Aspen always finds more issues than you present. All add to the bill, which they confuse by adding pages of figures. I had two "procedures" completely unnecessary. Their goal is to add so much detail, it's impossible to determine proper charges vs. insurance payments. Also of note-never think you will get an appointment based on pain. I called and could see a dentist in 3 months. That's the stimuli for me leaving. Leave now when there is no urgency. read more

The girls here are all so nice. Idk why they only have 2 stars. Everyone was very knowledgeable and actually took the time to explain everything to me. read more

Called to set up a new patient exam and a cleaning. Was happy they had an opening the next day! Then they called back and explained how it was only my exam and they would have to schedule me after the exam for a cleaning. I explained to them that I had to take time off work to come in, so I would be more than happy to wait until a day they had time to do both. They said they couldn't do that. They couldn't schedule me for a cleaning until after I come in for the exam. Does this place not understand that people work and have to take time off to come in? They she started getting rude when I was trying to ask why and how I didn't want to take 2 days off work. Called a competitor just down the road, they had no problem scheduling me for both the next week. Do better, Aspen. read more

Absolutely not! They are a rip off and try to squeeze every penny out of you! They did services that later i found out I didn't really need. They told me I needed a root canal which I later found out I didn't need. read more

Horrible experience. scammers and the little girls who run the front snotty and rude. The Doctor hid in the back wouldn't talk to me. He probably couldn't look me in the eye with the crap work that was done. Aspen is garbage well at the one in St Augustine is. Stay clear there is plenty of reputable dentists in the area. read more

Three sets of dentures in less than six years. Every set cracked right down the middle. Two sets were less than one year old. They replaced the last set free of charge only to have them crack within 8 months. When I expressed my displeasure with the last set, I was informed the dentist would not make any more impression. I was stuck with a less expensive denture than I originally paid. I would not recommend Aspen dental especially if you are getting denture read more

zero stars actually. After waiting an hour and not being told anything, I asked how much longer.... When the dentist came in He told me that I should expect a 90 minute wait. He spent 10 minutes with me. I left with no teeth cleaning, nothing done but x-rays. A treatment plan that was emailed to me. I took it to a different dentist and they said I didn't need any of it. This is the office in Saint Augustine on Highway 16. Complete waste of my time. read more

I went in to that office 1.5 years ago just to ask the dentist a question and not to go throught the whole "first free visit thing", I even paid for it. It didn't matter one iota. They are expected to go throught he whole ordeal dispite what anyone wants. To be fair, the young lady that took the x-rays was very nice and efficient and the dentist was a young lady who seemed very astute and did what I asked and answered my question. I would definately see her again but the dental hygenists was over zelous and an alarmist and wouldn't leave me alone. "The sky is falling, the sky is falling!!!". I won't go back because of her, too bad to because I went there because I had many great experiences at the Aspen Dental in Gainesville, GA and was looking forward to a good experience there. read more

Very disappointed in customer service and concern for patient. My teeth are in bad shape. I went in hoping to have a tooth removed and was told I need all removed and tried to sell me a $25k denture plan. I cannot afford that, even on a payment plan. I left several messages to discuss my options but my calls were never returned. Went in again two weeks later and was charged for another exam ($155) and was told it would be another $290 to remove the tooth. I am guessing because I am needy and don't have insurance they would rather not help me. They were very condescending. The only good news is they refunded my second exam fee. Would not recommend unless you have the patience of Job and the pockets of Midas. Cannot comment on the care quality because I never made it that far, unfortunately. read more

Aspen dental review One star. I'm astounded by how much I disliked this dentist office. Yes, the people working there were nice and present...but. I waited 2/3hours for my first appointment. Sitting around. Waiting. Then was told I needed a Second appointment. So they weren't even going to do my cleaning that day, no, I needed to schedule More appointments. They don't charge you the full amount after your done... so that they can Also send bills in the mail. (I was also made to buy "special" tooth paste and mouth wash so add even more $$$. Just say no. I should have declined Firmly.) At the start of this process I was told my insurance had me covered.... Then sent Another bill at the beginning of the year stating I owe over a hundred dollars?! After I paid that random 20$s that wasn't paid for? I am shocked. Disappointed. And angry. I would never suggest anyone to use this establishment. read more

Great experience with a super staff & a very caring dentist. Sent my information to my home town so I can be seen when I return from vacation. read more

Wasted my time. I needed to see a specialist dentist about a root canal. They mention on their website they have this kind of specialist. I called and told them what I needed. Boy was I surprised when they said they had an opening. They lied. The reality is that currently they do not have this type of specialist on staff. The young lady tells me that they will have someone, later this month Seriously??? What a joke and a bad joke at that. read more

This place is a joke. Millennials who think they invented upselling. Not interested in twenty year old something dentist just out of High School telling what I need for my dental health. Stay away far away unless you want to over pay and have procedures you don't want or need forced on you. Very unhappy non- customer I did call several times and never received a call back from north east manager. Stay Away Stands read more

This company is awful. i received services from them in 2022 and paid thousands of dollars of what i was advised by them was my out of pocket amount quoted up front before having services done and was advised that my insurance would cover the rest. After receiving service, several months later in May of 2023, i received another bill for more out of pocket for another almost $1600.00 dollars. i could not speak to anyone at Aspen dental about the bill because they had been hacked and their billing was screwed up. So i paid that to keep my credit intact. Today, i open the mail and received a letter from a collection agency saying that i owed $454.00 more dollar that was not shown on my account previously and i never received a bill or a telephone call for. I strongly advise that you stay away from this company or you will be sorry! read more

I had a crown and filling done of Nov. 2022. I was given a dentist out of my insurance network. After getting a bill for over $2000. I finally paid it off after bickering with aspen and the insurance company. Got no where so finally paid off the bill to save my credit. A couple of days ago I got another bill for $600.40 dollars. After calling to ask why, I was told they would check into it and call me back, well they never did. Am I to never stop paying these people for something that was their fault to begin with? By the way, I never did go back to them after Nov. 2022, so where is that extra billing coming from? I was told by the insurance company that I wasn't responsible for those bills after paying my co pay. I paid it anyway to save my credit. read more

Been going to this dentist for over the last five years and now they no longer accept Dental First Financing. Each time I went there it was an unpleasant discussion regarding my financing. I have no problem with the service but the office management gives me the discrepancy discussion EVERY time I go for treatment or service. Sad read more

I just called this office to make an appointment for a cleaning. The receptionist took my phone number & birthdate and immediately said "oh I need to place you on hold" She picked up around 5 min or so & stated she was waiting for an answer then put me on hold again. After 9 1/2 minutes I finally hung up. read more

Still in the middle of having multiple issues cared for - among them new partial dentures. Patient discomfort is not a priority issue for them, they have offered solutions that will only result in an extended period of discomfort and the best solution is to show up at the office as a "walk-in" and maybe after several hours wait you'll be seen (or not). They are very good at insisting that everything is paid upfront, but prompt anything seems to be only expected from their patients and not by their staff. Would not recommend to anyone. Also, do NOT become frustrated with their unresponsiveness - because when you express dissatisfaction with their responses, they shut you down and let you know your dissatisfaction is not their concern. - Very unsatisfactory experience in all regards. read more

First let me say that everyone I saw today was pleasant and professional. This was my first visit to Aspen Dental and what was obvious from the moment I walked in was that they were extremely overwhelmed. No one was at the reception desk. I waited for over 10 minutes before being handed an iPad to sign in. That, though, was not my issue. My exam was thorough and after it was completed I was told that before any future work would be performed I had to pay a extremely high copay. I am not having any problems with my teeth no pain or discomfort. While I don't disagree that I will need some significant dental work done in the future, I was told that I could not spread the work out over an mutually agreed period of time. I was also told that they would not even do a routine cleaning unless I agreed to pay the copay and have their recommended procedures done in conjunction with the cleaning. I have never been told that I had to pay for and have a procedure done without given the option to schedule a mutually agreed timeframe. I could understand the immediacy if I walked in in pain or complaining of pain or discomfort. I was not or have not been experiencing any medical or dental problems. All this lead me to think that Aspen was money driven not patient focused. Heather, what your office did was very wrong. Your office was attempting to make me pay for dental work, some of which was totally unnecessary at this time, without giving me the opportunity to discuss their schedule or plan. I was told by your office that they would not schedule a cleaning unless I agreed, in total, to the dental work they presented as well as the cost associated with that work. I believe that is medically unethical and I plan to submit a complaint to the Florida Dental Association. read more

In short they broke my front tooth and now refuse to pay to repair it, they want me to pay for a repair after they broke my tooth off completely, I would definitely not recommend Aspen Dental to anyone read more

HIDEOUSLY CORRUPT AND ABUSIVE. Fraud and breach of contract. Off to Small Claims Court! Operator "Kevon" [can't even spell Kevin] overbooks and understaffs. Can't get/ keep dentists. I walked out twice after waiting 45 minutes each time -- after organizing my precious life time to be there -- I burned/ wasted four days getting treatment, ended up with nothing but a $750 bill! S T A Y A W A Y! Kevon -- See you in court. And your staff, too. See how you like wasting your life time. And ending up with a bill 10x greater -- $7500 -- not counting the cost of having to close your dysfunctional factory. Other dentists at other dental practices? The Florida licensing boards? All will receive the text of this yelp plus the text of my Complaint to Small Claims. People! Resist corruption and abuse! WAIT! Check the other reviews! DUH! Had I, no heartbreak. read more

I swear I was sold on so many products and the checkup was so quick it was almost impossible to believe that they concluded with needing so many of these products I have to pay extra for. They make you wait in two different waiting rooms and they take about 3 different types of Xrays of which I have never in my life taken so may x-rays in one doctors visit.. l...I did a dental visit with a different dentist 6 months prior and had absolutely no issues...., this place is a scam by up selling "deep cleaning" and other services, and lying to patients saying they need a crown or something. Report this insurance scam!!! read more

Went to Aspen Dental for a filling. Waited approximately 40 minutes to be seen during a scheduled appointment. XRay tech used me as a funny pig for a new XRay machine. Sat in the dentist chair and was approached by a hygienist who was acting like a car salesman telling me how bad I needed a "deep cleaning!" Enter Dr. Rennie and he started to tell me everything that was wrong except that he never talked about the cracked filling I came in there for. I decided not to go with the treatment recommend, but they charged my insurance for services that were not performed. These butchers are known for over diagnosing patients, particularly senior citizens. CUSTOMER BEWARE!! I finally found a dentist I can trust in my community and got my filling fixed, my gums were fine and avoided the torcher Aspen Dental would have put me through! read more

Came in for an exam and x-rays, which was free by the way, and Emily was super sweet and helpful! She was efficient and made the experience very enjoyable. Thank you Emily! read more

I was kinda leery of big chain dental offices but I checked out the dentists here and services offered and I was impressed. I like the fact that I can schedule my first appt online. The office is very clean including restrooms and a spacious waiting room. The first person gave me all my X-rays then I go into another exam room to with other dental hygienist with very high tech screens and gadgets. She checked my teeth and asked a few questions all while I was able to look at a screen I from of me and see my X-rays and the particular tooth being discussed. The dentist came in and introduced himself and was a very funny guy. He exams me and made me feel very comfortable in fact everyone did. I truly enjoyed my dental visit. Too bad I must return for some dental work. I hope all goes well as my first visit. read more

Aspen Dental - Saint Augustine, FL - 1st dental consultation appt here. - General Dentistry Near Me - Saint Augustine, Florida

The staff are unprofessional. They are unknowledgeable of their practices, daily schedule, and how to behave in a dental environment. Felt more like a fast food environment NOT a dentist office. Went once and will never return. read more

And over a month ago, I called the CallCenter for Aspen dental and was given a appointment a month out being told that it was the soonest appointment available. The day before the appointment I receive a text message saying "you need to call the office immediately regarding your next appointment" so I called the office and the receptionist says to me "we don't see you on the schedule, the CallCenter must've made a mistake when scheduling you." I informed her that I've been waiting over a month for this appointment, and asked how they knew to text about the appointment if it was never scheduled. She dismissed the question and said "I'm sorry about the mix up, we can get you in at 2 o'clock instead of 9 am" so I there today and the receptionist says I don't see you on the schedule for today. I told her about calling the day before, the text message I received and how it seemed very nonsensical and strange that I would get a text message that lists my appointment date and time saying to call in. So how and why did you know to text me then in regards to it? It doesn't make sense. She told me I wouldn't be being seen. I was furious. I waited for no reason all month for a quote from this place with dental pain. She asked if I would give my phone number to be called in the morning to reschedule because their computer system was down. I 100% did not leave my number after that experience. I wasted my valuable time to get to this appointment and I waited with serious dental issues thinking this place was going to be worth it. I planned on paying in full for the extensive dental work I need so really it's their loss not mine. The other quotes I have gotten are around 20-30grand so jokes on you aspen dental! read more

I had a tooth ache and decided to go to this facility. They took an exam and suggested deep cleaning. After paying them a ton of money the tooth ache has got much, much worse. I have not been able to drink hot coffee or cold smoothies for over a month now. And now they do not have any time for me. Earliest they can get me in is months from now. Instead of addressing the issue they excel in maximizing the money they can make from every walk-in with out addressing the issue. I am going to share my experience on every forum in the country so most people would know what they are getting into. KEEP AWAY! CON ARTISTS! read more

Very nice people, the doctor did am amazing job with a tooth extraction. My negative review is because of the way they treated my friend. She's a 65 year old veteran on a fixed income. They wanted to pull a bunch of teeth, within a 2 week period, even though they work just fine, and she could not afford the work or the partials. She made the mistake of asking if they had a payment plan. They signed her up for financing, at 25% interest, and had her scheduled for 2 appointments, within 2 weeks, to pull the teeth, leaving her with a $3,000 bill, at 25% interest, that she could not afford. I went to her home the next morning and she was in tears. I drove her back to Aspen Dental and we told them to cancel everything. It was cancelled less then 24 hours later, and she still received an interest bill for $5 and change. Aspen Dental told her, very nicely, not our problem. Neither of us will be going back. read more

I made an appointment for a free consultation to have an abutment and crown put on an existing implant. They would not give me a price until they saw the implant. When I arrived, I was told by the x-ray tech that I had to have a full mouth x-ray and comprehensive dental exam first for $129.00 before they would look at the implant. I refused and the tech went to discuss with the dentists who sent the x-ray tech in again to tell me they could just do 5 x-rays, 1 being the implant itself, 2 bitewings, and 2 more. Again I refused the unnecessary x-rays and said I came for a consult on only my implant and a focused exam concerning that implant so I could get a price. Again, the sweet x-ray tech relayed the information and the dentist refused to only look at my implant. What a waste of time! I wonder if they do this bait and switch con with everyone? Beware! read more

This place is honestly horrible. I am a young adult with horrible tooth enamel and have needed a root canal. I called and explained the situation and they scheduled me. I got there they did a x-ray which was fine. After telling them I was in pain and really needed the procedure done they made me wait in the chair for over 45 minutes. After they have said well we can schedule the appointment to get it the root canal done but only after they get there money. I told them the amount was way to steep and that my insurance was supposed to cover it ( which they told me when I called). This ended up not being the case and they wanted me to wait months. I went back a few weeks later because I was in pain. They ask if I would go to another location so they can see me faster. THIS IS BULLSHIT but I drive 45 MINUTES to another location and they make me wait a hour and tell me they will not be doing anything because it's not my normal location and then asked for $100 dollars I told them no they did not do anything except make me sit in a chair and havereceptionist talk to me like I was stupid. I was beyond mad because I had to drive home in pain and waste gas for nothing. DO NOT GO HERE!!! read more

Bait and switch operation, still waiting to hear from office manager about my partial refund ...she was supposed to call me last Tuesday but still waiting read more

Worst dental experience I've ever had. Went here because it was on my insurance last March. After doing a round of xrays, they told me I had 3 cavities, gingivitis, and some other issue and it was going run me $1000+. Ive NEVER had a cavity or teeth issue in my life. I left the office in tears. I decided to get a second and third opinion. Turns out, I had ZERO cavities and no gingivitis. They are definitely trying to scam people and it is fraud! I WOULD AVOID THIS PLACE AT ALL COSTS!! read more

Get ready to pay more than quoted for. When asked to pay for my procedure and for my daughter's procedures in advanced (which after several times of going back to have them fix it and then going to a different doctor to get it right), I was assured that the whole procedure (mine prepaid at over $700.00) was paid for in full and I wouldn't have to pay a penny more... guess what. I got bills in the mail. read more

This place is a big scam operation. They told my wife to sign up for a pre-qualifications but ending up charging her for $8k after getting an exam and a quote without asking her if she was ok with that. After my wife talked to the receptionist she told my wife to call to the pre-qualifications place and have them reversed the charges, but when she did the place told her that is Aspen Dental job to reverse it not them. My wife called Aspen Dental asking them to reverse the charges that they have made and told them what the other place have told her that Aspen Dental is responsible for reversing the charges not them. Aspen Dental agree to reverse all charges for my wife. After a few days my wife called the pre-qualification place to see if the charges have been reversed, but they said that Aspen Dental haven't reverse it yet. We then go back to Aspen Dental to see what going on and they told us they need to send the request to their RM for approval. Well why didn't you ask my wife for approval for the $8k charges when you charged her in the first place???? Anyway they got really NASTY about it after I confronted them of their SCAM. This is not a place that I would trust to have my any kind of dentistry work done!! Please do shop around, because I would not recommend Aspen Dental after what we've been through. read more

I love aspen dental ( St. Augustine FL) Everyone makes you feel right at home. Had a deep cleaning this morning with Noura Benahou she's great, she talk to me the whole time told me what to expect Noura would stop long enough to ask how I was doing she made sure I was comfortable. Love this place see y'all Friday. Pennie is One happy customer read more

Great team! Little wait time. Awesome cleaning! Easy peezy. Love this place! I've always hated the dentist. Aspen Dental changed my mind for sure. Love Cherokee! She's the sweetest! Thank you guys! read more

Clean office, reasonable treatment prices, and a good looking staff.. What more could you ask for?

The staff is nice and easy to work with but......my husband and son had work done here. Our insurance, it turns out, is crap! The dentist and person who administers the injections were clearly trained by 16th century back alley dentists. They were BRUTAL! It's been about 10 days and my husband's jaw still hurts from them pushing on it. He was in the chair for more than 2 hours being fitted for a crown. His shots started to wear off while he was in the chair and he refused another shot and decided to deal with the pain because the shots were so painful. Within the first couple of days after, he noticed all of the spots on his tongue that they had nicked with their utensils while they were working on him. He is still dealing with cuts on his gums and tongue. We know that he has to go back because the crown isn't in yet and he still has a temporary, but there is no way I'm sending my other kid or going myself. I gave 2 stars because their staff is actually very nice. UPDATE: We just got done with my husband's follow up appointment to have his permanent crown placed. The appointment took a little longer than they said it would, but that wasn't the problem. As I was in the lobby waiting, I shared with the person at the desk information on how much pain my husband has been in for the past 2 weeks. Apparently, as I was having this conversation, my husband was in the chair being further tortured. When they took the temporary off, the hygienist shot cold water on the exposed portion of the tooth and he nearly jumped out of his seat. It has been nothing but painful experiences with this place. Going to skip dental care for myself as to avoid the torture of medieval dentistry until my insurance will allow me to change dentists. I originally gave 2 stars, but I took one away today. Also saw something on the news to do with an Aspen Dental scam regarding unneccesary procedures and products that have been pushed on patients. Troubling. The more you look, the more you find. read more

Worst experience ever! Went in because they are on my plan MaryAnn the hygienist barely spent 5 minutes checking my teeth told me I needed a deep clean (which I've never needed before in 41 years) decided to do it, made the appt but changed my mind because of the cost and wanted to just get a regular cleaning for the time being and was told no that I had gingivitis all the sudden and that they can't legally do a regular cleaning since that's what the doctor put in my chart (which was never told to me while I was there). Well my coworker worked at a dental office for years ran it by her and she said all I had to do was sign a waiver. Then upon trying to ask to get my x-rays released to go elsewhere she started arguing with me and would not let me finish a sentence!! So unprofessional I would rather pay out of pocket then ever step foot into this joke of an establishment!! Only positive is the x-ray tech was very sweet! read more