I walked in on a busy Saturday afternoon. I walked around the store a couple of times. No one every greeted me. As I walked out, I told the two gentleman at the front that no one said anything to me and he said, "See ya." I just responded with, "Won't want to be ya!" Went to Rooms to Go and bought what I needed. read more

Be warned !!! This company takes your money and the delivery of the furniture is delayed. A wheel broke on my table and I have been waiting for a replacement of the wheel or the table since December, 2018. The wheel arrived and when the technician came to repair the table. It was the wrong wheel. The original date for delivery of the exchange was March 9, 2019. Then it was moved to March 23, 2019. Today, I received a call at 9:15 am to expect delivery in 30 minutes. After no delivery, I called at 11:00 am and was informed that there would not be a delivery because the table was damaged. If I had not called, I would have been waiting and waiting. The service from the company is very poor. They over promise and under deliver !!! Take your money to another furniture store. read more

Worst experience ever. It's like pulling teeth to get them to take your business. Don't waste your time.

Do not order from here! We ordered a living room set on 5/30/20 and today's date is 8/4 and we still don't have it. Every two weeks we get an update that delivery date has been pushed back. We paid for the furniture in full, so they've had our money for 11 weeks and we have Nothing! I feel like we've been deceived and they only wanted the sale and money and didn't let us know of lengthy delays. HORRIBLE BUSINESS PRACTICES! Don't shop here!!! read more

Have had a very poor experience with this business. Purchased a love seat, couch and also a bed with frame. It's been 4 months and all I've gotten was the love seat. Dates keep getting pushed back/no estimated delivery date and costumer service is very poor. Not to even mention that they allow a acceptance now to scam their customers in their own store which is another story I will not get into. Do not recommend this place to anyone that wants their furniture at a reasonable time. read more

EDIT: Take a look around, but BUY ONLINE. DON'T purchase anything from this store. Believe me- this has been 6 weeks of HELL. We happily bought a $6k bed from here and it's been a horrendous journey since it's delivery. The delivery guys put the bed together wrong and the frames are not working properly. We went back into the store 1 day after delivery and were fed lies that they would send a technician to fix and/or get us a new one. It was 2 weeks and we didn't have a technician call or visit. Also, our sales rep, Anton, stopped returning our messages and had given us empty promises. We were seriously considering returning our bed within the 30-day money back guarantee, unless this is resolved quickly. My husband went back into the store and they said they would exchange the broken bases and deliver on March 2nd. To be safe, we contacted TempurPedic and they said there was a better base for us and it was cheaper. So then I went into the store to exchange for that one and despite being told I wasn't correct, they did exchange and Antone said that it would be delivered on March 8th and CALL ME IF THERE WERE ANY CHANGES. Well he didn't call, so I figured all was a go. Yeah, I should have known better. We got called for a pick up for our bed, but not delivering the new one. So they were going to take our bases, not replace. I called Ashley Corporate and they were mad with the store and called them to complain. They then told me the new base would now not be delivered until March 14th, because SURPRISE, IT'S NOT IN STOCK. This is after Antone said it was, said it was going to be delivered on March 8th and said he would call with changes. Yeah no. HORRIBLE. So now, we are here again waiting. The Corporate Store has complained countless times about the local Outlet and also apologized multiple times for our customer service. So yeah, don't buy anything here. Just buy online or drive a couple miles to the other store. We have tried several ways of resolving this the correct way, but maybe giving this review now 2 months after they open will have them pay attention. If the situation is resolved, I fully plan on editing this review to reflect their efforts read more

I ordered a bed via phone with the sales rep. When I noticed she entered our "bill to" address instead of the delivery address I emailed her to correct. At THAT time I was informed there would be an additional out of area delivery fee of $85. on top of the $50 fee! The bed was only $199 to start..they want to charge me $135.00 for delivery on something they did not make me aware of at the time of purchase. (one bed.) I'm stilling going back and forth with them for a week of this. Numerous hours on hold etc with corporate. Poor customer service! Capital "P". If you make an error..own up and make it right. It's that simple. Manager Stephen saying "nothing we can do and not sure where the mistake happened" Really..hmmm.... Manager Christina saying they will absorb the delivery cost but then never follows up with me via phone so corporate can make the adjustment...terrible just terrible. A big name like this..you have to do better. Now bed on a two week delay. Was hung up on manager- Stephen --but before hanging up heard him saying to another co worker "all of this over a f@$@ $200 bed. " Wow-this is who is representing their Company. Buyer Beware. read more

LONG READ: ***ZERO STARS AND PURCHASE ELSEWHERE*** From the very beginning of the process with Ashley, our experience has been nothing short of awful. We paid for furniture upfront with cash on January 30th when sales person told us a February 4th ship date. Since then, we still do not have all of the furniture. Through constant delays, Ashley will tell you that they do not have an update for delay. Around March, I started reaching out to a branch manager to resolve our issue. He again reaffirmed that we would receive furniture in the near future. Expected ETA delayed and delayed again until finally the manager said that he no longer has access in their system to view ETA's on material. At around 8 weeks after the promised delivery date, we made a bunch of calls to finally figure out that one piece of the furniture was available for shipment. THEN when trying to set up delivery, we were told we couldn't have this shipped because they no longer ship partial orders. At this point, Ashley still advised us that there was no ETA and there was nothing that could done. We were considering cancelling, but Ashley advised us that we can not cancel until 12 weeks without a 30% restocking fee, even though they promised and failed on their promise. Finally, we drove 45 minutes to pick up a chair that was promised to be delivered and they told us we could no longer cancel the order that THEY PROMISED DELIVERY ON TWO MONTHS PRIOR. To make matters worse, managers at the company continue to tell you "sales people don't get paid until the material ships" totally disregarding the inconvenience that they have caused you. Sitting 4 months out from ordered date, our couch was finally available to ship last Monday. I spoke with a store manager and customer service to ensure that we got this quickly due to the delay. They ASSURED me we would get this ASAP. Today, 9 days later, we were supposed to receive that delivery. NOT SURE DAYS LATER CONSITUTES ASAP... As we sit and wait for the couches that we delayed, Ashley sends a text saying our delivery window is 2-5, and if a responsible adult is not present, it will be an $80 rescheduling fee. 5 PM comes and we reach out to confirm we still receive delivery today. Once again, they are absolutely no help. No call, no text, no update, just check the app. The time keeps pushing back to 11PM and now unable to start. Ashley Furniture has no regard for their customers. Not a care in the world. If you have the means to purchase elsewhere, do it and save yourself the headache. They are extremely unprofessional, provide no accountability, and are unwilling to help. This has been BY FAR the worst experience I have ever received from a company. This was my first purchase from Ashley Furniture, and definitely the last. I hope this helps all of you when deciding where to get furniture. Ashley furniture customer service , if you read this, I hope you do better for others. read more

Great store excellent service love our new living room furniture. Definitely will be back

If you would like to wait 6 months for a couch and bed frame this is the store for you. Go somewhere else.

Terrible Delivery -- oh wait-- NO delivery -- kept promising our furniture and 3 times it was not delivered, even when I called twice to confirm and was told 'your furniture was loaded first on the delivery truck today' - ended up cancelling our order - Save yourself a headache and an empty house - GO somewhere else!! read more

I have been doing business with this company for over 14 years. I was a loyal customer with them. They wouldn't make my last order right. The salesman told me I would be completely fine when I purchase a warranty with diamond care! The warranty is a scam everyone! Dont purchase it! You would think by me doing so much business with them that they would of made my complaint right, but they didn't. Called to talk with supervisor in charge of the store location several times. I was put on hold and when they talked to me, they pretty much was talking nice as possible to blow me off! Ashley furniture home store I will not be doing business with you all ever again!! read more

This store has a beautiful selection of furniture. We are new in town and thought this was the perfect place to go to furnish our apartment --What a mistake that was. We went into the store on 9/7/2020 for a sectional couch. A kind salesperson helped us with the paperwork and purchase of our new sectional. We were told it would be 6 weeks before delivery, therefore ETA would be 10/15/2020. They told us that when October had arrived, they would be able to give us a better ETA. October had finally arrived, and we headed to the store on Glenwood Ave to get an updated ETA of our sectional. We were helped by another very respectful and kind salesperson and told that we could get a piece of the sectional by 9/9/2020, but that the final piece of the sectional would now arrive with a new ETA of 10/31/2020. We were disappointed. We've been EXTREMELY patient and understanding with the given circumstances of Covid, so we decided to continue to wait for the sectional. Now, TWO days before the delivery date of a piece of the sectional (10/9/2020), we were informed that the piece of the sectional could NOT be delivered and that the new ETA for this piece is 10/31/2020. They then informed us that the final piece of the sectional now has a new ETA of DECEMBER 19, 2020 (Originally, when we purchased the sectional in September, the ETA was 10/15/2020). At this point, we have no other choice but to assume that this ETA of December will most likely change because it has changed so many times already. I have gone into the store on Glenwood Ave and called Ashley's HomeStore Corporate, numerous times (all documented). To start off, my last in-person encounter with Ashley's HomeStore on Glenwood Ave was nothing but a nightmare. We had spoken with two separate salespeople and they were both rude and had VERY poor customer service skills --Especially Nickie. She was extremely confused when speaking to us about our order and when we asked questions about the multiple changes in ETA, she never gave a clear explanation. Both employees wanted us to accept and empathize that the change in ETA, is completely out of the hands of Ashley's HomeStore --Which seems interesting because they are the sellers and we are the buyers, so I am still not quite sure why we are not being offered sympathy and compensation for the 3 month ETA delay. We have been extremely patient with Ashley's HomeStore but somehow their employees want to redirect the blame onto the customers, for not reading the fine print. They told us that the fine print states 'ETA is subject to change'. Nickie had zero empathy or cared for our current situation, especially considering that we were willing to wait 3 months for a couch, that we should have received within a 6 weeks ETA. That being said, I am not sure what is going on with the employee training at that specific store, but I will never return to another Ashley's HomeStore nor would I EVER recommend someone to buy furniture there. The entire experience has been nothing but a headache. Between the extremely poor customer service and the uncertainty of ETA, we are canceling our couch and requesting a full refund. read more

Worse place to shop. Rescheduled delivery several times, then took pieces of furniture away from order then cancelled delivery without notification after waiting all day. Do not shop there! read more

Johnny On truck number #06 delivered our new king bed right on time and in perfect condition. He was very professional, as was the sales staff, and in particular Hubert Patrick our sales person was very helpful. We couldn't be happier with out new king bed and mattress! R read more

Ashley Store - Furniture Stores Near Me - Raleigh, North Carolina

I hate this store! if I couldn't have given a rate at all I would have. The managers here are honestly great but the staff and customer service rep. as very shitie just real shitie and that's not even a word!!!! I made an order in may with a delivery of august yet it was pushed back without warning and then I texted my representative to change the delivery address and this asshole never changes it! So now it's the wrong address and pushed back the delivery date! I completely canceled the order. As I said management was very polite but the store associates as just horrible the communication are horrible I WILL NEVER order anything from them ever again...... I've been waiting on my refund for as of today 2weeks. Literally, this place is horrible done waste your money nor time. read more

I recently purchased a sofa from Ashley Furniture. I got there early on Labor day Monday and was greeted kindly by Jon. He continued to be helpful and informative without being pushy. Jon worked with another customer while I browsed around. However, he checked in just when I had questions. I wasnt in a rush but once I made a decision, Jon was shortly present to complete my paperwork. He even brought chairs to the couch I picked out to see if I liked them together. Jon told me about the Diamond club etc... I told him no thank you, he said no problem. Great salesman! I left smiling because I got a beautiful couch AND because I was not stressed . Great experience. Hope the delivery is of the same calibre as Jon's customer service! read more

A truly infuriating customer service experience. Like most "big box" establishments, it's all smiles and warmth and love when you walk in the store and start to look around. They are helpful and friendly and great...all the way up until the time you purchase. From that point on, you are flushed. My family and I spent $3k on household and bedroom furniture there knowing mostly what we were getting into, but made the choice out of economic necessity. We didn't have the funds to get furniture from a better place like Bassett or West Elm or elsewhere. In retrospect, it would have been just finance everything to not have to deal with Ashley and how truly awful they are. Our furniture was damaged upon delivery. Ok, great, so replace it, right? So they did...with incorrect pieces and parts...which the drivers will not take back so you're stuck need to find someway to dispose of it all. Good luck with that. Weeks and weeks go by and you wait for them to correct their errors and it mostly doesn't happen. Delays, errors, miscommunications. Every call or communication to them is redirected to customer service and the people on the other end of the line simply don't care. You listen to the people on the phone and you need to feel sorry for them, as you get the distinct feeling that they just get battered all day with customers calling in furious that they've been duped, ripped off, and been sold garbage. It's not the employees fault per se, it's a bigger-picture problem. At least with Ikea or Target, you'll get slightly better customer service. Ashley is garbage. Utter, utter garbage. Please do yourself a favor and avoid the place at all costs. Always remember: you aren't a human being. You're simply an income source for them to feed the machine. read more

I would never shop here again. Ordered a couch, chair, coffee table in September, 2018. A couple of weeks later we happened to be in the store for lamps & were told that the coffee table was no longer available & to pick out something else. We did find another table & end tables we liked. A couple of weeks later we were called & told that the couch & chair were no longer available but we could have the floor model & get ottoman free. We agreed after we inspected everything. Went to pick up floor model items & warehouse person severely damaged couch in process of loading. We refused items. Warehouse told Sales the couch was already damaged!! Not true! So.......we decided to get couch from another store in area. Called to reschedule coffee table delivery & was on hold for 1 hour!!! Then Ashley delayed delivery due to production issues. Coffee table & 1 end table delivered finally. The other end table had been damaged so we had to wait another week to get it. It is now February 8. We found another furniture company in the area that delivers next day AND answers the phone immediately! read more

THE only positive I can say about Ashley furniture is that they have a lawaway plan. If you purchase please be prepared for 4 month delay in shipping , missing and damaged product. Taking hours off from work to receive shipment on chosen day which can be actually be changed on that same day !! I think I have finally learned my lesson after this. I WILL not purchase from them again read more

We purchased a dresser and mirror and 4 barstools. Our salesman was great, very helpful. We didn't need delivery for a couple of weeks and he set that up for us no problem. Then came the delivery experience. Two guys show up. One is amazing. Takes the dresser up a flight of stairs assembles it, places it. The other guy is putting together the barstools. From the moment they enter my home, he's on the phone - personal call. Once he started peppering his conversation with profanity, we asked him to get out of our house, which he did. The other guy apologized. We have lodged formal complaints on 3 occasions and each time have been told that we would hear from a supervisor. Two weeks later, nothing. After they left, we sat on one of the barstools and it fell apart. Called customer service and arranged for a new stool to be delivered. The delivery driver spoke zero English and could not find my home. My wife got an email from Ashley stating that they were going to cancel the delivery and charge us $79 to reschedule! Numerous phone calls later, someone was able to guide the driver here in Spanish. Worst, most unresponsive customer service ever. Never again. read more

I ordered furniture in November. Has been delayed now three times. If you actually want the furniture you order DO NOT get it from Ashely. There are plenty of other furniture stores to choose from. Find one that you actually get the furniture you pay for. read more

They lie and try to get over on you. They told me they would make me a deal because I had issues with my dinning room set that has fallen apart in less than a year they gave me after all there games an $8 off the sale price that they aready had after I figured it out what they did they didn't even care that they lied to me read more

I purchased a considerable amount of furniture at Ashley Home. One of which was a four piece sectional. Long story made short, I was not happy after the delivery was made. Within minutes of the delivery I tried to call the store where I made the purchase. The phone call was answered by automation and I was put on hold. I waited over an hour to speak with a representative of Ashley to no avail. I tried several more times that same day and many times in the days that followed only to be put on hold by a machine. During this time I became ill and was in the hospital. I was unable to reach out to a representative face to face. I texted Ashley furniture of my problem. After two months passed I received an answer by text with a phone number to call and I finally was able to communicate with a live individual only to be told nothing could be done to take care of my problem because too much time had elapsed. Apparently their goal is not a satisfied customer. I would not recommend Ashley furniture. Diane Girard, read more

Ashley HomeStore Furniture has ok furniture, it's priced too high for the quality that you get. I ordered online due to Covid 19, so I wasn't able to physically see my sofa and bedroom set. My sofa was rescheduled twice and the day before it was to be delivered, the delivery people changed the time. If I hadn't called the number in SC, I wouldn't have known! This was very poor communication and I was not happy that I'd be waiting 6 hours because the original time was between 12:30-3pm and they moved it to 3-6pm. My bedroom set is nice, however, the box springs have an awful creaking sound! I've only slept on it for a month...Needless to say, their delivery people are not professional. I won't be ordering from Ashley HomeStore again! read more

Just spent almost 30 minutes in this store. While walking around, I passed 3 salespeople and the "welcoming" person stationed at the entry and no one said anything to me, not even hello. We have several rooms to furnish, but they won't get a dime from me. read more

Although I don't know if I'll purchase anything, I was very pleased with the customer service I received from Kitty. She inquired about my interests and then took me on a very targeted tour of the showroom, specific to my requests. She was not at all pushy and showed me a variety of items in various price ranges. She was patient and left me alone to look after showing me around. It was a positive shopping experience. read more

I went here on Labor Day after I checked Rooms to go and a couple other places. I spent a long time at rooms to go only to find out the table I picked out wouldn't arrive for 3 months (literally). I was really relieved when the door buster table I picked out at Ashley furniture would only take a week for it arrive. It was a really great price and the salesperson who helped us (really wish I could remember his name) was very helpful, attentive, and speedy. The delivery arrived precisely on time, and the men who assembled it took less than 5 minutes to put it together. They made sure I was satisfied before they left. I would recommend. read more

PLEASE, DO YOURSELF A FAVOR AND NEVER BUY FROM HERE. I have had the worst experience ever with this business. I'll start off with my initial interaction in store purchasing my queen bed set. Firstly, the so called "manager" Tara Tabacek (Glenwood location) was clearly intoxicated when she helped me. I could smell the profuse smell of alcohol on her breath. She was pushy and very unprofessional. However, I was in desperate need of furniture so I continued. The mattress that I tried in the store, is not the same mattress at all that I purchased. The mattress that was delivered is the worst mattress I have every laid on. Along with the mattress being very uncomfortable, the box spring is made of the cheapest material (which I paid $200 for) and sounds the bed is going to break every time I move on the bed. So, I called customer service and the representative on the phone told me "you have to wait 90 days to try out the mattress, and after 90 days if you do not like it you can go in store and exchange it/pay the difference if you get a more expensive one." So then I suffered for 90 days with this piece of crap mattress, box spring, and really the whole foundation of the bed itself. After 90 days was up, I went into the store and told the manager I would like to exchange the mattress. She looked completely dumbfounded and told me that since 90 days was up, the WARRANTY WAS VOIDED AND SHE COULD DO NOTHING TO HELP ME. Wtf? This is the first encounter where Ashley Furniture scammed me. Now let me get to the second part. I thought since I couldn't exchange my mattress, maybe I could at least get the box spring looked at and to see if it needed to be replaced. After much frustration with customer service, they finally sent out a service agent. This is where the second part of the scam comes into play. The service agent takes apart my bed, says to me the box spring needs to be replaced, and that "Ashley Furniture is known for having very cheap furniture. This box spring is probably worth $20 dollars. I see this problem all the time." He then proceeds to tell me he has to call another representative through Ashley Furniture, because he does not work for Ashley Furniture, he works through another company that helps assist with issues likes this. Again, wtf??? He reaches the representative on the phone and tells her he is here with me at my home and that the box spring is damaged and it needs to be replaced. She says, OK, and asks me to verify that this is true, which I do. He has me sign my name of the documentation (on this personal phone which I thought was weird but I was glad to get the help that I was looking for) Fast forward a month and a half and I have not heard anything. So I contact Ashley Furniture multiple times, through their chat system and their telephone number. Both times I had issues to speak with someone. I gave up on the telephone number because I would be on wait for hours, and then when someone would pick up they would hang up. The chat system they told me that is was "out of their service area" and they couldn't help me. I responded, well that's interesting I used the same communication to have a service agent come to my house to look at my box spring. Surprisingly, but not surprisingly, all of a sudden someone was available to assist me. I told them I was waiting for my box spring to arrive, they looked up my phone number and told me everything had been addressed and nothing needed to be replaced. They exact words were "The notes I'm showing in my system show that the evaluation of your foundation lead to a successful restoration and there were no rips, tears, or stains found. There are no notes that a replacement was needed to be ordered." WTF again?? I told the agent that was a lie, and he proceeded to tell me "I don't see any notes in my system regarding an exchange. I only see that this issue was resolved and the squeaking of you bed came from the foundation rubbing against the bed frame." (Yes, the foundation that I just paid $2,000 for a couple months ago that sounds like I've had it 20 years). When I told the representative I wanted to see the paperwork I signed, he said he "would let the service team know I wanted it." And when I asked for another service agent to come out again, he told me no one could because its already been "resolved" At that point, I was so infuriated with Ashley Furniture. They lied to me repeatedly over and over again, and made me look like a liar. Nothing was every resolved. I'm stuck with cheap furniture that I cannot return. I'm sleeping on a bed that I'm still paying for that gives me back pain. Also, to make matters worse, the night stands and dresser I also purchased are already peeling. I really wish I could return everything. Ashley Furniture is a fraud and a scam and they should be out of business. I'm also taking this to the BBB because I'm sure I not the first to have this issue. Please, never, ever, buy anything from Ashley Furniture. read more

We went to the Glenwood Ave store and were greeted by Nathan. After we told him what we were looking for he gave us a quick run-down on the sales and where to find things and let us go. Nathan checked in a few times and was able to answer all our questions. We didn't find everything we're looking for, but we ended up buying a small accent table and Nathan was great to work with; very professional and personable and no pressure at all. read more

I walked in and was immediately greeted by Nathan Long. He was great. He listened to the needs of me and my daughter and showed us a lot of different options. I walked in looking for a sofa, dresser and a desk but walked out with a bed, dresser and a sofa. I will be going back. read more

Purchased a couch and two end tables on 1/21/17. My wife searched online for the couch a day after our purchase and found all three items cheaper from a store in NY. Called Ashley and they matched the prices ($300 difference). Luckily, this occurred during their 3-day cancellation window. Delivery was set (by us) for 2/18/17. ALL three items came damaged. We refused the delivery and were told that we would be contacted within 48 hours to reschedule. We were never contacted so my wife called them today. Delivery was rescheduled for 3/2/17 and my wife asked about deducting the delivery fee (normally over $100, but $50 since we received the price match). She was told that reimbursement could be discussed after delivery. I called back to ask if they could redeliver sooner and was told that they will not receive the items until that date. I then asked about cancelling and was told that a 10% restocking fee would be charged since I am past the three day cancellation period. I asked about refunding the delivery charge and was told that I can inquire about that after accepting delivery and would only be compensated with an Ashley gift card. What a joke! Most deliveries will occur after the three day window so make sure that you do all negotiation before then. Also, when your items come in damaged there is absolutely no way to get compensated for the issue or place a return without incurring a 10% penalty. BUYER BEWARE!!! * I will update this review if they make things right or if the next delivery is as bad as the first. read more

We purchased a sectional at the Raleigh store, and while the in-store sales experience was great, what followed was an extremely poor outcome. The first two delivery attempts yielded the wrong sofa, the third was correct but damaged and also had to be refused. In addition to the four delivery attempts and five weeks of delay, the delivery people caused damage to my home when they hit a table with the sofa and knocked over several expensive glass items and expensive wine. Attempt to discuss this experience with the store were met with deflection to customer service - they were only interested in sales. Would not recommend based on this experience. read more

First, after purchasing over $2,000 worth of furniture (dining table, chairs, two sofas and an ottoman), they delivered the table with obvious attempts to cover up damage. This was hassle number one and a harbinger of things to come. Next about 14 months after acquiring the above items, screws began falling out of the chairs and/or dining table. Asides from this exhibiting shoddy craftsmanship, I have two young children (2 and under) who put anything and everything they find on the floor in their mouth. The fear this has put into my wife and I that our child could require an ER visit due to furniture from Ashley Furniture is beyond overwhelming. The icing on this horrid cake is the lack of care or resolution to the above. Be warned: 12 months is all they'll express they cover with warranty and they will stall, delay, not respond to you to push you outside of this time frame. Read the other reviews. Please do yourself and your money a favor and consider ANYWHERE else, including used furniture from Goodwill or the Salvation Army before wasting your money here. read more

We purchased our couch with the matching chair & a half with an ottoman almost 2 years ago (may 2016). The couch came delivered broken and he wrong ottoman was brought. (Correct ottoman took almost 2 months to redeliver as there was always some BS reason they couldn't come). We told them up front on delievery that the couch was broken as they had us test it and you could hear the wood under creak. The arms are not filled enough and the board inside buckles when you press down n it. Etc. we asked them to take it back and redeliver a new cough - same design. They told us they could not just take it back until they had a specialty tech come out and inspect as they're just delivery guys. So okay. Scheduled it for 3 days later as that was their first appt they could do. Guy came out and said yes that is broken there at the bottom but we can fix that. Threw a staple in it and called it a day. Said the arms were fine just don't push on them..... (what?! Like isn't that the point of a arm rest)... Anyways. So then that next day, the staple was not holding and we could hear it creaking again. So we called that day and they said well it's been more than 3 days from delivery so we can't return/exchange it... After needing to escalate the situation to a manager and contacting corporate- they sent someone out to "fix" it...So they came out and put a screw in it this time and said they would order the arms and more fill so we can get those to be to satisfaction. They said to call when the parts came. The fill was delivered 4 weeks later. And 3 months later still not arm pieces. We called and they said the parts were backordered and they'd be there within the next month. 2 months go by. Nothing. Well now they said the tech who applied for the order didn't leave details so they'll send someone new out... same issues. A month and a half later, finally he comes out. New tech says he'll order the parts... again. He also was planning to order a new top of the ottoman as the pad was shifting under the fabric. As for This time while there. He fills the couch cushions because by this point 7-8 months after we got the set it was already flattening out and not very comfortable. After about 3 months - still no parts arrived for the arms BUT now our cushions that they filled are all ripping on the inside seams.... called thy said they're not sure why the parts are not arriving and they will order them AGAIN and get them shipped to the technician this time and they'll contact us when they get them. Well fast forward a good 4-6 months as we were busy and completely lost track of time and we call because we never herd back and it's been way too long. They said they had no record of a problem. CAME BACK out - new techs every time because Ashley's doesn't have their own team of repair technicians- they outsource... SO at now this point we've had this crap set for 15-16 months and I mean it's usable but it looks like crap and sounds like crap. So they come out and the technicians are like wow. This is not their normal quality stuff we've seen. This needs to be replaced entirely. We essentially need to rebuild a whole couch. He calls ins, they deny the whole couch replacement but approve the individual sections of parts that was essentially replacing everything on our couch to be a new couch. So he orders it all. And says they'll contact me within 2-4 weeks and he'll come back out and replace it all and it'll be good as new. NEVER HAPPENED. We called and they direct us to a manager and leave messages with no calls back. Called the stores and they'd throw us in circles. We were frustrated and just shouldn't be having to fight to get quality of something we paid for... and not cheap stuff either. Finally, AGAIN I called the raleigh store we got it at in jan 2018. They basically told me that we were past our year warranty and they couldn't help us as we were coming up on 2 years. I was like but the couch hasn't been fixed since day 3. This is when she informed me that ALL the tickets show that they were fixed and jobs were completed.... I said uh. That's a great joke... we never had anything done except a staple. Then a screw. And some fill out in. But now that's backfiring because all the cushions that were filled have since ripped - most likely from being overfilled. (The only ones that are ripping are the ones that were stuffed- none of the others are ripping). The ottoman pad never arrived and nore did the two side arms to the couch. There's also the one tack strip that holds the material to the frame of the couch that constantly comes undone and tacks are sticking out ever since the last technician came out to check the noise of the arm rest.... they told us they could send someone out in the next month because jan and feb were busy months and they didn't have much availability. Never herd back. It's now March 2018..... and we're still with all the same problems and no help from the company. read more

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Ordered new outdoor patio furniture. Was forced to pay additional $200 delivery/set up fee. Product arrived and guys had difficulty putting it together. When done, pieces were missing, product was damaged and defective and poorly constructed. Return policy said full refund within 72 hours. Called customer service and asked for return/refund, explaining my dissatisfaction with the quality of the damaged product I received. They offered refund, but still made me pay $200 delivery fee. Poor quality products. Poor quality service. Poor quality company. Buyer beware. I would not buy from this place. read more

0 stars. Ordered a full bedroom and living room set in January of 2021. Had a great experience in store with Ben off Glenwood. Had a delivery date of 3/13, which would have been perfect considering we closed on our home a few days before that. BUT that's where all the positive experience ended. A week before we closed I got a generic automated response saying that they had no delivery date and they apologized for the inconvenience. Reaching the 12 week mark, we get a message finally saying part of my furniture would now be delivered - that was after contacting and trying to figure out dates. We received our first delivery with TERRIBLE, rude, and disrespectful customer service on 4/9/21. My couches were bright uncovered and picked up all the nice pollen that was outside. Even cleaned the door with the nice light color couches. Called to complain. Only to be told to call back after my final delivery for compensation. The final delivery was made 4/19/21. The customer service was better but perhaps because I called to complain and told them the original delivery guys were not allowed back at my home. Called for compensation and I was told I'd get a whopping $160 when we paid over $4,000 in furniture! To say I was pissed was an understatement. They finally "agreed" to $200 as a refund in 7-10 business days. 3 weeks pass by and I contact them again to find out they are sending me a paper check refund in the mail. Who knows when I'll get my refund. To think that was done on purpose is a definite thought. They haven't wanted to work with me since after I paid in FULL my furniture. I would NEVER recommend Ashley Furniture to anyone. This was by far the worst ... if they didn't have things in stock they should have shared initially and not taken my money. I would have done business elsewhere. Don't waist your money. Now I have to pay to get furniture cleaner because it was dirty. read more

Has the furniture delivered this morning and had a good experience. Eric and his team were awesome. They called about 30 minutes prior being in the area to ensure we were ready and had the furniture in before our delivery window. No nicks or damage to anywhere in the house and they were quick and professional. The dresser has a couple of small nicks that they fixed up right away with a furniture pen. Everything else was in excellent condition and very pleased with the items and delivery. If I have any issues with the furniture I will updated if customer care affects the current reviews. read more

I am thankful to the number of other recent reviewers that warned about their terrible experience with long furniture delivery delays and difficulties cancelling their orders. I purchased furniture from Ashley years ago with no issues, so felt I could trust this business. My husband and I made a quick decision and ordered a sectional sofa yesterday and after coming home to read all of the recent 1 star Yelp and BBB reviews of this location, we decided we didn't want to risk this potential scam. We also noticed that although we were told our sectional would be delivered in 6 weeks "or sooner", our receipt specified nothing about delivery date. This is a big red flag and consistent with other negative reviews. There is a 3 day window to receive a full refund according to their store policy. We called today to cancel the order and we're told we would have to wait for our specific service representative to contact us (surprise-he's not working today!) That is a ridiculous policy if it exists. After an hour trying to make headway on the phone and get ahold of the general manager, my husband and I just drove out to the store to speak to the manager Ric in person. He had the paperwork ready for our cancelation since he had been warned we were on our way by the phone rep. There were no apologies about how difficult it was to receive a refund, and we are honestly still unsure it will actually come through. Please save yourself a lot of headache and stress and don't bother with this store. read more

This is about the Ashley Homestore at 6180 Capital Blvd, Raleigh, NC 27616. (Can't find the listing on Yelp for that location so posting here). Ben Woodman was GREAT to work with. He did not pressure us to "buy now" and actually listened to our needs and questions. His style was very professional and made spending a lot of money on furniture a positive experience. The entire team at the Triangle Town Center location was happy and friendly each step of the way. Ben went above and beyond toeaten our business and we will be back to buy more from him. Highly recommended to work with Ben. read more