I had Chris hook up a water heater recently and he did an excellent job - the cost of project came…read morein less than the initial quote range. If you're like most people having concerns and angst about hiring home repair specialists (electricians, plumbers etc), you don't need them with this group. Timely, trustworthy, professional, courteous, and efficient. He's done a few other things in the past for me regarding plumbing needs - and actually saved me several hundred dollars on a previous project identifying a broken line from the water meter (turned out to be a city of Raleigh responsibility).

Chris gave us a reasonable quote to replace a water heater. He showed up when he said he would and…read moredid a very good job. He worked through all the issues and stuck to his original quote. He completed the job in the estimated 2 hours. I will use him again for my next plumbing issue.

Had an issue with my heat, had to wait for two weeks to have the part come in, which I was OK with…read moreas when they left, the heat was working ( over $2,500). Unbeknownst to me at the time, they flipped (accidentally, I assume) the breaker to my septic. This caused issues where I had to call another contractor to check on that issue. That's when we found the root cause was due to Landen's negligence. I contacted them to try and receive a reimbursement (full or partial)of that fee ($150), which they refused. I then cancelled my annual inspection which was already paid for. They refused to refund that as well. Extremely disappointed is an understatement.

Can you give more than 5 stars? Landen's responses, communication and professionalism are top…read morenotch. Most recently, I had another company go out to diagnose a system that company installed back a few months ago because the thermostat wasn't working. After dropping the ball on two occasions, and then quoting me close to $1000 to run a new wire, I decided to call Landen. Carlos was quickly dispatched and within a half hour of arriving, had found the problem and had a fix in place! Holy Cow! Nowhere near the cost or ordeal that the other company was painting. That company was either inept OR they're crooks! Either way, never again. Learn from my experience...call the folks over at Landen and be done. Whatever you've got going on with your HVAC.

Mr. Webb has taken care of my HVAC needs for the 12 years I've lived in my home built in 1927. He's…read moreencountered some hairy situations typical of an old home and dealt with them all with integrity; great service at a fair price. A priceless resource.

My grandparents had some work done by this company and while they did a fine job at a reasonable…read moreprice, I found the employees to be very unprofessional. While under the house, I clearly heard the man fussing and saying " G** D*** this ragged sh**" This is unacceptable under any circumstances but especially when you are working for someone. You really can't get more unprofessional than that and I would strongly encourage anyone who is offended by this type of behavior to call someone else for their heating/cooling problems.

If you're looking for an honest and fair company to do plumbing or hvac work, please call these…read moregentlemen!! I called on a Sunday morning and left a message to say I had no hot water, I really expected to not get a call back because it was Sunday. But five minutes later, one of the owners called me, said he'd be at my house at 2:00. And at 2:00 he was sitting in my driveway!! Less than 2 hours later I had hot water!! They charged a very fair price and I will definitely call them again and tell all of my friends!!

Be very cautious, attempted to call regarding an unreaponded email. Called for third time ANN SAID…read morewe no longer want to do business with you..

Awesome service from Matt! Our hot water tank began leaking early yesterday(friday am). We called…read moreour home warranty company and they got a plumber that wouldn't come out until Tuesday. I expressed concern about this because I take care of my Dad in my home on hospice care and 5 days without water was too long. ( couldn't just shut water to the tank because it was stripped so entire house had to be shut off) the company offered to come Monday instead which was no good. My warranty company found another company,Kent Over by Plumbing who said they would come as early as 1-5 that day and they came even earlier. They put the tank in early the next morning, but changed the stripped valve so we could at least have water until then. We were very appreciative and highly recommend them. Everyone I interacted with was courteous and really helped us out.

Don't make the same mistake we did! Inexperienced plumber who made…read moremistakes that caused us to be out of hot water for two weeks. The owner admitted they were in the wrong yet hasn't refunded us any money.

Worst quality plumber ever, and very rude! They did a lot of work on my house, both repairing and…read moreinstalling. Having the name " 24/7 " is a joke because several times they were complete no-shows without notification phone calls. I wasted three different Saturdays waiting for Brandon to show up to do work and he never called or showed up. They also did the same thing to me twice during the week. Now it's 8 months later, they still haven't completed all work that I paid them for. They couldn't even install a showerhead properly, they installed it way too high and recessed for practical purposes, they refused to take responsibility and I had to end up paying additional money to have it fixed. This company from the top down is not trustworthy and does very poor quality work, and they are rude and argumentative.

Horrible customer service. His guys came out and myself his guys marked everything out. when I came…read moreback. Nothing was where it was supposed to be. I had to call several times to get an update about completion of the rough in. His response was, oh we had an emergency call we had to go. They dug a hole I. my back yard and left it open for several a couple of months. They were supposed to run a camera in the septic pipe to locate the septic tank. I had to call and ask when they were coming to do that. His response was oh my camera is broke I have to send it out to get repaired. His guys tore down hvac ducts because they were in the way of running the water/drain lines. I know it was them because no one had been under the house except them. I told him an out the issue and he said I have to side with my guys because I wasn't there to see them do it. Absolutely zero communication with them. Not from the owner or the office employees. If you are running a plumbing company you should have service techs and installers. This happened on multiple occasions. They set me back a month. I do not recommend using them for any projects.

I called yesterday, speaking with the owner Jimmy-Mack, and explained the problem I was having with…read moremy well. He said he would be out this morning to take a look. He said he thought it was something simple and shouldn't cost too much, based on what I was telling him. True to his word, he was here this morning, and sent a couple of text messages to keep me updated on his arrival. Jimmy-Mack was polite and very HONEST! He was correct and it was a simple fix. He could have taken me for a lot of money and I wouldn't had been any wiser, but I was charged just his nominal fee, and I am so thankful! I was taken for $2000.00 about a year and a half ago by another plumber. Jimmy-Mack told me that $2000.00 job should had been about $850.00 to $1000.00. Please don't hesitate to call Jimmy-Mack. He is a busy man, but he took the time to answer my questions.

DON'T! I REPEAT! DON'T! Ever trust this guy! I gave him $600 in good faith for a deposit on what…read morewas supposed to be a $2000 job! He told me that he would start the job the next day and never showed up! I have called and text no less than 20 times only for him not to answer the phone!!! I gave him until tomorrow to call me and refund my money but, I am sure I am going to have to take him to small claims court!!

Jorge is a dedicated plumber who enjoys his job and you can tell! He has done several jobs for me…read moreand has met every expectation. He is knowledgeable, honest, quick, efficient and great prices. If you are looking for a plumber do not hesitate to utilize his services you will not be disappointed. The Quality, service, and customer service skills can't be beat! 100% recommend!!