Sharing a story we have with: Stafford Family Dental Care, 35 Walpole Street, Suite 201 Stafford,…read moreVA For over 20 years, our family has had dental insurance (Delta Dental) with no issues. We get regular checkups, cleanings, and x-rays as needed. We have 2 kids now (9 and 7) and moved to Stafford in 2019. We've tried a few dentists and haven't found one we've especially liked for many reasons (COVID restrictions, tried to oversell products, etc..). Was hopeful we found our dentist at Stafford Family Dental Care (SFDC) but we were wrong. Lots of dentist appointments for our family and we know, all too well, to ask the question: "Is this covered by insurance?" We have hopped around at least 3 times since coming to Stafford and each dentist has requested the records from the previous and been able to answer the question honestly. We decline stuff they try and sell (services, fluoride, products) that are not necessary, if not covered by insurance. SFDC doesn't ask, they tell you what services they're going to perform (fishy). This situation, they told us they were going to perform panoramic x-rays and fluoride for both our kids. We asked if insurance would cover and of course they said "yes it would." May 30, 2023, we received our second notice to pay the bill for the x-ray and we called to find out what it's about. They explained we owe $106 because the panoramic x-rays for my son were denied because of frequency limitation. Lots of things wrong here but I tried to reason with them explaining, while we were in the office, we asked if insurance would cover it and they said, "yes it would". Other dentist offices check with insurance prior to completing a treatment/service and provide you with a cost/treatment plan. I know we could have verified previous services and checked claims/receipts/etc. but it comes down to customer service. We asked, they lied. I then asked if they would forgive this bill as there was some sort of miscommunication, but the answer was no. Quote: "They performed a service, and we are responsible to pay the bill, or it will be turned over to a collection agency." We gave them another chance and explained this has never happened, should have/could have, occurred by both sides, and explained they would lose us as patients, and I would post this write up on social media. They didn't care so here we are. I expect to get lots of calls from a collections agent and I'll probably have a credit hit I'll have to argue. I doubt much will come of this, but it is a clear example of a dentist trying to gouge people for extra services and products. One of the most unethical things I've ever experience, lying to their patients to get extra $ out of them. Looking back on prior services, they hit us for almost $200 because a previous dentist installed sealants incorrectly so they had to redo them. They were done the previous year! I'm seriously doubting there was anything wrong with them, but they got the $ out of us. Ending note - please avoid Stafford Family Dental Care and spread the word. I would very much like them to go out of business and take their unethical practice with them.

Had to take them to court and get a judgement against them....they lie....the end,,,,side…read morenote....in response to her response....still lies....not dismissed and it is public record...Stafford general district court.....trial date 1/7/13.....K & M Dental LLC....you will find judgement for plaintiff

The dental services here decent so far, and everyone is friendly. The problem lies with their…read moreadministrative practices. My first visit was a waste of time because they never bothered to check to see if they accepted my insurance before I arrived in the office. I took time off from work only to be told that they can't see me even after they told me they accepted it when I made the appointment. This was in the December 2020 time frame, and I was switching insurance carriers the following month, so I came back in January, and everything went okay. Fast forward to October 2021, I need a crown. I go to my appointment after they call me to tell me my crown is ready. I get there and they tell me that they made a mistake and my crown is at the Fredericksburg office....they have to go get it. I had to take additional time off in the afternoon to come back the same day to get the crown put on. Once again, I took time off from work. This situation could have been avoided if they would just prepare for their appointments at least the day prior. Nobody likes their time wasted. 3 Stars

The Stafford location is always clean and the front desk staff are consummate professionals. I…read morewent in to get a chipped tooth repaired and I could not have been more satisfied with the outcome. Dr. Colina and his assistant Nikki were awesome. Dr. Colina took his time thoroughly explaining every step of the process to the point I was comfortable about the options that I had and moved forward with the repair. His work is top notch and he is quite the professional and values patient satisfaction. He will be the go to dentist for my family going forward.

I had a root canal and crown done. It was almost painless. Yesterday I had a molar pulled. It took…read more2 hours. I have sturdy teeth. It too was almost painless. Dr. Rai and his fabulous staff did the work. The good doctor even called me to check up on me. This practice goes above and beyond. I can't recommend them any higher. The smiles from staff made my day and the good doctor is at the top of my list.

The billing practices at this office are terrible. You are not always provided with an estimate of…read morecost and are expected to pay the entire bill before leaving the office. I was given an appointment for a root canal therapy and after the initial appointment was informed that my insurance benefits ran out and I would be expected to pay the bill $1700.00 in full before leaving their office. There Is an additional 3% charged if you pay with credit card, and personal checks are not accepted. Beware!

Wonderful office staff, pleasant from the minute I walked in. Seemed honest and actually disputed…read morewhat my former dentist told me as far as treatment plan. I am a new patient but I was definitely pleased by first impression!

Update on Dr. Sun Kim's work just 2.5 years later:…read more Here is what I had to write to my new prospective dentist 4/04/2024: Incomplete root canal #19 left side - currently has recurring small abscess on side of gum. Upper left molar above #19 was deemed as a "failed root canal". This tooth was also the result of dentist that did #19. Recurring tiny abscess on side of gum there. Crown on lower right molar Came Loose just last week - Also the work of the dentist that created the problem with #19 and the failed root canal above it. Three cavities next to #19 (one on either side) and (one in the tooth next to it toward the front) from improper drilling from the same dentist at Unique Dental in Stafford, VA. Also, interested in teeth whitening...

I was looking for a dental office in the area that was open weekends to accommodate my work…read moreschedule. Happy I found Unique Dental Care. The office is open on Saturday, clean and friendly staff. Everyone who we spoke to or took care of us on Saturday (8/12) was nice, gentle with our cleaning and informative to ensure we understood. I will definitely be recommending friends and family.

My wife needed a oral surgeon to pull her tooth out so she came here today because she has been…read morehere before. When she called yesterday to see about an appointment they didn't have one available but called her back and said they had one for today. I brought my wife in today to get the extraction. The staff is helpful and seems to care. The extraction took around 45 minutes and then they called me back for post op information. My wife said the dentist and his staff was really good.

This establishment does not value patients time and the front receptionist is very rude. On my…read morefirst visit I had to wait 1.5 hours after my scheduled appointment to been by the oral surgeon just for him to look in my mouth for 30 seconds and schedule another appointment . The second appointment I called ahead saying I had a cold but was still asked to come in by the receptionist only to be sent home. When I expressed my frustration her response was now we won't be able to fill this 11:00 appointment . Will take my business elsewhere. Suggest you do the same if you value your time

I visited this dentist today and was very happy with the entire experience. They were gentle and…read moredetailed. I expected the worst news because a year ago the dentist I went to said I need a couple of crowns and a root canal. It turned out that I needed a filling and that was it. Dr. Mills was recommended to me and I would gladly recommend her to anyone.

This person had her license revoked and is therefore no longer in business. I showed up for my…read moreappointment and found an entirely different practice in the location. They had my appointment and did my cleaning but I was never notified that she was gone.

Office is super clean, owner is always walking around making sure everyone is comfortable and…read morethings are running smoothly. When moving to stafford I was nervous to find a good orthodontist but I have to say this is the best on the east coast! All of the workers have been so kind and welcoming making sure my 4 daughters have a good experience. If your child is nervous about getting braces this is the place to come, I'd drive hours just to come here!

I am so thankful for experience w Kumra Ortho…read more My son has a small mouth, thus an expander and teeth pulled. I could not imagine waiting till now to begin the process. Early intervention and patience thanks to Dr Bob! My daughter while treating my son also needed braces! Smiles for the family!