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    Mattress Capital

    3.5 (4 reviews)
    ModerateMattresses
    Open 10:00 am - 6:00 pm

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    The Original Mattress Factory - Customers are welcome to take a factory tour to see our attention to detail first hand.

    The Original Mattress Factory

    3.9(31 reviews)
    7.3 mi
    $$

    We purchased a $1400 mattress set from the Raleigh location. The first night left us both with…read morebackaches. We quickly realized our heads are below our feet and the middle of the mattress sags when we sleep in the middle (yes, we sleep cuddle). I notified the store, they sent a guy out with a yard stick. We ALL know what that means! There is no visible sag in the mattress but how it performs when we are in the bed is a problem. We explained our experience, and the guy suggested we give the mattress more time and that we had a year to exchange it. He also said he'd check in on us in a few weeks, which did not happen. Skip ahead 10 weeks and we can't take it anymore! We call, they say come down and pick another mattress. We go, we pick a firmer mattress ($799) and they want us to pay $300 more for a mattress that is $500 less than what we've already paid. Wait? What!?! He said flip mattress and see if that side is better, if not, WE (the customer) CAN PAY for them to pick it up, take it to their factory to be dismantled to see if there is a defect. This is the worst purchasing experience we've ever had. Their sales person says you can exchange if it doesn't work but the reality there is 25% fee (of lesser mattress) and you pay to pick up the bad one and deliver the new one. We are a senior couple on a fixed income. We saved for a new set and thought a locally made product sounded like a good idea for many reasons. If the company doesn't stand behind their product, clearly they know their products are not quality and they don't truly care about customer satisfaction. Posted for my neighbors. This is their experience.

    No pressure sales, excellent mattress, transparent pricing. In and out after trying every bed…read more 10/10.

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    The Original Mattress Factory - Each of our mattresses is hand built at our factory right here in Raleigh.

    Each of our mattresses is hand built at our factory right here in Raleigh.

    The Original Mattress Factory - All of our mattresses are hand built using high-quality materials like organic cotton.

    All of our mattresses are hand built using high-quality materials like organic cotton.

    The Original Mattress Factory - Ladies room

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    Ladies room

    Mattress Capital - mattresses - Updated May 2026

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