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    Discount Mattress

    4.2 (59 reviews)
    InexpensiveMattresses
    Open 10:00 am - 8:00 pm

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    Randy J.

    I bought two mattresses and a bed set here. The service was very satisfactory at the time of purchase and until the first delivery. But they didn't bring a mattress and the tools to assemble a bed set. They offered to assemble a bed set when they deliver for the rest of the mattress. They initially offered to deliver on Friday. They had no contact. I contacted them in the Friday evening. And they said that they would contact me between 7 and 10 p.m. to arrange the delivery time next Monday. There was no contact until the Tuesday. When I contacted him on Tuesday, the mattress came in yesterday and he said he would deliver them tomorrow. They said they would contact me in the morning, but they didn't. I called in the afternoon and they said they'd deliver it between 3 to 5 p.m. I understand that they have late because they don't have stock. But in that case, is it that difficult to call so that I don't wait? For a few days we can't do anything to wait for the bed. And we had to sleep on the floor for 10 days. Even worse, they left without assembling a bed set. When I moved the bed, the head of the bed fell on my leg. I'm really angry. I don't recommend this store to anyone.

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    4 months ago

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    10 months ago

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    2 years ago

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    2 years ago

    The salesmen was amazing! He was so knowledgeable about the different mattresses and really helped up!

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    2 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    5 years ago

    Great service & very reliable! They were able to get mattress sent in reasonable time & helpful while in the building.

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    6 years ago

    Great experience with Graham! Very informative and personable and love our new mattress!

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    8 years ago

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    6 years ago

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    6 years ago

    Needed a new mattress for my son. The staff was very helpful and patient while we decided which bed to get.

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    6 years ago

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    6 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    15 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Discount Mattress

    Review Highlights - Discount Mattress

    Graham, the owner was also a big help in helping us get the right price for my mother, who lives on a fixed income.

    Mentioned in 19 reviews

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    (154 reviews)

    $$$

    Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

    All around poor experience... Starting with the back end of this transaction: I picked up a table…read more& chairs yesterday at Bob's warehouse in Shorewood. I drove back to my rental property where this would be used and assembled the table and chairs (as much as I could). When I finished with the table, I noted a large scratch and secondary, small scratch (too pics). Then, the two chairs had 3 left legs and 1 right leg (!). I reported these issues this a.m. via chat, which took well over 20 minutes. I gave up and called. A gentleman at their customer service center was able to send a replacement chair via Fed-Ex (5-8 days). That said, he indicated that I had to text pictures (not online or via call) to report the scratches. So, I was moving on to my 3rd method of contact for the day. I texted pics to the number provided, and ended up texting with the same person from the online chat. I was told I'd need to return the table at the warehouse (40 minutes away) and pick up a new table (borrowing a truck again). Their QC is apparently awful. This is what you get for "cheap" furniture. I'm currently texting with a rep who is telling me there's really nothing they can do and that I needed to open all the boxes while on the ramp (there was a car behind me impatiently waiting). Also, they ask for signature the moment the boxes are placed in your car-- there is no opportunity given for inspection upon pickup. More important, we all know that we simply expect orders to be right in the first place. I've ordered so much furniture in my life and really, I can't remember ever having an issue. The pick-up at the warehouse also wasn't smooth-- the address provided in communication send you to the truck entrance-- not a big deal, but you have to back-track 3/4 mile. Then, I was sent to the loading dock to pick up and I waited almost 10 minutes before anyone opened the door. I called (no other way to contact) and was told the dock staff was occupied (I wasn't told that 10 minutes prior when I checked in at their offices on the other side of the facility). Even the shopping experience wasn't great. I had a sales staffer that had approached upon entry and when I later approached her (after looking around the store for a few minutes), I was swarmed by 3 other sales employees. Does this tend to happen at other stores? Absolutely. That said, it usually isn't to this extent. It is hard to explain, but it reeked of an unprofessional environment. Update: I just ended this issue after over 90 minutes devoted to the this issue. They "agreed" to send the table to me... but, what an ordeal. Texting is not a reasonable method for handling anymore more than the most simplistic issue. Chats/text-based "customer service" is for when you really don't care about your customers. My advice? Go elsewhere

    Discount Mattress - mattresses - Updated May 2026

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