Victoria greeted my boyfriend and I the moment we sat on the first couch that caught our eye. While we loved it, she helped us find something that checked our boxes even better. This was our very first couch purchase, and she made the entire experience easy, stress-free, and genuinely enjoyable. With our recent job change, our credit wasn't in the best place, but Victoria still helped us find financing options that worked for us. She answered every question with patience and a great attitude. I was extremely happy with her service. We'll definitely be back to add onto this purchase, and if you need anything at Ashley, I highly recommend asking for her. Couldn't have asked for a better birthday gift; amazing furniture and amazing service. read more

Horrible experience, go in on a Sunday and picked a couch set. Sales person Kenneth told us when do you want it by. We say Friday. Today Friday comes and nothing. We call their hotline and they say the order is set to come thru 12/17. Thats not what was told to us. We go to the store and every excuse in the book was given to us. Kenneth is off today, surprisingly. Okay now we are told that our couch is a hot item and their system did not update when he placed the order. So that's why it's unavailable. Why didn't they reach out to us throughout the week to let us know? We got rid of our old couches the night before. What a nightmare, waste of time. You'll be waiting like a sitting duck. No communication, and all lies. Phony bologna. You would expect better from the big companies read more

Don't buy thing from this store ordered tables from Zara with white glove delivery they threw 2 boxes in house & left call store over 8 times no one returned call drove there & was told can help & call customer service also they couldn't help me this company sucks don't go there read more

I have shopped at Ashley for years and had their credit card which was always paid off on time. Couple of years ago I went to buy a new table and was told they canceled my credit card but had no reason why. I will not shop there again. read more

Ashley is too expensive for the quality. I asked the sales rep to tell me the reason why half of sectional is 3,500 and what it is made from and she couldn't answer me. I considered it average. If I'm going to pay that much for for pieces of a sectional, it's time to look Walter E. Smith. SMH ‍ read more

Night and day from my first visit! I wanted to get another couch for my living room and came to check out their selection and sales. First I was greeted by Danny, and he was friendly and helpful. He walked us through the different couches and helped us narrow down our selection. Then we went home to double check the measurements before purchasing. I called to ask a few follow up questions and Victoria answered! And let me tell you she is EXCEPTIONAL! She was able to answer all my questions. She was thorough and transparent which I really appreciated! I was able to purchase my couch through her and she followed up a couple days later as promised to confirm the delivery date with us. Victoria, You are a rare gem, thank you for everything! read more

Think twice before you do any purchase. All sales are final and you can't return the item. The materials are also horrible quality. read more

I'm usually very positive in my reviews. But what a horrible place . From the furniture to atrocious " customer service" by the store manager. They delivered the wrong item and said I could keep it but it was broken. Couldn't get ahold of any higher locations. Finally went in and after getting some assistance by a manager Taj, was able to return and talk to the store manager Kiersten. She reeked of marijuana, was clearly high and tried to solicit her personal web page selfie queen or something. To make it worse she had me take some lamps and a painting " on the dl " as she put it for $20 cash. All that was bad enough but still delivered to the wrong table we which was broken. Stay away, far away from this place. read more

Where to begin with this monstrosity of a disappointing experience. Purchased several items at the golf mill location back in 2021. They touted the warranty plan that should last 5 years. Within a couple month, we reported a year on a couch. Issues within the 1st year of purchase would be handled by the store. Anything after would go to warranty company. We reported to store a tear a few months after purchase, which they should have handled. They dragged their feet and the year passed. We made the mistake of not following up. We foolishly believed they would handle it. We didn't call back till after the year. So now, the warranty company says they would handle it. But the policy is cancelled in their system. They said I need to work with Ashley to have them reactivate this. We are still waiting almost four years later. Wit h the store blaming the warranty company and the warranty blaming the store. Meanwhile, my couch isn't fixed. Ashley's customer service at this store is a joke. Either don't waste your time with this store or don't get the warranty. They thrive on not paying out claims. Miserable experience. read more

UPDATE 5/13/2025 - Dear Ashley Furniture Owner - please be advised that I have contacted the below-mentioned Customer Svc. number last week, per your response, and as of today nothing has been resolved, nor did your Customer Svc. rep contacted me back as she told me they would get back to me within 24 hours with a solution. After this final attempt to Customer Svc, I continue to have no faith and confidence that Ashley Furniture is going to follow through on their word. This is unacceptable service, and with that said, I will no longer shop at Ashley Furniture for anything! In late December 2024 I purchased two love seats under the condition that they would order me the same sofa fabric color throw pillows which the sales person said would be no problem and would order the same fabric throw pillows to make a sale. It is now May 7, 2025, and I have yet to receive the two last throw pillows out of four. Yes, it's been 5 months later and this store has yet to deliver on their word that I would get the pillows. It's been a 5-month frustration with the staff, as well as the store manager, Taj, who have been telling me the same story that the pillows have been placed and could not give me a timeframe when they would arrive. Well, after 3 months, they called me to say that two of the four pillows arrived and I can come pick them up. When I got to the store, I told the manager it's been over 3 months I have been waiting for the four pillows and couldn't understand why two pillows slipped away from the order if supposedly the virtual manager placed the order for the four pillows. I told the manager I would have never purchased the couches if your store was not able to deliver their word on the matching sofa fabric pillows because that is what I wanted, and went on to say that your sales person, Victoria, checked with her manager to make sure the store was able to deliver on my request which she confirmed and then placed order on the loveseats. To this date (5 months later), I have not received the last two throw pillows and the store manager, Taj, is not responding to my last email I sent him last week. I will never buy another piece of furniture from Ashley Furniture, and will let my family and friends know; that is, if shopping for furniture, to avoid having to shop at Ashley Furniture because it's not right that this store misleads customers with their sales pitch words and CAN'T deliver. This store has put me through so much frustration that after 5 months of waiting and still haven't received my last two throw pillows, they have worn out my patience and decided to write review now as I feel that I'm never going to see the other two matching throw pillows. This store gave me false hope and this is not acceptable. If I was able to give this store a "0" star, that is what I would have prefer to give this store as they mislead me to false hope just to make the sale at the time of purchase in Dec. 2024. read more

TL;DR Deceptive sales tactics, I'd advise you to spend your hard-earned money elsewhere. Did I see the bad reviews? Yes. Should I have listened to the reviews? Yes. Did I? No. Regrets? Major. THE SALE: First, salesperson initially stated the sofa he recommended was in stock and able to be delivered within a few weeks....except when he looked up the color/combo we wanted now all of a sudden it was a few months. Okay maybe this is a little understandable, but just the first of a cascade of half-truths. Second issue, did not let us know about the sales/promotion going on that was clearly marked throughout the store and tried to quote us the full price. Then explained the promotion inaccurately. Third, bring your calculator because these guys are unable to clearly explain the cost they are quoting you. Our salesperson gave us a general quote after discount including the protection plan and shipping/handling. I asked for a breakdown of the what each was costing and he basically gave us the price of the sofa and said we could kind of calculate it ourself?? They refused to give a breakdown in writing before the purchase but eventually gave a verbal breakdown as we were checking out. Fourth, use the calculator, I asked for an out the door price, including tax. They gave me a number, but when they had already rung everything up and we're ready to hand them the credit card they say, oh wait, that was NOT including tax, it's actually $300 MORE because of the tax. At this point we're feeling pressured because they're just waiting for me to hand over my credit card while I'm processing this extra $300. We paid it but I felt like a schmuck. Fifth ask about the fine print in the protection plan BEFORE agreeing, they pitched it as "What you pay for the protection plan, you get back as store credit if you don't use it". In the documentation printed AFTER checking out they say $300 off $500 purchase. Which is different from store credit, it's a coupon. In the paperwork they had us review AFTER checking out, instead of the shipping date in ~8 weeks they verbalized multiple times, it states up to ~14 weeks. At this point my frustration was brewing and I made my feelings known, asked what their cancellation policy is (you know in case we change our mind in the 2-4 months it's going to take for this sofa to come in), to which his and his Manager's response was basically: we offer store credit, we can exchange but can't cancel. Our salesperson was new and kept using that excuse for his lack of knowledge. Which is fine, but then find out. Either he hasn't had enough training or they're training him to use these deceitful/lying by omission strategies. Either way completely unacceptable. My fault for not asking, not advocating for myself, and not listening to my gut. At the end he had the gall to ask if this was my first time furniture shopping (all the questions I was asking, my increasing dissatisfaction with their answers/lack thereof). He called his supervisor over when I was asking about cancelling who again stated no cancellations, and said if it was too much money I could do financing. But in my mind IT'S *clap* NOT *clap* ABOUT *clap* THE *clap* MONEY. It's about who I'm giving my money to and at this point they were being insulting and I didn't trust them to give me a clear answer about anything and wasn't looking forward to another 3-4 months of headaches. We ended up leaving after having paid. But after a day of thinking and processing we decided to cancel. THE CANCELLATION Called the Guest Care Team number 866-787-7930 listed to call under "Cancellations" on the paperwork they provided. The rep told me they can't do cancellations at that number and to contact the store. I didn't feel like wasting my time with the staff at the store again as they no doubt would give me the same BS they gave the first time I was there. Even longer story short I ended up calling corporate (608-323-3377). Who transferred me to another person who was able to complete the cancellation "on their end" but also stated we would be receiving a call within 24-48H regarding the refund. I asked what to do if we didn't get a call and he told me to follow up with the sales dept at 866-436-3393. Which I did and they reassured me someone would be reaching out to me. Sure enough, the store contacted us within the day with more discounts to try to get us to keep the order but again, NOT ABOUT THE MONEY. I received a refund on the credit card for the full amount within 5 business days. Don't be like me. AVOID AVOID AVOID AVOID AVOID read more

* Sales Person That was Amazing * * Clean Store * * Great Merchandise * I've been purchasing furniture from Ashley through many stages of life. Quality, sturdy, and durable. They seem to always have what I'm looking for. Always happy to go back for more. Keep up the great work! read more

If I could give this place a negative rating I would. They don't deserve even one star! I spent $5500 on a mattress and power base with "white glove delivery". Two people that delivered it could barely communicate in English. The legs for the powerbase were way too high for my bed. One delivery guy managed to explain that the store has shorter legs and I should let them know within 24 hours which I did. The store now refuses to do anything about it and sends me to a different company to buy parts from and arrange installation. There is no real person to talk to, everything is through messaging. Customer Service is absolutely atrocious. I'll be reporting them to BBB and checking legal options. read more

DO NOT BUY FROM THIS STORE - I purchased at this store in 4/2024 for a dining room set. I ordered it in Illinois to be delivered to my new home address in Springfield Ohio. I was getting calls from Ashely advising there were coding errors with the order, and I would have to pick it up in the Lima Ohio Distribution Center. In speaking with an Ashley store in Ohio, I came to find out there is not a distribution center in Lima and that the Niles' IL location cannot ship out of state so should not have taken the order. The caller could also not provide me a physical address to pick up my order and there is nothing online to assist me. I then attempted to call the sales rep and he advised me he no longer works for Ashley, and I would have to call the Assistant Manager "Talge" at the Nile's location. He advised me that he would send me a text with Talge's information, but he has not done so and will not respond to any further texts. I have reached out to a corporate Ashley employee to assist me in getting or cancelling my order. This place will scam you....Do not order anything from them read more

If I can rate this store less than one star I would. Please stay away from this place. I was in a rough situation where I moved from California to Chicago and I was in desperate need to purchase furniture I was greeted by ZARA KASHKOOLI at first she seemed very nice when she was going through my furniture order and delivery. I received my furniture and noticed that there was a chip on the top service when the delivery driver were here I tried to get them to hold on while I called customer service because that is what ZARA told me to do however when I went upstairs to grab my phone they left. I tried to call customer service and there is no direct line for that. I've been trying to get this matter resolved going on a month now and they have done nothing. Customer service is shit. The sales person Zara is shit too because she told me all I needed to do if there was damage to contact customer service And there is none the delivery driver drivers that they use are awful. They're rude, unprofessional and disrespectful. Stay away from the store and stay away from the sales person because you will get shit on. read more

Took only 3 weeks for this to happen to my sofa sleeper And after 11 days we are still awaiting a return call about repair.They don't take returns I guess I should have read reviews first period read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

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A few weeks back, I came looking for a couch since ours didn't fit through any of the door fittings. While there, the salesperson told us they were having a mattress sale and thought, why not get a bigger bed. We ordered a specific color modular couch that will 100% fit through the door and the mattress for a good price. We were excited when he informed us it would be delivered the coming Tuesday. On Tuesday, they delivered two different colored modular pieces and we had only ordered one color so we had to send it back. The mattress worked well, however. We were told they wouldn't be delivered until the next week, bummer. The day before the delivery due to unforeseen circumstances, neither of us can be home to accept the delivery so I call their corporate office which sounds like a person in their home with a really bad internet connection. She confirmed it would be rescheduled for later that week and before ending the call, I had her reconfirm the date and time. The day before our delivery, we call Ashley once more to confirm our delivery and they said the dispatcher scheduled our service in one system and not the other. Who knew they had to collaborate with two systems... They rescheduled us for the next week. Once again, the day before the delivery, we called to confirm and they said everything looks good. We finally received the couches which look amazing in our home. The two stars do not reflect on the quality of the sofa or mattress but the way everything was handled after the purchase. The quality of the sofa and mattress would be 5 stars but their errors and delivery need help! Wow, to have a business owner respond to your yelp review and get your name wrong when my name is clearly visible. read more

After spending over 3K you would expect some semblance of customer service but we received none of that. We ordered a table and delivery with their "white glove service". They delivered the table after bumping it into every corner and wall imaginable but it turns out they were missing crucial parts necessary to actually put the table together. You'd expect any reasonable company to follow up and send someone out ASAP with the parts to assemble, right? Nope, it turns out we have to call every day for a week straight and receive different answers from every person we speak to. One person states "we've opened up a ticket", next person states "we've ordered the parts and will ship it to you directly in 7-10 business days". A week later we find out the parts were never ordered, completely unprofessional. It's virtually impossible to get on the phone with anyone from the corporate office so we've resorted to calling the store we placed the order from. Turns out they just want to make the sale, take your money and do nothing after that. I will definitely be joining the list of people who have reported this scam to the BBB. If you are reading this, don't be like me, go somewhere else--anywhere else! It's not worth it. If you purchase something from this store you better hope they get it right the first time otherwise you will be out of luck with half-made furniture just lying around your house. This is in response to the comment left by Ashley: We have tried to resolve this issue by contacting that number over a week ago. There is no help what so ever from anyone at this company. Don't take their response as an idea that they actually have a semblance of customer service because they absolutely do not. The worst insult has been they've only offered a $50 dollar Ashley gift card for this entire headache. read more

stay away from this company. They will not honor warranties or evenp come out when they schedule an appointment. we have spent a month being given a constant run around for an expensive and defective sofa purchased less than a year ago. they schedule appointments to come out, then fail to show up and randomly cancel. This was a horrible $3,000 lesson for us STAY AWAY FROM THIS COMPANY !!!! read more

I added the 5 year furniture protection plan, 400$ btw. The sales associate said that if anything happened to the couch they would send someone over to fix it. I ended up having a rip in the couch but was told it was not covered because the rip was at the seam.. you know, the weakest point where any rip or tear would actually happen. What a scam. Edit: After reading through all the exemptions I am even more pissed. Every single thing that could possibly happen is not covered. If you are going to buy a couch here DO NOT BUY THE WARRANTY. read more

Not bad furniture but the customer service is totally atrocious. Once they have your money and there is an issue you will spend hours getting a refund or dealing with them. No customer service in the store either. read more

They do not stand by the product warranties or manufacture defects replacement. ZERO STARS. read more

They need to rename this place to TRASHley Furniture, at least when it comes to service. For the second time in a year, my order is delayed far beyond the original date. I get the supply chain issues and whatnot that are going on right now, but they completely fail to provide any updates or communication. When you buy something from them, they are all big talk about how they will let you know when the item will be ready, will inform you about any delays, etc...but then they disappear entirely. If you call their number, a robot answers and tells you that your order will be ready sometime in the next decade. Both times I ordered from them, I am experiencing delays of more than three months beyond what they told me. If it's going to be a long time before the item is ready, be honest about it. If they told me six months, I wouldn't be mad right now. And if there's going to be a delay, tell the customer. Even an automated text would be helpful. This isn't hard. read more

I see that company business practices have only gotten worse. Stay away from this company. They ignored all issues presented to them. I tell everyone I know to steer clear. See earlier reviews for a list of ignored issues. read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Went to buy mattresses and sofa... don't be tricked with there 75 months no interest. Not part shown in the advertisement that you need to put a down payment. Paying took over more than an hour. The salesmen Chris and Flavio was nice and friendly. But unlike before, we didn't even able to get a pillow like before coz manager Crystal wouldn't allow it. I liked the manager before! read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Do not buy from ashley furniture. Last year I bought a bedroom set and I told them the delivery people broke the dresser. They did nothing. I had to have a friend fix it eventually. And I contacted them numerous times. The other day it broke again in same place and now going to go to a good furniture store to find one that matches. The bed was also broke but they sent stuff foe me to repair instead of replacing. They are a complete rip off with cheap furniture read more

We went to look for furniture knowing we may have a delivery problem with the holidays but settled on a couch because the store associate told us it was in stock (even though online it said out of stock). We were assured that it is different online and in stock with guarantee delivery in two weeks (possibly due to any end of year bonuses and commission she would have received). The day before the alleged delivery date we get a text saying it'll be delivered 2 weeks after. We called to confirm and was told no that's actually being delivered 4 weeks later. At the point I had to reach out to the store to speak to the associate who blatantly lied and gave me the "transportation issue" excuse. I'm a reasonable person but the hassle, lies, and inconvenience of it all left me with such a sour taste that I canceled it immediately. The only reason I'm giving it one star is not because that's the lowest star I can give them but because the manager called and offered us a good deal on the floor couch with next delivery. Needless to say I refused this mediocre couch and decided to support a local small business furniture store for a sectional that was 100x nicer at the same price. Best decision ever! Look elsewhere... unless you like overspending on mediocre furniture. read more

Price was average but five months later the sectional we bought has fabric that pills terribly and looks years old. Ashley's suggestion is to use a fabric shaver. Go anywhere else. read more

BEWARE: You would be making the worst choice shopping here. On top of not honoring their advertised prices, we ordered furniture and every single piece came damaged, cracked, splintered in some form. Headboard, nightstands, entertainment stand, you name it. EVERY SINGLE PIECE DAMAGED. And not minor damage either, huge things! I wish I could post pictures! Now the bedroom is empty and we won't have a bed for when our king sized mattress comes in two days (from American mattress mind you). Extremely inconvenient. When I contacted Ashley they said to "call back in 72 hours". If I could give 0 stars I would. If you want to waste your work day waiting at home for subpar furniture to arrive damaged, shop here. I will personally never order a thing from them again. EDIT: after waiting 72 hours as I was told by them I had to wait to cancel and ask for a refund, I called and called a dozen times with NO ANSWER. Ring ring ring ring then click hang up. Shows up in my log as "cancelled"... I got smart and called the store *67 and sure enough they pick up on the first ring. (I was about to get in my car and call Niles PD and ask them to escort me in there). Magic. Private call and they respond. Will wait their "5 days" for our refund. Have already filed a report with the BBB. These people are running a scam operation. Shady business. AVOID AT ALL COSTS. I have attached pictures. Disgusting business practices. read more

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So after many back and forth emails, Ashley will still not honor the $200 store credit. I have to spend at least $500 first. Attached is my receipt and nowhere on the receipt does it state that. It clearly says in-store credit of $199.99 if the protection plan isn't used for 5 years. They will never have my business again. read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Stay away. Worst experience ever! Worst customer service, cant get hold of anyone and one of the worst delivery services..I will never shop here. read more

My husband and I were searching for furniture for a unique space and we were not quite sure what would fit. I'm pretty sure we were challenging as customers, but our sales associate Clay was incredible. He worked with us on several occasions during our quest and was patient, knowledgeable and very helpful. I hope Ashley Furniture knows and appreciates Clay's contribution to the store brand. read more

I was a little hesitant after reading some of these reviews on here, but we had a good experience here. Originally bought a recliner love seat for our new basement theater, but it was too large to get down our stairs. Customer service was very helpful in quickly returning it and ordering two individual chairs instead. The delivery came on time on the date promised on both occasions. Our salesman Ricardo was also great to work with. read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Purchased a bed in February 2023, it was delivered 3/1/23 and assembled on 3/8, upon opening by 3rd party vendor of Ashley Furniture, the pieces were broken and not fully assembled! 8 days later another 3rd party vendor of Ashley HomeStore came and laid a brick on my frame to hold it up and reported the damaged goods and pictures. I still have not received a replacement or a technician to come and inspect the damage before Ashley HomeStore replaces the originally damaged furniture! The audacity of customer service also a 3rd party vendor located in a few other countries!!!! Why are you all not on the same page???? We are now in April and the service order for a repair tech placed on 3/14 was scheduled today,no one called or showed up, but when I call "a technician will call you in 24-48hrs"... read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

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Ashley's customer service horrific! Keeps you on the phone forever and then disconnects your call. Inconsistent with there response. Quick to take your money and refuse to give service that you would expect. The Ashley customer service rep did reach out to me. She told me that somebody would be contacting me to help review issue. She also told me if I didn't hear back from anyone to email her again. I didn't hear from anyone so I emailed her I have not heard from her or from anyone. As I said very poor customer service, no follow through all they want is your money for the purchase. Just heard from Mary at Ashley after 3 weeks of waiting. She told me that Ashley would not fix my table because it wasn't a manufacturer defect. We spilt a liquid on the table and it took the finish off how cheap the finish is on the table. I did tell Mary that I will never buy at Ashley again or recommend it. read more

We bought a sectional a few weeks ago and hate it... we were never told there was no refunds. We thought if it didn't work for our living room we could return a part or two and even mentioned to the sales lady and she never said we couldn't so we assumed we could. Come to find out after calling customer service because obviously the store doesn't handle phone calls that it's all NON REFUNDABLE and you can't even exchange anything! All we wanted was to exchange the chaise to a love seat and customer service was rude and connection was awful. I think they have customer service in a different country by how bad the accent and connection was. Buyers beware! read more

Purchased furniture back on June 16th. It is now 10/22 with no prevail of when we will receive anything. Calling the store is at least a 45-75 minute hold. They will transfer you around to give you the run around and no answers. I've been told the furniture would arrive end of July, then August 24th, changed to September 9th, 24th, 28th, then October 14th. Finally a confirmation for October 21st with an email confirmation and delivery time set. it is now the 22nd with no call, text, email explaining the delay. If I wanted to be ghosted I would have gone on Tinder. I wouldn't have expected this "quality service" from "America's Number 1 Mattress and Furniture Store." read more

BUYER BEWARE......I would like to express my disappointment and frustration with the sectional couch that was delivered to my residence today. Bought a sectional and it does not fit my space and I don't like the color. I called to see if I could replace it with a different color or purchase a different couch. The answer was NO. I was told there are no refunds or exchanges and that all sales are final. I WAS NEVER TOLD THERE WERE NO REFUNDS OR EXCHANGES. The customer service representative told me to look at my contact... YOU ONLY GET THE CONTACT AFTER YOU PAY..for your merchandise. I looked at the Ashley website and it states a 30 day refund/ exchange but that does not apply to instore purchases. I am so disappointed and will never ever buy from Ashley again and will tell everyone to beware. read more

Buyer beware! The 1 year warranty is a scam! My husband and I purchased a sectional from Ashley HomeStore in Kamloops, BC in 2021. It is falling apart at the seams (through no fault of mine) and have had the worst customer service experience of my life. I would say the customer service is borderline abusive. I will now likely have to pay for storeage for this sectional until this store will honour their warranty. Extremely disappointed! read more

If i could give Ashley Furniture no stars i would. We spent $4,000 on a bed frame, matress & box springs in May 2023. Come November 2023 the pegs are coming off the bed frame and the side rail is falling off. I called to have someone come fix / replace the bed frame and they're saying because i moved 4 months ago they're denying my claim. We moved with professional movers and did not take apart the bed frame. We moved in July of 2023 so for 4 months after the move the bed was perfectly fine. This is a 6 month old bed that's falling apart. I will never shop here again and i encourage everyone to find another place to get your furniture. You'll be over charged and left with faulty furniture and no customer service help at Ashley Furniture. read more