1. Entune Behavioral Health

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Tucson, AZ

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Entune Behavioral Health

3.2 (11 reviews)
Open • 8:00 am - 5:00 pm

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2 years ago

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Banner Health - Banner Urgent Care

Banner Health

1.8(5 reviews)
1.6 mi•Sewell

What a disappointment. I called looking for a EMDR therapist. I was told that they had therapists…read morethat use EMDR and I would need to go through their intake process before making an appointment with a therapist. This consisted of having three separate people look at and question my personal information and story, I found this to be very invasive and unnecessary, seeing as none of them would ultimately be my therapist. One of these people is a case manager (which I have no need of), he told me he was going to find a therapist for me. Three and a half weeks later he calls and asks how's it going and is there anything he can do for me. I'm confused as they had yet to find someone for me. I proceed to tell him again that I am looking for an EMDR therapist at which point he tells me they don't have any EMDR therapists. These people are incompetent and apparently just want to bill for useless intake appointments.

Showed up to first therapist appointment with my new therapist, Carmen Mendoza, and she asked a…read morebunch of very direct questions concerning some serious trauma. I explained at length, and then she asked AGAIN (a question that made no sense given the statement I had just uttered), indicating she was not paying attention at all. Didn't write anything down the entire session, never said a single insightful or well-placed prompt, and then at the end she said "oh by the way my last day is Monday so I won't be your therapist and you will have someone else." WHY DID YOU MAKE ME EXPLAIN TRAUMA REPEATEDLY AND IN DETAIL IF YOU KNEW THIS ALREADY? What was the point of any of that? Waste of time. Oh, and she doesn't understand or speak English very well so there was a big communication issue multiple times. Shame. Shame on you Carmen, for your apparent lack of thought for your patients, and shame on you Banner for letting this happen.

Entune Behavioral Health - c_and_mh - Updated October 2026

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