after 4 days, no results just overall a negative experience. Simply responded contact Woodland Hills . Sent support a complaint online just as suggested no better!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.3(1.5k reviews)
    0.5 miWestchester

    Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

    This review is not about Sixt's rental services, but about one of their employees, Marc Randolph,…read moreand the conduct Sixt appears willing to tolerate. On 10/2/2023 in Gardena, Marc Randolph made an improper left turn in front of oncoming traffic when he did not have the right of way, resulting in a serious collision. My 11‑year‑old son died from his injuries. Our 9‑year‑old daughter, who was also in the car, had to be extricated from the vehicle and sustained two broken bones in her left wrist. Marc has since been charged and found guilty in connection with this incident. Let's also not forget that Marc and his mother committed fraud by collecting donations on an unauthorized Go Fund Me account that was created by Marc's mother, in which she named Marc the beneficiary. Exploiting my son and his tragedy that was caused by Marc and then lied about what the funds would be used for and kept the money donated for themselves. I still never received an answer on where the money was used. What is especially alarming is that, despite this history of reckless driving and the devastating consequences of his actions, Sixt continues to employ him and allow him to drive their vehicles as a representative of their company. In addition, Sixt has refused to cooperate with child support services by verifying Marc's employment status, which appears to be necessary for him to be properly served with child support papers. This behavior reflects, in my view, a troubling lack of accountability and responsibility on the part of both the employee and the company.

    Photos
    Sixt Rent A Car
    Sixt Rent A Car - SIXT Rent a Car Los Angeles Int Airport

    SIXT Rent a Car Los Angeles Int Airport

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    SIXT

    Budget Car Rental - Budget Fast break & Avis Preferred customers check the board on the 1st floor for car stall numbers.

    Budget Car Rental

    1.4(2.2k reviews)
    0.1 miWestchester

    LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

    I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

    Photos
    Budget Car Rental - Long line to get cars that have been previously reserved

    Long line to get cars that have been previously reserved

    Budget Car Rental - The space we were told the second time

    The space we were told the second time

    Budget Car Rental - 1 agent

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    1 agent

    Fox Rent A Car

    Fox Rent A Car

    1.7(3.2k reviews)
    0.4 miWestchester

    This is a no-frills operation. The staff said the shuttle runs every 30 minutes, but on the ride…read morefrom LAX to the location some other travelers said they waited almost an hour. I waited about 10 minutes. Once at the location, the line moved fairly quickly to get to the counter. I must have arrived at an off-peak time, the line was short. The cars are located in a large warehouse, so they are out of the sun and are not baking hot. They have you fill out a damage form to show any existing issues with the vehicle and then hand it to the attendant on the way out of the lot. I made sure to be very detailed in my walk through, just to be safe. Returning to the lot is simple, just pull in on the same road the shuttle came in on. The lot attendant will take the keys and finish up the transaction. The shuttle back to the airport picks you up from a canopy by that driveway. Overall, it went well. Just make sure to give a little extra time for transportation to and from the airport.

    I have rented from Fox at LAX for years, but it's been a minute since my last visit. Reserved a car…read morefor 1/22/26 and arrived to find a mile-long line being served by TWO agents. But Fox now offers a skip-the-line option for $49 per rental. That would have doubled my total charges, so I sucked it up and waited. I will not be back; Sixt and Payless don't treat me like this. Since you're reading this, do us all a favor: when it's your turn at the counter, 1) have your license and credit card ready; 2) NO you don't want insurance -- it's a ripoff and your own carrier will cover it; 3) NO you don't want to pre-pay for fuel and "bring it back empty" -- it's a ripoff and there's plenty of cheap gas within 10 miles of LAX; 4) NO you don't want an upgrade; 5) NO you don't need a Toll Pass. Well, maybe you do, but it's gonna be a ripoff. That's it: we're all waiting behind you, so step up, pay, take your keys, get out. Fox does not employ enough agents for every driver to have an in depth discussion about rental options. Stick to the script, hit the road.

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    Fox Rent A Car - Waiting queue

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    Avis - carrental - Updated May 2026

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