Finding a new dentist or doctor is no easy task. To avoid this, I used to travel several hours to go to a dentist I respect and am comfortable with. Eventually, traveling to take care of dental checkups was not sustainable and it made more sense to finally find one nearby as I realized my husband and I would be staying in Culpeper for a while (commitment is scary isn't it lol). I looked at a few places and finally decided to try out Culpeper Dental Group (I'll refer to them as CDG for short). CDG seemed welcoming, took my insurance and a big plus for me was they offered clear aligners!!! Anyways, all was well until emergency service was needed. On Tuesday, December 4th I had an accident in which resulted in my front tooth being knocked out of place. My biggest worry was that I was going to lose my tooth. My husband left a message in hopes that there was an emergency line or at least a heads up to be seen first thing the next day, neither happened. Next day, my husband called the office again during business hours where, again no answer. Hoping they were just busy that Wednesday morning, we decided to drive to the office only to find the office closed with no note, no reason, just closed. We couldn't wait any longer and went elsewhere to be assessed and treated. I understand not every business has the capacity for on call emergencies but:
1.) No emergency number or referral?
2.) You are closed in the middle of the week?
3.) Even when the office finally decides to work, they never called us back to follow up from the 2 days of messages we left. We had to call again to finally talk to someone. At that point we just cancelled further appointments.
What is crazy is the office manager claims there were no messages for the days my husband called for help. What can you do at that point it's your words against nonchalant management. Why even have a business voicemail if you don't manage it properly. What's worse is I can't even take my business elsewhere because I'm stuck getting my clear aligners done with CDG. Some words of advice, if emergency care is something you need, don't go to Culpeper Dental Group. I also suggest using well known Invisalign clear aligners if you ever go that route because at least it might be easier to transfer services to another provider if you need to move. I got suckered into Clear Correct, which is not as well known in this area. read more