These guys are absolute experts. I went in with what I thought was a problem with my shoes. After…read moretrying on two different pair, George suggested a fix that worked beautifully. I've been here before and the service has been stellar each time.

I am giving them 1 star because I can't give zero. I walked…read morein at 10, when they opened, behind 2 other people. I was told, rather rudely, that I needed to check in. On a wait list computer. I was a first time customer so I didn't mind checking in. (When I said, "thanks, I didn't know there was a check in", I was told, "well now ya know" by the sales associate who was clearly finishing his breakfast while talking). Another customer came in but she didn't check in on a wait list. When the 2 customers before me were finishing up, the sales associates ignored me and my wait list check in and helped the woman who came in after me. I waited 35 minutes to talk to a sales person and I checked in as told, only to be overlooked and ignored. In this day when $120 is a LOT of hard earned money for shoes, I'll go anywhere BUT here.

I always thought "free returns" meant FREE RETURNS. But with Merrell, apparently "free" is…read moresubjective. I recently bought two pair of Merrell Hydros in two different sizes, planning on returning one after comparing the fits, only because they stated "free returns." When I completed the return process, the statement reflected a $5 FEDEX "drop-off fee". What? I contacted Merrell and a snippy customer service woman stated that it was FEDEX's charge, not theirs. What? After I asked her to explain how that is "free", she huffed and agreed to credit me $5... "one time only." Wow, won't be shopping at Merrell ever agin.

I love Merrill shoes. They are by far one of my favorite shoe brands. They have proved to be…read moreextremely durable, well made, and offer an appropriate amount of support for my feet. This outlet carries men's, women's and children's shoes. An extremely limited selection of clothing and accessories are also available. Accessories include outdoor items such as hats, socks, hiking bags, and bandannas. Discounts are not nearly as good as they were when the location originally opened. Prices on my last few visits have been on par with a good sale at a non outlet store. For that, I am taking away a star. They have the selection, but no longer have the edge on pricing. For me, this makes them more of a check them out while I am at the outlet mall rather than a destination store.

I'm not sure if they still work here but I had a horrendous experience a while ago. While searching…read morefor shoes I heard a gentlemen Val dress down an employee that was very helpful. I find that to be rude and unprofessional. Additionally, the cashier Jason was very standoffish when I was returning a pair of shoes. Do not recommend this store

jason was incredible. super helpful and knowledgeable. was planning on only buying 1 pair of shoes…read morebut with the deals he informed us of, ended up getting 2 for almost the price of 1. 100% recommend.

I came in needing a new pair of running shoes. I asked Devon and Canela for assistance and was met…read morewith very useful information about my step and gait followed by assistance finding my size and a wide fit. These two made me feel like I was a valued customer and that they cared about my satisfaction.

The jewelry turned my neck green didn't go away for 2 weeks! i do not recommend buying jewelry here.read more

**** Review 49 ****…read more I used to shop at this franchise a while back and like it. I needed a pair of black dress shoes, and I found a pair. They're system said they had a pair in stock but couldn't find them, so the girl offered to check other stores to see if they had them. Unfortunately, the closest ones were on the other side of town. Prices are reasonable, the staff is nice, but I don't think there's that many people that work there. Might try again at a later date, but very disappointed with the lack of inventory for men.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

The front end old lady with no hair is super rude. I went in there to pick up a mobile order which…read moreive never done. I go up there and tell her that I have a pick up and once she scans my phone she gets all angry and says "That was for self pickup." because she had to walk a meter over to the self pickup box. I dread coming here why do you think someone would pickup? Probably so I dont have to deal with the rude customer service all the time.

I noticed the store nor the CEO responded to me and I sent him a direct email. Need better…read moresecurity for your website someone used my visa card to make a fraudulent purchase. Do better. I see the other complaints and no apology to the other people as well. Terrible company please shut down.

I would rate this store below a 1 star. The service here is absolutely terrible I went in here with…read moremy mom looking for dress shoes we ask do you have dress shoes they say no we walk around and there is a whole section of dress shoes we use military discount on it they didn't put it on even though they said they did I recommend going to the kohls next door to get shoes there name brand and way cheaper than famous footwear

Nike blazers are great for working out or just to wear for fun. They have a comfortable tight look…read moreto them with great ankle support. i've had mine for about a year now and they've become my daily shoe because i love how comfy yet stylish they are. The blazers came out in 1973 and made a huge hit just this year. The white with the soft black nike swoosh makes the shoe pop and will match with anything you wear! The only complaint i have is when they're tightly laced they can be trick to put back in but it's easily fixable!