You know, I could be that New Yorker tourist who gets up in arms about every little thing, but being objective is very important to me.
I rolled into this lounge at 6am and it's got rolls, cold cuts, cheese, yogurt. A select amount of liquor--I'll get to this later, beer, a TON of wine, juices, a coffee machine, clean bathrooms where I was able to shave.
One thing that peeved me right off the bat was an unattended bussing cart that was sitting right by the food. It's a little unappetizing to look at used plates and glasses that are seemingly not the problem of passing lounge attendants.
This is why I wasn't shocked even though I had every right to be when I saw a MOUSE scurrying on the floor. My SO and I handled this like adults and reported it to the attendant instead of internalizing it and crying about it on Yelp. The attendant was very embarrassed, took the situation seriously, explained the airport had an ongoing mouse problem and called someone to handle the situation. Not a big deal but if you scream when you see a mouse, you may want to call this lounge ahead to see if they've mitigated the issue. My advice to MGMT: if you make sure plates and glasses are promptly bussed and areas tidied, there's a good chance it will help the mice problem.
My only other peeve was that I was embarrassed because I had to repeat myself literally six times (4 through 6 were audible to everyone in the quiet lounge) that I wanted Vodka at 6 in the morning. This lounge has tomato juice, Worcestershire sauce, hot sauce, lemon, pepper--all the makings of a halfway decent make-shift bloody. I look over at the bar, there's three bottles of clear red capped liquor. "One of those has just got to be vodka", I assume. I put the bloody together, go for the vodka--there's no vodka, just three bottles of gin from different brands. I was sure I saw vodka. Really in the mood, I ask the attendant if they have any. She initially thinks I want water. Had I shown her a picture of what I wanted this would make more sense. Towards the end, I had to really annunciate myself and aggressively pantomime--after six attempts, I can't believe I didn't drop it, she tells me whatever is out is all they have. Thanks...
Two things. Please hire people that are capable of communicating with people. If I want vodka at 6am I really don't want to have to shout it. Since I had just flown over from nyc I was still on EST, 12am my time--acceptable , but really, flying is scary for people, a little Booz at an airport should be acceptable at any time of day. 2, come on, always stock vodka--I saw Smirnoff in other user photos. THREE bottles of gin and no vodka? That's really everything you have? Does this lounge run to the store every time its out of booz?
Alright, enough ! I got really New Yorker back there, let me just say that this lounge got the job done and for that reason I give three stars. Sure, I want to give it 2 1/2 but a. I can't and b. looking back, If I could do it again, I still would've gone to this lounge and would probably go again. On a long day of travel, I was able to eat to my fill of all the different food groups. I was able to shave, it was quiet, a refuge from the hectic airports of 2017, and hey, maybe I didn't need that bloody and not drinking it saved me from a headache--there's just no way of knowing. Truthfully, I had a great time, believe it or not and created memories and laughs at this lounge, and proceeded to enjoy a very smooth travel day.
So I give it three stars because structurally it's just not that great of a space, no hot food I can validate, the wifi stunk, some idiot put his used cereal bowl back in the clean pile (non-sequitur, just remembered), but these things can be overlooked. It's no delta sky club , but it does what it's supposed to do and therefore gets a pass if we're talking pass/fail. There's certainly a lot here to be enjoyed.
If you only have Priority Pass access and it's convenient to your gate--come here! My biggest complaint is more friends weren't with me when I plundered this little lounge for resources read more