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    Aspire Counseling Solutions

    4.2 (5 reviews)
    Closed 8:00 am - 4:00 pm

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    Sonora Behavioral Health Hospital

    Sonora Behavioral Health Hospital

    1.3(47 reviews)
    2.2 mi

    If I could give zero stars I would. This facility should be closed. We completed all of the…read moretwenty pages of paperwork, were guaranteed a bed for our daughter, who is in crisis, and they gave away the bed to a walk-in!!! Now we're scrambling to find help for our daughter. The admin staff showed zero empathy, zero accountability, and left us in the cold! Authorities should investigate for closure.

    As a counselor that has worked at an impatient facility for adults and teens back east, Sonora…read moreBehavioral Health often markets their facilities to school counselors & the like. Both having visited a friend there and young adults sharing their experiences, I felt it necessary to make a statement that I too, give it a NEGATIVE REVIEW. Disappointed to hear from many that what takes place in reality in this facility is not how it is marketed. No direct counseling available or offered. No therapy tailored for individual or group needs of patients. GROUP was once daily and it was for all patients currently residing there. Group content was not tailored to the needs of the patient. What about goals for treatment? I was told that wasn't addressed. But how would the psychiatrist know when the person was ready for discharge? Patients felt that there was a common timeframe that people were there- approx 7 to 10 days. (WOW, I thought !) All stated that staff did not know anything about the patients, including why they are there. It is common to feel like cattle. No staff on shift, that patients interacted with regularly, knew any information about the patients. Often heard was, 'We do not know. If you don't know and it's urgent, we can message the doctor.' It was clear that 'the doctor' (someone that patients never met) had to approve/deny even small matters- i.g. request for a second blanket; &/or pillow. Any dietary change requests had to be approved also. Thus, some couldn't eat much for 2 days or so if they were kosher, vegan, etc. And staff tonight give patients updates from the doctor. Patients hover by the front desk waiting for answers. Waiting for staff to look up & assist them. Patients felt ignored by staff. At the very least, a bother. Staff did not even know when the doctor, psychiatrists, discharge worker, etc. will be to the unit. How do patients heal & feel when stripped of basic human necessities? Down to the food you eat, asking for hand lotion, soap, toothbrush, etc. Seems all small details needs doctor approval. If staff on shift know nothing about patients, what do they do? They direct you, enforce the rules, tell you when it's time to line up for lunch, line up for medications, when showers will be turned on, and the like. ⁉ Wait. What!? I was shocked that patients can only take a shower when the showers are turned on. This happens twice a day. Early AM and before bedtime. For the rest of the time, showers were returned off. Don't even ask former patients about the lack of water flow in the showers. This facility has changed my view on inpatient units. I never will suggest/recommend. Some have trauma after they leave such facility. Heartbreaking.

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    AMI Behavioral Health Services

    AMI Behavioral Health Services

    2.3(3 reviews)
    3.6 mi

    DO NOT GO HERE! They literally took my money said there was an issue and did nothing to try to…read morehelp or fix the issue. "They don't allow refunds".... I now see why ..As a business if you take someone's money, the least you can do is try to figure out what you can do to fix the problem. Or at least tell me what I have to do. This is a place that is supposed to be helping people, if you don't have the decency to be a normal human being with just a little bit of respect don't work for places like this.

    On Tuesday October 19th, 2021, I went to the business AMI Behavioral Health Services around 2:45…read morePM, for a Revocation Packet to be done so I can get my Driver's Licence back. I paid the amount of $175 and it took about an hour to be done. The counselor at the end told me that the Revocation Packet would be sent to the MVD in Phoenix most likely the next day, Wednesday October 20th, 2021, as it was already 4 PM and they'd be closing soon. Yesterday, Thursday November 18th, 2021, I called the MVD to check the status on my Revocation Packet and was told the usual that nothing was showing on their system. The agent recommended that I call the business that I had it done, so I called AMI Behavioral Health Services and was told that the Revocation Packet was sent on Tuesday November 9th, 2021, exactly 3 weeks AFTER the counseling, which it should have been done much earlier than that. I feel cheated and defrauded because of how long this took. It does NOT take weeks to send a Revocation Packet to the MVD, especially when it's all digital and should have been sent within a week if anything. I feel like they've stolen my money and made me waste time into believing that the matter was taken care of when the counselor promised me how fast they'd deliver the Revocation Packet. This is completely unacceptable, and I should be receiving an apology, at best; and at least refunded half of my money when there was absolutely no reason for them to take 3 weeks to send it.

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    AMI Behavioral Health Services
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    Aspire Counseling Solutions - c_and_mh - Updated May 2026

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