Find another practice, my family has been going here for over 4 years with a plethora of negative…read moreexperiences, and from the looks of the reviews we're not the only ones. We've been stuck there to finish the Invisalign treatments we were nagged to undergo, until we finally did. Go to an orthodontist! My husband and I started Invisalign with Dr. Ramai after he told us we needed to correct our bites. At the age of 34 he told me I would "need new teeth by 40," if I didn't. We started in 2023, they don't tell you that they will basically be cementing attachments on most all of your teeth for the aligners to effectively move them, that they will need to shave your teeth to correct crowding (so of course you can move teeth if you're just shaving them down), and that a hygienist will be the one removing your attachments by grinding them off and if you're lucky, like me, they will also remove parts of your teeth with them. After my first set of trays I asked to finish my refinement trays, the hygienist told me that they must've gotten thrown away and proceeded to remove my attachments anyway, despite me wanting to finish the trays that "were thrown away," and not offering to order new ones. Then Dr. Ramai comes in and files my teeth down more, without my consent, and then scans my teeth for another set of aligners. It took me several sets of aligners to close the new spacing Dr. Ramai created by filing down my teeth, and during one of the following appointments I was asked if I wanted to use my refinement trays. I told the hygienist I didn't have any and she proceeded to bring out the trays from my FIRST SET that were "thrown away." I would have been done with treatment by now if I had been given my refinement trays and Dr. Ramai hadn't filed my teeth down creating extensive spacing. Fast forward to 2025 when Dr. Ramai left and my case was transferred to Dr. Modad, it took two months to transfer the case and during our initial consultation before it was transferred, she (nor Dr. Ramai) made no mention to there being a limit to the number of trays or an expiration to our treatment outside of the dentist determining your teeth require no further movement. So during my last appointment in November of 2025 my teeth were scanned for additional trays because there is still too much spacing. After scanning the hygienist proceeded to bring back the office manager and tell me that if I wanted to continue my treatment I would need to pay an additional $800 because I had exceeded my scans and told my treatment would expire this August as well as commenting on the original price I paid. My paperwork has no mention of an expiration date or a limit to the number of trays and no one had told me anything prior to this appointment. My treatment is still on hold until they get their payment, despite my case being mishandled on multiple occasions. I do not feel it's fair to be charged more money for a treatment that was paid in full or be stuck with teeth mid treatment despite the dentist telling me my teeth require more movement. When I asked why my teeth aren't where they're supposed to be, the hygienist said, "Dr. Ramai focused on looks" (instead of the bite I was told being the reason I needed treatment in the first place). So it appears to be well known in the office Dr. Ramai routinely mishandled cases. On top of this issue, it takes about 4 weeks to get in to an orthodontic appointment, which routinely they'll say they have no record of. If you try and ask Dr. Modad about your Invisalign results, she will just default to the AI driven Invisalign software and unpredictability of your teeth. As far as routine dental appointments, they'll start the appointment off by booking your new appointment 6 months out, which again, is routinely cancelled. When denying x-rays for whatever reason they will lecture you about it, or ask you more questions about your pregnancy than your ob/gyn at a prenatal visit. They even went so far as to ask my son if he's excited to be a big brother, before I had even told him myself. Don't make the same mistake we did.