Ordered sofa from store . They did delivery after 2 to 3 weeks. I noticed the sofa was damaged.i ask them for replacement . Again 10 days after (09/27) again delivered the damaged sofa with out legs. Yes you read it rite, they forget to bring the sofa legs . I contact customer care, they are really helpful. But the problem is it takes again weeks to get legs and they will install. My experience with ashley is not pleasant. do not planning to go back again. read more

I made the mistake of purchasing a bed from this store, wrong bed was written up, delivered (guys banged things around initially setting up), I rejected the bed as it was wrong bed, paid the difference at the store for the correct bed, then discovered it wouldn't fit so requested a refund, they agreed but yet no refund was issued so I had to use a dispute charge on my credit card and wait up to 90 days before its settled. Please do not believe anything the managers say and I mean all three of them. Good luck if you buy anything from these guys. I wish I could give them a negative rating read more

Definitely the worst furniture company in the country. I went to the store on Friday 10/21 and ordered 2 power recliner loveseats to be delivered on Wednesday 10/26. When the delivery was finally here it was the wrong items. I spoke with 6 various people from different parts of the company who said that they would get back to me but they never did. I explained to all of them that on Monday my mother and two brothers were killed in a car accident in California and that I needed the furniture for people to sit on who were making condolence calls at my home before I leave for the west coast. I was told that I would have to wait until at least 11/1 at the earliest and that I could cancel the order and pay the cancellation fee. DONT DO BUSINESS WITH THIS GROUP OF LIARS AND CUTTHROATS. THEY ARE ALL DISHONEST LIARS. read more

Worst furniture experience ever! If I could rate a 0 I would. Their customer service is horrendous. You can never get anyone on the phone. The only way I have been able to get anything done is through chat. We recently purchased several rooms worth of furniture from the Cary, NC store. Ok, I'll give the salespeople and manager props, we had no issues with them. However, that's where it ends. We've had multiple delivery issues, damaged walls, not showing up when they were supposed to, a repair, a replacement, and now another repair of the replacement item, which is supposed to be from their high-end line. Oh get this, they keep sending me damaged items, and I'm not allowed to return anything. Literally, a nightmare- The furniture is CHEAP - even the high-end stuff. I'm not impressed and again, to get anything taken care of takes weeks!!!!!! Read the other reviews - DO NOT SHOP HERE! I will NEVER buy from them again. Comparison note: We also purchased several items from Rooms to Go - All items were in stock - Ashley we had to wait for ~10 weeks. All items delivered on time. Three were damaged, All three replaced within a week - again on time and no issues! read more

Went to many furniture stores in the area to buy furniture for my new home. This store had by far the best selection. Best quality and awesome prices. Also their warranty on furniture was better than anyone else's. 5 years covers everything. Even if my kid draws all over the couch. They will come get the stains out. Replace the couch or refund you total cost paid for 5 years !!!! Delivery was fast and set up fast. Very happy with all we bought. read more

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Everything about my visit from start to finish was fantastic. I was greeted instantly when I walked in the door. After I was greeted I was told about different promotions going on. Then I was asked about what I was looking for. After I kind of gave them my vision I was shown MANY different options that fit what I was looking for. Drew explained the prices and how I could add things here and there and make sure I got the best deal. I understand people want to walk around with privacy first but this storeroom is HUGE and I would have had a hard time keeping track of everything and would have easily been overwhelmed. I appreciate the customer service touch. This store had so many great options in different styles and they are willing and patient enough to help you find your vision. Thanks so much! (I'll post another review after delivery) read more

Do NOT buy furniture here. IKEA is better quality. My boyfriend bought a couch which broke immediately. They came out and fixed it, but the fix broke and now they're refusing to honor the warranty. It's cheap furniture and still overpriced for what you get. Not worth it. read more

When I ordered my furniture on 1-1-21, I was told it would approx. 6 to 8 weeks before delivery would made. As of this email they still do not have my furniture and it has been 10 weeks. If I had known it was going to take them over 10 weeks and still no furniture I would have purchased my furniture from another store. Very disappointed in Ashley Furniture. I have been told they are waiting on items to come in and that I am in some special hold group where they check my account every day, this does me no good because they still can not give me any update as to when it will be here. I would not recommend that you purchase anything from Ashley Furniture that you need to have by a certain date as they cannot deliver. Hell they don't even know where the furniture is. I am going to cancel this order. I do not Recommend Ashley Furniture. read more

Still no delivery and this my second time slot. First one at 9a-12p n second one at 12-3p n it's 3:24p n still no call for delivery update, this the worse delivery service from Ashley Furniture Outlet n no consideration wat so ever on how long Ive been waiting to get my furniture purchased on Dec 2, 22 n it's supposed to be here today Dec 21st u already kno I'm heated n frustrated, they wouldnt return my delivery fee it's 330p read more

Watch out for their dishonest sales tactics and lack of communication. We bought over $6,000 of furniture here over Labor Day weekend. We are new to the area and this seemed to be the place with the best options. My complaint is with them telling us we "HAD" to purchase one of their extremely over priced mattress pads/protector for the warranty to be honored on a new mattress. $300 later I find out from Sealy directly that is not true. Sealy only requires that the mattress be free of stains or soils to honor their warranty. Of course they only way to ensure that is to protect the mattress but not at $300. Buyers beware! The mattress pad has been on back order since we bought it in September and "might" be available by November 6th. How's that for a "must have" to honor a warranty? read more

I'm ok with the furniture and the quality of the products. My issue is with delivery, buyer be ware. The sofa I was supposed to get looked like Hulk smashed. I had to wait until 2 PM the next day just to make a call to book a replacement. That's over a week out because they had to reorder the what I bought. I have no idea of what time to expect the delivery. It's the same delivery rules despite the fact that I have already too 2.5 hours off of work to the the beds that the sofa was ordered with. I would have to pay a fee if I want to cancel. The rep on the phone was pretty smug about it to. I've tried to keep my emotion out of this review and stick with the facts. read more

Initially my experience with Ashley HomeStore, Cary was great, I picked the items which I wanted and eventually a price was determined, which I thought was very good. The problem is that you cannot make plans around or even trust what they tell about when your furniture will be delivered. My sales rep first told me that my furniture would be delivered on Thursday, September 24th, and then on the very same day, before I left out of the store, he told me that the date was changed without any logical reason to Monday, September 28th. I should have known something then because at that time he told me that a lady (another customer) yelled at him over the phone because of her delivery. I went back into the store on Friday, September 25th to pay an agreed upon addition money prior to delivery and more importantly for me, to confirm that my delivery was still on schedule the coming Monday; I was told by everyone (at least three people) that my furniture was still scheduled to be delivered and prior to the delivery I would receive a phone call to establish a three hour delivery window. Needless to say, I didn't get a call that weekend from the delivery crew, nor did I get my delivery. I waited at my home almost all day. As I live less than one mile from the store, I got into my car, drove to the store to try and find out what happened. I talked to both my sales rep and the store manager. They informed me that my delivery date had been changed to Thursday, October 8th and they didn't have an explanation why. They were both very apologetic, the manager promised me that she would try to work something out, find out what happened, try to get me a sooner delivery and also make me some type of compensation. She said that she would get back with me and let me what she found out, and what she would do in the way of compensation. Before I left the store She even looked me straight in my face and said to me "I'M GONNA TAKE CARE OF YOU, YOU KNOW THAT I'M GONNA TAKE CARE OF YOU".... I never heard a word from her again. On Tuesday, October 6th, a store rep called me and told me that the delivery was now scheduled for October 29th. At which time I asked to cancel the order and refund my money. Needless to say the sales rep did not have the same initial niceness and what was more shocking to me is today she told me it would twelve days to refund my money back to my debit card. What's makes Ashley such a poor furniture store is that there was nothing special about the furniture which I ordered. It was a coffee table (which I took home in my car), a night stand and a king size bed, which these items have been carried in the store for years, this I know because I almost brought the very same items three years ago as I still have the pictures of those very items in my phone. Furniture delivery is probably the most important thing to a furniture store. Ashley bills themselves as the best name in furniture, but when you can't rely on them to "half way" do what they tell you that they're going to do, how can you trust them for anything else. These people know me, if I walked back into that store right now, they would immediately recognize me, because I was very nice and pleasant person. I'm also senior citizen and a retired military member living on a fixed income. I don't have much to be excited about in life, but for whatever reason I was excited about having a few nice pieces of furniture in my home. Ashley HomeStore did not treat me right or as any customer should be treated....IM VERY DISAPPOINTED IN NAME ASHLEY...I EXPECTED MORE FROM THEM!!!!!! Has anyone ever heard of it taking 12 days to refund your money back on your card? This is not how a reputable company that cares about their customers should conduct themselves! read more

Waiting three and half weeks for delivery...which was fine but when they showed up today they tired to walk the largest part of the sectional straight into our foyer and said it doesn't fit. My husband who was home at the time told the delivery team that it should come in on an angle but the delivery team didn't understand. They said it doesn't fit and there is a 10% restocking fee. I called customer service and asked if they could re-deliver or not charge me the 10% fee and we'll come in tonight to pick out something different. Customer service called me back and said they won't re-deliver and they have to charge me the fee. Customer service said someone from the store will call me in 24-48 hours, I said why. She said to schedule an appointment for a new sectional. I said no thank you. I don't want your service if you can't refund fees for the lack of effort your team made today. And I will use a different company definitely not Ashley furniture. Beware of the company. Terrible customer service. I would have bought something new if you didn't charge me a 10% restocking fee for your lack of effort in trying to deliver my sectional. read more

Ordered a couch from then in July. Originally they only had 2 pieces of the sectional in stock which was fine as we had some time. Got confirmation that they had everything and a date was scheduled. Today it was suppose to be delivered. Got a call this AM that 2 parts are damaged and they ordered replacements. No eta whatsoever. They have supposedly had all the pieces for roughly 1 month as original it was to be delivered at the end of Aug but we asked them to delay until September all was good until today at the last minute. The customer service with Ashley's is a complete joke. I would not recommend them to anyone ever after my BS experience and reading others. read more

Nickie was great ! Patience and attending to what we were looking for. Definitely ask for her. They also were attentive when we said we didn't want to hear R. Kelly over the speakers. read more

My sales lady was wonderful! The delivery professionals were great. Customer service was Horrible. Absolutely no customer service. Ashley furniture delivered the wrong piece of furniture and would absolutely NOT schedule the delivery around me and my schedule. They would not give me a delivery time, but would call me two days before to give me a 3 hour window. This was a delivery for their mistake. So they wanted me to keep my schedule clear, inconvenience me, Because they made a mistake. I just wanted them to bend a little and make it right. read more

@AshleyHomeStore your customer service is absolutely the worst I have ever experienced in my life. I ordered a sofa with a chaise online because it wasn't available in the store. Delivery was 2 weeks late with no notice. It was damaged, since repaired, lied to on the phone multiple times. Won't credit my credit card for compensation, only store credit... because I bought it through Ashley's web site. Why do I want store credit for a store I will never shop in again? The customer service reps lied to us on the phone just to get us off the phone. read more

If I could give them zero stars I would. Please save yourself the time, money, and brain cells! Ashley Furniture Raleigh is a rip off! Customer loyalty means NOTHING to these people. They are con artists looking for any opportunity to cheat you out of money. Don't be shocked when they literally call you a liar when you confront them with their own short falls. Shop at your own risk!!! NOTE: Like the other reviews, my disgust and frustration is with the "customer care" department. What a joke! read more

This place is a joke. After 4 failed deliveries (2 with damaged product and 2 with incorrect product), we canceled our order in its entirety. Now getting my refund is ridiculous. I understand their 10% restocking fee on product but we never got the correct product in the first place! ASHLEY COULD NOT DELIVER! Someone answer me this... how can Ashley charge a 10% restocking fee on a warranty? It's a service, intangible... So how do they plan on restocking this? I'll be looking into all of this because it sounds ILLEGAL not to mention unethical and BAD BUSINESS. Dealing with their "customer care" and the managers at the store is an absolute joke. Very disappointed. We did not have these issues with Ashley in California and Oregon where we furnished both our homes. Ashley corporate should be ashamed to have a place like this represent them. I will not be buying from this place or any Ashley piece of furniture EVER again. read more

If you look at my reviews for most of the store or restaurants, I usually nice to everyone, this really make me feel upset and disappointed. I hope my mom has a bed to sleep for Christmas! read more

Ashley Store - Missing 3 screws... can never get it done! - Furniture Stores Near Me - Raleigh, North Carolina

RUN, and RUN very fast. I wish I could give them a ZERO. THE WORST CUSTOMER SERVICE AROUND. Yes if you would like 5 failed deliveries, the wrong furniture and then damaged furniture. We bought furniture last August and it wasn't finally completed until the end of October. The manager Kevin is a complete joke. It may be his first job. He lied, and tried to give us two free pillows. WOW -- two free pillows. All we wanted was what we were promised our furniture delivered in two weeks. After the third, I emailed and called the corporate offices....no response. The product is decent but the price isn't worth it. I WOULD NEVER step foot in another Ashley store for the rest of my life. My 1,000 facebook friends probably will not either. read more

The worst Ashley probably in NC.Please do proper research before falling into the hands of the fake discounts from the sales reps. Go to Durham Ashley.They have good customer service. read more

Bought dining table, sofa, loveseat from Ashley Nov 2021 and paid in full. After many calls and promises to delivery, they never did. Now in May 2022, I called to cancel the order and was told "we are scheduled to deliver your order, if you cancel, you will be charged 10% restocking fee". And I just called their customer service line 2 days before the cancellation and was told there is no estimated delivery date read more

Never again. Was told I qualified for 12 months - no interest. It turned out to only be 6 months (I should have read the paperwork, this one is on me) BUT the worst part is, they ran a hard check on my credit THREE times, rather than once. The salesman, wish I could remember his name, spoke English poorly and never once told us that they'd submit my paperwork for all of their financing options. I had no idea so imagine my surprise when I received 3 new credit cards in the mail (2 with $0 balance). I'll never go back again. I tolerate the living room set we bought, but still poorly made. I knew this going into it, this was a purchase to get us through moving to a new home. read more

I refuse to order from here again. When I moved into my first home in July I purchased a beautiful sectional with 4 pieces. I didn't receive my order until late November. When they delivered, I received 3 pieces and the 4th piece was wrong. So I had an incomplete sectional in my living room for months. I called in, no answer but went down to the store to explain exactly what I wanted. Everyone acknowledged they understood what I wanted and they explained I will receive my next delivery in a few weeks. Fast forward to February, they finally delivered the "missing piece" only to deliver the wrong piece once again. Now here we are in March, 8 months later, with still a half of a sectional. They're customer service is below average and I never received any type of credit for the inconvenience. My ultimate decision was to get a refund and return the item because I refuse to keep an incomplete couch in my space. It's so unfortunate because it was such a beautiful piece. read more

I bought a mission style cherry wood and leather recliner there over a year ago. Worst purchase that I have done in a long time. Within a few Months the wood veneer peeled off the the leg. The recliner leg rest became unbolted and broke off. I am only 105 pounds and 5 foot 2 with a Chihuahua. I am not strong enough to do this type of damage from being too rough. This is a piece of crap cheaply made furniture I will never buy from them again. If I could do a negative star, I would. read more

I have never been so frustrated with a purchase in my entire life. We ordered at the end of June. While we were in the store, I checked out their website and noticed that the pricing online was significantly cheaper than in store. I brought it up to the sales associate, and she said they do price matching online, but I would have to ask to receive it in person. Thank goodness I checked online before we placed our order! We saved $700 just by doing this, which didn't seem very honest for the people trying to sell in store... very shady if you ask me. We were given an estimated delivery date of August 29th. The sales person said many times that there would be no problem getting the furniture there that date, but it was still an estimate. Our move in date comes, only one piece is delivered on time. We waited an additional 5-6 weeks for the couch. Our recliner is really what has been so frustrating. It's now December 12th. We have a scheduled delivery, after 5-6 rescheduled dates. They give us a time frame of 12:30-3:30. They are now behind, and we have to miss our dinner plans that we've had for a month because they will now arrive after 5pm. But if we were to reschedule it would cost us a $75 reschedule fee. What about all of the times that Ashley has rescheduled on us?! In addition, if you miss their phone call when they are rescheduling, and try and call back, you'll be 101st in line, even with missing the phone call by only 2 minutes! I tried to cancel my order a month ago because I was tired of waiting for our last item. They begged me to keep the order even though they still couldn't give me a set date it would arrive. They said after it's delivered, a manager would call and see how he could help me with my troubles and accommodate something. I asked what that would be, and they said we would have to work it out? This company is so shady and not honest with delivery times. I will never purchase from here again and I wholeheartedly regret getting a credit card with them to save a few extra dollars. Do not buy from here!!! Try and find a company you can trust, because this isn't the one! read more

Beautiful furniture store with a huge variety of furniture. The staff is extremely friendly and make the process very easy. They have a ton of financing options for folks with challenged credit, so everybody can get beautiful furniture. I would definitely shop here in the future for all of my furniture needs! read more

Bought a sectional and ottoman in August. Because of backups I didn't receive it until early November. One of the couches arrived broken so they immediately took it back. The other couch and ottoman were dirty and scuffed up. They promised they could send someone to replace the fabric so we accepted that. The replacement couch arrived late December. It was also dirty and scuffed. Clearly the warehouse they use does not care about taking care of the stuff that passes through. They gave us a 170 dollar discount and promised to also replace the fabric for that one when the tech arrived. I had a tech scheduled for February 10, but the tech told me they only received my information on the 9th so I'm waiting for an actual appointment to be scheduled for late February. In summation I bought a sectional in August and in mid February I'm still waiting for what I paid for. DON'T WASTE YOUR TIME AND HARD EARNED MONEY HERE. read more

Ashley Store - Dirty, torn up couch that Ashley Furniture Raleigh delivered to me. - Furniture Stores Near Me - Raleigh, North Carolina

After an already bumpy start, and after a month of waiting for our delivery date, we were told that we would not be getting our furniture because they no longer had our furniture. Mind you, they had no problem charging us over $3000, and they did not feel the need to call and tell us that we would not be getting our furniture. We had to call them when our delivery was not confirmed 48 hours prior, like they said it would be. I am beyond shocked that with this service and all of the other reviews that this place can stay in business! read more

Selection is fine. Sales were fine. Over promising and under delivering... Problem. 1. Because of covid it was supposed to take 8 weeks for my couch. Ok. 2. Had a scheduled delivery date confirmed by ashley. They then called again to confirm the date. All was good although a little later than 8 weeks. 3. Day of delivery. I'm called and told due to multiple shipments my window was being changed from 9-12 to 5-8. Very inconvenient but ok no problem. 4. NO DELIVERY. NO CALL. NOTHING. 5. I call the following day. First I'm told they are sorry, they can see the furniture didn't make it on the truck. I ask when will it be there today. The reply is next week! 6. So because of ashley I have na empty living room for a week because of their bad processes. 7. They then have to audacity to offer a "goodwill gesture". I ask for details and I'm told I can get a 200.00 credit on my next purchase. THIS WAS A MISTAKE. To tie a complaint to a sell up opportunity is bullshit and shady. I let the csr know I had no intention of ever shopping at ashley again but maybe I could sell the card to make up for the inconvenience. 8. The csr then became confrontational and rescinded the offer, since I wasn't appreciative of the gesture. Again. Mistake. I let them know quite clearly that offering a sales bait credit card for a future purchase was garbage when it in no way accommodates the complaint or the error they made. Quite frankly it's a transparent attempt to bill more money out of a return trip to the store and that I was embaressed for her to have made the offer. She made clear that it was out of her discretion to make the offer (uh huh) and hers to take it away. Classy. 9. I then simply said if you want to make things right credit my existing order not a future order and she IMMEDIATLY pivoted and said ok, but I have to call back to ASK for it after delivery. So basically they are busting ass to keep me from cancelling and I have no doubt they will not make good on the delivery refund. Whoever scripted their csr's on handling escalations knows nothing of customer service. Buyer beware this place is garbage. read more

Good Afternoon All, I purchased 2 pieces of furniture (Sofa + Loveseat) online on August 21, 2019. Order number #72500234562 @AshleyHomestore www.ashleyfurniture.com I made arrangements to have my furniture delivered on September 2, 2019 between 2-5PM EST. The company called at 11AM wanting to deliver earlier which I was not able to do because we scheduled for the hours between 2-5PM EST. Actually, I was flying back into town to accommodate the time that THEY agreed upon for delivery. That being said, they lied and said they were at my home which wasn't true and I have video on my RING that they stopped for 11 minutes outside the delivery time 11:42 AM EST and left. They then told me that they couldn't deliver between 2-5PM EST because the drivers wanted to go home. I called back the following day to reschedule and they told me that they couldn't deliver until the following week which is scheduled for 9/11 with NO time frame this time. Going back and forth, I told them that this is unacceptable because I am leaving the country for 3 weeks and needed it the be redelivered by September 8th. The supervisor Ebony told me that she would work on getting me a redelivery and would call me back within an hour. Well, 24 hours goes by and it's now 9/5 2PM EST. I called back "again" and they said that they are waiting for approval and that they would call me back. Notice a trend, every time I needed an update I had to call them. NOT ONCE!!!! have they called me about my delivery. THIS IS THE WORST CUSTOMER SERVICE THAT I HAVE EVER!!!! EVER!!!! encountered as well as poor communication. WAIT! NO COMMUNICATION!! That being said, PLEASE! PLEASE! do NOT waste your time on this organization. I paid for a flight, took a half day off work, as well as the time and efforts to chase down an answer over a weeks period of time to locate my furniture so I could pick if up myself. They do not even know where the furniture is located. Call me when you can run a real company Todd Wanek Sincerely, Your favorite customer read more

This morning I received my loveseat and chair. The chair is in fabulous condition but after sitting on the couch a few times it is squeaky and making all sorts of noises that my previous couch that was well over 20 years made. I called customer service and they have ordered new cushions. I can not even have someone come and look at the squeaking issue before we receive the cushions. This couch is not going to last very long and I am very disappointed in the customer care. It could take up to 10 days to get the cushions and only then will they schedule for a service technician to come in. I do not want this couch and any make shift work you plan to do with it! This is poor customer service! read more

My experience in the store was nice. The sales staff was sweet. I know she was frustrated with me because I did not like the delivery policy. You have no control over the time of your delivery; however, it is charged by the item and it increases with more items you purchase. After waiting for two weeks for my delivery and taking a day off of work to receive my delivery, the items came damaged. The store and customer service said would have to wait 24-48 hours for them to call for a date of redelivery; which could be anytime. I explained that it was not fair and not on their contract. I am really upset with the customer service they provided. The service people; however, were wonderful. read more

Ashley Store - My broken furniture - Furniture Stores Near Me - Raleigh, North Carolina

1/2/21 my husband and I went into Ashley home store and purchased a sectional couch. We paid for it in full, no store credit. $3000 later we waited. The salesman at the store said most of the pieces were already available they were just waiting on two. That it may be a couple weeks possibly 8 to 10. We said OK they said some mumbo-jumbo about it being a pandemic and everything was slower. That's fine and dandy. A month goes by and I don't hear from anyone. I call for an update, The sales person gives me some spiel about it being only a couple more weeks. Might even be in a couple days. Super nice guy, super helpful. Pretty sure he's blowing smoke up my ass. Customer service tells me no dates because there is no date. They said it could be several weeks or months. completely different from our sales person. Or a sales person then proceeds to tell me that we should contact him rather than calling customer service because they're just gonna give me the runaround. And that they are way off on actual dates. Pretty sure the customer service is pretty spot on right now saying that they're not going to give me a date because there is none. And I'm getting the runaround from the sales person instead. I think what bothers me the most about this entire transaction, is that there is zero communication from anyone once they take your money. Not a text, a phone call, or an email. NOTHING. Take take your money and just let you think that it's coming. It's not. Well this coming Saturday is the 10 week mark. They told us that we could get a full refund at the 10 week mark. That's what I plan on doing because when I called today to get an update on my couch, The person at the store told me that The sales people are told to "write it and forget it." Meaning once you write up your receipts don't even worry about it anymore. So that's the reason why I don't hear from my sales person. She also told me that I may not get any of my stuff till at LEAST May! They are told to just give out information saying it's either one week out or 8 to 12. You are not given any actual factual information. Just the runaround. I have never in my life seen such a horrible customer service. This isn't some hundred dollar transaction ....this is $3000!!! I'm disgusted by Ashley furniture. I'm disgusted with the fact that they have so little respect for their customers. I would rather know the truth and make an educated decision from there. That's respect. Not stringing someone along for months or according to half of the reviews I've been reading.... an entire year. you should be ashamed of yourself!! I will now take myself to rooms to go. I will go to their outlet store where I can take it home the same day. It may take me longer to find a couch that I truly like, but in the end I won't be given the run around from a bunch of liars. Stay far away from this place! Or any Ashley furniture store at all!!! read more

Ashley doesn't have customer service you can trust! They continually lie about delivery dates and don't answer the phone when you want to confirm a date! The promise of a call-back is also nonsense because it never happens! We purchased on April 4th and, according to our sales receipt, had an estimated delivery date of April 16th. It is now June 14th and we are still waiting! And still have NEVER received a promised call back!! read more

One star is too much, but it's the lowest I could do to leave a review. We initially loved Ashley, but this post-Covid version is complete trash. Save your time and money, especially with the Glenwood Ave location. We ordered furniture for six rooms back in April 2022. We are still dealing with issues from our order (Feb 2023). We've had furniture delivered that looked used, was broken, and had stains, cracked, & rusty nails. You would think that if we reported these issues, even providing pictures, Ashley would be on top of fixing them. NOPE! If I didn't call to check the status, I would have never heard from them. Even our salesperson ended up ignoring us after only a few phone calls. We're still waiting for his mgr to call us back after she was to follow up on getting a damaged bed picked up. They picked up the bed, but we have yet to hear from her. An email to a generic customer service email has provided the most traction. Still, the reps handling our issues haven't contacted us since Nov 2022. Finally, today, we reached them on Twitter to let them know of our disappointment. We'll see how long this takes and the results regarding credits for messed up dining table and the poor customer service. If I could return all purchased furniture, I would have them pick up everything TODAY! NOTE: We did receive small credits (under $200) for some of the stained furniture. read more

I have had the absolute worst experience with Ashley Furniture. I ordered my daughters bed and dresser over two months ago and I have YET to have the bed but they delivered the side boards. I have got nothing but lies about when the bed would be delivered and the run around and attitude from customer service. I will NEVER purchase another thing from them. read more

I liked the store. But the delivery department is straight tiresome. I ordered 4 pieces of furniture in July. Most of them were delivered within a week. But one piece of furniture still hasn't been delivered and set up. They have lied to me several time whither it was accident or they know it was a lie doesn't really matter. It just shows poor training. As of right now I'm still waiting on the delivery and setup of my last piece of furniture. The best part is I can't cancel the order due to the agreement so 5 years from now I can still be waiting on by furniture. read more

What a waste of time. The quality of the furniture is lacking and as soon as we walk through the door we have three sales people walk up to us trying to sell us on furniture. We had so many sales people approach us in the store we got annoyed and left. I doubt they would have gotten our business anyway but jeez! Give us a little privacy to walk around and talk! Doubt I will go back. read more