This store is very large and has a huge range of selections available. It seemed that they were very short staffed for a very busy weekend, but our sales associate Michael B. was attentive, and managed expectations well. It's nice to not be pressured to purchase furniture, but then to also receive great service once you do want more information and to order! read more

The store was really busy due to the big sale. Michael Brooks was very helpful and made time for us without being pushy! We got our dream living room set with no hoops to jump through. Nerian was very helpful with getting us set up with payment and delivery! read more

The price of the couch I wanted magically changed three times. The last time it was spotted by ME on a flyer at checkout to be $200 less than the supposed "bargain" price I was given. I now noticed that I also should have received free shipping, also on the flyer. Buyer beware! read more

Good prices. Good products. The manager went out of her way to drive to wind gap to pick up a product for me. Customer service at its finest. read more

Great service. Cute products. They partner in this store with Country Junction so there are a ton of cute accessories in addition to the Ashley line of furniture. My friend is furnishing a home and a business so we have shopped her numerous times for beds, sofas, tables and accessories. The price is right and they deliver for free and often very quickly. Staff is happy to help but not overbearing. read more

Great place to buy furniture from great people very friendly and helpful I am so happy with my bedroom set and kitchen set I will always buy from this place! read more

I purchased furniture from Ashley Furniture in September of 2019. The furniture was delivered on 10/10/2019 and in the process the delivery company broke my floor lamp. This was not a cheap Walmart lamp, it was from an upscale Scandinavian store and cost $300. I phoned Ashley and was told that I had to take it up with their delivery company. I phone FGO Logistics and have been given the run around ever since. Every time I call Ashley I am told that there is nothing they can do. To me, if you as a company hire a company to deliver YOUR PRODUCT, YOU should make good when they destroy someone's property. And you YOU don't want to YOU should be concerned enough about YOUR customers to contact the freight company and insist that they reimburse the customer. Ashley Furniture had NO problem taking my money, but they won't step in on my behalf and address this with FGO. The best advice I can give is save yourself aggravation and do not shop at Ashley Furniture. If a company will not make good when their delivery company damages a customer's property it isn't worth shopping there! I rated this a one because I had to. I wish I could have given them zero! read more

Awesome!! I just bought an entire rooms worth of living room furniture/office furniture, for a little over $1000, yeah that's it!! Lillian was an amazing sales rep, not pushy, I told her my style and vision and she went above and beyond for me, plus I got everything 50% off because they were having an amazing sale; plus I received an additional 20% off, thanks to the invite Lillian gave me!! Courtney the GM was amazing and so helpful and accommodating to help us with our pick up. I have bought several pieces from Ashley, but this last experience was by far the best!! Thank you Lillian and Courtney for making my new office/lounge space, buying experience awesome! You'll definitely be seeing me again!! I will post a photo of my complete project room, when I'm all finished!! read more

On 11/10/19 we ordered a Sofa, Chaise and Dresser. On 11/21/19 the Dresser came fine. The Sofa was damaged and the Chaise DESTROYED on the truck. Over several weeks Ashley played games of what they would do. Despite us telling them we preferred they pick up the damaged Sofa & REFUND our $1,164.00 they played more games until they said they would replace the set in mid January. then it was 12/19/19. On that date they came...damaged our NEW HOME, did not have the tools to put legs on the set properly and did not bring the 4 pillows bought and paid for with the set. Despite MANY follow up emails NOT one response since 12/21/19. Many letters to the Ashley CEO Todd Wanek & NOT one response. The INVISIBLE Guest Services (Oxymoron) Manager has NEVER responded. So, where do we go from here? We will warn the public in every way possible to avoid Ashley Home Stores. They give you the idea that they care until problems persist and then they disappear. Everybody in the Ashley Chain blames someone else in the chain. Wonderful back biters! But, I will NOT stop until we get a REFUND preferably because having given Ashley multiple chance since 11/10/19 we are nowhere. We are in Bechtelsville, PA. reach out to me and I'll give you full details with names, dates, places and Ashley addresses etc that might be relevant. Ashley used to be a highly respectable company that I allowed to furnish a large part of 3 homes over the past 5 years. Now they are NOTHING and worst perhaps is that they hire the most unqualified delivery companies who cannot even follow directions to the house or once here, barging in like gang busters. AVOID Ashley Home Stores! Bob Faro read more

When we entered the store we were greeted by Eve. She was very nice and welcoming but not clingy like other sales experiences we have had at other places. After we took a walk through the store, Michael was easy to work with. He gave us space to go look around and then we decided on the Carnby piece, he was able to quote us for multiple options due to variable nature of the piece. Michael was very nice to us. Would recommend b from the store from the experience alone read more

We needed a new couch and got a great deal on a new sectional. Everything was in stock...only had to wait a week for delivery. Our sales person was Jeff. Go see him. read more

Worst customer service I have ever experienced. Delivery never showed after taking off work and now we are sleeping in the floor. The store literally said they can't help us as they have no contact for their 3rd party delivery service. ??? So what now?? DO NOT DO BUSINESS WITH THIS PLACE!! read more

Do not buy from Ashley Furniture. The quality is questionable, policies are not consistent with competing manufacturers and the customer service is horrible. I have been very understanding, patient and reasonable (because of COVID factors) and they are not willing to work with me at all to make good on their mistakes. Basically, I purchased a couch/chaise-lounge sectional on January 2, 2021 and as of July 30th 2021; I still have not received the new/unblemished furniture I purchased. I asked for a refund and for them to take the damaged furniture and they are refusing to comply; they just said to wait 10 more weeks for a third attempt on receiving a chaise lounge that is not damaged. I purchased a couch/chaise lounge sectional on January 2, 2021. They told me it would be 12 weeks to receive my purchase and I was ok with that. On April 21st (16 weeks later) I finally received my delivery and it was missing the feet to the chase lounge. The delivery people said it would be no problem and we contacted customer service. Customer service said they would ship out new feet. I was understanding of this also and accepted it. Later in the day I noticed a tear in the corner of the chase lounge. I contacted customer service immediately and they said they would ship a replacement chase lounge. July 5th (10 weeks later) my replacement was set to be delivered, I waited all afternoon and it never arrived. I contacted the warehouse and they said it was a delivery error and they would reattempt delivery on July 29th. They showed up July 29th and the replacement piece was damaged again with a shattered piece of plywood and torn fabric. I refused delivery and contacted customer service to ask for my purchase to be refunded and they can take the whole assembly back. I even offered to bring it back to the store myself. They were very consistent to tell me the policy is that I have 30 days to return it after accepting delivery and they cannot refund any purchases because I had the couch for greater than 30 days (even though I never had the complete undamaged couch/chaise assembly I paid for). I hate to be this kind of person, but I just want to make buyers aware. There are many furniture places to do business with and no customer should have to go through what I am going through. read more

We ordered bedroom and living furniture from Ashley Furniture in Quakertown on Sept 7, 2020 and were told it would be delivered in 4-6 weeks, closer to 4. Well, almost 13 weeks later I finally was frustrated enough to cancel the $4,700 order and go down the street to Raymour and Flannigan and spend $1,000 for furniture that is guaranteed to be delivered on 12/17. When we went in to cancel the order the customer service rep didn't ask why, is there anything they could do to save the order, etc, so that's telling me it's happening a lot right now. I would give this store 0 stars if I could. read more

12 weeks still no order... I'm not the type of person that buys a couch every few years because I wanna redecorate. I actually needed a couch. With being stuck in the house with the covid on the loose it was time to make the purchase. ( I had to talk my wife into this) so off we went. First stop Ashley Quakertown. This was two weeks before Labor Day. The sales person told me it was a 4-6 week wait... we walked because I needed something like... now. Next stop was BoBs. They said 4-8 weeks.... nope! Then flash forward to the next weekend. It was Raymore and Flanagan... too expensive. Then Ashley in Lehighton.... nothing we really liked but we settled on a couch they said was in stock.... perfect! Then.... whoops sorry... it's not available for 4-6 weeks. So we bailed. Then Ashley in Whitehall.... 4-8 wait and nothing we loved... so nope. Flash forward to Labor Day... I guess we're gonna have to face the fact we gotta wait for a couch... back to Bobs... I wasn't feeling good about what they had so then back to my first choice in what I thought was right place to make a solid choice Ashley Quakertown.... ( boy I regret that decision!) we had pictures of what we wanted and went in with a plan. But something really caught our eye. Grab a sales person... bam!!! We're doing this!!! The sales person told us 4-8 weeks. I scoffed at at 8 weeks! The sales person told me I shouldn't be that long but they have to say that because of the covid shut down. I thought I guess I have no choice? As we approached check out I noticed a couple really pissed off and arguing about getting a refund. ( I should've went with my gut and walked) but I thought they were just assholes or something. ( little did I know that's gonna be me and my wife very soon) so at checkout the sales person was entering my information and kept putting our order in wrong. 3 times she entered it wrong then she tried to pawn it off on another worker which flat out refused to do her job. It ended with me correcting her step by step to make sure I didn't get the wrong couch. ( wtf??? I don't work there!) smh.... anyway now the wait... No email... no call... nothing for 6 weeks. Finally I call to check I was told it was end of October. I was not happy but what could I do? Then flash forward to 7 weeks and 6 days. I get a call... YEAY!!! Delivery....NOPE! Now I'm scheduled for mid November.... huh??? Meanwhile there seems to be sales every weekend. How are you having sales on items you can't produce??? So 10 weeks I guess??? Mind you coincidentally my boss went to BOBs on the same day we ordered ours and got his in 6 weeks.... back to the story.... the day before the 10 week mark I get another call.... guess what they said????...... good news!!! It's set to arrive in our warehouse on December 23!..... huh?!? So guess what I'm sitting on for Thanksgiving with my family? Nothing I paid for OVER 11 weeks ago!!!!!!!!! So if you're reading this do yourself a favor..... DO NOT BUY FROM THIS PLACE!!! The only good thing that came out of this is my new sense of community I have with the numerous Facebook groups I had to join that have my same exact problem. Yea.... there's like 10 separate Facebook pages all dedicated to this company.... I wish I would have read the room better that day and listened to my gut. DONT BE ME!!! read more

We found a love seat and sofa set we wanted to buy as well as a child's bedroom set and no sales person to help us in an almost empty store. Guess they didn't want our business. The 5 sales people at the checkout just stood around talking read more

I was in today and spoke with Eve about a sectional sofa for our living room. Eve took the time to show me many, many options. Her expertise was incredible. This made my decision making an easy process. Thanks for all the help! read more

Had a blast looking around and being assisted by Kobi! Walked away with my first couch for my first apartment. Loved his stories, helpful and pleasant nature and humor! I'd drive an hour and come back here just to see him and give him my sale! If you want to be listened to, not feel pressured to buy and have a good laugh - come here and see Kobi! read more

I have had problems with customer service. Two months after receiving my living room set the love seat fell apart , they sent a repair person to fix it instead of replacing it. The repair person did fine repairing the broken places , but one month later another part fell apart, the product was cheaply made this time they replace love seat. Now the couch has broken piece on the of it and it's been three weeks after I called to have this repaired with no response. Every time I try to call I get the run a around or no answer, I will not buy from Ashley again ! read more

Ordered Furniture on November 4th - they said 2-6 weeks, and I was like hold on I can't wait that long. So they said they would check in to it and get an updated delivery -- called me back that afternoon and said 11/16. I could live with that - now it's 12/4 and I have been through not 1, not 2, not 3, but I am now past my 4th "it will be here" date. Horrible, rude customer service. No one will help you nor do they care. Can't get my money back without paying a restocking fee (would have cancelled in the allotted time had I not been told it was going to be in 11/16!! Convenient constructed lie on their part.) My favorite part was the sales girl who lied and said she was the district manager -- yeah, you didn't make district manager in 2 days, but kudos to you for being so committed to your lie. Don't even bother trying to track down the convoluted customer service numbers -- you'll only get more lies, more BS, and absolutely no help. I wouldn't buy another thing from this place if my life depended on it. read more

We had a very good experience at Ashley this week. We were looking for a sleeper sofa. It was nice to see that most of their sofas can be sleepers. The mattress used in the sleepers is very comfortable. Our sales associate Michelle was very helpful. I didn't feel like she was pushy and really let us take our time with our decision. She also saved us $500. She asked the manager if we could get the Black Friday sale early. Great experience. We will return for future purchases. read more

Michael was very helpful with showing us the store and the products that we were intersted in looking at. He offered alternatives and explained the different fabric choices. I would have given 5 stars, but the actual online prices were less expensive than the instore prices. That being said, Tracey and Michael worked and got as close as they could on the price, which was good enough for me, so we purchased a new sofa and recliner. read more

Went in to buy a mattress, Jenna greeted us and led us back to them-we looked around-tried some out. Jenna came back and helped us understand the financing and got us set up to do it. She took us back to the front and Jill took care of us the rest of the way with the payment and set up delivery. Both Jenna and Jill were very professional and very helpful. Will definitely shop there in the future for all of our furniture needs. read more

This has been, by far, the worst money I've ever spent. I received my $1800 bedroom set. The quality was low, everything was delivered and completely scratched up, I've been on the phone with them for weeks, trying to get it resolved. They now told me today that there's nothing that can be done. DO NOT BUY FURNITURE FROM THIS STORE. Low quality, terrible customer service. read more

I spent $4,000.00 on new furniture and waited almost two weeks for delivery. No big deal I get it. The day of delivery it was scheduled to be between 3 and 7 pm. At 4 pm they call and say their truck broke down. Ok, another thing I understand. They then tell me delivery will be between 9 and 11 the next day. Uh no, I work and told them it has to be after 3 like the first scheduled day. They say ok. Well the next day they come at 11 am and say delivery was refused. By who? My Dobermans? No one was home and that wasn't the agreed upon time slot. They then proceed to say I will get another call this evening to schedule. Hell no. Unacceptable. I tell them no problem keep the furniture and just refund me. Nope, they say it has to be done in the store not the customer service number. I call the store and AJ the manager doesn't return my call. I call back couple hours later and he wont get on the phone he has some lady do it. She told me that I have to call the customer service number and I said they had me call you. Oh she says. Then tells me they cant refund me until the furniture is back at the warehouse. How is that my problem where the furniture is it isnt in my living room so i do not care I just want my refund. She tells me to stop yelling at her, I told her she will know when I am yelling and she hung up on me. I call back and ask for AJ, guess what? He wouldn't get on the phone. Shocked right??? If this is how they do business and treat their customers stay clear because once they make a sale you do not exist. So now I will be calling the better business bureau, and maybe just maybe I will rent a billboard on 309 for that 4 grand and let everyone know just how bad this business is. There is a reason this place has such a poor google rating they suck!! Not to mention my living room is empty now for 2 days because they require you to have the old furniture out. read more

Do not waste your time here! They are con artists. They will take your money, you will wait 6 weeks and when you finally pick up they will tell you all of their shady policies. Spent $1000 on two pieces of "furniture". When I picked it up they came out with two boxes. Nothing was built nor was I told it had to be built. Then they wanted me to inspect all the wood pieces inside the boxes to make sure there were no damages. If I didn't then I would be responsible for returning the item to Philadelphia if anything was damaged. How can you expect a customer to inspect a piece of furniture when it comes in 50 pieces in a box with packaging. This tells me they do not stand behind their product. When I expressed my dissatisfaction to manager up at front desk, she said my sales person was supposed to tell me. Well, sales person never informed me on any of their shady policies. I told the manager every time I buy something here there is an issue. She told me not to come back then. After being burned by this place multiple times, (Yes I am a sucker who returned!) I will definitely not be returning to Ashley ever again. Especially the Country Junction in Quakertown, PA. Stay away! Furniture is junk and their customer service is even worse. If I could have rejected the items and asked for a return I would have, but would have been out 25%. No matter what, they were getting my money. I promise you.... STAY AWAY!!! read more