My review of Ashley Furniture in Montclair gets 1 star. The sales staff is courteous and they don't harass you as you browse the store. The BIGGEST problem is customer service. They don't pay attention to simple detail & lack accuracy. I purchased a 6 piece bedroom set March 2020. The 8 drawers in the tall dresser do NOT completely close. Twice I walked into the store & made an appt for repairs. Day comes, no one shows up. I call - No appt exists. Apparently, My address exists under someone else's acct. One day, a tech came to my house, to repair a chair I didn't buy. Find out the customer he called had an 813 phn#, mine is 626. The tech intended to meet someone else. Since then; I've updated my info 3x, Two appts were arbitrarily cancelled without my knowledge. Twice, the rep didn't call back as promised. Twice they've hung up. Today 03-30-21 more than a year later, I called & set another appt. SEVEN PHONE CALLS + TWICE in Person. Really? Customer Service you have ONE JOB!! I will NEVER BUY FROM HERE AGAIN. (These appts were confirmed & made with Ashley with minimal contact during the Covid pandemic) read more

I purchased a nice bedroom set which the bed frame broke and the replacement insurance they claim comes with it is ridiculous! I made a claim in March and have called them too many times and still have my bed on the floor, we are now in September. They have not fixed my bed frame. 2 stars because frame broke and claim company is a joke! read more

Let me start by saying Patricia was amazing from the moment we stepped in she greeted us with a smile and asked what we were interested in and pointed us in all the right directions my husband is very indecisive and she was more than patient with us showed us everything and triple checked the prices for him he went home thought it over as we do all big purchases and came home double checked prices and Ashleys prices and customer service were by far superior to any other location we visited. Also the manager was very kind I don't remember his name a young guy double checked everything and gave us a few discounts, I'll will update my review when my order arrive but so far I'm extremely happy with my purchase Patricia was the best read more

I will never buy at this store anymore terrible customer service no customer satisfication

If I could leave a zero, I would!! I spent a significant amount of money at this location and several of my pieces were never delivered or were sent to the wrong address. I contacted them several times and was told my items would be reshipped when they never were! read more

I went to Ashley's furniture today and was helped by a young lady named Mayra, she was very friendly and helpful through the whole process of purchasing my bedroom set. I walked away a happy customer and i will be back in the near future to buy a living room set. read more

Please avoid this store like the plague, extremely poor customer service. The Manager Jorge is the worst customer service manager I have ever dealt with. They return policy is the worst, Unfortunately I did not realy check into before the purchase. They have an 800 number to call, 45 minutes to get a live person, then the call conveniently drops. They originally charged $1,978. 29 for the first purchase that is poor quality, since we couldn't get a refund we picked out another dining room set, charged that came out to $1,670.10 with tax, they wanted me to pay an additional 394.00 when I a credit from the first purchase of $1,655.03, I should have to pay an additional cost of $15.07? how do they come up with $394.00? The manager should not be in this position, They would not give me back our money, we have a table that we don't want and furniture that we have not received. Corporate Office is some where in the United States, website has very little information to contact corporate office. I could go on, all I can say is avoid this store, if you want to save yourself misery. read more

My experience at Ashley HomeStore was exceptional. The associate there Jacari was extremely knowledgeable and helpful. He was very patient and spent time with me to help make sure I got the proper mattress and a great deal. I will definitely be referring my friends and family to him and this location. read more

Came in to purchase a new bed room set and was helped by Duc. He made the process super easy and understood that because it was a wedding gift to us, that we needed to keep the cost down as much as possible. He gave us a great deal and provided great customer service. read more

If possible to give 0 stars I would. Worse experience I've ever had at any store. Started with a delayed on my purchase, then only received 2/3 of the pieces I ordered, followed by a run away (me chasing them) of when my last piece would actually get to me. After 4 different dates and no one with any answers to when they would actually arrive, my last piece showed up randomly, no call, no communication with me NOTHING. Thank God someone was home at the second to sign for them. Even their District Manager was no help and both male managers in store are rude to the point if they hate customer service so bad they should consider another line of business. I will never shop here again and I wouldn't recommend it to ANY ONE! read more

If I could give zero stars I would, because I believe that the General Manager, Jorge was implicitly biased towards me when providing me customer service. I walked into his store today excited about utilizing my gift card for being a loyal customers of Ashley Furniture stores. I wanted to utilize my gift card and take advantage of the price match option but was not allowed to. I was told that only the manager (Jorge) could apply the gift card and the price match to my purchase by a nice sales rep by the name of Velma. The general manager "Jorge" walked over and barely greeted me. Usually, Ashley associate greet you with a handshake. That is the professional ones. Anyway, Jorge came over rudely saying that they only do price matches for Mathis Brothers and Levits. Confused, I asked him why? Because in my mind they are always more expensive than any furniture store in the country. Anyway, he said that I could only do price matches online, but if I choose that option I would not be able to use my gift card. He then went on to ask me in a condescending way if I know which size bar stool I needed to avoid a return in the future because most customers get confused as to the height they need and have to return it anyway. I was really irritated by this time and just ready to make the purchase without losing my patience with the managers poor customer service skills. While I was finishing up with his associate Velman I explained to her that I was not intending to spend that much on the chairs. She called the manager over again, and Jorge rudely in his monotone and joker-ish condescending smile quoted me the same price without any other options, and he said, " well you can look for a more affordable bar stool if you like". I said I will just shop around. Velma offered for me to come back and see her at 5 pm, after he he walked away. I felt so belittled I explained to her I did not appreciate his approach, it was very rude because I had already done my research, my items were already in the shopping cart. All they had to do was show me how to get the price match and take my gifts cards and allow me to pay the difference; whatever it was. I came back at 5pm, and spoke to another sales rep and they said that they do price match and they could show me how to do it online. Confused, I said why did your manager turn me away earlier? They were not sure. The manager looked over at me and smiled. I got the customer service number from the rep instead, left the store again, and decided to reach out to corporate office but after an hour on hold and being hung up on. I went back to the store to speak to the manager and asked him why did he tell me they do not do price matches when the website guarantee price matches and it says nothing about not accepting gift cards. I tried to explain that that I did not come to argue or debate only to do business. I done my research and it is his job to assist me. I told him to please not judge me by the way I look I am not stupid. He went on to say that it is store policy. when I asked Jorge to see the policy, he said it does not exist and told me I cannot use the gift card anyway because they are not to be used with promotions. I asked him to show me where it says that otherwise he can't tell me that. He walked over to show me the back of the card which says, not to be used for promotions. I said then why did the other store allow it yesterday, and he said, "go talk to them about it and walked away". Three trips to this Ashley's and now I know why the parking lot is empty. Many other things were said Jorge while he assumed I did not know what I was doing, and that I could not afford the bar stools when all I was trying to do was get them to honor the price match and utilize the gift cards that were given to me from two separate purchases over $1500; one happened to be yesterday. JORGE did not help. This manager is biased towards me because he treated me unfairly for no good reason; assuming everything about me that was total the opposite. all the reps in the store seemed fearful, clueless, and unhelpful. They all just sat around and talked on their phones with fake smiles with little to no eye contact; weird actually. This was a horrible experience. Then to top it all off the price match item just went up and now the same chairs are $50.00 more. Ugh!!! I am going to file a discrimination complaint because why else would he refuse to help me? The policy says nothing about what he was saying and or doing to make him refuse to assist me with my price match and gift cards, even his employees would not help me. I am sure it is because they are afraid of Jorge's insensitive mannerisms . Velma was nice and she tried to help me. However, she could not do anything without having to call for Jorges' poor assistance. So sad!! She lost a sale and he lost a great review. Unfortunately, I have no photos to show because he did not assist me to buy anything. read more

Bed Bugs and Poor Quality!!! Purchased a sectional sofa from them and it was delivered on October 5th. Within 3-4 days of delivery my entire family, including my two small children, were covered with bites. We had never seen these bites before and we became frustrated and desperate to find the cause. After $1000 of inspections, it was discovered there were bed bugs on the sofa and ONLY on the sofa- NO WHERE else in my home. We had to endure denials, excuses and rude behavior before Ashley's finally agreed to replace the couch, but refused to cover the cost of inspections and left the removal of the bed bug infested sofa to us. Unfortunately, it was too late to stop the bed bugs from traveling to other rooms in our home. It wasn't until we threatened legal action a couple of weeks later that they agreed to treat our home (According to their stipulations and they still refused to reimburse us for the cost of inspections). The final straw happened this past week when one of the springs under the cushions broke. I cannot tell you how difficult this has been. I wish I could take back the decision to buy from Ashley's Furniture. A decision that has cost us days lost at work, thousands of dollars in expenses and hours of frustration and disappointment. Please look carefully at the positive reviews posted here. I believe most of them are fake and posted by the employees or affiliates. Also, a quick internet search will show this company is far from reputable and my experience is not an isolated one. read more

We love our new living room set!!! Thank you Bonnie for all your help. Your awesome. We always leave satisfied from This Ashely, everyone is very helpful. read more

I just wanted to thank the customer service center at the Ashley furniture (The Montclair store) for their kindness & professionalism when buying, discussing payment plans & other product orders in their store. They are all so helpful, thanks so much. I also wanted to thank our Montclair salesperson "Lorraine"! She takes such great care of us when we come in, & is always very happy to see us, she's helpful, kind & funny. She is an asset to your company, (keep it up Lorraine!!:)) Last I'd like to thank; Tina, S. & Lisa, C. from corporate, as they took wonderful care of me when I had a concern about a previous matter that they resolved. I had also did a very nice compliment about one of their service techs named "Alex", & I was thanked for doing that by them, but no thanks was necessary because I was happy to do it as I am now with this compliment. It was also a great surprise to see the envelope from corporate with a nice note from them in appreciation for my kind comments on yelp & my conversations with them on the phone. Very professional women! Thanks again. These are the things that make this company worth coming back to over & over again. Thanks to all of you, sincerely, Deb Waters read more

Came here to look for my kids beds and my self. Victor was very greetful to us when we came in showed us the mattress we needed.. I recommend him he's awesome and will work with you. Definitely coming back to him! I'm very pleased. Thank you Victor! You Rock! read more

The furniture is great but they sell Guardsman Furniture protection Plan which is a total waste of time and money. Guardsman considers everything wear and tear so they do not repair anything. Buy the furniture but don't recommend the protection plan through Guardsman. Ashley did the original repairs on my new furniture that was damaged without a problem. read more

This location was great!!! Went to West Covina location first and I received very pushy and rude service. I came to this location and the sales associate Maro was so nice and patient with how long me and my fiancé took. After finding a bedroom set, dining, and living room the store manager David introduced himself and was so welcoming not pushy at all. He gave us a great deal to fit our needs. Thank you!!! We're so excited! read more

I recently relocated to the Inland Empire and needed to buy a new bed set and mattress for my new home. Out of all the furniture stores I visited, none of them can compare to Ashley's Home Furniture in Montclair. As soon as I walked in the door, I was greeted by my sales associate, Chris Alonzo. He offered me a tremendous deal and was able to work a miracle by having my new Tempur-pedic mattress set in my new home the very next day! If he had not gone out of his way, I would have had to sleep on the floor. Thankfully, that did not happen because of his efforts. I couldn't be more happy with my purchase! If you're looking for a new mattress or anything related to that see Chris Alonzo! He's an expert and provides great customer service! Thank you Chris! read more

This location does not support military families long story short, if you plan on ordering online because of your circumstances in the military and want customer service to help you pick something out they will not help. Very unfortunate, I will not ever purchase from this company. read more

Had a great shopping experience with Ashley Furniture. the prices were great and our sales person Sharon was very knowledgeable and helpful.

Very disappointed. .. came here to buy a buffet, sales person was great, helped me find exactly what I was looking for. Got home and went to pull the item up to show my husband only to find out it was cheaper online than I Paid in store. I called the store and was told there was nothing they could do, I'm so mad I told them I didn't want the items anymore, they told me I had to come to the store to cancel my order. .. not cool at all. ... I won't be shopping here anymore read more

Quality furniture, great prices! Ask for Sam Mann, super helpful and not pushy which is really refreshing after shopping at so many furniture stores! LOVE my new area rug and entertainment center! Great experience all around. read more

Update:: I did receive a call back from Bonnie who apologized for misunderstanding. The bill was corrected and all that was promised was fulfilled. I reissued my order. Happy that they made right a wrong. Make sure to check your invoice because they will try to rob you!!! I went in today and was helped by Bonnie who was nice and even said she was going to give me a $50 gift card to use towards my purchase. The store was having a 33% off store sale, so I was thrilled. At the store she quoted me an amount, but I wanted to get feed back from my husband before I purchased the sofas and love seat. She said it was fine and just to call the order in. When I got home I went online to show my husband the photo and saw that the sofa and love seat was cheaper online, even though the sale was only 20% off online. I called Bonnie who said she would honor the online price but when I spoke to her I didn't realize the sofa price was actually $200 cheaper and they were not offering the 33% off like at the store. When I called back again, she was gone for the day. I spoke to Samantha who said that she couldn't price match their online price??? It's not price matching when it's the same store!!!! The difference was only $100, but the icing on the cake was when she also said that she saw nothing about the $50 credit Bonnie promised me. I honestly felt hustled. I canceled my order because I felt like I was being swindled. The $150 was not a big deal, but I rather not give a company my money when I feel they are dishonest and price gauging. read more

This place only gets one star becuase the woman who helped me was really nice. I purchased a 14 piece living room set. It looks nice, thats it, just looks nice. The quality is horrible. It only took a month before the cushions started to sag. The product is made very cheap. Not worth the money I spent. I should have shopped around and I hoghly recommend everyone does the same. Do not biy from this place you too will regret it. If i could return it for half my money back i would, just to get it out my house. But i got rid of it jist agter 7 months. Again I warn you all, do not buy from here. I was warned by a friend and i did not listen. read more

I had bought a bed sheet set, and a lamp for myself and when they deliver it to me they gave me the wrong size for the sheet set and the lampshade was bashed up. I originally bought it in the Santa Ana store; I called them and they said I can return it to any Ashley Furniture Store. I went to the closest one near me which happened to be the the Montclair store. I went inside and I talked to the main desk to about returning both items, the person who was "helping" me said I couldn't return it because it came from the other store which did not make any sense what so ever. And on top of that the customer service was very disappointing, I felt like they did not care in any way with my situation. Very disappointed. read more

Furniture lack of quality control. Several times furniture was returned for this reason. Took time off from work for delivery which were in vain because furniture were damaged. Horrible customer service. Employees should take a customer service course may be this will improve their reputation read more

We were helped by Lisa Ford today on our purchase. She was very helpful to us and doesn't rush or push us to buy. She is very kind and accomodating. Shopping for furniture can be very hard but Lisa made it very pleasant for us. And it's our second time at this branch. We'd def come back here for our next purchase. Thank you Lisa! read more

My mom and I came in just to browse since we wanted to change our living room. Sam's awesome service convinced us to make the purchase today. Not pushy at all. She let us look around and directed us to items were at a discounted price. Awesome experience read more

My experience at Ashley Home Store was beyond smooth and very very professional. Saul was amazing and very helpful, knowledgeable and friendly. The prices are decent and the selection of furniture is great! Total thumbs up read more

This place has great customer service. I bought a few things from here last night and it was a good experience. If you ever decide to go shopping at Ashley's make sure you ask for Lisa. She is awesome! read more

On 3/2 my husband and I went to Ashleys. We needed a lot of furniture. The store itself is great. So much to look at and choose from. We were approached immediately by a salesman, and had one with us the entire time. I would have preferred shopping on my own, but they were friendly. We decided on a sectional and a bed for our daughter. We inquired about delivery and was informed they would not be able to deliver til 3/14. All though we were bummed we had to wait, we made the purchase. They told us we would hear from them a few days before about a time window for delivery. On 3/11 I get a text saying they will arrive between 3pm-7pm on 3/14. We were very excited! We got rid of our daughters old bed and couch so that they could easily put new items in the old ones place. My husband took time off work so he could be there which made it frustrating that 7pm came and no delivery had been made. At 7:20 we got a call stating they were running late and would be at my home in about 20 minutes. The delivery man informed us they had no bed for us, only the couch. We were shocked. We had been telling our daughter all day that her new bed was coming and she was just as excited as we were. The delivery man had someone call us about the issue. They said the item was back ordered. I understand that these things happen, but why wouldn't you notify the customer? My kid has no bed! This is completely unacceptable. They could not tell me when I will get my daughters bed. I am expecting a call tomorrow on a delivery date for the bed. (Will update review) I plan on asking for a refund if my childs bed can't be delivered by tomorrow. I now know other local furniture stores offer same day delivery and will take my money elsewhere. read more

Came here to buy sofas and Haley was such a great help. Answered every question i had and made me feel good about my purchase. NO REGRETS .

My mom and I we're stuck on finding the perfect sectional and we finally found the best one here at Ashley's! Thanks to SAM our experience was seamless. She was very patient, answered all our questions and concerns. So if you ever need help at Ashely's in Montclair ask for SAM, she'll take care of you! read more

I love this store, I come here for all my furniture. Sam helped us out today and was awesome!! She is very helpful and gets you what you want. read more

My mother and I came in here just to look around because we saw the 4th of July sale posted in the window. The staff was friendly and the pieces were really incredible. Matthew came to greet us and helped us make a really tough decision. He made us feel like family. He is really honest and made us feel really comfortable with our decision to purchase. He explained everything thoroughly and gave us the best service possible. We ended up leaving with lovely dining room table and chairs and two reclining couches! I would highly recommend him to anyone that goes to Ashley to purchase! read more

Christopher Alonzo was an incredible salesperson. He greeted us warmly and was able to immediately direct us to the right area of the store. Once we settled on the sofa we liked, Christopher was able to put together an incredible deal that included a matching chair. Our sofa and chair were delivered promptly and we couldn't be happier with our purchase and buying experience. I would definitely recommend going to Ashley's and would especially recommend working with Christopher. The service and selection are unbeatable! read more

Mike was amazing! He didn't hassle us the whole time but was available when we needed him. We spent hours in here trying to furnish our new home and it was completely enjoyable. He knew the answers to our questions and got us a good deal! Definitely will come back for our future purchases! Go see Mike! read more

Run run run away!!!!!! Liars and swindlers at Ashley's! We purchased $6,000 worth of furniture for our home which included a $3,000 temperpedic mattress! We ONLY purchased the mattress because we were told by the sales rep that the mattress was guaranteed and we could return it! So 3 months later still unable to sleep and waking up with back aches from the mattress, I have been refused a refund or exchange because Ashley's is "final sale" ! I am so irate I am stuck with a $3,000 mattress I can not even sleep on!!!! I have spoke to the managers , their 800 number and they have all refused to even exchange the mattress! I will never ever go their again, and I will tell EVERYONE I know not to either!!!! Save yourself the money and head ache, go somewhere with customer service and honest values! read more

If you want to purchase furniture from a company that stands behind it product, DON'T PURCHASE FURNITURE at Ashley Furniture Montclair. Once your hard earned dollar hits their hand you best hope you are satisfied as you will never hear from anyone at this location again. From July to October of 2018 I have made efforts to resolve my dissatisfaction with a sectional purchase. My concerns fell on deaf ears as employees are incompetent with communication, repeatedly made unfulfilled promises, left me on hold for over 15 minutes until I was disconnected. As of this date I have NEVER received a return call from any employee at the Montclair Ashley Furniture, including their manager, Jorge, whom stated he would "personally look into my product order and call me back ". This commission based sales tactic is wrong and a disservice to every customer whom makes a purchase at this store. read more

My sales person was awesome really nice personality help us out with our love sofa we were coming just to check prices and we walked out with couch thanks Matthew read more

Ashley Store - Furniture Stores Near Me - Montclair, California