Absolute worst service I've ever received by a man named Rusty. Told him my budget, he walked me to the clearance and then proceeded to join his collleagues at a table for a chat. I guess my budget wasn't worth his time. I don't shop for furniture often but when I do I will never return to this location. read more

I highly recommend Ashley Home store in Phluegerville. Jessica the manager and Amanda were extremely helpful. Thank you!

The sales people are great because their paychecks depend on it. The customer service after the purchase is the worst I have ever experienced. Three times I have paid for furniture (over 10k in items) and it was never delivered on time. I'm still missing a love seat I paid for and the management will not return my calls. AVOID THIS PLACE AT ALL COSTS! read more

We brought a leather reclining sofa one and a half years ago they have come out to work on it twice keeps breaking particle board frame is breaking everywhere. Their customer service puts you on hold then hangs up ,when you get them they say they have new system and there is no record of repairs and your warranty has run out. Please don't buy from these people their furniture is junk don't get robbed like we did.Thanks for your time. read more

The furniture is beautiful but not worth the terrible customer service and rude people. The store contracts out for their delivery so once they get your money they absolutely forget about you. Their delivery service is terrible. Their "expert" craftsmen installed our bed wrong so I had to take more time off from work to be there for them to come fix it. They made appointments and didn't keep them. We had to reschedule several times because they couldn't honor their appointments. All they could say was "sorry, that's our policy." The customer care people were rude. There is a reason why they only have an average of 2 stars. Go to Rooms To Go. We had a much better experience with them. read more

My retired mom bought an $850 couch from this location two years ago and it's already falling apart. The frame is separating in three locations. Looking under the couch, the frame is made up of particle board. Not just minor pieces, but even the major support pieces are particle board. Ashley only carries a 1 year warranty but the frame has a limited lifetime warranty. Catch word being "limited". Limited means they will only cover parts. She would have to pay for pickup and delivery to and from the factory and $89 an hour for labor. It's been two weeks since the representative came out to look at the couch. They were supposed to call her to arrange a time for someone to pick it up and get it repaired, but so far no call. But, why pay the people who manufactured such a bad piece of furniture to repair their shoddy work. It should have been done right the first time. We have already found a local furniture repair person. read more

Amelia was a great help throughout the whole purchasing process! She directed me and matched items together with ease! 10/10 would recommend the store and using Amelia for help! read more

My husband and I recently moved to Austin from Tennessee, and needed new living room furniture. We walked into the Plugerville store and were greeted by Savannah. As it turned out, she used to live in the same town we moved from! It took us another visit to find a set of furniture we liked, but Savannah showed us exactly what we were looking for and didn't show us furniture that was way out of our budget. We really appreciated that! We ordered and received the furniture, and it turned out that we were unhappy with the set. We returned to the store and talked with Savannah again. She went out of her way to help us, even though we had to go to the other store to find a different set. I sure hope she got credit for that sale, because she really did all the work! The manager at the other store was very patient and helped us out with the sale and return. We have been very happy with the service. Definitely go to the Pflugerville location and see Savannah! read more

Do not, under any circumstance, buy from Ashley Furniture. They have no idea what customer service is past the point of sale. I had a fine experience in the store, got what I wanted at a price I was willing to pay. Now, the item I ordered was supposed to be delivered this Saturday, 2/4. The item was ordered in the store on 1/16. I get a call yesterday, almost 3 weeks after the purchase, telling me the item is not in stock and will not be available until 2/8. I understand that things happen that are beyond control, but the fact that this store has such a horrible grasp on their own stock and availability should have been the first clue as to not to purchase anything here. I ask for delivery on the following Saturday, 2/11 and make the request that it's delivered before noon. I think that's a reasonable compromise. You are putting me at an inconvenience, I accept that, now make it right by delivering in an early delivery window. Was informed that there was no way of knowing when it would be delivered until 2/9 and even then, the best they can do it offer a window. Called the store and talked to the manager there who tells me the same. So I email their customer service department. Got a call today from their Customer Service stating that based on the location, there's no way they can deliver before noon. Well, wait, I thought there was no way of knowing until 2/9? But all the sudden, they know now and the answer is that my reasonable request is not possible. I called to cancel the order and was told you can only cancel within 48 hours of purchase. Never mind that the item is not in stock. Never mind the store is not out even one copper penny. Never mind that it's their own dereliction of duty that is causing the request to cancel. Best they offered is to give me store credit and a $25 gift certificate off my next purchase. WHY WOULD I EVER BUY ANYTHING FROM THERE AGAIN??? So, that's an empty offer if I have ever heard one. Now, my only recourse is to see if they'll cancel the delivery charge and then just let me pick up the dang chair. Of course, no one can answer that. Apparently, the ability to even cancel the service they can't perform, needs to be cleared by the president of the company or something. I hope anyone thinking about buying from them comes to yelp first and sees all these negative comments. I would have saved myself a lot of heartache had I done so. This is a horrible horrible horrible business with no mind for customer service at all. They'll never get another penny from me. read more

I needed to replace my well-loved and well-worn rocker recliner. Went to Ashley Homestore and had a great experience. My salesperson, Taylor was very knowledgeable and helpful. I really liked the product both from comfort and construction points of view. The price was quite reasonable for the quality of product. Highly recommended read more

Just left the store looking for a mattress and couldn't get one sales associate to help even though there are SO many standing around and chatting. We tried to go up to one, but they walked away not even noticing I was trying to get their attention. I'm not chasing down someone for help... Going to go find a company that WANTS to help their customers. read more

Bought my sofa 3 years ago from Ashley Furniture... It's supposed to be "real" leather but it just peels right away after 3 years. Did some research online, this happens to EVERYONE that buys leather at Ashley. DONT SHOP HERE. They will rip you off. Protection plan only covers if you stab it with a knife. WASTE OF MONEY. read more

Sharon is the best . Ask for her if you need help !!!! Very dependable and knowledgeable

The staff was very helpful and friendly. We will definitely be shopping here for any future furniture needs.

If I could give this furniture store zero stars, I would. I recently moved to Austin and was on the hunt for all new furniture for my apartment so I centered to Ashley. I walked around for 30 minutes and not a single salesperson spoke to me. Which was pathetic because I planned on spending a good amount of money on my furniture. Finally, someone spoke to me as I was on my way out and I purchased a couch that went on sale the following week. It was $150 cheaper and I had to call and request that my price be adjusted. The salespeople just can't be bothered. The quality isn't great and I will not return. read more

If I could give zero stars I would. We bought a new house and after my mother-in-law bought us a couch from RoomstoGo (and enjoyed a pleasant experience), we wanted to buy a bed from them, but they stopped carrying the model we liked. After getting a positive review from a coworker, we went to Ashley. Biggest mistake EVER. The showroom is very nice and their furniture seemed to be a little more stylish than Roomstogo, but we did not have time to fill out paperwork for financing that night and decided to come back the next day. Unfortunately, we were handed off to a different salesperson who took TWO hours to finalize our order. We were so close to leaving and I wish we had. We were told the bed we wanted wasn't available for a few weeks and when we double checked, realized the salesperson had put the WRONG bed on our order. After putting the correct bed, it was thankfully available a week earlier, which is when we needed it because of out of town guests coming that weekend. Flash forward to the week of our delivery and I get a voicemail message saying they have to push back the entire delivery because the side rails to our bed were delayed. I called back, wait to speak to someone and find out it's been pushed back ANOTHER week. After explaining what the voicemail message said, they put me on hold again, come back and say they could get it the week I was quoted in the message (still a week late). Worried that they still got the wrong bed on the order, the customer service person tries to verify that it's the right one, but CANT. Their website doesn't have product numbers and all the upholstered beds have the same name: upholstered bed. She tells me I need to go to the store to confirm that they got me the right bed. Drive out of my way after work to talk to an inane front desk person who cannot tell by the order which bed it is. I end up having to find the bed on the showroom floor and take a picture of the model number so he can then talk to a salesperson to confirm it's the right bed. Again, he's showing a later date than what the voicemail message tells me and says there's nothing he can do. They remind us that it's been more than 48 hours so we cannot cancel our order. All we can do is exchange it for something else (and probably wait even longer). I leave the store and call the customer service line again, wait for 30 minutes to talk to someone and am again quoted a later date. At this point I am irate and can't believe how unapologetic and ridiculous their business practices are. After reading all the other reviews on here I am terrified that we just spent 2k on furniture that will probably show up several months from now damaged, or assembled incorrectly. DON'T SHOP HERE!!!!! read more

Rip off artists! Purchased a living room set and a box spring (foundation). Asked for a regular box spring, they sent something called a "low profile" foundation which is only about 2-3 inches thick. Called to have the issue corrected and they gave me the run around for over a week, then told me they would not correct the error even though it was their mistake. Spoke with a manager and customer care on multiple occasions with no success. They had their money and that's all they were concerned with. Disgusting business model. Terrible customer service. It is flat out theft to take someone's money and not give them what they ordered. read more

Rude sellers and worthless people roaming around with white aprons. They advertised labour Day sale but the seller said they have that on only a very few item. Don't waste your time here read more

The shopping experience was great then it comes down to delivery. There's only one option and that is delivery. Then they call less than a week later to change your delivery date, offer a gift card to their store then never send it. Now the furniture is delivered but the hardware is not with the furniture. The manager says they will mail you the hardware and once it comes in you will have to call and schedule a time for them to come back out to put the furniture together. This will take 5-7 business says she says. She offers you a gift card or store credit but you never receive it. The hardware is never mailed, as a matter of fact its nearly impossible to get a anyone on the phone. When you finally do it takes another 3 days to get someone to finish putting your furniture together. Now less than a year later your furniture falls apart. And they refuse to replace it so you file a complaint with the BBB. Very soon after I get call from a machine confirming the delivery of my furniture. They deliver however are unequipped to replace it. Now I have furniture in pieces on my kids floor! Please don't waste your time with their furniture! Spend a little extra anywhere else! read more

Ashley Store - My kids bottom bunk - Furniture Stores Near Me - Pflugerville, Texas

Made a purchase at Ashley's Furniture on 03/24/2019 and set up delivery for 03/27/2019 to My Mothers house, Called her on the afternoon of the 27th so congratulate her on the new furniture to find her upset and intimidated by the Ashley's delivery team?! The delivery guys tried to deliver damaged furniture, 4 peaces were damaged to be exact all badly scratched or badly repaid so she asked them to take the furniture back, The delivery team told her that they can send a repair team to fix the damages she told them that the damages were bad and she wouldn't be happy so take them back, Then the delivery guy got loud slamming his hand on the table saying he doesn't want to take them back because he would have to rearrange the furniture in his truck for the rest of the delivery's!!! So that would make his job harder?! Please help me understand this Ashley's, She paid for new furniture and delivery without damages, Why is it OK to deliver damaged goods and offer repair? The delivery team is the face of Ashley's at peoples houses in their private space, Why would your delivery guy even for one second thinks he has the right to get loud? Slam his hand on the table and intimidate an older lady alone at her house? This is unacceptable and mind boggling, If we can not trust Ashley's delivery team to enter our home I like to ask the management team of the company is this what you stand for? And to top it all My mother gets a call from Ashley's for a possible extra delivery charge because the furniture was damaged not to mention she took a day off work lost business to stay home wait for Ashley's to make the delivery?! Is this how you run your company? Deliver damaged goods scare them at their own home and charge them extra for your mistakes? read more

Our experience buying our bedroom set was good. Our salesperson Heather was knowledgeable and told us store was under new management and things were much better, after we shared with her our horrible experience previously. We were feeling things had indeed gotten better and then delivery day was approaching. Typical Ashley Delivery. We received texts and calls for 4 straight days telling us to call and confirm delivery date. We did each time. The 4 call said some items were not available and call to to discuss. When I called, they said it looked to them like everything was on the truck we ordered. The day of the delivery they were on time, but they guys they sent could not speak English at all. They showed us the headboard on the bed was broken, but could not understand what they were going to do about it. He tried to explain what was wrong putting together our chests of drawers and finally called someone who explained to me that the screw they sent to put the handles on had no threads. So they asked me is I had any that matched they could use. I could not find any and they told us to go to Home Depot and get some. I asked them to leave and said I would finish putting it together. This has always been the number 1 complaint with this store in Pflugerville. Delivery service is absolutely awful. After they left I walked outside to find pieces of cardboard, Styrofoam, and wood laying in the street where they unboxed stuff. We ended up getting a headboard a week later. This now the second time we have had issued with big purchases and delivery. Think twice about buying here. read more

I was very hesitant to shop here due to all of the negative reviews. In fact, we almost didn't go because we were so worried about what we read. We have some neighbors we are friends with, who convinced us to go, so we decided to give it a shot and went with them. We each had very different experiences. For us, it was easy from start to finish. We picked out our piece, paid for it, it was delivered on time by friendly guys, and all was well. Our neighbors had a much more frustrating experience. They found a living room set they liked, negotiated a price for it (which took a very, very long time), they went to pay for it..... and that's where they had a bunch of issues. The cashier messed up their pricing which had been previously approved. That took a long time to sort out, but it got fixed. They then messed up on the color they had chosen not once, but three times. That too took a very long time to sort out. They then found out that they were going to have to wait quite a long time for their delivery day, instead of getting their furniture in a few days like we did. All in all, they're happy with their purchase and the price they paid, but their experience was very frustrating. We are happy with our experience, and our furniture, but I found the exact same piece with free delivery the next day online for a $100 less. We'll be price checking next time we're at the store, but aside from that, our experience was good. We have a bedroom set to buy next, and I'm hoping that our next experience will be as good as this first one was. read more

I wish I would have read all the reviews before making my purchase at Ashley Furniture. We just purchased a brand new house and Ashley could have had a lot of our business for a long time but after my experience, I will not recommend them to anyone. I went in to the Ashley Furniture in Pflugerville on 11/17/2019 to purchase a sectional sofa and an ottoman. Before I purchased it, I explained to the manager that I was closing on a new house on December 2nd and I needed the sofa delivered no later than December 10. I asked him to be honest and tell me if he didn't think they'd be able to accommodate that delivery date because the only way I'd purchase it is if it could be delivered by that date. If the sofa wouldn't be ready, then I'd buy a different one, either from Ashley or a different store. It was a huge priority for me to have this sofa delivered in a timely fashion, otherwise we would have nowhere to sit in the new house. The manager assured me that they would expedite the order and get it delivered by 12/10. He got his "best sales guy" (according to him) to help us place the order to ensure we would get it in time. Based on his reassurances, we purchased the sofa. I didn't hear anything from Ashley Furniture for a couple of weeks so I called the sales rep at the end of November, who again confirmed via text message that we would have the sofa by 12/10. I called Ashley's customer service number on the first week of December and spoke to someone who told me that we would get the sofa part of the sectional on 12/12, the chaise on 12/17 and the ottoman on 12/30. I was very laid back about the delay and accepted those dates even though it was not what I was originally promised. We moved into the new house on 12/9, assuming that we would have a sofa just a couple of days later that week. On 12/11 I got an automated text message asking me to confirm a delivery date but my choices were 12/26, 12/27 and 12/28. I immediately called the phone number provided in the text message and asked the representative if there was any way to expedite any part of the order so that we could have somewhere to sit on Christmas. After putting me on hold, she told me that she was able to schedule the sofa delivery on 12/13 and the chaise would arrive on 12/19. So I took the day off from work on 12/13 and waited but the sofa didn't arrive so I called to confirm a delivery time. The rep I spoke to on 12/13 told me that nothing had been scheduled for delivery yet and that the earliest the sofa could be delivered was 12/18 and the chaise could be delivered on 12/27. This is when I ran out of patience because I've been given the run around and no one from Ashley Furniture has even bothered to call me and confirm all these delays. I've had to find out because I take the initiative to call! My delivery went from 12/10, to 12/12, to 12/13, to 12/18. Well, today is 12/18 and I did not receive any delivery. After my husband emailed the store manager today (12/18), he called to inform me that the sofa is "tentatively" scheduled for delivery on 12/23 and the chaise on 12/27. I don't trust them at this point because I've been given so much misleading information. If they were honest from the beginning and told me there would be this many delays, I would have purchased a different item. I don't have the luxury of waiting 5-6 weeks for this item to be delivered when there are so many other store and furniture options. Ashley Furniture lied to get the sale and they have proceeded to give me the run around. I've been given 5 different delivery dates at this point and they have missed every single one up until now. I'm very frustrated at this point that my family will not have a place to sit for weeks and especially during the holidays in our first home all because of Ashley's dishonest sales and customer service practices. My advice to anyone is to not purchase from this store! read more

I waited for a month to get my sofa only for them to bring me the wrong color! Vivian never followed the sale up after the purchase (to verify), I had the ship date move 3 times. I had to fight management to get a refund. Last time at Ashley furniture for me! read more

We have been customers for years and had great luck until now! We bought a nice dining room set. It was delivered with one of the glass shelves missing. It took over 2 months to get our shelf! We had to stop by the store, call multiple times and pester them constantly until we finally got it sent to us. Not only were the delivery men extremely rude, especially when we asked about our missing shelf, but customer service the entire time was awful!! It's been a nightmare. We will NEVER use this store again and if we could return our furniture and be done with them completely we would! read more

I just bought some furniture from Ashley's and Vincent was amazing! Vincent was very knowledgeable, professional, helpful and patient. Incredible customer service read more

I wouldn't shop here again if someone paid me. The customer service is highly lacking, their business is shady, and problems don't get resolved. They sent me a chair that was lower price then what I originally purchased. It has taken over a month for me to get the wrong chair picked up and still haven't gotten a refund since I don't even have the chair I originally purchased. I have dealt with 2 managers and then had to go to the store manager to get even an ounce of clarification. I sit on hold forever and then they close up for the day while I'm still on hold. BUYER BEWARE!!!! read more

I ordered a couch and matching loveseat. I asked for a delivery a month out because I was going out of town. Delivery date is looming and they call me the day before to inform me the loveseat is delayed. So...I will receive the sofa without the loveseat and basically, I get it when I get it. Yes, it is in the fine print that they can change the delivery date. I contemplated cancelling the whole order because I am afraid of having a couch without a loveseat...because who knows when it will come. They gave me a date but it's not guaranteed. They informed me it's a 10% cancellation fee...even though they created the problem. It was terrible customer service and they didn't care about my problem at all. They just asked that when I write this Yelp review, that it says in the fine print that they can change the delivery date. Well...Ashley...here you go. I mentioned it...funny, still makes you out having terrible customer service, doesn't it? If you would have have acted like you cared, that would have made a small difference but I got the talk to the hand attitude. I texted my original sales person, who is on maternity leave and at least she was apologetic and seem concerned. Never, never, will I shop with them again. Run...run...to another furniture store. I didn't have these problems with Rooms To Go...maybe I just got lucky with them, who knows I improved the rating from one star to three because I did get my loveseat the following week and the delivery service was very good. I am mainly posting a negative review about the customer care department. They are defensive from the moment you talk to them. Ashley Furniture did try to call me after I posted this review and I called them back to tell them to call me back...they did not return my call. However, I got my order completed, so I'm happy. Would I use them again....probably not. If everything goes to plan, then it's a good company. If it doesn't, the customer has no recourse. They have you with the 10% cancellation fee and the small print that states no accountability to deliver the goods when the say. Btw...you don't see that fine print until you have purchased your furniture. The sales people certainly don't tell you upfront, unless you know to ask. read more

It's hard to know how to review Ashley Furniture. The salesperson I worked with was great, and I'm pleased with the furniture that was delivered. However, I've been waiting for several weeks for some pieces I was assured would be delivered by a certain date. Every time I call, it's two more weeks until these items become available. This has happened four times now. When I try to call their main number to find out what's going on, I end up on hold for 15-30 minutes, only to be HUNG UP ON the moment someone tries to answer my call. Between the never ending back order and the glitchy phone system, I'm getting pretty frustrated. read more

I found some Ashley office furniture at another unnamed Austin store. I thought surely the Ashley Homestore would have a better selection and possibly better prices. No, the selection was worse & the salesman knew less. I wanted a desk with drawers on both sides ($599). His suggestion was to get the office table ($349) and add 2 file cabinets ($249 each) to go under the table on each end. REALLY? I should spend $849 to get the same thing that was $599 on one of their signs. NO, Ashley, I won't be back. read more

Amit Saha was amazing!!!! He was extremely patient, helpful and accommodating. I highly recommend coming in to see Amit!

I purchased a sofa sectional, Started with delayed delivery, then missing piece. Tried calling the store numerous times with no answer. Finally left a message with the delivery number who said they would send a ticket to the store to call me. No call back. Unable to get anyone to answer the phones...Nightmare read more

Worst furniture buying experience I've ever had. BE WARNED!!!! Ashley delivered our couch with a missing piece and then didn't schedule our 2nd couch for downstairs. When we found out they never scheduled our downstairs couch we also found out they were going to deliver another wrong piece for upstairs. We bought our couches in December and it's now February. My fiancé spent 2 hours on the phone speaking to customer service and billing who ALL pointed the fingers at each other. No one will take accountability. Horrible corporation. They then tell us we have to go in the store to replace the wedge. Turns out we have to purchase the wedge to exchange it bc they never charged for the 4th piece of our couch but somehow we have an extra wedge. This is the WORST experience we've ever had with ANY company. We returned downstairs since it never arrived. DO NOT purchase from ASHLEY!!!!! The reviews and twitter feed are TRUE. Disgusted that they treat people this way. Unbelievable. We will never return to Ashley and if anyone we know suggests they are thinking of Ashley we will make sure to prevent them from purchasing here. Beyond the worst experience. read more

Walked into the store and told Fred what we were kind of looking for. He took us straight to the perfect furniture for us. We looked around just to be sure but went back to first piece. Delivery is set for later this week! In and out of the store in under an hour. Quick and painless. read more

Store got the best verity of furniture and the best prices you could get. Must visit place

We visited 4 furniture stores before settling on Ashley. Great service, good selection, and we have purchased from another of their stores and been satisfied with their products before. So we're looking forward to the delivery of our new pieces. read more

Mike v. Was a great, attentive sales person. Came in and got a couch with a friend.

The quality of the furniture doesn't relate with the prices they charge. I bought a sofa bed about 1.5 years ago but it has been used as a bed very few times (4 or 5). The hooks already ripped the sofa's deck. By reviewing the damage you can see that the design provides very little protection to avoid this to happen. Customer service will offer only a visit but not the repairs. I'm just sahsaying that we were expecting a little bit more quality. we have other furniture from here (3 bedroom sets) but those also present quality issues. I'd look for other options if you want the furniture you are buying to last more than the credit to pay for them read more

Enjoyed visiting the store. Good selection of furniture at reasonable prices. Our salesman, Kyle, was friendly and helpful without being too pushy. read more

First of all before inwent to ashley furniture my entire apartment was from ikea. My hubby and I were moving and wanted better furniture that fit our new place. We stopped by Ashley and started browsing. Will approached us and asked what we were looking for. Will was fantastic, I am very indecisive and he was patient and understanding. He helped us pick a couch and recliner in our budget. After 3 hours we were ready to go. The next day i was having buyers remorse. We went back over to ashley and browsed our options again making sure we were happy with our choice. Fast forward to delivery day. All items arrived in excellent condition. Only problem was the recliner was just way to big in the space we had. We went to Ashley again and talked to Will again he was completelty understanding and helped us make an exchange and we ended up with a fantastic ottoman that fits and looks amazing with our new sofa. I can't not wait to go back to Ashley furniture and continue phasing out our IKEA stuff. The quality here is amazing and I couldn't be happier with the service and products we received read more