Scott did an amazing job providing customer service and valuable information to help us find the…read moremattress that we needed! I would definitely recommend coming here for your sleep needs!

The return policy is deceptive. You can return the mattress but not the $3,000 base. They won't…read moretell you that upfront. They'll say you can return the "bed". So be forewarned. The salespeople are super nice, but you will not feel happy if you are stuck like we were with a $3,000 base that we could not use when we tried to return the bed.

Several years ago, we shopped at several places before coming here. They had a wide selection of…read morechoices, competitive prices, and were knowledgable, helpful and patient. The owners are a local couple, and Matt was very nice and not pushy or phony. We bought a Simmons pillow top mattress, which we have been very happy with. We did end up with a waterproof mattress cover that was too hot and therefore a waste of about $100, but other than that it was an excellent experience. We recommended this store to a family member, and she has been just as pleased with her purchase. We just bought a second mattress set, and the experience was just as nice. No phony "floor model sale, today only" high pressure tactics. Delivery and removal of old mattress set are complimentary.

Great customer service from Ken Simons, sales manager…read more Competitive prices with wiggle room and quick delivery. Ken is very knowledgeable and professional and took good care of my elderly mom in picking out an adjustable bed. It's her first one and she loves it. I highly recommend this store and Ken. He'll take good care of you, with no pressure.

We purchased a $1400 mattress set from the Raleigh location. The first night left us both with…read morebackaches. We quickly realized our heads are below our feet and the middle of the mattress sags when we sleep in the middle (yes, we sleep cuddle). I notified the store, they sent a guy out with a yard stick. We ALL know what that means! There is no visible sag in the mattress but how it performs when we are in the bed is a problem. We explained our experience, and the guy suggested we give the mattress more time and that we had a year to exchange it. He also said he'd check in on us in a few weeks, which did not happen. Skip ahead 10 weeks and we can't take it anymore! We call, they say come down and pick another mattress. We go, we pick a firmer mattress ($799) and they want us to pay $300 more for a mattress that is $500 less than what we've already paid. Wait? What!?! He said flip mattress and see if that side is better, if not, WE (the customer) CAN PAY for them to pick it up, take it to their factory to be dismantled to see if there is a defect. This is the worst purchasing experience we've ever had. Their sales person says you can exchange if it doesn't work but the reality there is 25% fee (of lesser mattress) and you pay to pick up the bad one and deliver the new one. We are a senior couple on a fixed income. We saved for a new set and thought a locally made product sounded like a good idea for many reasons. If the company doesn't stand behind their product, clearly they know their products are not quality and they don't truly care about customer satisfaction. Posted for my neighbors. This is their experience.

No pressure sales, excellent mattress, transparent pricing. In and out after trying every bed…read more 10/10.

BE FOREWARNED!!!!! We bought a bed from this company about…read morea month ago. The salesperson was very friendly and told us if anything was wrong we could exchange the bed and they would even pick it up for us. Sounds great, right? What he didn't say was that if we wanted to RETURN the bed we would be hit with a 20% restocking fee. Oh yeah, and for them to pick it up, there would be a $100 charge. On top of that, we cannot take it to the store ourselves, we MUST have them pick it up. So for our $220 bed that our son didn't like we're only going to get $80 back when we return it. Gee thanks guys. (Needless to say, if we had known their return policy we would have waited to buy the bed.) So, BEFORE you buy from them make sure you know not only their exchange policy, but make sure you also know their RETURN policy for your particular bed!!

The worst retail experience I've had this century. I ordered…read morea mattress and frame. The frame was going to take 7-10 days to deliver so I cancelled that part of the order. So the frame arrives the next day. I spend half a day with automated customer service because you cannot talk to a person on the phone when dealing with this company. I finally got credit for the frame. Now, 3 weeks later, I receive an email saying that the frame will be delivered in 6 days. I'M GOING TO SCREAM NOW.

How to lose a customer 101 My wife and I went into their…read morestore, tried to ask questions...the guy was walking us through the store. My wife asked a question that the guy just answered. He goes "were you even listening to what I was saying??" We exited and went across the street to spend $5K. Hope he feels good about being a wise**s.

Jules is beyond AMAZING. She knows her stuff. She's all about the customer and their needs…read more Jules listens and helps with your individual situation. Again, she was FABULOUS!

Delivered a defective sofa and loveseat set. The frame was bent and wouldn't recline. Their…read moredelivery men looked at it and called in a service man; but they couldn't fix it and company wouldn't take it back; because they say All Sales Final. Their service man said they would order the replacement and get back with me. That's been 20 months now and they haven't got back. You call leave messages but they won't take it back, refund , or replace.

I have shopped here for years and have found the company to be honest and loyal. I have purchased…read moremattresses, sectional sofa, recliner, bombay chest and other items over the years and have pleasantly pleased with them all. Will be back again soon for myself a new mattress. Nice hometown attitude with good customer service.

The customer service is extremely poor. The sales people have minimal knowledge about lit the…read moreproducts. Also, the store seems understaffed. The wait for a competent sales person is unacceptable. You can get a good mattress elsewhere without the hassle. I DO NOT RECOMMEND this store.

If you need a mattress or just want to experience the BEST customer service EVER you need to go…read morethere and meet Sheldon Hendricks. This guy is awesome-the real deal! He is not a "salesman" he is genuinely trying to educate you and make sure you get the product that is best for you! (By "salesman" I mean he's not just trying to sell product to benefit himself) He is the nicest person who takes a genuine interest in you and what you need to get a good nights sleep-he understands the value of sleep! He also spends time with you and makes you feel like you are his only customer or the most important customer there even if you aren't! If there were more people like him in retail brick and mortar stores wouldn't be having such a tough time! You're missing out on the personal interaction when you order online! He has reminded me what excellent customer service can be like!!