May 21st 2016 I purchased $1,714.25 worth of goods and services from AF Niles. $1,500 of that purchase was financed, $150.00 paid via AF store credit, and the remaining balance totaling $64.25 paid via my personal credit card. I left the store with one item, a throw blanket that costs $14.53, according to the receipt. AF and I scheduled all the remaining goods for delivery 5/27/16. The delivery crew arrived on schedule; however, they damaged some of the goods during the delivery. I declined the damaged goods and accepted the undamaged items. Therefore, I received a partial delivery. I called AF while the delivery crew was still there to let them know I was declining the damaged goods and was reassured they would redeliver the goods undamaged. We rescheduled the second delivery for 06/09/16. On the second delivery attempt, I noticed I was receiving the exact same damaged goods that I'd previously declined on first attempt so I declined it again. I called AF again to let them know I was declining the delivery and we actually scheduled a third delivery. Ultimately, I ended up driving the 15.5 miles to the store, canceled the entire order, and requested a full and complete refund. (Meanwhile, I had already received a bill from the finance company totaling $706.83 for the partial delivery that I had accepted.) However, AF processed a credit memo totaling -$635.07, which was $71.76 less than the finance charge I'd been billed. When I questioned them about the partial refund, they explained the remaining amount was the delivery charge, which was my responsibility. Therefore, I contacted the BBB with my complaint and received a response that AF was refunding the full delivery charge. At that point, I was happy with the resolution because that's what I wanted a full refund.
A week later, I received an updated bill from the finance company showing the -$635.07 credit and a remaining balance due totaling $71.76. I called the AF Niles 06/30/16, regarding the $71.76 bill and was informed the charges were for accessories items they had not received back. I explained the delivery crew took everything back except the throw blanket that cost less than $15. At that point, Matt, the store rep, said he would verify and confirm receipt and call me back. Matt did call back and said they would process another credit for -$45.00 for the accessories. I explained to Matt, this was unacceptable because I would still have a bill for $26.76. Matt explained the remaining amount was for the throw blanket. I tried explaining over the phone to Matt that isn't correct because I'd already paid $64.25 via my cap one credit card on 5/21/16 during the initial purchase. Unfortunately, I was getting nowhere over the phone so I took the 15.5 mile drive to the store to try to settle it person to person. I spoke with the Manager Tony who was not helpful at all. Each time I tried to speak and explain the situation, he'd cut me off. I asked him if I could receive something in writing showing, I'd have a zero balance on my account, to which he replied saying he couldn't give me anything because it was AF proprietary information. I told him that was unacceptable and demanded a receipt showing a complete refund. I informed him, that I'd previously complained to the BBB and was trying to avoid going down that road again. At that point, he said he said have a good day so I left the store.
All I want is a full and complete refund. I should not have a finance bill at all because I do not have any AF items other than the throw blanket. The throw blanket cost $14.53 + $1.49 tax (tax rate 10.25%) = $16.02 that should be deducted from the $64.25 that I paid with my credit capital one credit card which leaves a remaining balance owed to me of $48.28 read more
