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    Herman's Furniture & Design

    Herman's Furniture & Design

    4.6
    (7 reviews)
    1.0 mi
    $$$
    Established in 1952
    Free estimates

    I ordered a bradington sofa and two reclining chairs from Hermans and I had terrible experience…read morewith the store and particularly the owner. I ordered the furniture in August 2021. I was given a March 2022 delivery date. More than a month after placing the order and paying the deposit, the sales person called me and said the sofa leather was discontinued. At that point I had already ordered a rug and coordinating chairs making it difficult to choose a replacement. Why didnt the sales rep confirm the leather color at the time of deposit??? When March 2022 came the sales rep called me saying there was a delay until April. In fact there were multiple other delays and the sofa was not delivered until August 2022 The sales rep never bothered to proactively call me with updates. Each time I had to call her after multiple missed delivery dates Additionally the sofa was initially delivered with a broken electric part for the reclining seat. Finally when the chairs were in, more than 1 year after ordering I called the store and asked for a discount for the second delivery charge and the lack of information. The extremely rude owner called and tried to say we're not going to sell you the chairs now, even though I had a sales contact and paid a deposit for the chairs. Unbelievable!! He finally agreed to deliver the chairs but said he wasn't going to handle any warranty issues even though that's the stores responsibility according to the manufacturer. Save yourself a lot of hassle buy from somewhere else!

    Long established furniture store with a good reputation. I recently bought a Lazy Boy chair and…read morehad some problems with it. They IMMEDIATELY sent a gentleman out to look at it. Parts had to be ordered and upon arrival the chair was set back to its original condition. Very pleased with the polite and efficient treatment that I received. I have bought from them before, and certainly will buy from them again in the future.

    Photos
    The new and improved Herman's Furniture & Design!  Located behind the Sandusky Mall adjacent to the Cinemark Theater.
    The new and improved Herman's Furniture & Design! Located behind the Sandusky Mall adjacent to the Cinemark Theater.
    Herman's Furniture & Design
    Herman's Furniture & Design

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    Menards

    Menards

    2.7
    (23 reviews)
    1.4 mi
    $$

    ***Addendum - I wanted to come back on here and add that on Monday and Tuesday the following week…read moreafter all this happened, I received several calls and emails from Menards. They made a special trip to another store (several miles away) to get the pavers I ordered and brought them back to the store I was supposed to pick them up from to begin with. They informed me they would be held (so no one else buys them) at the customer pick up desk in the yard. They informed me there would be no charge so I wanted to come on here and change my rating (from 1 to 3 stars) and inform yelpers that Menards did attempt and followed through making this experience much more pleasant than it was last Thursday. For that, I thank them... ################## Ordered pavers online. Said they had 40 of them. Email told me to "Hurry, my order is ready to be picked up" so I rush in.... After searching their yard for an hour trying to locate pavers I had ordered I asked fork lift driver to help me find. Off he goes circling yard for 20 minutes to come back and say.... "I can't find them either"... Contacted their "customer service" to see if they were willing to acknowledge their screw up and make it right. (Since I drove 30 miles to get there, 30 miles back, took 1/2 day off work). NOPE, not a word. Not a we're sorry we led you on a goose chase, not even an acknowledgement I existed...... I wouldn't treat an enemy as poorly as this company seems to treat their customers.

    I love this place when we visit Milan Ohio we always swing by and check the store out. I would be…read moretrouble if y'all build one near me. Lol

    Photos
    Outside the exit at night
    Outside the exit at night
    Main aisles
    Main aisles
    Menards

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    Litehouse Pools & Spas

    Litehouse Pools & Spas

    2.6
    (5 reviews)
    0.2 mi

    There is no rating that can explain the lack of service and professionalism for this outfit .It…read moremust stem from the top down as they don't care ..worst business I have found that sells hot tubs and spas ..Not only did they do a poor job of servicing the spa for the last 10 years while under warrantee but now that it is out of warrantee they do not service it at all. When you call them they tell you they no longer service the Sundance Spas but they will not give you the local agent that does ...You call Sundance and they put you on hold till the cows come home ..it is a joke would not buy a saps from these people ever again ...

    I went in a few weeks ago to order a liner for my pool. The store mgr looked up my account and…read moresupposedly ordered the correct one. I was lucky enough to get one shipped from the Erie PA store. It was the very last one available. Due to the pandemic all liners are on back order for months. Mike and our private installer took the old one out and prepped for new one last night. Guess what? Wrong liner. We have a 15 ft 52 in over lay. This mgr ordered 15 ft 54 in unibead. So I go up to store right when they opened today. He first said Sheffield store had one. Cool. I could go pick it up. Then he says someone returned your exact type last night. Wrong size for them. The box was sealed so I never gave it a second thought. I opened it about 5 hours later to find a used liner. Rolled up with sand all over it. Went to store. Was told Avon no longer had it. I called the regional mgr. All he could do was offer refund AND made it seem like him telling us to keep this used liner was a perk. Like my installer said how do we even know it's the liner that came in the box. Now I have to hope and pray my pool doesn't blow across my yard with all these winds and storms. I did order one from somewhere my installer recommended online. It's on back order. I have this beautiful deck and no pool. Just walls, rails, and sand.

    Photos
    More dirt and mud. This was the condition in the box when I opened it. How do we even know it's the liner the previous person purchased?
    More dirt and mud. This was the condition in the box when I opened it. How do we even know it's the liner the previous person purchased?
    Used, dirty liner store manager gave me when he ordered the wrong size for me.

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    Used, dirty liner store manager gave me when he ordered the wrong size for me.

    Ashley Store - furniture - Updated July 2026

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