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    Pier 1

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Lamp & Light Candle - Couldn't pass up the adorable giraffe candle!

    Lamp & Light Candle

    (5 reviews)

    What a charming little shop! My first visit here my twins were with us and we had no idea what to…read moreexpect. We stopped in and they were making elephant candles. The amazingly friendly workers said they could make custom ones for my kids! So we went home with a custom blue and custom pink elephant we saw being made for the same price an existing one would have been. What great service and value! The second time I visited the shop was to pick up the free wax melts that were a part of the Dutch host inn package. Since it was just me I was able to ask about the candles. They pour all of them right there! There was a great selection of sizes, scents and jars. I love that they have lilac, basically my ultimate favorite scent. It can be harder to find. I left with a giraffe candle and a lilac candle (in addition to my wax melts). The shop does take credit cards but there is a four percent fee if you pay that way. If you are going to Walnut Creek farms it is right down the street from the entrance. Definitely worth a visit and a place I'll be back to!

    Lamp and Light is a friendly candle and gift shop. We have several candles from this shop and have…read moregiven several as gifts to Family and Friends. The associates here are helpful and knowledgeable when deciding on what to select. They can make a custom candle while you watch the process or make it while you go and come back later. There are many items here beyond candles. Lamp and Light is an outstanding value for high quality candles!

    Swan Creek Candle - Melts

    Swan Creek Candle

    (10 reviews)

    I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

    The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

    Pier 1 - homedecor - Updated May 2026

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