I had a great experience from purchase to delivery. The sales person took time to think of options that would work for my new studio and the delivery men were nothing but gentlemen. read more

We purchased a recliner and had it delivered a couple of weeks later. the salesperson was very helpful and concerned about exactly what we wanted. The delivery people were actually earlier than expected and very helpful. They brought the chair in, unpacked it, set it up and instructed me on how to use the new recliner. They cleaned up the wrappings and made sure. I was satisfied with the chair and their delivery. read more

I recently purchased a bedroom set and was helped by John. All I can say is that he is amazing! . I was not sure about the bedroom set and asked if I could come back later with my husband, he told me that was absolutely fine and did not make me feel pressured in any way. Amazing service and good quality furniture. read more

This is Ashley furniture...so you should know what you are getting by being here. That being said, I was impressed by the quality of certain pieces and how they were set up. I was especially impressed by the service staff. Our seller, Myara, went above and beyond with my friend's purchase. She even moved around some furniture so he could visualize pieces together. He is very indecisive and she patiently helped him for hours today and apparently had waited on him another day all day!! We were very pleased with his purchases and her professionalism and person-ability. Overall pleasant experience and will be returning again to finish furnishing my friend's house. Ask for Myara...you will not be disappointed!! read more

Really sloppy business practices paired with a heap of dishonesty. What started off as a pleasant experience took a left turn abruptly the following day when I was told that while I was led to believe I had purchased all the furniture I had chosen, that was not a reality. Through some error everything had not been purchased and I owed more money. Really unsettling to hear especially when my sales person had gone over piece by piece of my entire purchase. I had purchased everything months in advance as I wanted to take advantage of a deal before a major move, though a few days before delivery I was told part of my order wasn't going to arrive. How does that happen when it had been purchased months prior? Poor organization. Still waiting on a phone call I was supposed to receive 4 days ago to confirm a new delivery date. The only reason I am even giving 2 stars is entirely due to the pleasant experience I had with the delivery guys. I will never purchase from Ashley again. read more

I purchased over $2000 of living room furniture from the Naperville store in July, 2020. The pandemic resulted in the furniture being delivered in October. I understood that. However, starting in December the seams on the ottoman were coming apart and the fabric on the sofa and ottoman looked like it was 20 years old. CLEARLY, the fabric and workmanship was defective. I called the Ashley national customer service number starting in December and was "assured" a technician would contact me to look at and repair the furniture if possible. This is now 2 months since that "assurance" and nobody has contacted me despite numerous calls and emails. The Ashley customer service is terrible. While they tell you that you have a one year warranty, that's worthless because they don't act on any problems with their furniture. BUYERS BEWARE!! I'm sure I'll have to ramp this up and take them to Small Claims Court to get my money back for their horrible furniture. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.The only reason I am giving a star. Is our sales man Mohammed was extremely helpful and very professional. We were looking to replace our kitchen set (which was purchased at value city). Nothing was wrong with our current set. We wanted to update our kitchen set to match a new dinning room set which we like at Ashley furniture. We also purchased the insurance WHICH BY THE WAY. DOES NOTHING OTHER THAN PURE PROFIT FOR THE COMPANY. AFTER A FEW MONTHS I NOTICED THAT THE LEGS WAS PUT ON BACKWARDS AND THE KITCHEN TABLE WAS PRETTY SCRATCHED UP. so I called to see if the could come out to repair the table top. The manger did however did replace the dinning chair. But there was nothing the could do about the table top. I have someone come out twice to inspect the table. The quality of the table is terrible. DO NOT BUY THE INSURANCE Or what the call warrant coverage. I will not give them any more of my business. Very poorly made furniture. It will be VALUE CITY FURNITURE NEXT PURCHASE. read more

The bed itself is a very nice piece of funiture. The service at Ashley is horrible, in my experience. I had to go back to the store twice to get the pieces, and I had to buy the hardware myself at a hardware store. We have had similar experiences in Phoenix AZ. This will be the last piece of furniture made by Ashley that I will ever buy. read more

This store and their manager were beyond worthless. Wally is a God awful store manager who i wouldn't hire to run a lemonade stand and they lied to us about the delivery time and then refused to refund us the delivery fee even though they were two plus hours late on a Friday night. The ended up delivering it at 745 PM. I would never recommend them to anyone. They treat their customers like dirt. Good riddance. And we spent roughly $1,000. Oh and I forgot to mention that my 7 months pregnant wife took the entire day off work and we were hosting people that night. Yea but who cares. The customer is always wrong. Really special group of people here. If i could afford it i would happily burn the furniture we bought from these crooks. read more

Took over a month to get my stuff. Then the first delivery was cancelled and no accommodations were being made on their end. Second delivery I still didn't get all of my stuff and there had to be a third delivery. Spending my money else where from now on. read more

We have filled many of our homes with furnishings from Ashley Furniture. No matter which location we choose the experience has always been amazing! The delivery is always prompt and we are never disappointed read more

My experience was not pressuring and the person who assisted me was very laid back and answered all my questions

HORRIBLE CUSTOMER SERVICE! I purchased a couch from this location and the salesmen left part of the couch off of the order. I understand mistakes happen and I was not even upset about that. However, I am extremely upset that they refuse to correct the error. I asked to speak with a manager and was told I would receive a call when he finished a "conference call". Here we are a week later with no call back. Nobody will answer a phone at the store and the salesman, who always answered previously, is now ignoring my calls and messages as well. This has been my worst shopping experience, not just with furniture, but with any store ever! I am now left with an incomplete couch and nobody to help fix the problem. DO NOT SHOP HERE! I believe I have been scammed by there sales department. They will botch your order and then tell you the only way to fix it is to buy more furniture. Again, avoid the headache and go somewhere else!!!! read more

My husband and I just moved here from California, so huge change. We needed a table and decided to check out Ashley Furniture, this is where we met Bob Gross. He was very friendly greeting us by the tables and showing us around the entire store answering any and all of our questions. We found a lovely table and feel so great about our experience. Bob was even nice enough to call me the next day and thank us for our time and to confirm our delivery. Ashley's Furniture called and text me about our delivery time and was very organized. Our delivery is coming up soon and we can't wait to see our new table in our place. I also would like to add the Manager Amer came over towards the end of our purchase and was so professional and added personal touches to our purchase. We were so pleased with our experience. Great staff and great products. I highly recommend. read more

At first look, my Brinxton set looks solid. At our house, the dresser was knocked over by accident. It tipped over and hit another piece. The drawers are made of pressed wood and the damage done is ridiculous. I made a claim with the protection plan under an accident and was denied because they classify it as misuse/abuse. I am so disappointed in the quality of the furniture and in the protection plan. Both were a waste of money. I will not be returning. My review was taken down on their website and they have failed to respond to my feedback email they asked me to fill out. read more

Very happy with Ashley Furniture in Naperville. In particular, Sales associate Deb Skelnar, was exceptionally patient with me as I changed my mind several times while ordering a bedroom set and mattress. I've shopped at Ashley in the past and have always been pleased with their customer service. When it came time for delivery, they expedited the date for me, and gave me plenty of notice for delivery time. They appreciate the business and it felt like they were genuinely interested in ensuring my overall satisfaction in my shopping experience. Debbie B. Aurora IL read more

Do NOT order from Ashley Furniture!! Go to a local furniture store if you can! I ordered furniture from the Naperville store in January from Frank. Customer service said in March was going to be delivered on a Saturday, nobody showed up or called, come to find out never even had it in the warehouse. Now April my furniture was delivered, delivery guys had no clue what they were doing. They did not have the right hardware to put my bed together. My dresser was damaged. Called customer service they ordered the correct hardware to be delivered to my house and now that I have that I have yet to have anyone show up to put my bed together. I have a damaged dresser until they do the exchange in another month (supposedly) and a bed in peices!! When you call customer service everyone tells you something different my sales guy Frank refuses to help and they won't let you speak to a manager!! Horrible, horrible experience!! read more

Our Ashley HomeStore experience didn't go as planned...thank you COVID! The store in naperville was wonderful, I understand it's not their fault. Our salesperson, Ryan, was great! So understanding, professional, and polite! Unfortunately, their headquarters is what will deter us from buying from Ashley anymore. We ordered 2 couches and a coffee table May 7th. We were told they were on backorder, and would arrive 6/18...totally fine! 6/18 came and they gave us a delivery window of 10-2. We received a text around 11:30 saying they will be there in 20 minutes to deliver...they never showed. No phone call or anything. We called around 3:30 asking what happened. Their response was "oh I'm sorry, disregard today and they will deliver tomorrow". Tomorrow came and they delivered a coffee table and one piece out of three of our sectional couch. We were confused and was never told we would get things in pieces. Starting to get frustrated at this point. We called the store and hotline to be put on hold for 15 mins at a time or hung up on! We eventually go down to the store and again Ryan was extremely nice and apologetic. It's not his fault! He told us we can expect things to be delivered 7/31. We both are healthcare workers and understand COVID, but to come home after a long shift with nowhere to sit for 3 months and counting is getting old. 7/31 becomes 8/4, which becomes 8/20. 8/20 arrives and we get the 2nd piece out of 3 for our sectional. They forgot the 3rd piece at the warehouse! At this point we already cancelled one couch and bought one elsewhere. We go to the store for around the 5th time and they say we can expect the 3rd piece to arrive 9/1. Not once did they offer a discount or something else to use in the meantime. Again the store was awesome, their headquarters not so much. Apparently the store calls them up to 100 times an hour without answering the phone!! COVID has been rough on everyone including these healthcare workers but they way this was handled was all wrong. read more

Whenever I go into furniture stores I am extremely leery and very skeptical about the sales process. As a matter of fact I am very skeptical of sales people in general. After my experience in Ashley's, there are still good people in sales. One piece of advice I would give people who shop at Ashley's, look at the online prices before you shop in the store. The prices online are 40% cheaper than in the store. The reason Ashley's gets five stars is due to the fact that they have no problem matching the online price. As a matter of fact, they will match the price online before the furniture is delivered. I bought a couch yesterday and today the price changed so I call and asked if they would honor the new price online and they said no problem. This is why I shop at Ashley's because of their fair prices and they're excellent customer service. Stay tuned for an update and review when the furniture is delivered. read more

Worse experience ever. AVOID THE HEADACHE. We first ordered a king size Temperpedic bed from here and they were supposed to take the old bed with them. Delivery people said they had no order to removed so they left both our old bed and put the new king size bed in our room blocking everything. Next, we order 2 dressers. When they came to deliver, they forgot to put one of the dressers on the truck. Big inconvenience to reschedule for another delivery. Both times they removed the delivery charge for our inconvenience. Then manager gave us a $300 credit for another purchase. So we bought a TV chest, they came to deliver it and brought a damaged floor model. We complained, they came 2 weeks later to swap out for a new one and we always ask delivery people to remove their shoes or wear shoe covers when walking on our carpet which was newly installed (keep in mind my family and I never wear our shoes on our carpet). The delivery person said "we aren't required to move our shoes" and left. No instructions on how to get the item we ordered or anything. We will NEVER shop here again! read more

I went in just to browse. Dan Smith helped me and he was great. He didn't try to sell me things I didn't need. He was very informative and never rushed me or bothered me. I simply told him I would browse and he kept checking up on me to answer any of my questions. I would ask a couple questions and then browse by myself again, which I asked and preferred. I ended up purchasing a dining room set and a couch and Dan Smith was great! I would return and only talk to Dan. I usually do not receive much respect as I look very young (about 21 or so) so I was grateful when he treated me with respect and didn't give me that look like I was too young to purchase and a waste of his time. He treated me with respect and was very professional. I plan on returning. Thanks Dan! Kati read more

I went to the Black Friday sales in November 2013 and needed to buy a couch, dining table and chairs, dresser and mirror and a coffee table. I went the the north Brunswick store in nj and found the experience to be much more enjoyable than my trip to Raymore and Flanagin who tried to take advantage of me as I am foreign. The sales man Steve was absolutely amazing and made buying furniture so much fun and he gave me amazing discounts! The delivery men were also really friendly has had my furniture together in no time. I would highly recommend this store if you need to buy furniture and ask for Steve K. read more

My wife and I were extremely impressed with the service Dan Smith provided for us. He was very helpful, and thoroughly explained everything throughout our purchase. I would highly recommend asking for him by name your next visit. Thanks Dan! read more

I purchased a double reclining sofa and lounge chair. Delivery was quick but they dropped the sofa and bent the frame. Customer service was very nice and replaced my sofa promptly. I would buy from them again. read more

0 Stars. Horrible experience. Nick S promised me delivery of a desk in 2-3 weeks max back on July 8th. Desk got pushed back at least 3 times. I went into the store in August and Nick promise to give me weekly updates and that the desk would deliver by September 21st. He said if it got pushed back he would have it cancelled for free. Of course the order got pushed back again and Nick never once gave me updates unless I called or went into the store. What'st the point of giving me your personal number if you ignore my calls? Nonetheless, my order was pushed back to October now so I said I want to cancel it for free like they promised, he said sure but never did it. It's been 3 weeks since then. Ashley has literally stolen money from as I have already paid for the desk but never received it. They are the biggest thieves in town. Covid-19 is real and impacts businesses, however, this terrible customer service shows the businesses true colors. Anyone who else issues with Ashley I advise you to join the Facebook group for consumer complaints on AF (Ashley Furniture Complaints/Issues Advocacy and Resources). The amount of people who also have issues like this with Ashley is staggering. Tons of people complaining about their customer service, delayed deliveries, and false promises. read more

Ordered a love seat for my mother in law's senior living apartment (which I informed the sales person of) because they said they could deliver on Sunday, then they said it would be on a Tuesday AFTER she moved in. Scheduled delivery between 12:15 and 4:15. Family member sat there waiting with mother in law and received a text at 2 saying it would arrive at 3:15. At 4 they said 2 more stops and be there at 5:20? Called the store and they kept transferring me to different people. Service is horrible. If you have no life order from them, but if you actually expect them to get close to doing what they promise, don't bother. read more

You might want to ask about the return policy first. Shopped at the Naperville, IL store. Sales person/Manager were very nice and and helpful. Then everything went downhill from there. We purchased a chair for my 92 year old Mother. She lives local, but is unable to visit any stores with us due to her age. This is by no means an easy thing to do as buying furniture is subjective. Well, be aware that when you buy furniture at Ashley you keep it unless there are any defects on delivery. How does a 92 year old woman make a decision in 5 minutes during delivery if she will like the chair/ottoman? Really? However, she knew in 1 hour that it was not going to work for her. It is comfortable, but the arms are way too high! My mother is 5'-2" and cannot reach to switch the lamp off or answer her landline phone. We called customer service, the store sales person and manager of the store. They confirmed, "You own it." Well, this stinks. Your company policy is not the same as your competitors in the area. We would have been happy to pay a restocking fee, but, NO-way!! Well, this chair is useless to my Mother and we are forced to dump it at the curb. Can you imagine having to throw out a brand new chair/ottoman? This is how Ashley does business. Yesterday, my daughter needs a new mattress and the other one needs a new bedroom set, but they will not consider Ashley. Do you mean to say, Ashley Furniture, that you cannot take this chair/ottoman back and sell it in your warehouse sales? C'mon, Management. You should be ashamed of yourselves. I guess Management does not know the furniture term of, "Quality of Life". If you don't then you might want to do an internet search. I have no intention in walking into an Ashley store ever again. Thanks for treating a 92 year old like trash. And...have a great day! read more

On 01/01/2020 my sister and I visited the Naperville location on Rt 59. There we were greeted by Jonathan Robinson. The name of the game was mattresses. Naturally I had my list which contained what we both were looking for out of a mattress and mattresses I have researched. Jonathan listened and even took notes. Liking this guy already!! I could tell you my entire day in the store. Not going to do that. Main focus for me is on my experience with Jonathan. I really hate furniture shopping when a sales associate is involved. With him, we did not feel that way at all. Did not feel pressured, up sold, no sleight of hand or man behind the curtain crap. He listened to what we said we needed and he showed us products that would truly take care of our concerns in a mattress. Heck, our day was so great I even bought living room furniture!! His boss Chad even stopped in a few times to chat with us. We enjoyed our experience at the Naperville location because Jonathan made us feel like neighbors and not strangers. Johnathan and Chad even chat with you, can you image, friendly chit chat and laughter!! If you are looking for a great place to shop, check out this location and ask for Jonathan!! read more

We were looking for living room furniture on Black Friday and were not impressed with the service here. The saleswoman acted like she hated every minute of her job and snapped at a co-worker who tried to use a computer before she was done. When we explained that this was the first store we had visited and were going to look elsewhere as well, she got very snippy. The furniture itself was nice, but we ended up going to Bob's Discount Furniture and found the service there a lot better. read more

Very disappointed with last purchase, customers please take a good look on your final invoices.... Sales persons tend to confuse you with final sales at the end all they care is for their sales commission and to profit for the business. read more

They need to honor their words. To make the sale, they promise things but fail to meet them. I just moved in to the Naperville area and needed the Bed ASAP. Before paying the full money, I waited extra time to make sure they check their Inventory and commit to meeting the delivery date as I had a short window and they confirmed that it will be done. But very next day i get a call that they can't do it and I'll have to compromise and replace the box spring with a different brand. I agreed as I had paid the money and didn't have time to do it all over again. The bed came finally on agreed date but guess what, with a defective foot board. So eventually i ended up with a compromise on box springs (that i didn't like) and didn't get the bed as promised. When i asked them to replace the box springs as the delivery was delayed anyways now due to their manufacturing defect, i get to hear rudely that they accommodated me and I agreed to replacement so they can't replace anything even though I didn't even open Box Springs as bed wasn't complete. For God Sake, delivery date was the only criteria I had from beginning and I paid full money so can't understand where and how they accommodated me. I went to other stores in the Area as well and they either promised and delivered timely without any defects or didn't promise. I liked Ashley products in the past so I went to their store when i relocated but after this experience, I know where NOT to buy my remaining furniture from. read more

I love the furniture I got! High quality and soooo comfortable! The only thing I didn't like about my experience was my sales representative. He was extremely pushy and seemed to not listen to what I was saying and giving me bad advice. Noorus Samad personable kinda made conversation, but again annoying and pushy. But overall I would go back again and get some more furniture just with a different sales rep. read more

Great communication throughout the waiting for delivery process. It was delivered on the day and time slot promised. Overall a good service experience. read more

Buyer beware!! Worst experience with furniture and customer service - EVER. Our problem is still not rectified after 8 calls to customer service and 3 calls to the store itself. The store manager (Sam) is rude--STILL waiting for a regional manager to call (2 weeks now). We haven't had our furniture for a month and the quality is falling apart. Thread hanging from the couch, cushions are lumpy (noticeable from across the room), seams are not even. Awful quality!! Go anywhere else...seriously. Once they make their sale, service and care goes out the window. read more

STAY AWAY! LIARS LIARS LIARS!!! I was shopping for a mattress for quite awhile and was always afraid of pulling the trigger on an expensive purchase like this with no way of knowing if I will be comfortable after a full nights sleep. My salesman told me REPEATEDLY not to worry, that if I don't like it I could return or at the very least exchange it. So I bought it. Like an idiot. These people will say anything to get you to buy. So now exactly one week after delivery, I called to ask about an exchange. I was told no. I told the manager my story. He told me no. I even offered to spend ANOTHER $1000 and upgrade the mattress. I was still told NO. I asked him if he was sure that was his final answer because if so I was going to tell everyone I know and post it over and over on the internet. The manager's attitude and answer was "oh well" That right there goes to show you how much they really care about customer satisfaction. Their loss... I was planning on upgrading to a Tempurpedic and buying an all new bedroom furniture set. All I wanted to do was spend another couple thousand dollars, and they said "no." So when you ask yourself if you should buy anything from Ashley Furniture, your answer should be....."NO." read more

If I could give this Ashley store and Ashley in general less than a star I would. Ashley at one time cared about quality and customer service but I find that no longer true. I bought over $5000 worth of living room furniture it was delivered and the couch was literally broke in half. They wanted to leave the broken furniture and see if they could send someone out to repair. I obviously said no, they got me the furniture back about 5 days later. Now 2 months down the road the furniture is tearing at the seams. I called the store they told me they won't help with it and were completely rude. I called the corporate office and got the same run around they said it wasn't a seam tearing etc from seeing just a picture. I told them I will pay them up front to come look at it and if I'm wrong they keep my money and I won't say a word, they wouldn't even come look. I called a furniture repair company and $200 later it is repaired and it was definitely the seam. The repair company said Ashley is there biggest customer because they sell furniture and won't fix there poor quality so they come and repair and the customer has to pay. I wouldn't recommend buying or shopping Ashley. read more

This place is awesome. Sales people are not pressuring or stalking, very friendly and knowledgable.

Don't buy your furniture here. The sales women lied about the return policy and the store manager wasn't helpful at all. Miklaya was all too happy to tell us what we wanted hear so she could make her sale. The store policy doesn't spell out returns, let me tell you...there is no returns allowed. Go somewhere else with customer service. read more

If I could give Less then 1 star I would. This company delivered a bed to my house. Backed into my home and then when they went through there insurance denied my claim saying it never happened. How does one get away with something like this? I am not sure but now my hands are tied and I can't do anything about it. Not once have they tried to help or resolve the issue. To add to the problems, they also brought me the wrong furniture pieces and won't give me my money back. I WOULD NOT BUY ANYTHING FROM THEM EVER AGAIN!!!! read more

Andrea N. was kind, patient, and helpful. We highly recommend her expertise in new furniture.