We purchased 2 barstools. Wrong size was delivered. They were going to exchange them for the right size but informed us the color was no longer available. We cancelled the order and were told they would pick the wrong ones up. We were not allowed to return the wrong ones. When the delivery people showed up, they tried to leave us two of the right size. we told them the order had been cancelled . While we were talking in the next room, the drivers came in unannounced and returned the two stools that had been delivered originally and left. Very poor delivery system. We won't shop at Ashley again. Poor customer service. read more

We worked with Marie for our furniture purchasing, as we needed a new couch. She is the absolute sweetest and really listens to what you are looking for to help you. We absolutely loved working with her and are so appreciative of her assistance through this entire process especially finding the best value! If you are looking for a new furniture piece, come in and work with Marie! And thank you to the store manager for helping us get the best value for our new home, we appreciate you helping veterans! read more

Let me start by saying that we did finally receive all of the components for the bed that we ordered. However, it took over 3 weeks to get the missing part and they provided horrific customer service in the meantime. This was a birthday gift for my granddaughter, and her gift did not arrive on time, at all. To be fair, the majority of the issues were with the call center that we were always directed to when trying to get answers. The bed was shipped in two parts. We received one part of the bed 2 days after we placed our order in the store. (We had to order it after calling the Visalia store and being told that they DID have the bed parts in stock. Nope.) The remaining piece was lost, and they blamed FedEx and would not try to make it right. We had to call nearly a dozen times to get the part, and they had no compunction to fix the issue. When I finally said I wanted a refund of BOTH parts, because the bed is unusable without both pieces, they refused to give me my money back for the piece that was delivered because "we don't take returns". Buyer beware. Thankfully the piece finally showed up. No tracking numbers were ever provided for the part that finally was delivered, and no emails were ever sent, even though they said they were. I will shop elsewhere. read more

Karla greeted us at the door, answered all our questions, very sweet and professional!! Got a great price on a couch and a beauty rest amazing mattress!!! She's the best!!! Thank you so much Karla, we appreciate you!!! read more

They need to work on their customer service. After the debacle we went through, they didn't offer much in apologies or try to make it right in canceling delivery charges or adjustments. read more

Did not install the furniture upon delivery as they promised. The build of the furniture is cheap. Awful delivery experience. read more

Ashley Store - Furniture Stores Near Me - Visalia, California

I hate Furnitures of Visalia and speciall Ashley Store. The reason is because iven that they have the Items in stock into the store they takes for ever to deliver your purches. read more

Cheap furniture that falls apart with a year. GBS enterprise warranty is fraud and garbage. They Deny every claim (google it BBB & consumer affairs). Cop out! WASTE OF MONEY!!!!!! Don't buy here!!! Couch broke and saging. GBS came. Ripped bottom apart. Then denied the claim. Now my couch is apart and their screw-in me!! Horrible customer service and support!!!! read more

I know very little about furniture stores, but I know quality when I see it. Walking into Ashley with my family in tow, I wasn't quite sure what to expect. Overall, it's a great, no-pressure experience where you can sit and sample as many comfy couches as your heart desires. My mother-in-law was in need of a new sofa set for her family room and we thought the Labor Day sale, where everything is basically half off was about as good as it gets when looking for the best option to suit her needs. The furniture here, from the leather couches to the dressers to the beds and the mattresses, is all high quality. It's a vast, air conditioned warehouse with plenty to choose from. The gal helping us was very sweet. However, there was one hiccup in that when we were about to leave we decided to buy a world map they used as decor that they had now discounted to $5. Instead of this process being a simple transaction, it involved ten minutes of jumping back and forth between two registers across the store from one another and giving them a whole bunch of my info from name to email to address. It was annoying because it was a discounted picture, not a new bedroom set. Other than that I can't complain. read more

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My family had a good experience here and mom finally picked out a sofa and love seat with reclining ends on all sides. Super comfy and the coffee color looks rich/lush and with the accent tables (2 ends and a coffee table) in that off white will be a great addition to her den. The sales associate was Eddie. He was super nice, attentive and didn't overload us. Rather he knew when to give space and when to check in. Suck a skill that most associates don't have but he's got it!!! I think he's kinda new in this realm but I have to say he's definitely got customer service skills down where others could learn from him. He's not a hawk leaking over ya and he's definitely a multitasking in between tending to other customers. Now that's good for the business! They always have some kind of sales and definitely a variety of household items. The couches should be delivered within 2 days and the tables are on back order, but that's fine. It's all on one delivery fee! Just hope they set up the items accordingly since I won't be here to inspect it with my mom but I'll ensure she knows what to look for or send them back. The end tables were super cute that we got two sets, one for moms home and the other for my brothers family's home. read more

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Wow wow! Carla did a great job helping grandma choose a chair. Super professional, kind, and showed grandma all her options so she could make an informed decision. Carla encouraged my grandma to choose what she was comfortable with before the final decision. Ask for Carla!!!​ read more

Ashley Store - Furniture Stores Near Me - Visalia, California

Great Service! The management team to the sales people were really friendly and helped us find our home's furniture. The various types of living room, bedroom, dining room were all built really well . Great structure and style! It really is the most fanciest furniture gallery in Tulare County! Best bang for your buck! read more

Love their variety of furniture . Carlos was the gentleman who helped us, He wasn't pushy.

Bought a dresser for $1,120.00 here in May 2022 that delivered a couple of weeks ago. When it was delivered, we found numerous defects with the assembly of the dresser (which was assembled prior to shipment and delivery). One of eight dresser drawers closes properly. The sliding assembly mechanisms on all of the other drawers were not installed properly. Three of the drawers are missing ball bearings, which were IN THE DRAWERS when the dresser was delivered. Screws were missing from some of the sliding assemblies, which means that the assemblymen could not be bothered to put in all of the hardware. Some of the assemblies were installed crooked, too. Absolutely no care was put into the assemblage of this dresser. So, we reported the problem to Ashley, who told us that the earliest that anyone could come out to repair the dresser--again, BRAND NEW--was 33 days from the date I called. That was the earliest. This is our third and final problem with Ashley. The other problems also happened this year: (1) They sold us a table that they said would be available in 6-8 weeks. When that time frame came and went, they then told us it would be an additional 12-16 weeks "probably". Not cool. (2) We ordered a five-tiered kitchen shelf assembly ($676.00) from them, and once again we found missing hardware, cracked wood, and that the furniture was literally glued together. Atrocious quality and very obviously no Quality Assurance at Ashley after assemblage of the furniture. Ashley Home Store: We will NOT EVER be back. Other reviewers also give Ashley one star--shop elsewhere! read more

This store DOES NOT honor purchased extended warranties! They had me going between their store and the warranty company. Both saying it was the other's responsibility. Drove me crazy! I finally gave and will pay out of pocket to get my electric recliner repaired! Boo Ashley's Home Furnishings in Visalia! I'm in the market for a complete new master bedroom set. Guaranteed I won't be shopping at Ashley's Home Furnishings! read more

Highly recommend coming here and asking for Luis! He was super helpful on making our experience smooth and easy, he took his time to listen to our needs and explain the whole process from start to finish! Thank you Luis!! read more

Bought 2 new couches and an area rug. Waited a month to get my new furniture and they delivered the wrong color couches. Went into store to complain to manager and they said they would expedite my furniture. Then I got a call from the delivery department stating they couldn't deliver my couches for 2 more weeks. The error in the delivery was because Armando, the salesman forgot to write the color of the couches on the order. Not happy to wait 6 weeks for my furniture when it was in stock! kind of a Mickey Mouse Operation. read more

Can I give zero stars? This company couldn't find its behind with both hands. We have had an issue since they delivered our order incomplete. We were told they would deliver the rest the next week. The next week we did not receive it. We tried again for delivery. This time the delivery driver told us he couldn't find us. We found out the store had written down the wrong address. We gave him the right address. He said it's not in Google so he couldn't deliver it. We canceled the order. Long story short, it has been more than 30 days and we have the furniture sitting in my house waiting for pickup. Latest BS by store is they messed up and can't pick up merchandise until 7/27. Please pray for me! If they don't get it Thursday, I am hiring a moving company and going to stuff it in their front door and going to small claims to recoup my expenses. Also, customer service is a joke. It takes hours, they blow you off and then you start over again with them. It has taken at least 20 hours so far and we're not done. Don't go near this store. Ashley Furniture in Visalia Ca. read more

El servicio al cliente es horrible, nos trataron de forma clasista y racista desde que llegamos a la tienda nadie nos quiso atender, seleccionamos un escritorio y accesorios que su precio era de $800 y ni siquiera se dignaron en darnos información si no más bien nos mostraban uno más barato y no de nuestro agrado, nos preguntaban por nuestro crédito y nos miraba de pie a cabeza, y si alguna vez ya habíamos comprado ahí y que donde vivíamos, donde ni siquiera nos estaba ayudando con nuestro artículo que iba a pagar a cash que ya ni agarré de la decepción de a como te vez te juzgan voy en crocs, te imaginas Voy en pijamas!!! read more

First off, MICHAEL the sales associate talks a great talk but the minute he takes your money he disappears. He is horrible and I urge anyone to not buy from him or Ashley furniture. If a problem arises he will NOT be there to help. We were given the wrong size bedrails and we've been calling people multiple times over the same issue to get this problem fixed. It's not my job to chase people around. I am the customer not the manger. No one returns your call, not even the STORE MANAGER MATT. We have called him twice and both times he said he would return our call and did not. We will be giving him another lovely call tomorrow. We definitely will not ever purchase from the visalia location again. Horrible management and customer service. Sure everyone is friendly until they swipe your card and then you're on your own. read more

I had the worst experience here!! That guy Luis is a LIAR!! They were quick to take my money but not help me load up when they clearly said they would help me before I purchased. I DON'T RECOMMEND THIS PLACE. They make you struggle and all watch you do everything on your own. Worst customer service ever!!!! read more

This was by far the worst experience I have ever had with any sales or customer service based company. We purchased 3 pieces of furniture on January 3rd with a guaranteed delivery date of January 12th. When the 12th came and went we were understanding due to Covid and potential delays. On the 21st we called and were told that the store must have mistaken and the items were actually back ordered and would be delivered on the 11th of February. When the 11th came they again delayed us to the 20th. Again when we called they were unable to give us a good reason and were only communicating because we called them. When we called on the 20th they again delayed us to the 24th. The customer rep told us to call on the 23rd morning just to make sure they confirm us and get a good delivery time. When we called they AGAIN delayed us to March 5th. 2 months after original purchase. I've spoken to the store who refused to allow us to talk to a manager and only offered a refund on the delivery cost after I repeatedly had to call and ask for more information. Than they NEVER processed the refund. I've called customer service many times and they were rude and unwilling to help outside of guaranteeing us delivery dates that never actually happened. We ultimately decided to cancel the order and take our business elsewhere. It is disappointing when a store and company clearly have no care for their customers and when they do not communicate about changes. I would highly recommend you find a different location for your furniture needs. read more

The order was fine until I noticed my sofa table was damaged. The table top was supposed to be sent to me and Ashley technician said I can switch it out myself well 3 attempts and every replacement they sent is damaged. They keep asking me for pictures and it's a 2 months later I am still trying to get the table I paid for Undamaged . Bakersfield Ashley fulfills their orders and deliveries damage free. I can't say enough good stuff about Bakersfield Ashley furniture store . Visalia Ashley furniture store is not good . The delivery of furniture is just not good. I will post pictures so you can judge for yourself of all the broken replacements they sent me . You can't caption pictures if you can't see which one it is read more

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We ordered a bed frame, mattress, box spring, head board, a dresser, and two night stands. When the furniture was delivered, the delivery guys told us that the head board could not be attached to the bed frame we purchased. This is information we should have been given at the time of purchase so that we could have explored more options. We did not accept delivery of anything. We have reached out to Ashley Furniture several times. We keep getting told that somebody will call us back between 24 and 48 hours. We have decided to take our business elsewhere. read more

See Lionel he will take care of you. He is knowledgeable, friendly, and professional. He made our transaction easy. I originally went to the Fresno Store wanting to see items I saw on their website. They did not have them and suggested we try the Visalia Store because it is a bigger than their's. I found they have a better selection of items. Lionel's Customer Service is what brought me back even though the Fresno Store is closer to my home. Lionel and Nick his manager both made our shopping experience stress free. read more

Before you purchase they are GREAT! Super helpful and nice. BUT... As soon as you buy something they could care less about you as a customer. I ordered furniture in June. I understand because of COVID that things aren't going as planned so the first 4 times they rescheduled the delivery on me I let it slide. Today I got a call that my delivery for tomorrow is only for half my couch. I'm furious. I had already taken the day off and now that's a waste. I called the Visalia location honestly just hoping for an apology. I did not receive an apology just some attitude and her questioning why I didn't just do partial delivery. I don't have time to sit and wait for a couch for 1 four hour window let alone 2. But hey! She offered me a $100 gift card to their store that I never want to shop at again ‍ read more

I'm confused by the low rating for this store. I stopped in to see actual colors for a sofa I was potentially buying online or from one of their other stores. The manager, José, was amazing. He told me that the person most familiar was on lunch, but jumped in to guide me along anyway. I had to run out quickly for an appointment and when I returned Amanda had checked out the entire store for the color I was seeking and walked me through the store to each item- keep in mind that my likelihood of buying from them (needed delivery far away) was slim, but yet they knocked themselves out to help. Next time I'm looking and hopefully for delivery in their area- I'm going to Jose and Amanda. read more

Marie is very nice lady and great customer service. If you have limited budget, don't hesitate to ask her for help.

Warning to anybody wanting to shop at ashley furniture store We bought a couch and chair at the establishment in visalia, ca. looked very nice. Got it delivered and immediately was creaking like it was 40 years old. Within 4 months, my wife and i were simply sitting down and the couch gave way! Crack! What happened?! The bottom gave out and made It almost impossible to sit down any longer. No worries as we paid extra for the extended Warranty and should be able to replace this in an appropriate time and manner. Ahhhhhhhhhhh!!!!!!!!!! Boy were we wrong. After many, and i mean many phone calls because i am persistent and it almost seemed personal at this point, i kept trying, even though the customer service line just keeps hanging up after 20 minutes. So....we walked into the store and a lady helped us who seemed helping but could tell that this happens constantly and gave us a new customer service number...ahh.... Some hope! A customer service tech is now scheduled to meet us at a certain date. Great! This is about 2 month after our couch broke btw. He comes and looks at our couch and tells me he can't do anything about it, which is obvious to me because it is severely broken but he explains to me that it should be covered Under warranty and gives me a new phone number to call.... Several attempts to that phone number and after about a month they explain to me it should be the company't pronlem because it hasn't been a year yet and the warranty can't take place so they will contact ashley and tell them about the problem. After many more phone calls and about a month ashley furniture tells us they checked with the customer service tech who came out to our house and he claimed it was our fault for breaking the couch so they wouldn't be able to help us. So what about the extended warranty? Well, since they didn't help us they could refund our warranty only but the couch is on us. . I have never had such bad customer service. Please don't buy furniture from this store. I warned you read more

Spent over $1000 at this location, and decided to have Ashley furniture put together my bed frame which costed additional money. BAD IDEA. There's numerous screws missing and loose. Because of that the bed frame has split majority in 2 different areas from that. Never ever will I buy anything from Ashley's again. I will also be canceling my Ashley's card and do not recommend anyone purchasing from them unless you're willingly to assemble it yourself. read more

Horrible service after purchase. The delivery team is the worst they were checking out my wife from top to bottom tattoos all over face and were saying bad words while my kids were around. They also broke my furniture piece 5 times so had to reorder my furniture they finally delivered one in whole and scratched it and covered it up with black sharpeee beware buyers read more

Very disappointing experience with this company!!! I ordered several items in October of 21. All items expect for one were delivered. The delivery date for the last item was pushed out several weeks. When it arrived it was damaged beyond repair. We denied it. The delivery date then was changed to Feb 9, 22. Before the date arrived I got a call that it would now be Feb 23. When that date arrived I called a text message that it would now be delivered early March. Then, that date was moved back to the end of March. It finally came! And yet again, the product was damaged beyond repair. I soon received a phone call from some higher-up claiming they would like to give me the VIP delivery service if I would agree to give them another chance. It was not really clear what this "VIP" treatment was. Since I had waited this long anyway, I agreed. I mean I really wanted what I ordered!! The lady on the phone said it would be delivered April 16th this time. That date came and went...NO ORDER DELIVERED!!! As life typically gets in the way and this furniture I bought wasn't high on my priority list, so I decided to finally call about it AGAIN on May 17. By the way, you can even get through to the Visalia store directly...they make you wait on a 1-800 number (I was 267 in line and I can guess why so many people are trying to get ahold of them). So I opted for text messages with a representative. Not to say that was the shortest wait...it was also long. The end result was "contact your Visalia store, the order was canceled". Wait what?!?! Canceled??? With NO notification??? So this piece has never been delivered and it's been charged to my credit card, with no phone call of an explanation?? No update phone call, nothing!! I demanded a direct line phone number to Visalia store from the representative and they only gave me a 1-800 number again. Now I have to deal with Ashley again and call the CC line to make sure that money was reimbursed. Ashley Homestore does not care about their costumers. They don't help elevate inconveniences for their paying customers. Their communication is lackluster. And unfortunately I will not be shopping at ANY Ashley Furniture again. read more

Wow. I didn't want to believe the rumors of Visalia- but it seems people see color more than they need to. People- it's 2019 about to be 2020- get over yourselves. The only color any business owner needs to see is green- period. Now to the review. Ashley's is a beautiful furniture store a bit pricey but you usually get what you pay for. Upon walking into this store the furniture immediately meets you - it's like BLAM! Furniture - whew! Nicely decorated - slightly cluttered in my opinion - but it's nice. My partner and I walked from the front of the store to the back, to the corner - to the front... and I must say - we received no greeting - no "Hi! Do you need any help?"- nothing - there was this woman - older- shorter - caucasian with glasses- we exchanged eye contact and smirks but she gave me that look as if - "why are they in my store" type of look. I'm like Lady! I make enough money to pay for you to pay attention to your job- don't do that. But neeedless to say she walked past us and asked another customer for help. About 25 minutes later - here comes this pleasant individual - named SEAN. Nice smile- small build- also wearing glasses- very very very polite. And it appears he was thee only African American man working there. Ha! This must be to fulfill there equal opportunity quota in the workplace ( rolls eyes ) anyway I feel as if they called him from the back somewhere and asked him to assist us as if they can't talk to us themselves - what a coincidence - he's an AA male and we are AA people. *AA=African American Sean I want you to know - you are the only reason this place got 2 stars. Otherwise if I could they would have received a negative 10. This is an Ashley's Furniture Store and with that title I expect better customer service- your personal views and or beliefs is not what you're getting paid for. Keep that home! So disappointed in the classless mindsets of some of the people in this city. Would I recommend visiting Ashley's? No I would personally buy online to avoid being disrespected. read more

I purchased my furniture at a location in Milpitas. Our experience went smoothly. The problem begins with the delivery. Pieces were missing so the delivery guys could not build our furniture. We were told a technician would come out within 48 hours and I am still waiting a week later. Customer service is absolutely no help. Our bed was improperly assembled resulting in a lopsided bed. We have no dishware with the dining set we purchased and to top it off the delivery truck rolled improperly off of our drive way and broke our cement. I am livid sitting and waiting again for customer service to do something. DO NOT SHOP WITH ASHLEY HOME STORE UNLESS YOU WANT A HEADACHE EVERY STEP OF THE WAY. read more

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Purchased a dining room table 1/3/2021 still haven't received it. Called Customer Service today and said it won't be here until the end of July. Was supposed to be delivered in March. Horrible customer service. read more

Have to agree with all of the other 1 star reviews, I've never dealt with such unprofessional delivery service. Will not be buying from Ashley ever again. read more

This company sent me the wrong foundation that I ordered. The mattress sits 5 inches off alongside the foundation !! This looks ridiculous in my home and now they say they can't do anything. They claim to ask for pictures to make it right, but in return lie for the company. They responded with the queen foundation actually has a second name called a mini foundation!! What is this ? A company allowed to scam Americans for their money !! This is ridiculous and shameful, they should be ashamed of their contribution to the American families building their lives and homes with this company being available in our country. I'm going to take this company to court with all the emails I have from this encounter is robbery at another level. read more

Ashley Store - Furniture Stores Near Me - Visalia, California

The most terrifying furniture store I've ever been to. Was greeted by two men yelling at me with a clipboard "Who's helping you? What are you doing in here?" It was very apparent I was looking for furniture. Man came over and asked for our names looked up dresser price then interrogated me on why I was going to bobs furniture store down the road. Truly terrifying. read more

Paid almost 3000 for a couch set less than 6 months ago. Wish I realized how cheaply made they were before I swiped my card. I made a claim with the warranty I purchased through them back in June and was told the replacement cushion cover would arrive in 3 weeks. It's now September. Also, before they started falling apart my parents were looking for a bedroom set but there was zero help. Just a group of 5 or 6 women who worked there gossiping in a circle. When I approached them and asked for help they all looked irritated like they're getting paid to just chismear. The girl who finally left the gossip girl circle had no idea what she was even doing. Maybe instead of gossiping her whole shift away, she could be receiving more training! DO NOT BUY ANYTHING HERE. read more

I need to update, because after 11 months, this purchase just keeps going from bad to worse. It's almost comical at this point how bad this place is. Our furniture has gone to hell in these 11 months. Two of the drawers in our dresser are crooked. One of the drawer rails just completely tore from the inside wall of the dresser so I had to glue it back myself. The back of the dresser was not completely sealed with the backing. We have a film peeling off of our bed frame that we bought. All this expensive furniture just reeks of cheap and we are beyond disappointed with this Ashley purchase. Do not shop here EVER. I warned you. read more