Steel City Internal Medicine is located in building T of the UPMC Passavant-McCandless campus. This…read moreoffice's physicians, physicians assistants, and nurse practitioners provide services for primary care and internal medicine. I have been a patient here twice. First, I had an appointment with the nurse practitioner Ann Patterson. After a short wait in the waiting room, a friendly medical assistant measured my height and weight and took my vital signs. She said that my blood pressure of 114/62 was "low," but actually it is normal. (I am a registered nurse.) After a wait of several minutes, the nurse practitioner entered the room. She spoke very courteously to me. She discussed my and my family's medical history. Then she performed a physical examination. She ordered a routine vaccine, laboratory tests, and an x-ray. Many minutes later, another employee entered the room to administer the vaccine, but he had mistakenly drawn up a slightly different type. Several minutes later, he returned with the correct vaccine. He properly administered it into my deltoid muscle. After this appointment, I visited other departments to receive my laboratory tests and x-rays. UPMC put the test results on their website, and the nurse practitioner wrote notes to explain that my results were normal. One year later, I had an appointment with the physician Jennifer Mall. A medical assistant took my height, weight, blood pressure, oxygen saturation, and heart rate. My appointment was in the early morning, but the physician did not arrive at work until 45 minutes later. The medical assistant said that the physician usually arrives late so she can drop her children off at school. I think that they should not make me wait 45 minutes. The physician asked some questions, did a brief physical assessment, and ordered routine laboratory tests. Later, at home, I logged onto UPMC's website to view the physician's Visit Summary and Notes. I felt surprised to see a temperature recorded for me, because nobody ever took my temperature. I have no medical conditions, so no follow-ups or treatments are needed.

My PCP retired and I needed to find a new provider. Several friends are patients and recommended…read moreDr. Jaeyoung Lee, and I definitely mad the right docto.

I have had previous experiences w the center that were totallly positive. this morning not so much!…read more I was scheduled for an endoscopy by a really great NP Lisa. staff had trouble accessing a vein. no problem as I have lousy veins Except I lost my place in line. had a long wait in a really cold room. no one checked on me till surgery was ready. after I was returned to recovery. the doc popped his head in said how are you and left after throwing what he called "my paperwork " on a chair. no explanation from him or a nurse on the instructions in the paperwork. which included instructions to get another exam. do I get this from my GP? call on my own? why do I need it? really jarring experience

been trying for weeks to reschedule a procedure always get answer machine you leave your number…read morethey never call back, not very professional at all . I will be going somewhere else!

I just spent 7 days on 3 West. I have NOTHING negative to say. They took care of me on all shifts,…read morefrom intake to discharge. Even when I went home fell and had to return. This is MY hospital and it should be yours too.

I was in shady side hospital for over 2 weeks very good experience but now I'm back in here and it…read moreSUCKS!!! No one should have to wait over an hr and still waiting for my pain meds. No one answers the call buttons so why have them? All night my I'v pumps kept going off and you would think someone would come to help but hell NO. Beep beep beep beep beep that's all I get. Hospital sucks

I've seen just about every office in this place. The one downside is though Dr.Sheffler is amazing,…read morethe front desk doesn't answer. But they have gotten better about it in recent months. Then the blood work department is really good. One stick, in and out, explained everything great. Then I saw the plastic surgeon and he was amazing. Spunky. Explained well. Got this awful cyst off my face. I was awake for the surgery which feels like a flex LOL. His front office staff was great too. The plastic surgeon department was my favorite one. If I ever get this weight off, they're first I'm going to for skin removal LOL! The main complaint thought is definitely the front desk in the Park Manor associates side needing to be better about answering calls. I work front desk, I know it's possible and I've seen them improving drastically- it seems they replaced the old staff with people a little more thrilled for their job. My job is a hotel, the phone is constantly ringing, and I have a million other things to do. And I get paid a fart and a smile (basically nothing is the point), so I get their standpoint but I also question it and have gotten flustered with it because I find they get paid more and are always way less busy then my job- so I don't get the wait times. Coming in and seeing three on staff, one person just twiddling their thumbs, but the phone not stop ringing is a bit off putting. Overall though, through my frustration I stay with this office.

WOULDN'T GO BACK IF I WERE ON MY DEATH-BED!! This office…read morespontaneously stopped all contact with me for a month, leaving me high and dry without my medication. When I tried to speak to the Dr about a refill or an OTC alternative, their secretary told me I'd have to drive over 4hr to talk in person if I wanted any help. I tried to schedule an appointment to come in person, but it got pushed back twice; once I hit month 3 without getting anywhere I switched to a different provider.

Dr. Shobana became my PCP over a year ago. She was warm and had a good bedside manner. She was also…read moreknowledgeable about the complex medical conditions with which I brought to her. She since moved to another office and Dr. Shick became my primary-another wonderful Doctor. I was hospitalized and met two more fantastic members of Northern Medical. They listened to my concerns and reports a carefully-making decisions about my care collaboratively. They were easy to be open and honest with and to comply with recommendations.

I had been waiting for months for an appointment with Dr. Alexandra Pottock at Northern Medical…read moreAssociates, UPMC, only to have it canceled at the last minute and replaced with an appointment with Melissa Jerpe, PA. That visit was unsatisfactory. She seemed more focused on checking boxes than actually listening to my problem. My experience was very disappointing. My medications were not renewed as expected, and when I followed up a week later through the UPMC app, I received no response at first. After sending another message, only one of my medications was eventually sent to the pharmacy. Even worse, both of my messages later appeared in the UPMC app as clinical visits, which raises serious billing concerns. If you are trying to avoid unnecessary confusion or possible double billing, I would be cautious. I am now changing my primary care provider.

Dr Federoff has relocated to Garrett Medical Group in Oakland, MD.. I have seen her a number of…read moretime and find her to be a excellent physician. She doesnt rush you in and out, she listens to your concerns and provides excellent care. I am so pleased she has joined this practice. As a retired RN, I have high expectations of my PCP and have changed to her.

This is the worst place to be a patient- first, they have zero respect for your time, they triple…read morebook so that you wait an hour or more. Second, receptionists are some of the rudest people I have ever encountered, do not care at all. I left after sitting 45 mins and was told I should expect to wait. I've changed primary care dr. And have moved across the street to allegheny, health network should have done long ago. So much more helpful, professional and friendly.

I have had continual back problems and visited Urgent Care hoping for a shot. What a great…read moreexperience! The woman in the reception area was helpful and welcoming; she made checking-in go very well. The practitioners were extremely thorough. I was examined and asked extensive questions about the pain. They gave me a course of Prednisone, a shot of Toradol, and advice on what I can do in the long run to help this pain from recurring. A wonderful experience overall!

They are very efficient very little wait time professional Also, at the other end of the hospital,…read moreI get my blood work done so easy and convenient

Great kind caring medical care over many years Docs and…read moreoffice staff excellent and professional Docs great diagnosticians and great follow up care Accommodating hours and appointments

Dr Deakin was very nice and professional .. however I only had the opportunity to see her once…read more Dr Gohel was very aloof and unfriendly .. That was not the main issue- she did not like to be asked/ recommended any thing by patient . It was obvious with each visit - no matter how polite the patient was , she made her opinion or feelings known by her actions. Cold and unaffected affect Very bad experience for the person who was very ill and needed to be cared for