Shoes - Great! Store - Good deals, sometimes but not a fan of the staff or receipt policy. I have to begin by saying, I love Clarks shoes. Their great. Unfortunately they've discontinued the particular model I've been wearing for a number of years, but I'll find something similar. I've purchased shoes from this Outlet Mall location several times. Every few years, I go in, find my shoe and I'm done. I'm a targeted typical guy shopper. As much as I love shoes, I know exactly what I want with Clarks because I've been wearing the same model for years and just buy them over and over. Sometimes, I do take advantage of the "Buy One Get One 50% Off" deals. Recently I went to get my "usual". I couldn't find them. I looked online and that is when I discovered that my "go-to" Escalade model has been discontinued. Fair enough. So, I found an alternative. I took my would-be shoes up to the counter to purchase where there were two ladies working. As the section I was in is close to the counters, I can say I'm using the term "working" loosely. They had simply been chatting at the counter during my visit. Not a dig at them as I'm sure there was nothing really to do and none of the dozen or so shoppers in the store needed help. It's been common for years at some stores to ask you for your phone number, email address, date of birth, blood type, etc., to enroll you for their benefits program. I'm simply not that guy, so I declined to give my email address. The woman at the counter then informed me that she could not provide a receipt to me without my email because they've gone "paperless". *Pause for a moment of clarity* - I have nothing against "going green" and/or reducing waste. I commend it most of the time, actually. But a receipt? Now, I've gone to places of business where I purchase one or two items and receive a receipt between 12 and 18 inches, containing enough text that's nearly worthy of a hardcover publication. Transaction details, maybe return policy, done. Nobody needs more text on a receipt than in some of the books in the bible. God bless. Aaaand, we're back....... So I ask the woman, "so if I don't give you my email address, you can't give me a receipt and if I have any issues, I can't return or exchange the shoes?" "Yes", she replied. I then surprisingly, yet politely, said, "oh, okay. I didn't know that. Thank you anyway." and headed for the door. As I was walking out, I heard the two hard-working busy-bees laughing about the exchange. Now, I'm not Grandpa Grumps or anything, rambling with tales of "back in my day...." for everyone to not want to hear. But, like many, I have suspected that in the early days of agreeing to the "can I have your email address for our rewards program", some companies have sold that information which then resulted into the hundreds of junk emails that I currently receive, to this day. The only other explanation is that I am an incredibly popular guy. (I'm not.) This was my first time hearing of this policy change. I guess some stores do it. They say it's to reduce and go paperless and sometimes, I guess I can respect that. Well, the amount of paper you shove into shoes and shoeboxes says otherwise. Use recycled paper for your receipts. But I could have done without the "can you believe that" / "OMG" laughter from the snarky little bit*hes behind the counter. Would I go back? Fcuk no. Look, I get it. You say you're reducing waste. You're not. You want my email address for that? It's bulsh*t and a blatant lie. You, like other businesses, have an insatiable need for personal information for your own marketing needs (understandable) and to sell (greed). It should be my choice to release that information to you. So, for that reason, I'm out. read more

Came here on Sunday 1/18/26 and there was a middle aged lady with blonde, wavy hair and glasses that was assisting my mom with shoes. My mom isn't the easiest person and as particular as she is, she's also indecisive but the worker helped her with such patience and grace. The employee was kind, helpful and thorough. I would recommend coming to this store just for the excellent customer service she demonstrated. read more

The lady helping me there looked like a young Vanessa Campbell (from Martin). I asked if a pair of shoes were on sale, but she pointed out that the markings on the box said no. She took my coupon, and looked up ,y rewards to get me $50 off. That brought the price from $159 to $109. That was close to the $79 sale price. I buy all my shoes here. read more

Very nice place. Has a lot of styles of shoes and boots. If your looking for a nice dress but casual shoe or boot this is a good plan e to go to. read more

Clarks Shoes - Shoes n boots and more - Shoe Stores Near Me - Monroe, Ohio

Wow. I'm still a little stunned from our experience here and a bit lost for words. My mom received a pair of Clark's shoes as a Christmas gift. While she was browsing I went to ask if the store was able to process an exchange of an online purchase. Tevin, the associate working, said "it depends, I'd have to see the receipt to know." So, I handed him the receipt to check and he proceeded with processing the full refund and putting the money back on the original purchaser's card! Even though I specifically said we wanted to do an exchange and that I was just asking if it was even POSSIBLE. We looked at him a bit blankly when he told us that he had already processed the refund. I told him again that it was a gift and that we were just trying to exchange it. He said that that was too bad and that we were just out of luck. He tried to tell us that absolutely no online purchases could ever be exchanged even if we tried to do it online. That's funny, because that is the exact opposite of what the Clark's website says (it gives you the option to return OR exchange). Considering this is one of the biggest weeks for returns and exchanges for all retailers, it is just completely unbelievable that this was our experience. 0/10 read more

I have wonky feet and stopped here with my boyfriend on the off chance of finding something fantastic. I don't think a lot of people Yelp stores in outlets. Maybe it's because there's really not much to describe. It's a box store with racks in it. But they count as places, too. And this location was pretty great. They have a scattered selection of shoes. It is an outlet. Not that that's bad. There are a few regular shoes for sale, too. The customer service here was definitely worth Yelping, though. I don't know if I was there when a great girl was working or if everyone there is awesome, but she was really helpful. She tried to find shoes to help me and laughed when I made silly jokes about liking ugly shoes. I ended up with a great pair of shoes and a pretty fun shoe shopping experience. Somewhere during my shoe shopping my boyfriend got a call. The Clarks girl even helped me find him. That's really excellent customer service. read more

Clarks Shoes - Shoe Stores Near Me - Monroe, Ohio