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    Ashley Store

    1.8 (216 reviews)
    Open 10:00 am - 9:00 pm

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    This is the quality of Ashley's products.  Had this table for about 60 days and the surface is chipping away.

    If I could give a zero review, I would. Bought a dinning set a couple of months ago at this store. Chairs were delivered about 1 week ahead of time and then the table. When the table arrived we discovered that 4 out of the 7 chairs were wobbly. The legs are uneven meaning some legs are shorter than the others. I called the repair center and I was told that replacement legs would be shipped and a technician would be dispatched to install. Due to COVID I was told it would take longer than usual for the legs to be shipped. As the time passed the table's surface started chipping. Well weeks passed by and I called the service department. I was told that I there wasn't an order placed for the legs and was told that is not a common practice. I was then told that a technician would be dispatched to repair the chairs. The technician showed up and basically said that the chair legs were simply lose and started to tighten the screws. I told the Technician that the legs are not the same size and tightening the screws will not fix the issue I need new legs. The technician said there's nothing he can do and left. I called the Ashley store and spoke to a manager who listened to my frustration and I asked for a refund - don't want the furniture anymore. The manager started quoting from Ashley's policy which is that refunds are only given when the item is delivered. I told the manager that this was unacceptable since as a consumer I'm hesitant to purchase items from Ashley due to the poor quality. I mentioned that in addition to the table I ordered an office chair which I waited over 1 month to have it delivered and once it did it was broken. Then weeks later they delivered a replacement and it was also broken. I finally asked for a refund on that item. At the same time that I purchased the office chair I also purchased an office desk. The first desk literally fell apart as it was being assembled. I received a replacement weeks later. For this reason I wanted a refund which I was denied. I guess they don't care about repeat customers. I told the manager I will never buy anything from Ashley ever again. The manager only works there so she could have cared less for my repeat business. I guess I'll be taking my 10k to furnish my new house somewhere else. Please don't let the low prices fool you. You get what you pay for. Purchase your furniture from other stores like Costco who really care about their reputation and go out of their way to help - even if it means going around their existing policies. Moral of the story. Take your business somewhere else.

    Roger K.

    We are all entitled to our own opinions, right? Well here's mine: Parking: 5 Location: 4 Decor/ambiance: 5 Customer Service: 5+ Furniture shopping is a BEASSST! Everywhere you go you'll either fall in love with everything, fall in love with a few pieces or totally hate it. Here at Ashley's we only fell in love with a few things. It just wasn't the new modern style of furnishings that we were looking for. They had some really nice pieces but just not the style we are seeking. You may ask yourself why the 4 star rating if they didn't have what we were searching for... well... the service here was amazing. Probably some of the best customer service that we have received why searching. Sales reps Kitty and Kristina Z. were so awesome. We were greeted upon entry and 'schooled' on the ropes of Ashley Homestore. Kitty did a great job breaking down what makes them the best. While searching around she continued to check on us. When it was time for her to leave for the day she introduced us to Kristin who was just a friendly and welcoming. Kristina seemed full of knowledge when it came down to the mattress game! The showroom is huge and full of different pieces. We didn't purchase anything on this go round but will hope to return to make purchases on the outdoor furniture. I absolutely love their patio pieces! Great parking, decent location, super awesome service, just didn't have the modern sleek clean lined furniture we are seeking.

    Briana H. K.

    I really did enjoy working with the staff at the Ashley home store. If you are looking for more modern furniture, this may not be the store for you. I noticed that this store has a lot of bulky furniture. These furniture pieces will more likely go into large spaces. Compared to other furniture stores on Glenwood Avenue, this store seems to skew for a more mature, older crowd who would like more traditional furniture. Again the staff were super nice and great to work with. Prepared to be spoken to and I'm slightly followed around the store by a sales person. They only want to help you find what you are looking for. All in all they do have great pricing on some items; however, The signs are extremely difficult to read and to understand. I would love for a sales person to break down the signage structure of the pricing as soon as you walk into the door so that as you are looking around the store you know and understand exactly the price of the pieces. Great place just not the time to shop here as I am looking for something more modern.

    Table I got and didn't order!!!!
    Natalina P.

    WARNING!!!! Don't use Ashley FURNITURE store in Raleigh terrible experience with them ! I order table fist table got the second one because the sales person put the wrong number! Instead a 2 put a 7 and they refused to exchange. Just because my husband accept the delivery he never saw what I picked and sadly I wasn't around when they delivered. My father had a stroke stay in the hospital for a month and I'm still overseas. But they don't care . Nothing we order was in good conditions . A bed was broken! For the kitchen we got a set of 4 chairs and a table.two chairs are damaged after two months waiting for replacement they telling me they don't make them anymore they want me to pick 2 diferente chairs are they for real I got a set !!! If you don't want to have this experience stay away from them This is a copy to prove the store that doesn't know how respect and deal with costumers. Share with friends!!!

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    10 months ago

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    11 months ago

    spoke to the nicest salesperson! thank you, andrew for making the process of furniture shopping so seamless!

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    4 years ago

    Junk curb appeal bonded leather worthless warranties terrible deliver and set up service damaged or missing peices

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    3 years ago

    Went in this afternoon with my husband and kids, the manager on duty was very helpful.

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    6 years ago

    Negative stars if I could. Nightmare experience. Just run away. Run to another big box store or pay more for a local store.

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    Page 1 of 6

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    from updating me on my order and ensuring I'm comfortable & available with the delivery process and date.

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    (31 reviews)
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    We purchased a $1400 mattress set from the Raleigh location. The first night left us both with…read morebackaches. We quickly realized our heads are below our feet and the middle of the mattress sags when we sleep in the middle (yes, we sleep cuddle). I notified the store, they sent a guy out with a yard stick. We ALL know what that means! There is no visible sag in the mattress but how it performs when we are in the bed is a problem. We explained our experience, and the guy suggested we give the mattress more time and that we had a year to exchange it. He also said he'd check in on us in a few weeks, which did not happen. Skip ahead 10 weeks and we can't take it anymore! We call, they say come down and pick another mattress. We go, we pick a firmer mattress ($799) and they want us to pay $300 more for a mattress that is $500 less than what we've already paid. Wait? What!?! He said flip mattress and see if that side is better, if not, WE (the customer) CAN PAY for them to pick it up, take it to their factory to be dismantled to see if there is a defect. This is the worst purchasing experience we've ever had. Their sales person says you can exchange if it doesn't work but the reality there is 25% fee (of lesser mattress) and you pay to pick up the bad one and deliver the new one. We are a senior couple on a fixed income. We saved for a new set and thought a locally made product sounded like a good idea for many reasons. If the company doesn't stand behind their product, clearly they know their products are not quality and they don't truly care about customer satisfaction. Posted for my neighbors. This is their experience.

    No pressure sales, excellent mattress, transparent pricing. In and out after trying every bed…read more 10/10.

    Photos
    Each of our mattresses is hand built at our factory right here in Raleigh.
    Each of our mattresses is hand built at our factory right here in Raleigh.
    All of our mattresses are hand built using high-quality materials like organic cotton.
    All of our mattresses are hand built using high-quality materials like organic cotton.
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    RDU Mattress Direct

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    We were in & out in less than 10 mins. Quality mattresses at reasonable prices. Great customer…read moreservice -- Highly recommend!

    SUMMARY: Love our Sanya Sephora Hybrid, wouldn't buy a bed without checking out these guys at…read morePremium first, and definitely wouldn't do so for a Bed-in-Box - awesome way to buy a bed, well worth the trip! * BED-IN-BOX SHOWROOM vs ONLINE-ONLY (5.0) - If you're tempted to follow the rage and buy a bed online, then why take the risk of buying sight unseen, when you can try before you buy at a showroom with beds on display, at the same price (or darned close to it)? Zero frills, just a step or two above a warehouse even, but it serves the purpose just fine, and that's what counts. * CUSTOMER SERVICE (5.0) - Loved working with Tom, such awesomely nice, professional guy with a no-pressure style. * SHIPPING SPEED (5.0) - Arrived in about a week, just as promised! * SANYA HYBRID SEPHORA MODEL (5.0): Love, love, love this bed! And boy, let me tell ya, we shopped until we dropped, drove ourselves plum nuts driving around and laying on different beds, settling on this one, and after 6 mos of well rested use, we honestly couldn't be happier! * COMFORT AND QUALITY (5.0) - Most comfortable bed we've ever owned! Yes, everyone's tastes are different, but for the two of us, we wanted a bed that was softer while still providing that underlying firm support, and this mattress delivers in spades! * Laying flat after unpacking (5.0) - The genius of getting a king size bed in a box that's about 2'x2'x4' and it still laying out flat with zero issues, is amazing ... zero concerns there! * PACKAGING QUALITY (1.0) - As far as quality of the box itself, the mfr should really be shot: putting a 70 lb mattress in a sgl-layer cardboard with no handles was insane, box showed up ripped and tattered, poor shipper (FedEx ground) had to cobble tape around it just to get it here. Then, just try to drag that heavy thing up the stairs ... it took every ounce of strength my wife, daughter, and I had to get it up there. That box should be twice as thick, with 2 plastic straps on each end and even greater support at those connection points.

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    The Original Mattress Factory

    The Original Mattress Factory

    4.7
    (13 reviews)
    1.5 mi

    When it was time to get a new mattress/box spring, I decided to go here based on the good ratings…read moreand philosophy of the company. I am happy I did. Greg, the manager, is very knowledgeable and patient, and explained the features of the various models without pushing at all. He did suggest trying out a number of types just so I would become familiar with how they all felt. I appreciated that, and it ended up that the one model I figured would be best for me was actually the one I chose. I am also impressed by the warranty and continued support that comes with my purchase. Everything arrived when they said it would and the delivery team was friendly and got everything done quickly and efficiently. The mattress itself has made a big difference in my sleep quality. I would highly recommend OMF and the Glenwood Ave location.

    Kind of embarrassing to wait 2 years before writing a review for excellent service. Even worse that…read moreits the excellent service experience that got me back to writing Yelp reviews as we excited covid. Back in late 2021 we finally settled on a new house. We were all exiting covid and our stuff had been in storage. We had moved back to Raleigh from out of town only to hit Covid. So our stuff had been in storage for several years. We moved in right before the holidays. As part of that we had to also get the new house ready for holiday guests. Yes it was stressful. Even worse, we found that our hand made cherry bed had been partially destroyed by the previous movers. Lucky enough a friend of a friend could recommend an outstanding wood craftsman. He came quickly and repaired the frame. That left the next issue, the mattresses had not done well in storage and needed to be replaced. And I don't need to remind you how much businesses and all of use were struggling to get back in a rhythm. So with maybe a week or a week and a half to go, i went in search of a mattress. Turns out it was an unusual size. I can't recall now. Thats what happens when you wait to long. But for YEARS while we had been in Raleigh before we left town in 2012, Original Mattress Factory had been our place for mattresses. What we all liked among other things, is that they are made here, in the store. So I messaged the corporate portal. Again, remember how much businesses were struggling to get back on their feet then. Wish i could find the email. I got an IMMEDIATE response from some executive. CEO? Can't recall. Clearly there not staffed at HQ yet. he had understood my need and called the sales rep at this store who was ready to have me come in. it had been, like, minutes. RESPECT. i raced over there and the sales rep, wish i could remember his name, was Johnny on the spot. he showed me my choices, said my unusual size was not on the floor, but they made them there and would whip it out for me. They could deliver next week! I almost propsed marriage right there. And sure enough on the day, the two guys showed up very professionally. they delivered, they even moved the old mattresses for me downstairs. The next day my long awaited nephew showed up none the wiser. What a fabulous experience. Each year since we have had holiday guests in that bed. The whole experience was an outstanding value. Attitude of good service starts at the top!

    Discount Furniture of the Carolinas

    Discount Furniture of the Carolinas

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    Just received our new set of couches and I couldn't be more pleased with them!…read more Everyone from discount furniture was very helpful throughout the whole process, from selecting a couch- to the delivery. The women in the showroom were very knowledgeable & made the purchasing process seamless. The color couch we wanted was not something that was in stock & was going to take 6-8 weeks to be delivered, which we were fine with. They had plenty of other options that could have been delivered sooner but this was the one we really wanted. They had everything delivered to us within the given time frame! The gentlemen who delivered the couch were professional & efficient. It had been raining on the day of delivery so the ground was wet, but they got the couches in our back door and not a spot on them. Very reasonably priced furniture & a great team to assist you! We will definitely be stopping here first for any future furniture needs.

    I wasn't looking for a couch this day! (5/23/25) (I needed a new one-mine was 20yrs old!) Another…read moreperson (Lynwood-Mattress Firm!) gave me this suggestion/check into!! I'm So Glad/Happy he did!! I was greeted by "Jennifer!!" immediately!! Is/was Wonderful/Very Friendly/Helpful/Knowledgeable/Caring/Patient/Great Listener to/for me!!! I told her what I was looking for! We looked around/Jennifer stayed with me till I was satisfied /done looking around!! (even when other customers were there looking!!) As I was leaving-it hit me-the "perfect couch-color "I was looking for-wanted!! Wasn't sure about-left store-but couldn't stop thinking about it!! Came back and bought it this day-couldn't pass it up!! Again "Jennifer" was right there to help with the sale!! "Kathryn" helped with the buying/getting delivery set-up!! Again Very Friendly/Helpful/Patient/Great Listener!! I also hesitated on the price for it!! After shortly thinking about price I decided it was worth it- a Great price too pay!! I needed it delivered!! Within a days time it could be delivered-by my Great surprise!! The "guys!!"(Frank/another gentleman!?" Sorry if I don't have the right name!!) that delivered "my new couch!! were Very Careful-Gentle/Right on the time said it would be delivered/Helpful/Friendly!! THANK YOU ALL FOR YOUR KINDNESS!!! (will be back again!!)

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    Discount Furniture of the Carolinas
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    Our dog Rudy approves, and so does my husband!

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    Our dog Rudy approves, and so does my husband!

    Ashley Store - furniture - Updated June 2026

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