BUYER BEWARE......I would like to express my disappointment and frustration with the sectional couch that was delivered to my residence today. Bought a sectional and it does not fit my space and I don't like the color. I called to see if I could replace it with a different color or purchase a different couch. The answer was NO. I was told there are no refunds or exchanges and that all sales are final. I WAS NEVER TOLD THERE WERE NO REFUNDS OR EXCHANGES. The customer service representative told me to look at my contact... YOU ONLY GET THE CONTACT AFTER YOU PAY..for your merchandise. I looked at the Ashley website and it states a 30 day refund/ exchange but that does not apply to instore purchases. I am so disappointed and will never ever buy from Ashley again and will tell everyone to beware. read more

Buyer beware! The 1 year warranty is a scam! My husband and I purchased a sectional from Ashley HomeStore in Kamloops, BC in 2021. It is falling apart at the seams (through no fault of mine) and have had the worst customer service experience of my life. I would say the customer service is borderline abusive. I will now likely have to pay for storeage for this sectional until this store will honour their warranty. Extremely disappointed! read more

If i could give Ashley Furniture no stars i would. We spent $4,000 on a bed frame, matress & box springs in May 2023. Come November 2023 the pegs are coming off the bed frame and the side rail is falling off. I called to have someone come fix / replace the bed frame and they're saying because i moved 4 months ago they're denying my claim. We moved with professional movers and did not take apart the bed frame. We moved in July of 2023 so for 4 months after the move the bed was perfectly fine. This is a 6 month old bed that's falling apart. I will never shop here again and i encourage everyone to find another place to get your furniture. You'll be over charged and left with faulty furniture and no customer service help at Ashley Furniture. read more

Don't go here. I purchased a couch and when they tried to deliver it the delivery guys were incompetent. They couldn't get it in my door way They wouldn't listen to anything I said about maneuvering it in a different way to make it fit. Whatever I went back to this location and picked out a different couch on a Sunday. Was told the new couch would be delivered Wednesday. I called Tuesday to confirm and the girl on the phone said that they didn't confirm it so now the soonest delivery would be Friday. I told her that's fine. I called again on Thursday just to make sure it's actually coming this time. Guess what? They said the delivery was now pushed back to the next week Wednesday. Awesome! They weren't even going to tell me this. Now let's wait and see if I ever get this couch that I spent over $2000 on. Useless location. Go somewhere else. UPDATE: couch finally came on 11/27 with a wrong piece! So now I have 2/3rds of my couch and no one on the phone is useful. Management from the store was suppose to get back to be but they never did. Seriously can't understand how this is so hard. read more

Update on my review I received a message I thought from somebody that could resolve our issue but it appears it was just for show on Yelp. I was told i would have to deal with the store! I WISH I COULD GIVE NO STARS BUT YOU CANT POST WITHOUT 1 STAR read more

Absolutely do not do business with this store or Ashley in general. Have a broken couch after less than two months ... attempted to have repaired, was blown off by the technician ... re-scheduled and then I wasn't in the system. Ashley is completely unwilling to assist, I requested to return the couch and was told that my request would be granted ... now there are no notes that I ever expressed any concern. So basically .... they keep you on the phone, hang up and put no notes in and lie to you 5/15 update .... couch still not repaired - clearly defective - support team I was "working" with has ignored any contact for weeks now. Such a waste of money. read more

Tom is a good salesman-- knows all the products in the store. The store is a step above regular chains--great lamps, art, couches, etc. read more

I went to Ashley furniture and purchased a new sectional. The next day I went to show someone what I purchased. I decided to pull up the image online for the Alenya sectional because the picture i took didn't give it justice. I was surprised to see that the store charged me $250 more then it was online and it was a "managers special." I decided to go to another Ashley Furniture in Schaumburg and saw that it was also the same price as it was online. I called up to ask for the price difference as a refund, and they told me I had to come back into the store. I decided at that point i wanted to cancel my whole order because if the scam they were running. My rep was new and a nice guy, but the manager was a little off. He didn't even speak to me to apologize for trying to rip me off. When I went back to the store the rep i worked with told the financial representative how i was over charged and showed her a picture of the product verse the price that I paid. I told her I wanted to cancel and she continued to argue with me saying "you can't cancel the order now." In which I responded "great, when your driver comes I'm not going to accept the delivery." I liked the sectional, but i do not like working with crooks! read more

Buyer beware- scam alert! My wife and I purchased a sofa and a loveseat as a set in March and schedduled it to be delivered to our new home in April. When the delivery date finally arrived no one from Ashley contacted me. I couldn't get anyone on the phone and drove to the store where I found out it was never schedueld. At this point my sofa was on back order and we were told we'd have to wait 6 MORE weeks. I was angry but had nothing to do. 6 weeks later the day has finally come. I received a call and scheduled the delivery. A few days later I called to confirm and see if I can get it delivered earlier (just because they're not to good about it). To my disbelief the person I talked to said they canceld the delivery and I will have to wait 10 MORE WEEKS!!! Again, no one reached out, had I not called I would have probably waited again with no one to talk to. The agent didn't care she repeated the same sentence again and again "I'm sorry but you'll have to wait". She didn't care that I've waited and kept giving me the disclaimer garbage, "this is just an estimate", "this is just tentative" like it's not clear that they bumped someone up in line. Be very careful working with them. Have every tiny detail in writing. They will lie to you. They will not care for you or service you in any way. Their name means nothing to them. read more

If you don't want to see the furniture you purchased for 8 months come here! Told me 3 separate occasions on when the item would be in stock and it's still delayed. We ordered in April and now not coming until October/November. read more

I have never experienced anything in my lifetime like I did today with Ashley furniture and home store. I brought a very Autistic adult man into Ashley's in Niles a month ago to purchase a new bedroom set. My sales person Linda was very aware of the need to make this transition as simple as possible. We purchased a bed and bedding that was in stock just to keep things on a timely basis. I will say Linda our sales woman was awesome and that was the end of the awesome experience. Our bed and mattress set was supposed to be delivered on August 28. The delivery time was between 11 and two, still no delivery at 2 o'clock, so I phoned Ashley. Who then informed me at 1 o'clock that afternoon they had sent me an email telling me the delivery has been delayed until September 1. I was devastated for my friend so I explained how important it is to make sure that we keep this new date because canceling this one is going to be very difficult for this man to understand. When this purchase was made I was told they could not remove the old bed but they would certainly remove the mattress and box spring. I explain to the linda, our sales lady, that they were very old and she said that was no problem. I could've had my village pick these mattresses and box springs up in the special pick up with the bed but I thought it was a great thing he can keep them until the new ones arrived. Then today the delivery company shows up, two delivery men that could not communicate with people that only spoke English. I watch these men throw furniture around inside the truck like crazy to get to my stuff, that right there made me nervous. Then the Men carried the new mattress up, even though I thought that was backwards and explain that to them that I thought they should take the old out before the new. Unfortunately because they could not communicate with me, they then called customer service and handed me their telephone to talk to them. This is when customer service explained to me that they would not remove the mattress and box springs because they were soiled, I would assume anybody getting a new mattress Would not be throwing away a perfectly beautifully clean new one. Now I am left standing with a Very confused and sad autistic man not knowing how we're going to get his bed together for the night. No matter how many times I try to explain to customer service that we cannot leave him without a bed for the night, they wouldn't even carry the mattresses out and leave them in the garage, the only option they gave us was to let him sleep on the floor. This of course upset my friend, and instead of talking to us the delivery men literally got in their truck, with the boxspring to our set still in the back of it and the mattress laying on the floor in the bedroom and left. My poor friend was so confused and so upset that he actually ran in front of the truck to try to stop it to get his boxspring, they put their truck in reverse and literally backed out of the street and would not give him the rest of his mattress and box spring set. He was left with a new mattress laying on the floor to figure it out all by himself. I have never in my life seen such a disrespect for another human being as I did today from Ashley furniture store. The only thing that customer service has offered to help, is for me, myself, to phone the store back tomorrow morning and see if the boxspring is on the truck. This is now the third day I will have to takeoff of work to help this man simply get a new bed. We have also been informed, that the bed railings are back ordered until October. So now we have a headboard and a footboard that came damaged, no side rails, and a brand new mattress in a bag laying on the floor and our new boxspring in the back of a truck employed by Ashley. I actually cried real tears for this man today out of the lack of humanity. This is my way of sharing that Ashley furniture has absolutely no ethics when it comes to their clients. I hope none of you ever have to shop for furniture for somebody that is autistic or high on the spectrum, if so I would not recommend Ashley. I can only pray, that somebody in that company understands and gets this poor man his boxspring! Update: This is what I got today when I called the number above the customer service said they would like to make this better. That was after talking to 15 people on the line that have done nothing to rectify this. read more

Ashley Store - My response from Ashley furniture after they posted his phone number on my yelp review to contact them - Furniture Stores Near Me - Niles, Illinois

Complete scammers-- stay away from Aahmed -- we wanted the bed panel assembled but he never told us the panel was unassembled and that meant it wasn't suppose to be assembled even with white glove delivery. I had better and more honest help at Bob's Furniture. read more

It's quite embarrassing that it is September 17... the TV stand NEVER arrived. I had to go into the store a couple weeks ago and even had issues with the manager not wanting to pick up the fireplace that only went along with the TV stand. Again, we did not purchase these things separately it was one whole purchase and the fact that I had to fight with them to get my money back and they're giving me 2 separate checks for one refund that will take weeks and weeks to get it's just bizarre! The only thing I am happy with is that they have picked up the fireplace (that was in a box and collecting dust) literally after 5 months from when we ordered it. Truly shame on you Ashley's employees that we dealt with, the managers that were not accommodating--we will never shop with you again. read more

Other recent reviews are accurate. We recently ordered a dining room set for a new house. During the purchase, the seller made a mistake and forgot to apply a promotional discount of 20%. Fortunately that was corrected quickly and we got our money back, but that was just the beginning of the headache that is Ashley HomeStore. We scheduled our delivery in the store. Over the next few days I received multiple texts, emails, and phone calls, all to "set up" my delivery. I would pick a date, then the next day I'd get a call from a separate person asking me to set up my date. Most of the customer service representatives I spoke to were extremely rude and would hang up on me before I could finish asking questions. Finally, we got a date set and I received text messages and emails asking me to "confirm" my delivery time. I confirmed it multiple times, but on the day of delivery, nobody ever showed. I then called customer service and AGAIN they asked me to choose a delivery date, as if the one that I had finally set up and confirmed after multiple attempts never happened. I now have a new date and I have zero confidence that these delivery people will show up or that I'll get my furniture before summer. The customer service line says you can "stay on the line after your call to take a survey." That didn't happen, either. It looks like genuine complaints fall on deaf ears at Ashley. I will never buy another piece of furniture from any Ashley locations. read more

There are better furniture stores in the area. Rude manager and I was charged a restock fee on sofa that was canceled and never delivered. On line sales is worse. read more

I would not recommend online purchasing with this company. They canceled my first order by mistake, told me to place a new, cancel again and still charged me. They will not help you on their chat, you wait for hours and then They transfer you. forget about calling customer service, they make you wait for hours and then transfer you mid sentence and hang up on you. This is a nightmare dealing with them. By far the worst experience with a retailer I have ever had. And they are still holding my money! read more

The customer service is terrible I bought almost all my furniture for my new apartment from here and had an issue with one particular side table which even before delivery I decided not to buy I literally had to call them up every day to check on my refund process That wasn't the case while purchasing, they were ultra sweet while we were buying the stuff. Why not the same for issues like returns too? Aren't we the same loyal customers? read more

Ashley has good furniture, but the customer service is crappy. Bought a living room set back in December, was told delivery would be in January. Finally received one piece of furniture in February. Now it is March and still waiting on 2 pieces with no delivery date. All I get is "It is in transit". If I would have known this, I would have bought from a local store that had furniture in stock. read more

Incompetent furniture delivery. I recommended an appropriate wide route to the room. They declined and forced the sofa through another doorway, scraping paint of the door jam, dinged a wall, damaged the sofa. read more

I bought furniture from this place with a five year protection plan. I called for defective item to be repaired and they cancelled me after one week wait. I called back again and found that I have to wait another 5 days to get th e tech come and look at it. This is not fair. I paid for the services ahead of time.Yet wait for their time to get me the schedule? read more

They had my business for years but no more. I have been calling the store now for the 6th day in a row as no one picks up the phones. At first my family and I just assumed they closed that particular store. I decided it was time to move on to Abt where we get all our appliances from and now they have furniture! It may be a limited amount (but tons of mattresses) but definitely better quality. Shame that Ashley Furniture doesn't count customer service as a priority anymore; the way things have been going today not surprised. Abt is only a short distance from there. Glad it's still on top of everything. Sorry Ashley! Your business is no more needed. read more

Nigel and Danny took the time to listen to us and get us the right couch for our home. I would recommend asking for them. Thank you!

Do Not Buy From These People. They have no idea how to treat customers, they will not call you back. There is absolutely no one to speak to concerning delivery, customer complaints or any issue you may have. It is best for you to toss your money out the window. You will experience less aggravation. THEY LIE! DON'T RETURN PHONE CALLS AND ARE EXTREMELY INCOMPETENT. I called Freddy 8 times and he never called back once. I went to the store after waiting 6 months for my items. Diego said he would help me and I should email him. I did and he never responded back. They both need to be dismissed. GO SOMEWHERE ELSE!! read more

had a bad experience with Ashley furniture online. Ordered a white patio umbrella. My order said white. The umbrella came and it was definitely dark tan. I called to tell the customer service rep and wanted a shipping label to return it and she told me I should have known from the picture online that the umbrella was not white. I said but my order did say white. She didn't care and wouldn't send me a shipping label. She told me to go to a UPS and take care of it myself and my expense. I will never shop there again. read more

The store confirmed they will be sending the rest of the drawers within the week! Glad that they were responsive to my issue and were able to schedule the delivery for the remaining drawers Update: we have received everything and overall the furniture looks nice. read more

Visited the store on 1/4/19. My best friend and I immediately told the salesperson (older European guy, did not catch his name) that I was interested in a gray king sized bed frame that requires a mattress and box spring. Right away, he tried to sell me a mattress and box spring, to which I repeatedly told him that I already had both. He showed us every color queen sized bed, despite our repeated attempts to remind him that I was ONLY looking for a gray king size. He proceeded to follow us (very closely) around the store and not give us a moment to ourselves. After finally settling on a bed, we were informed that they did not have that specific color in the store (we saw a beige bed) but we could order it. We asked him again, at least three more times, if it was going to be gray, and he assured us that it would be. We asked if it would be a dark or light gray and he said he'd bring up an image online for us to see. He never specifically answered our question, which is why we kept asking. Finally, he brought up a picture and it looked light gray, so I gave him my information to put into the system. Again, we asked if he could confirm if it was gray. He stated that it didn't specify what color it was, but we could just go by the image online. Before handing him my card to make the purchase, as asked again, to confirm the color. When he finally did that, we found out that the only color it came in was beige. Being in sales myself, I fully understand the pressure of working on commission, but I also know when to draw the line. We felt misinformed and outright lied to, just so he could make a sale. It was at that very moment that he realized he'd been caught, and he simply handed my card back to me and walked away. If this is the way that Ashley does business, I want NO part in it. He single handedly made what should have been a pleasant and easy shopping experience and turned it into a terrible evening, as I didn't want to shop for anything else and we left immediately. read more

We got here at 8:30 they close at 9. The doors were locked and people , sales people were in the store, customers were in the store. Their phone stated they were closed, at 8:30 ? I guess they don't need they business. read more

Do not use this store or any of their locations! They brought us broken pieces of furniture. After two months of them trying to replace the items, they continue to give us the runaround and avoiding us. Someone will call to schedule a delivery, but then they either never show for the delivery, they tell us their systems aren't working, or the furniture is on layaway. The case worker also does not respond. They try to exhaust you so that you just take the thirty percent discount. The furniture is discolored, broken, and pieces are falling off. Stay away!!!! read more

I went in last week looking for a sofa. I was so lucky to have the best salesman assisting me and my daughter. Danny Dajani is THE BEST!!! He was so friendly and knowledgeable. He helped us find the perfect sofa at our price range. The selection at Ashley is phenomenal! They price match online prices as well with no qualms. Moving forward any and every furniture purchases will be at Ashley! I also want to give a shoutout to the Manager Fabian and Miss Tiana "the brains of the operation". You guys are all so great!!! Thank you for a great experience! read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Well let me start by saying that furniture shopping can be fun and exciting or just a complete nuisance. It's a coin toss really. There are just so many places in Chicago here too which makes the process eh, a bit more indecisive. Anyways, I recently stopped through to look around at this store. The staff mostly seemed friendly, but I had the chance to meet Danny. He really helped make the process of this particular shopping venture much easier and I picked things exactly to my vision, plus I saved on it too! He wasn't trying to upsell me on everything like furniture stores normally do. He was helpful and understanding of me having a budget but getting really what I had in mind to decorate my place with. 5 stars for overall pricing, delivery and setup came at the time as promised. I'm pretty happy with the quality of furniture I bought. And of course lastly he's all about the customers and I actually brought most of my furniture in two transactions with him. It was overall pleasant rather then dreaded or confusing. Look out for their deals here too. read more

Ashley Store - Hey guys meet Danny!, he was one of the best to help me and make my life easier shopping for furniture. - Furniture Stores Near Me - Niles, Illinois

Avoid buying furniture at this store at all costs! I purchased both a sofa and coffee table, costing $2,000. We received the furniture damaged and was told a technician had to come out and take a look at it before they'd replace it, fine. Technician came out, declared it was damaged, and it has been a NIGHTMARE since then. We cannot get a hold of customer service to tell us when we will be getting new furniture, store associates put me on hold then transfer me to customer service, which oh, by the way, takes a good 30-60 minutes to speak with someone in customer service, IF they do not hang up on you first. This has been such a disappointing transaction that I wish I never purchased from them. Avoid this store at all costs! Oh, and Ashley Furniture, if you'd like to contact me directly to resolve this, please do. read more

Do not ever think of purchasing from here. I am not exaggerating when I tell you that I had seven screws fall out of chairs I had a cracking chair and part of my table is completely faded and this all happened within two months of a purchase. When I called them, they blame it on me and tell me it's water damage. Then, they decide to send me parts, and they tell me that they will schedule a technician to come over and that it is covered. Two different representatives told me that. Then, someone calls to schedule the technician to come over to fix it, and then I get a call one minute later saying "We made a mistake, you are not covered." Their quality is awful, their customer Service representatives are definitely told to blame the customer. Warning, do not ever purchased from there. read more

Do not and I mean do not go to this store , no customer service and they don't exchange or return items. The customer service representative was extremely rude. read more

Our sofa was promised to be delivered today. I didn't get any calls for estimated time so I decided to call- the person who answered the call from the store does not care, she sounds as if she's dead. The receipt shows a 877 number which doesn't accept calls and it tells you to call a 866 number, put you on hold for half an hour only to get a person who says I'm sorry someone should have called you about the delay because it wouldn't be here until next month. Seriously?.I am beyond furious. If the sales people were honest enough to say hey it won't be delivered on time then I would have purchased somewhere else instead of waiting a whole month with nothing to sit on. ASHLEY SUCKS- DO NOT BUY ANYTHING FROM THEM. Unless you need your blood pressure to sky rocket. read more

We purchased a cabinet in April, and the delivery was delayed until late October (6 months later). By that point, we decided to cancel our order. I have spent the past two months trying to get a refund for an item I never received. I have had to follow up many times and explain the situation multiple times. I still haven't been issued a refund. read more

Do. Not. Purchase. A. Bed. From. Here!!!!! I regret getting our new king sized bed from here. Ashley does not sell, nor inform, its customers that all king sized beds are sold with only THREE flimsy wood slats, the same amount that they sell for a twin bed. Common sense would dictate the larger the bed, the more slats would be needed to stabilize the larger mattress. But Ashley fails to inform customers of this. Our bed broke TWICE. The first time, Ashley had two repairmen come out to try their best to fix it, but we were informed by the repairmen that there's no way this mattress can be supported by the flimsy three wood slats. The bed was sold to us defective from day 1, admittedly by their own repairmen. A year later, when the bed broke for a second time, shattering, the customer service I dealt with can only be described as abysmal. Hours of being on hold, shuffled between the Niles store, the Corporate line, and the Warranty company, sending dozens of photos to prove damage to the furniture, plus ignored emails and text messages. The warranty is a joke as well. Even though we paid for it, it only provided us with a $480 "credit" to replace the bed, despite the fact that our model bed had been discontinued! So we couldn't even replace the bed we originally purchased, to match the rest of our bedroom set furniture, nor pick out a suitable replacement without being tied to an arbitrary amount of money. And to add complete insult to injury, they REFUSE TO REMOVE THE OLD, BROKEN BED when they deliver the new bed, even though I've asked them if they would do this repeatedly. I've requested numerous times from sales representatives to have a manager contact me, as I've been unhappy with the service, and have not received a single call. Save yourself the irritation and never buy an important piece of furniture, like a master bed, here. Unless you enjoy sleeping on the floor or couch for 4+ weeks. read more

Have good furniture, have bad customer service! No free delivery/ on rental track/- I can't believe- unfriendly and root read more

Ashley Store - Furniture Stores Near Me - Niles, Illinois

Update: We purchased the mattress in July, picked it up ourselves at the warehouse and were advised they will reimburse the delivery fee since no delivery services were rendered. We are in December now, Christmas is in 2 days, and I called and spoke to 3 different people multiple times and my reimbursement still has not been processed. They always say they will call back with an update, but always fail to follow through. They make you go through unnecessary hoops. This is just so unreasonable and unfair. I don't know what else is needed to process this. read more

Danny helped us today and did such a wonderful job. Nigel the manager was also so kind. Very grateful!

Do not deal with Ashley Furniture. From the very start it has been a nightmare! The fabric on a $1,400 sofa is peeling after 7 months. The repair outfit sets a date for repair and never shows. And then says they have no record of repair order. We have spent hours on the phone trying to get this resolved. Stay away from this horrible company! read more