This is not an official review yet. It is just a placeholder until I can come back and write a more thoughtful review. I just wanted to take a moment to say how irritated I am with a promotional offer I just received via email from Ashley Homestore. Yesterday I purchased an $8000 mattress. Today I received an offer for $100 off my next mattress purchase - expiring February 20. Who in the marketing department came up with this offer? Having said that, our buying experience was exceptional. I will be detailing this in the not so distant future. Just was hoping that someone from Ashley would see this feedback and consider changing the offer. Perhaps an offer that would get me back in the store ....$100 off bedding or other bedroom accessory to compliment my bedroom furniture purchase. read more

I am extremely disappointed with my experience at Ashley Furniture. I purchased a sectional on August 30, 2025, and was told by the salesperson that it would be delivered in early October. I planned accordingly and was excited to finally receive my order. A few weeks later, I received confirmation that my delivery was scheduled for October 18, 2025, complete with a delivery timeframe. I even took off work to make sure I'd be home and prepared for the delivery. Then, out of nowhere--the day before delivery--I get an email saying my order has been delayed until October 30, 2025. This kind of service is completely unacceptable. If Ashley Furniture can't deliver on their promises or communicate proactively with customers, they shouldn't make commitments they can't keep. I've spent thousands of dollars and all I have to show for it is frustration and wasted time. I expected better from such a large company, and at this point, I'm seriously questioning ever purchasing from Ashley again. read more

Spent over $7500 here....and am excitement disappointed! We were not quite ready to get our furniture delivered and we were assured that everything would be held for us since we paid for it. Getting ready for delivery now, we see that 2 of our items are out of stock and have a 6-8 week wait! Unacceptable! We paid for everything in November! They sold our items! Getting a hold of management is a joke. The store staff told me they'd call me. No one has called! Can't find a direct email address either. Poor policies and horrible customer service! read more

I heard this place wasn't good to deal with and had crappy furniture but the price was right and they seem to have good stuff.. looking ahead not even 2 years. After we were somewhat promised that this selection would be a sure thing it wouldn't get dirty it's covered under warranty blah blah blah. Well that was crap. We purchased their extended warranty which I swear our salesperson told us anytime they'd come out to clean etc. well when I actually called months later to get them cleaned I got the big run around then was told that the extended warranty would only cover certain things so we never did use that "warranty" such bullshit! I ended up getting that $$ back in December 2024 after numerous calls etc to their corporate. I bought a little furniture cleaning machine which didn't do a damn thing. It was supposedly scotchguarded and should easily clean?? HA!! Well I tried several times before buying this machine. Nothing!! Now if you could see from this pic this is 1 yr 10 months later? Do yourself favor spend a little more money and buy better furniture and you won't have this happen. We told our salesperson we had 3 dogs that get up on furniture he assured us it'd be fine- well check out the pic they're sooo not "fine" these couches look like they're 20 years old and they're not even 2. We were upfront and honest when we said our dogs are on our furniture. These have looked like this for sometime now. Don't fall for their crap their furniture is complete junk!! Next time which won't be too far away we'll get couches they will have attached back pillows so they don't get trampled down! I've taken these apart and restuffed them several times. Our dogs walk on top and smash them down. And they don't bounce back. Which again we were assured would be fine. And never ever get cream couches when you have animals!! Such a waste of money!! read more

Ashley Store - Our new set! - Furniture Stores Near Me - Naperville, Illinois

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They sold us a defective coffee table, that is deformed, and refusing to replace the item or issue a refund. Then they promised us to send a technician and we waited all day and no technician never showed up. I called them and they said that the manufacturer does not warranty cosmetics, total BS! They didn't even have the courtesy to call us that they weren't goin to send a technician at all. Wastes our whole day the day after Christmas. The BBB has been informed and I am planning to take them to court over this. Never again am I buying an Ashley product!!! read more

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Worst furniture I ever owned, my sofa won't even last by the time it is paid off. Save your money and don't get burned by this junk furniture like countless others. read more

The saleswoman in the store was great. The rest of the experience was terrible. The first part of my order was delivered a month later, but a key piece of my couch has not come yet making it useless. The delivery team damaged my home, and Ashley pawned the problem off of their contractor. They are denying the damage claim, so if I want to pursue it, I have to go to court. I can't afford court costs. So now I have to fix the home damage myself. Ashley billed me for the pieces they delivered, but useable because I'm missing a key middle piece of the couch. Two months later, called again and they "apologized for the delay" multiple times, but still no furniture. Supposedly they are supposed to deliver more on Thursday, we'll see what I get. I won't be ordering from them again. I tried to cancel my incomplete order and was told all sales were final. It's not final until I receive my products. read more

Ashley Furniture, Algonquin, il..... Bought leather recliner sofa. 7 months later recliner broke. Hundreds of calls back and forth with Service Department and our sofa is STILL Not Fixed!!!!!. Warranty service department is a disaster......parts don't get ordered. Technicians cont fox problems. Wrong parts ordered!! ​ read more

Customer service was horrible Their store manager didn't know the difference between full and queen headboard Wael Hussain, Naperville location, then started berating my wife because side she corrected him. It took three visits for Ashley to get it right read more

Just got furniture delivered. Our new table was damaged so I am waiting to hear from someone on when the replacement will come, so we are now without a kitchen table AND we are missing pillows that are supposed to come with the couch set we just spent thousands on. Called the store 20 times to try and get a hold of someone right away. I would have gladly called the driver/delivery guy if they provided a work phone number for him as I realized the couch pillows were missing as he was pulling off and had no way to get a hold of him. I called the store and an 866 number so many times to not have anyone pick up is absurd. Also just realized the delivery team didnt connect the chais to the loveseat before leaving. Awful experience. read more

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I was so excited to receive my bedroom set... which I spent a lot of money on. Upon arrival one of the main pieces broke. They said that they will order me a new one. Okay I understand accidents happen! Then after they left and assembled everything I noticed this on one of the drawers of the dresser. It looks like the piece broke off and someone tried to glue it back together. This is extremely upsetting to me that someone at the company would let a customer receive an item like this. This is very dishonest and sneaky in my opinion... acting like I would not notice that. I will never be purchasing from Ashley furniture ever again. Extremely disappointed. Update: they offered me 5% off...... ridiculous. Do not purchase from this company. It is awful. Beware. read more

Ashley Store - broken drawer. Looks like someone glued it back together - Furniture Stores Near Me - Naperville, Illinois

Update 2/25...just refused piece #3,that has same problems as the original. Apparently they don't understand the concept of pre inspected. What should have been handled in a week it's now 49 days of emails, calls, going into the store and talking with the manager, I still have the original piece of garbage in my house. read more

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Today my Ashley Homestore Dining Server arrived and the package and product were very badly damaged. I made several calls to customer service to only be told to leave a message after being on hold for long periods of time. I also used the chat that eventually abandoned the chat. I emailed customer service as well. I'm so disappointed with company that I'm not sure I'll ever recommend them or use them ever again. I will definitely never order online from them. read more

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I just called the bank Symphony- which works with Ashley Furniture to get my $30 late fee waived because of an error in billing because of a damaged item. The person on the phone wanted me to sign up for some recurring charge for a special order. This is a scam and I am infuriated that I was put through this ridiculous phone call. I kept telling the person on the phone that I wanted to speak about my bill or be transferred to a manager and he said I had to enroll in this offer. If I get mailed that offer and charged anything, I will be going to the BBB. I will no longer be shopping at Ashley given this is the bank and the service they provided today. read more

On March 31, 2023 I went to the Ashley Home Store in Downers Grove, IL to purchase a specific mattress and bed frame. I was going to purchase the tempurpedic adjustable base to go with my tempurpedic mattress but the employee suggested a cheaper bed frame So I went with that one. I spent approximately $4000 between both items. Once the purchase was completed she then told me it would be 7 days until I could get them delivered. I called 8 days later and said I still haven't received a call to schedule delivery. The same employee said it's going to be another 7 days. I wasn't happy but I was understanding. On April 18, 2023 I called and left a message for the employee who helped me and left a message. She never called me back. April 19, 2023 I called the store and went into an automated system where I was told my order will be shipping to their store on May 10, 2023. So I requested to speak with a manager and I spoke with Randy just 1 minute after the automated system told me May 10th and he told me it's not being shipped to their store until May 12th. Randy was useless and did not offer any help or suggestions. So at this time I emailed corporate who said they would try to find the frame at another store. 2 days later I was advised, via email, that she could not locate it. I informed corporate that for the inconvenience they should upgrade me to the tempurpedic adjustable base. Corporate told me no because it's more money. They did not offer me anything at all got the inconvenience. This was my first experience with Ashley Home Store and I will never shop there again! read more

I have purchased, furniture for my basement, living room, dinning room and bedroom and they have always been very good to deal with. I recently purchased another living room set and kitchen table. After the delivery, I did not want to make the drivers wait on me as I was stop 8 of 15 and they let me know this several times. long story short the table a high top looks amazing and we really liked it, however, with the chairs it is just to big for the room. I Immediately (within the hour) to share my desire for an exchange. I asked if we can exchange it for an even more expensive table and chairs. The store referred me to customer service who then told me that the store would have to do this, it was a mere exchange. She said once it is sold they could not take it back. well that's not true. I had an issue with my bed I purchased there and it was replaced. I was hung up on twice and was told I would receive a call back which never happened. As you can se by their rating they do not stand by their product and should not even state that they have customer service. We all know the feeling how you are jumped on when walking into a store to get a sale, once something goes wrong, they act like you don't exists. just horrible customer service and I will never go back. read more

Just bought a mattress and box spring...great experience. Last year I bought a sofa and love seat and was so pleased to go today. Malika Clark was my sales person. She is so professional and personable...I would definitely contact her again for my home furnishing needs. read more

When we first went to this store we had a good experience. Our rep was the manager "Scooby" and he did an outstanding job. That is where it ended. We were told our furniture would be in by late April. Scooby warned us it would be later than and most likely late May. We got "some" of it in October. This is when our experience turned into a nightmare! We made it very clear that we did not want any furniture delivered until everything was in. We were insured that all of our furniture was in. They lied! Today 10/15 is delivery day. They actually showed up early. The delivery guys were outstanding. The furniture was in good shape and they did a great job setting it up and taking all the garbage. Very happy with them. This is the major issue. We are missing 2 items. A hutch for the dinning room. We sold are old one and the people picked it up yesterday. They also claim it was never part of the order. Which is BS. When I tried to call customer service ot took for ever. Several times I would simply be disconnected before I talked to someone . Finally I reached someone and I was basically told it's not in the order have a nice. They also said the chair was on back order and not be into next year! That's right next year. This is the real kicker, I have 100+ year old China and no place to put it. I tried calling the store 7 times today to find out what happened. Every time it would just ring several times and then disconnect me. One more thing I can't cancel my chair order. The policy is after 30 days you can't cancel the order! The chair I was told I would have in 6 weeks and now is going to be over a year! This is worst customer service experience I have ever received from a major chain. read more

Order a dinning table back in March. At that time they said delivery will be in June. Still a long time but we were okay with it. Then they changed the date from June to august 13th. We were upset but couldn't do much. Waited and waited. Now that August is here, we called for delivery information the answer we get is your table won't be delivered for another 15 to 20 weeks!! WTF!! Are you serious. If you can't deliver from the beginning then don't take our order. We'll go else where or choose something else. All this time we've been without a dinning table. Could've just gotten something else if they were honest. On top of that when we asked to cancel the order they said there will be a cancellation fee!! Lol read more

I went to the store in May and spoke with Michalene Majestic who was my sales associate and is the store manager. I placed an order for a dining room table and a love seat. I paid $1,500 cash and the rest on a debit card. After going home and browsing the online website, I noticed that the cost of the items I purchased in store were more expensive than online. I also paid more for the "white glove delivery service" than what was offered online. I emailed her and asked why I was charged more for my in-store purchase and delivery if the items were cheaper online (a few hundred dollars cheaper than what I paid!!!). She told me that the cost for in-store purchase is different than what is offered online, and she could "give me a discount" but was not able to give it to me for the online price. I then canceled my order. I was told that a check would have to be mailed to me for the $1,500 cash payment. By June I had not received the refund check and continuously called and texted through their online chat. I was told numerous times that a manager would call me back to give me an update. I never received a call. I was told that the check was issued on three different occasions, yet I never received my refund. It has been FOUR MONTHS and I have NOT RECEIVED MY $1,500 REFUND. I went into the store on 9/7/23 and spoke with Kyle Lackner who is also a store manager. He told me he would speak with Michalene about refunding my money and they would call me back by 9/11/23. As of 9/17/21, I still have not received a call back or my refund. This Naperville location is family owned and operated. The "managers" at this store take advantage of people, rip them off and don't even follow up to resolve issues. I plan on filing a Notice of Dispute and taking them to arbitration to get my money back. If anyone has also experienced a similar situation, I highly recommend filing a Notice of Dispute against this company. Below is the link with detailed information about the dispute process as well as the link to fill out the easy two-page Dispute Notice. https://www.ashleyfurniture.com/drp/ https://www.ashleyfurniture.com/on/demandware.static/-/Library-Sites-AshcommSharedLibrary/default/images/drp/ASHLEY_NOTICE_OF_DISPUTE.pdf read more

My wife is very picky when it comes to shopping in general and Kyle made it very easy to find the right fit for our new home We look forward to NOT paying out of pocket but financing again with Kyle at Ashley of Naperville for our summer home! P.s. My wife is a very happy camper with everything we choose together! We couldn't be happier . read more

Yup so last review of these place still stand Customer service is terrible even . I had some from last review said call them or text so I did . Waste of time . I have given lots business since place opened . But last experience like going to car dealer . Me wife just looking we had bad experience at Bob furniture they Damaged are home . Don't waste my time Ashley I text all day I'm sorry . Yup read more

DO NOT ORDER ANYTHING FROM THIS ASHLEY STORE. All the negative reviews are accurate. Sales people over promise, and once the order is placed they do not care how miserable your experience is. From delays, to cancellations, to damaged products. ALL IN ONE ORDER. Store manager yelled at me because I asked for them to waive the shipping fee. I offered a sofa, loveseat, chair, king bed, dresser, chest, and two nightstands. They cancelled half my bedroom furniture for some reason. They will not return it bacause the first half has been delivered. I've been waiting a week to know when the rest will be re-ordered, and nothing. I paid in full, so they have my money, and I do not have my furniture. Their people really don't seem to care that they've essentially stolen thousands of dollars from me. I WILL NEVER BUY FROM ASHLEY AGAIN. they have the worst customer servic. Their people take no pride in their work, and lack complete decency. read more

My son bought his first home and we went to Ashley because I have had good luck there in the past. Frank was very helpful and let us browse at leisure. My son was able to choose from a number of sofas and recliners until he found the perfect one. Large selection and there are frequent sales. I recommend. read more

I paid $3000 dollars for a sectional sofa. After 18 months, the beige fabric is turning pink. I contacted the extended warranty company and they told me it is a manufacturer defect. I contacted the store and they said the 1 year warranty is over and there's nothing I can do. I reread the contract and found that the extended warranty company gives themselves an out for almost everything. Don't expect anything more than a free bottle of furniture cleaner from them. The service is horrible! I'm not going to bother trying to get a replacement because it won't last. read more

Ashley Store - Sofa cushions changing colors - Furniture Stores Near Me - Naperville, Illinois

Excellence friendly service! Malika was excellent in helping us fine recline and sofa chaise. Highly recommend asking for her!

Two months after purchasing furniture and it has not yet arrived. The best is when you are told that you cannot schedule your furniture for delivery. Again and again. Everyone can cite COVID, the opioid crisis, or the economy, but Ashley furniture will accept payment for furniture they are not interested in delivering. The greatest compliment to a customer is when they utilize offshore customer service representatives! Enjoy! read more

If you're looking to ever get delivery of your furniture, DO NOT shop here (Naperville Store). I have gotten pushed out for weeks now. Always with the same guy telling me the same thing. It's still not arrived at the warehouse, but the estimated date is next week....but then again the same thing happens the next week. I specifically picked this furniture because I did not have time to wait for months! The store will mislead you by scheduling a delivery date at purchase when they know there is no way it will be delivered by then. Do not bother calling them. They will do literally nothing. They will continue to repeat the same sentence over and over, "The dates are estimates. When your items arrive the delivery team will call you to schedule." WHY are you even giving estimates when they are clearly so out of line with the reality of the situation???? Honestly, a realistic date for the arrival of the furniture would be less enraging. Instead of the blatant lie that they use every single time, saying next week is the estimate. read more

UPDATE 09/21/22: DO NOT ORDER unless you're willing to wait forever to receive your furniture and be lied to. First delivery was set for 09/07. Then we were removed from the schedule without notice. Moved it to 09/14. Then again on 09/23. Just checked this morning and they said the week of 10/03. The representative said they're still waiting to receive them. However, I was told it was already at the warehouse several weeks ago and they were waiting on ONE ITEM. We ordered a sofa, love seat, dining table with bench, and a dresser. They had everything at the warehouse except for the bench! Why couldn't they do a partial delivery in the first place? I'm going to Macy's instead and I bet we will receive our furniture within a week. I regret going into Ashley. Never again. Customer service called to schedule delivery. I called them back to schedule it for 09/07. The representative I spoke to asked if we would mind a partial delivery (Bridget asked me via-text just a few days before as well) and I said, we wouldn't mind partial delivery because we need our furniture. Here's what we ordered: Sofa: ready for delivery on 09/07 Dresser: ready for delivery on 09/07 Dining table: ready for delivery on 09/07 Bench: estimated delivery 09/14 I took the day off to stay home and wait for our delivery. I called customer service to check the status and they said we were no longer on their schedule. They didn't even care to contact us to let us know. We paid extra fees for delivery so this very upsetting. Now they said the estimated delivery is on the week of 09/23. This is very stressful. Buy furniture elsewhere and be happy. read more

Pretty wide selection of furniture and most prices were fair. But I wanted to write a review on the gentleman who helped us in our search. Coran was patient and helped us immensely. He seemed genuine in wanting to help rather than most sales men and women who just want the commission. I highly recommend requesting Coran, he made the experience stress-free! read more

Followed up via email like Ashley furniture asked me to. Not happy with their furniture quality. Cushions cave in on the ones we have sat on less than 4 months. Pilling on cushions we have never sat on. Just beware of what you get with this company. read more

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The most awful customer service I have ever experienced. We purchased a sofa that was delivered with two legs broken. It has been a nightmare to get someone to come fix it for us. Also, we were strong-armed into purchasing the protection plan for the furniture, which we wanted to cancel and get a refund for after just a few weeks of owning the furniture. They were so difficult to work with, they even blocked my wife's phone number and would not respond to further inquiries!! Unbelievable! You can get much better service at www.wayfair.com if you want some decent furniture without all the hassle. read more

All of these customer complaints are true. After receiving (late) damaged furniture and spending hours on the phone with reps in the Philippines and Mexico (they tell you it's Florida), emailing pictures of damage, only to be told again and again that they don't have any info or that I just have to wait for someone to call me back (after waiting for a week), I told them I just wanted to return the item. They claim there are no returns, however, their website says otherwise. Save yourself all of this hassle and just call your credit card company. Within less than 5 minutes the payment was placed on hold and Ashley had to wait for money until everything is fixed to the customer's approval or it's free. read more

Do not purchase anything at Ashley Furniture. The customer service department will never call you back regarding issues. I called regarding the Orland park location and left a message for the owner, of course, he never called back. Be ware of a store that has cancelation fees for furniture and mattresses. You have to cancel your order for any reason, you will have to pay a pretty penny. 30% for any furniture and 10% on mattresses. I purchased a mattress and in less than 24 hour I went to the store to cancel. The first thing that was told be me was, "you signed the cancellation form so, you will have to pay 10%". I was financed for $9,700.00 and asked if I could purchase something else. The answer was it had to be a product equal to or more that the cost of the item your are canceling. That mattress was $4000.00. This store is greedy for money and do not want to satisfy the customer. You are better off gong to Darvin or Bob's Furniture. They do not offer this ridiculous cancelation fee. I will never purchase anything from Ashley nor will my friend or family. read more

Listen to all of the bad reviews. I made an order on 6/13/2020. I received several texts from Ashley pushing my delivery date back, when I was promised for it to come within 3-4 weeks of my purchase. The date now says 9/19/2020 for delivery. Okay at this point I'm sick of sitting on the floor in my apartment with no furniture, so I got a couch elsewhere - not from these horrible salespeople. Mind you, I was overcharged on a deal that was BOGO, but the salesman Yussef gave me 15% off everything convincing it was a better deal when it wasn't when I did the math. I came back today to cancel my order & they told me there is a 10% cancellation fee. I know that is their policy but when the furniture keeps constantly getting pushed back, what makes me think that Ashley even put any work into getting my couch out to me? None what so ever. The only ones being inconvenienced are the CUSTOMERS. Not to mention, a portion of the purchase was in cash, which is going to take 4-6 weeks to come out to me in the form of a check. Overall, these people do not work with you & don't do anything to accommodate their customers during these tough times. Ridiculous. read more

Very very bad customer service. I had bought a set of couches (fully paid upfront, not that it really matters). They told us they are in stock, just so we buy and then kept on pushing the delivery dates. The on call Customer service told me to go to the store to enquire about our order and when we went there the manager was so rude and intimidating to my wife. Naturally, as we we weren't getting the couches, we asked them hard question which they had no answers for. The manager instead of helping us out, went all the way to say that if she does not want to come inside the office, she better get out. Conclusion: Well, in the end we cancelled the order. Never stepping foot inside this store again. Well done Ashley!!! I wish I can give them negative rating. read more

brutal company. spent 4k on a couch with the warranty, 12 months later my cushions are as thin as pancakes and this is considered "normal", even though I rarely use the couch. Malika and the team lied about the warranty and I'd rather sleep on railroad tracks than buy anything from these crooks again read more

Customer service is the worse. Once they have your purchase and money. Forget it. You are old news. I will never ever shop there. I wish I read the reviews before. Because they are all true. What a terrible company to deal with. Ashley furniture, don't forget that you are nothing without customers. And one day you won't have any. I would assume from my experience that you have zero return customers. To whom ever is reading these reviews. Please don't take them lightly. They are all true. read more

I have recently realized that the past several furniture purchases we have made have come from this chain. They make all of their own furniture and all the people, including delivery are Ashley employees. Each purchase here has gone very well. Friendly sales people, low pressure and very good quality products. This time we decided to replace our sofa. So we purchased a sectional with recliners, cup holders etc. The shopping experience went well. The sales person was friendly and placed the order accurately. The delivery went exactly as promised with numerous communication updates between ordering and delivery. We could even track the truck online. We will continue to be loyal customers, another great experience! read more

If i could give Ashley Furniture no stars i would. We spent $4,000 on a bed frame, matress & box springs in May 2023. Come November 2023 the pegs are coming off the bed frame and the side rail is falling off. I called to have someone come fix / replace the bed frame and they're saying because i moved 4 months ago they're denying my claim. We moved with professional movers and did not take apart the bed frame. We moved in July of 2023 so for 4 months after the move the bed was perfectly fine. This is a 6 month old bed that's falling apart. I will never shop here again and i encourage everyone to find another place to get your furniture. You'll be over charged and left with faulty furniture and no customer service help at Ashley Furniture. read more