Couldn't have been more happy with our shopping experience today. We had to set an appointment to shop and Myra called the day before to let us know to ask for her. She was so helpful but didn't hover and let us shop in peace but was totally available for any question we had. Just a great experience. read more

Horrible customer service, purchased a sofa from Ashley and it was defective, they did not want to replace it.

Well, shop in-store but buy online. Table set in-store was "on sale" for $499, regular price $799. Online at Ashley.com for $368, listed "regular" price $499. I ordered a set of chairs. Invoiced for 2/cn chairs, 1 showed up. They said quantity 1, so they sent 1. I rejected the order.. Now I'm playing phone tag between store and corporate to get a refund on chairs I rejected since they sent 1. Hot mess trying to fix any easy refund and price match. Seriously, at least be sure website prices meet store price. Update Despite being told my refund should be processed in 3-5 days, nope. Corporate says talk to the store, store says talk to Corporate and my $200 is stuck in the middle. Worst. Service. Ever. Store never answers the phone. Corporate can't get them to answer the phone. read more

Over-the-phone customer service reps were the most unhelpful and rude people to talk to. Do yourself a favor and deal with any other furniture store. Reviews speak for themselves. read more

Ashley distribution is a joke! First experience 4 years ago we ordered one dresser for my son. We signed the paperwork paid the delivery fee and were instructed to ensure someone is home to receive the product cause we will be charged a restocking fee. That made us feel very small but okay we were home and ready. 2 days before we got a call for a delivery date change due to scheduling issues. When I said I rearranged my work schedule to be home on the date instructed the person just told me to call the store to make a complaint but the furniture would be delivered on the new date. Second experience last year. We ordered a big couch love seat and chair and all we expected to arrive in the same date. After again signing the paperwork and paying the fee the date was a 3 week wait. So we waited and again they called and said the couch will be delivered on a later date, one week later. So we pretty much got our couch a month after the purchase date right before our first payment is made. At that point we knew we will NEVER return. But my mom went there in right before the new year and said she bought a new set. So after making her purchase and getting a delivery date which was almost a month away, end of January she called me just now saying all of her furniture delivery date is being changed to March. Her first payment is due in February and her furniture will be in March and her purchase date was the weekend after Christmas, FOR REALS ASHLEY!!! She plans to visit the store this afternoon to hopefully get a refund and take her business else where. So let's hope this ends well for my mom and I'll update when I know what happens. read more

Not happy with their customer service at all. We found a discarded brand new wrapped mattress on the parkway next to our house. I called them several times and each time the person who answered took my name and phone number and said a manager would call me. Nothing !!! I called again hoping to get this settled since this is a waste of my time . I was told that even though I gave them the serial number etc they don't know where it came from so they would not be picking it up . So it's apparently my problem now . It would have been nice if someone could have returned my call and explained this to me . There was definitely a "no give a crap manner" in my conversations with the female I spoke with. I tried to do the right thing by calling since it's brand new and may have fallen off their truck or was stolen and they don't care . So shame on them and their customer service. We will never be buying furniture from here !! read more

Ashley does not even deserve the one star rating. Warning! Warning! Do not buy your furniture here. Waited six months for a only a headboard and footboard which would match my existing set. Wanted to upgrade from a queen to a king. Once it finally arrived, I still did not get it because their deliver services (a team of three men) refuse to deliver because they did not know how to park the truck on a hill. Which I find odd, because they park to tell me they needed a smaller truck. What? was the hill going to become a flat street the next day. Needless to say, the next day scheduled delivery never showed up as well. Now, get this bullshit....I did get a call from an automated system telling me my delivery would arrive in 10 minutes. Only to have someone call 2 minutes later and tell me the truck broke. My guess it was the same delivery team refusing to deliver. Then you try and try over again to call Ashley and it's does not matter which number you dial, their calling center has you go around in circles, so you can never actually talk to anyone. I'm cancelling my order and never shopping here again. And I'm telling everyone I know to Stay away....far far away. Save yourselves the frustration and shop somewhere else!!!!! read more

Worst customer service ever! We went in back in June 2020 for couches. They were backed order, we were okay waiting a month to be expected to be delivered July 22.. well it was incomplete at time of delivery. We reject them! We went in to reselect this month in august, and unfortunately nothing in stock. Okay we try, we were patience. So we asked to cancel our order. They refuse due to a contract. They gave us an estimate of Sept 11. We left store, the customer service rep gave us her number her name is Mayra, to call/text for updates. Until this day August 27, never got a replied from her or the store! Don't care about the customers, all they care is their sales!! Never again purchasing! Making sales when items are not even in stock is not okay!!! read more

Feb. 29, 2020, I went to Ashley Furniture store in the City of Montclair Ca. and was looking for a Pouf chair. I was assistant by their Salesman who showed me some on their computer, he said here is one, it is on back order? So we will not have it in til March 22nd 2020. If you like it we need to hold a card on file and once it comes in and delivered to you we will charge your card. Ok .. I asked do you have any on the floor, so I can see how it looks? He replied No. Ok So I was hesitant and he said " your card does not get charge until we get it in, if you dis-like it you have with-in 10 days to cancel." Um ok, so I let him order it and no issue my card is just to be held until the delivery. NOPE They charged me and when I went in to ask why I saw it on the floor. It looks nothing like this ! It was half the size and had less fill in it? I cancelled my order and asked how can I get charged for something I DO NOT HAVE? I spoke with Ray she was in customer service , she stated oh idk? But I have cancelled the charge and yes , you should NOT have been charged. The credit will show with-in the next 2 days, but since today is Sunday it probably won't show until Wednesday! Ok Thank you, I said.. Um that happened the next day. It was Sunday 3/1/2020.. um it still shows on my card? Today is Tuesday the 10th of March? What kind of game are they playing? I have called they said it shows cancelled on our part? Lady it DOES NOT show cancelled in my bank. ASHLEY FURNITURE NEVER GAVE ME THE ITEM, THEY DO NOT EVEN HAVE IT IN STOCK! NEVER EVEN CREDITED ME.. YOU CAN STILL SEE THE CHARGE IT HAS BEEN 10 DAYS.... THEY ARE CROOKED! Never give them your card to hold until they get the merchandise.. They will charge it! BEWARE OF ASHLEY FURNITURE! Now I had to dispute this charge with my bank!!! Ugh read more

Ashley Store - This is what I ordered, until I saw a charge on my card. Went in saw on floor does not even look like this! - Furniture Stores Near Me - Montclair, California

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Bought my college son a chaise sofa quality is good fast delivery sales person was very helpful will be going there for another purchase great prices . read more

Ashley Store - Small chaise sectional - Furniture Stores Near Me - Montclair, California

This has been the most incredible time shopping, which sounds crazy coming from a furniture store. We walked in, and like most places you're immediately greeted by a rep. However, from that point forward it became a very personal experience between my mother and I, and our store rep Samantha Mann. I want to highlight her name, because there might be another, and it.. truly was an experience I wish I could have often. She went absolutely out of the way to find something my mother would enjoy to have in her house. It was not a push to buy something in store, it was this - I wish I could describe it better - genuine experience. It went from describing what we would like, to being taken around the store, getting ideas thrown around and we got this amazing setup put together. Given we didnt find something though, the time and effort put into trying to make something work and make my mother happy was just out of this world. Working with Samantha was like a more personal, intimate experience, like a one on one, and I wish words could capture how much fun/incredible it was. What my conclusion to this would be... Ask. For. Samantha Mann. Period. I've never had a rep care more about me, then the direct sale. No other representative working in customer service is going to go out of their way like she did. My last name drop! The manager Jeff also went out of his way to help Samantha with overrides and get us an awesome deal on everything. read more

Why do I not feel like a valued customer?? What do you mean, that this is customer misuse?? We are in our mid 70's, live alone, and we are smallish in stature. We simply SIT on the couch and raise the footrest once in the evening. There is no jumping or sitting down hard or rocking or anything else that could damage this footrest from anything we do. We don't even sit with the footrest up much. So I would like to know exactly what might be customer misuse here. We have no small children here, or parties, or are even big enough people to hurt any part of this couch. So I would like a further explanation of what the heck you are talking about. The customer service has been ATROCIOUS from you people. There is not a good number to reach anyone. The customer service numbers only options are to ask about a new purchase or to talk to a sales representative in a store. If you opt for a representative, the number usually just rings on and on and no one answers it at all. I did get a real person once, but he didn't know anything except to give me the same number I got to talk to him. I FINALLY, after trying every number I could find, talked to a real service person who asked me to send a picture. This entailed turning the couch upside down, which took every bit of effort we had. Then the woman said we had the coverage to fix it, and scheduled an appointment on the 17th of Nov. No one ever came or called. I called back, and they said, sorry, and rescheduled for the 21st of Nov. They said I was covered, and there would be no charge. The repairman came and didn't even look at the underside where the damage was, but just tried it a few times while looking under the footrest. He said we needed 2 new motors, and refused to look at one side of the love seat, because it had started doing the same thing. He refused and said it wasn't on the order, so he wouldn't look at it. Then he said he would order the 2 parts and they would come back once the parts were here to install them. That was the last we heard from anyone. No communication at all. When I tried calling, no one answered, and when I did get someone on the phone they said I was not covered and they would not pay for it. I mean, does no one know what the heck is going on there?? Either no place to turn if there is a problem, or to talk to anyone who should know if we are covered or if we aren't. If not, we should have been told immediately - after all the numerous phone calls to even get to someone. A repairman should not have been sent if we are not covered. I have been told we are covered, but one other person, including you in this email says that we aren't. So are we or aren't we?? And if not, why were we told right away?? This is so totally wrong on every level that I can hardly fathom a company so inept. I would really like to know what the problem is and why in the world you would think that this is our fault, and why I have been told it would be covered, and then told we don't have insurance. This is really bad, and I will be happy to find someone at corporate to send this email to. Your customer service is awful, and there needs to be an effort on your part to have actual customer service. I will see what you might suggest at this point, but will certainly give reviews at the end of this drama. I have spent literally hours trying to get help, but there is none to be had. I suggest you forward this to a supervisor, or someone in charge who can help me, or I will find lots of people who would be interested in what has happened here. Sincerely, Kathy Grey From: Ashley Customer Care Sent: Thursday, January 5, 2023 8:35 AM Hello Valued Customer, After analyzing the photo(s) you have submitted and the technician findings, the damage appears to as a customer misuse situation not a manufacturing defect. Our service technicians cannot repair back to manufacturing standards due to damages being caused by customer use. Ashley furniture warranty only covers damages or defect caused by our manufacturer. Based on the information in your account, it appears you have purchased a protection plan. Please contact your extended warranty GBS at 1-877-800-2080 and reference invoice #150047080 for further assistance with the item. With at, this time there will be no further action for your damaged item by ashley furniture home stores. read more

Hello everyone, I initially had good service for years with this store but lately Ashley Funiture home store in Montclair has lost its way. December 2019 my Furniture came damaged and till this day I'm still waiting for my account to be credit back, the store has yet to address this... what a shame that the hard working customer doesn't matter anymore "just make the sale" read more

It only has a one because the instore rep helping us was very kind and friendly, but unfortunately not very knowledgeable of their own policies. We where told sure purchase it try it out and you can exchange it no problem so we trusted her and purchased it. Couch came damaged and the wrong configuration and there's nothing they can do to help me. Maybe send a technician out and he has to ok that it would be c9vered by the extra 500 dollar protection plan we bought. I spent ALOT of money in that store to be told in the rudest possible way that I was hung up on and ended up in tears from being so upset which lead to my blood pressure sky rocketing. Ashleys says for instore purchase there's a 30 day return period, And now I see online ashleys has several class action lawsuits about misleading policies buying and furnishing a new home is suppose to be a joyous time, we spend good hard working money and these guys go around lying to customers to make a sale. On top of all the stress they add the icing ro the cake and can't even be courteous, once the sale is made you are nothing to them and that's how they make you feel. Never again Ashleys all we can do is learn from this nightmare because help was not given. We also where getting assembly pushed on us an extra charge of almost 500 when we decided not to get assembly on things that seemed easy enough to assemble ourselves and already spending alot. And they seemed upset instore and at that point we thought let's not buy from here next time we should listen to our gut. read more

Loved shopping here! The sales associate was very patient as we tried out multiple sofa sets! But after about ten different sofas, we fell in love with the FIRST set we looked at! What a patient guy! Will return here for more purchase in the future! read more

Ashley Store - Furniture Stores Near Me - Montclair, California

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Went Ashley's purchased a living room set and tables. Out of six pieces of furniture received three had damages. The delivery guy lied and said keep the furniture and they will replace it. It's been a month later they repaired the tables but have yet to replace the couch because they said they need to try to repair it again. Well I have already seen three repair guys all for them liars, everyone of them have a different story. Warning do not buy furniture from them. So unsatisfied with this company and service. I drove to the store four times, called who knows how many times. Nothing is being done to satisfy me. The merchandise is junk, think twice before you go to buy furniture there. Buyer beware. read more

I wanted to complete my bedroom set so I ordered a few items. I have made several purchases from Ashley and have never been so dissatisfied with the quality and service I received. First off, I received my chest with parts falling apart off the track when opening the first drawer. Secondly, purchased two side dressers only received one and other been in transit for a week. So I've been calling customer services only to be left on hold forever. If you leave a voicemail and wait for someone to call you it never happens. There is no excuse for this type of service read more

DO NOT BUY FROM ASHLEY FURNITURE STORES!! This is in all caps for a reason. Please read all other reviews that show they are frauds! My husband and I purchased an entertainment set from them for $1300 only to see that it was $500 online a few days later and because we were 1 day after the 72 hour window they would not price match their own item. We have a 2 year old and a 4 year old so sorry our lives are a little busy! Not only did that happen, but our sales guy asked if we wanted the fireplace option and we said no twice. Guess what was delivered and what we were charged for? The fireplace! They would not accept that to be returned even though we did not know we were charged for that. So, if you want to be ripped off and have sneaky salesmen scam you into thousands more of product, then this store is the right one for you. I recommend living spaces or Wayfair where you will actually get what you want for a decent price. read more

Bad experience over all... anything just to make a sale out of you, take long to get your furniture delivered... over 4 months + if anything.... Broken furniture as well pieces. I do NOT recommend this place. Oh and last but not lease they will tell you that they will work a sale out with you and they close out your sale before anything and say they never said anything about a sale and your stuck with a whole bill. Be careful with them. read more

Worse phone customer service around. How these lazy people sell anything is a miracle! Trying to buy is like you're doing them a favor and their prices are not that great. Absolute joke!!!! read more

We came to look at sofa beds in person for my brother who was moving to phoenix and also for a sectional couch for myself. We were greeted by an older male Caucasian salesperson and he was leading us to the back to show us some sofa beds, but as soon as I said phoenix he did a quick uturn to the entrance and walked away from us without helping us. I had to ask out loud where are the sofa beds as he was walking away ?? He replied "oh they are scattered around you can go look yourself." I never even got the chance to even let him know I was also looking for a sectional for my new home. There were plenty of sales staff just sitting on the couches or chairs in the front of the store on their phones while guests had to navigate a poorly set up showroom. They will never ever get any business or referrals from my family or friends. I can now see why this furniture store is so empty. read more

The worst customer service until our broken bed is still not fixed. A technician went to out house to check the broken bed and i followed up a month later the parts was never ordered after all. So we're still here waiting for 2 months already still with a broken bed. The worst customer service! If i could put 0 stars i will. It is frustrating to but an expensive bed and it's broken after 6 months. I would never buy anything from this store ever again! read more

Ashley Store - Broken bed - Furniture Stores Near Me - Montclair, California

I went in to buy a dining set that came with a bench. The people that did the install did a horrible job so someone else had to come back. The bench they said it would take about a month. I layer called because I hadn't received the bench and they told me it would take another two months. They didn't call me, and when I called they said they couldn't do anything. That the bench was out of stock. I go to look online and I see it in stock. I had to repurchase ir myself and it got here within a few days. They didn't help me with anything. And now my refund it taking forever. I will never go back to Ashley. Its a horrible place. The service is not good at all and they never pick up the phone or you're on hold forever. read more

If I could I would leave 0 stars !! Worst customer services ever!! They are so nice at first trying to make sure you make a purchase, but the first time you have a huge trouble and I mean huge problem they just send you to call customers service and keep on calling I seriously bought a new bed set on April by August I already had a problem with the bed matters. On one side it's sinking in like there a huge whole on the right side it's impossible to sleep on ! I keep on call all they have done for me is nothing they just send someone over for the past 6 months that I been call I had 3 or 4 visit to check out the matter the problem with the bed they said it's fine how can it be fine if I can't even sleep on it !!! It is ridiculous it not like it was a cheap bedroom I'm paying 3500 for a bed I can't even sleep on!! Yet till this day they have not solve anything!! I would not recommend this place the people in here are clueless on help !! The supervisor manager "George "of the store is a joke I talk to him and all he said all you have to do it's wait for someone to inspect the bed and we will give you a follow up call !! Like wtf!! Is that you want to to keep on waiting I been sleeping on the couch for the past 8 months !! I'm soo disappointed if i could I wish I could take all there stuff back and get my money back !! read more

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After 3 months of fighting the store as well as the corporate office, I'm finally getting this crap ass furniture returned. Such a terribly run and unprofessional company overall. Super shady to the point where I had to dispute the purchase with the credit card company (Which they also lied to the creditor saying that they've been offering a refund and I wouldn't accept it). They hired a 3rd party delivery service that damaged everything, forged my signature accepting the delivery, and refused to refund me for it. The Montclair location is super sketch. They even lied in the statement to the credit card company but ended up agreeing to take it all back after I don't know how many phone calls and in person visits to the store. Hopefully this helps someone else stay away from this shady ass place. Also, everytime i went in person to try to return all of the damaged goods I never agreed to accept, there was a long line of people waiting to speak to the manager who ignored everyone and hid in their backroom while the customer service reps told everyone he was "busy". Last bit of advice, if you want to actually speak to someone over the phone, choose the option that you want to make a payment. It's the only way you can talk to an actual person at the store. Otherwise it sends you to their corporate voice-mail where no one ever calls you back and if they do, they tell you that the store is a franchise and any problem you have can only be dealt with through the store. read more

I wish I had seen some of the reviews before I bought the chairs from the Montclair store. The reviews regarding the poor customer service from others here are so true. Jorge Soria the manager is extremely rude and not interested in helping you. Jorge had the nerve say with an attitude that I can get a $50 Ashley's gift card. I told him he was giving me anything and what makes him think I would want to buy another piece of furniture from them that will likely come back broken. He got upset and hung up on me. The supervisor Sam Santiago is just as rude and not interested in helping you at all either. They don't want to listen to your concerns. I have never experience this bad of service like this before. I'm planning on reporting that store to corporate because it was just that bad. They are all helpful when they are trying to sale the furniture. Samantha Mann was a great sales rep. But any issues that may come up, they don't want to talk to you. I urge anyone reading this NOT to buy anything from Ashley's. It will be nothing but a nightmare and headache for you if there's any problems. I had way better experience with Jerome's Furniture. The staff is very friendly and they are very helpful if there's any issue with your furniture. It's unfortunate that I couldn't find the chairs I needed for my home from Jerome's. Next time around, I'll never get anything from Ashley's again. I'd rather go without than ever going to Ashley's again. They don't value nor care about their customers. Or should I say they value you until you purchase something and then after that they don't want nothing to do with you. Since this is how they deal with you, it makes me think the sales reps are just being fake. Their helpfulness isn't sincere. They're only interested in making a sale. BEWARE!!!!! DON'T BUY ANYTHING!!! I don't want anyone to go through what I experienced. read more

After working a second job, I was finally excited to purchase a new couch for my home. I have lived in this home for 6 years but have not bought new furniture for the home (brought home furniture from old house). Went to 6 stores and finally found exactly what I was looking for on Ashley on line and went in store to purchase. I was going to pay cash but the sales convinced me to purchase with finance so I did. Six weeks to delivery and so excited. I had paid to get floors cleaned and moved out all old furniture. All week excitement with each of the four confirming texts I received confirming delivery. 8-12 delivery window, cleaned floors one last time. 7:30 am a call, sorry we have a problem with your and delivery and it will not happen and we will call you when it will occur. Wait, I cleaned, took time off and was waiting and now no couch. Called sales (cell phone she was still at home and sounded shocked to hear from me). She called me and talked to customer service and they still don't know what happened but could schedule me for Tuesday ????? Nope, bad vibes, cancelled order when they tried to offer me free delivery. If you have two months to wait for furniture and you are not in need of anything, shop here. If you are like me who now has folding chairs as a couch, shop somewhere else. PS I did pay the taxes up front and they are going to refund and I will expect to get in 5 days. Sad and frustrated. read more

When I went in twice over the past two weeks, spending over $8,000, I was swarmed like a fish in a tank of hungry sharks. Today, when my wife went in to spend a $50 we earned on a previous visit she was rudely ignored. Customer service asked twice for a sales rep to help her make her purchase only to be further ignored. She had to go up to the group huddled by the front door (waiting to swarm big-spending customers) before she got someone to help. read more

I went into Ashley's homestore in Montclair to purchase a bedroom set for guest that were arriving during Christmas. I purchased a upholstered headboard a foundation and a mattress The sales person entered my name into a free mattress sweepstakes drawing. Which I ended up winning. Went back to store to get refunded for the mattress I purchased. I thought everything was going to be delivered together. Only to find out there was no mattress in my delivery. Tried numerous times to reach out to store but was always directed to a out of country call center whom could not answer any of my questions. Finally went back to store to speak to sales manager who was very rude and said I will not receive delivery until all sweepstake winners were announced. She said I had two options (1) was to go back to my original sale and repurchase the mattress I originally bought or (2) just wait for the mattress that I supposedly won with no estimated date on arrival. We ended up taking our business elsewhere and will never step foot in this place again. We've had previous bad experiences with this location before but thought we would give them a second chance. I will not recommend this place to anyone. Floor manager has no compassion and poor people skills. Very unprofessional. read more

We recently moved to a different city and visited the local Ashley's there. We ended up not purchasing anything due to the lack of customer service. We decided to try the Ashley's in Montclair - the city we moved from. Efren greeted us at the door. He was so patient, helpful, and informative. He was a pleasure to work with and made purchasing furniture an enjoyavle experience. read more

Writing this on behalf of my parents since they don't really use their call phone for other than calls or text lol... any how they went over the weekend and wanted to express their experience... staff was extremely helpful and knowledgeable, Were not pushy in any way shape of form... Raul Orozco helped them out and he was respectful, kind and basically on point :) my parents recommend Ashley furniture. Here again on behalf of my parents they asked me to write a quick note thanking Samantha Mann for her great customer service, they went and bought some new mattress and a recliner and Samantha went above and beyond for them to get the best deal possible... thanks Ashley furniture for making my parents experience a great one!!! read more

The worst customer service i ever seen in my live, they will be cool with you until you pay, after that don't ever dream that they gonna answer you or do any after sale service. read more

Great visit, was immediately greeted by Chris Alonzo. Chris is very professional with great customer service attention. I appreciate how he was not intrusive nor pushy. If you are ever in the Montclair store ask for this young gentleman. Thank you Chris! read more

Just moved to the area and stopped in to furnish my new place. Was immediately greeted by Omar who was extremely friendly and walked me through different options. I think he was the manager because he was very knowledgeable about the products Ashley offers, the order process and had an overall managerial presence. Very happy with my purchase and will be back to see Omar for my next furniture need! read more

Overall, great experience. Went in looking for some furniture to match some old peices for a remodel. Omar made me feel welcomed, took the time to understand my remodel, and provided me with some great ideas and peices to choose from. read more

Don't buy your furniture here, their service is horrible. They have the worst customer service EVERRRRR!

BEFOR MAKING ANY PURCHASE AT THIS STORE, PLEASE READ ALL THE REVIEWS FIRST. IT MIGHT SAVE YOU THE TIME, MONEY, AND MOST OF ALL THE STRESS OF HAVING TO DEAL WITH CUSTOMER SERVICE, AND EVEN MANAGEMENT. We recently purchased a home and we obviously needed a lot of furnitures. I purchased recliner sofas, 4 beds, 4 mattresses, and a dresser. They scheduled delivery on Saturday, June 25th between 9am-1pm. Now comes the issues: 1. Delivery came at around 1pm. I didn't wven mind that they came so late. 2. After assembling the 2 full beds and 1 twin bed, they said that the foundations that came with the beds were the wrong ones and that I didnt need any of those. I asked the guy to at least assemble one foundation so I could see how it looked like. But he just said no and insisted they were the wrong ones. So obviously, they couldn't even put the mattress on any of the beds bec it didnt have the foundation or box spring. 3. They told me to either call customer service or go directly to the store and ask for the "thin" box spring. They left all the foundations and the mattresses in my garage. They left. 4. I went back to this store to ask what happened and if they can send someone to fix the problem. Ohmar, the representative that help me with my orders, insisted that the foundations where the right one and all they had to do was build it. They checked the pictures that the delivery guys uploaded in their system. So I became a bit furious and frustrated because after paying delivery and installation fees, they still didnt do what they had to. 5. The manager spoke with the warehouse manager to see what they can do next. They told me they can send someone Monday. I told them that if that's the case then they need to refund delivery and installation fees since they were the ones who failed to deliver the service on the agreed date. 6. Ohmar then called me back and said that he can come to my house to assemble all the foundations that same night. I agreed and I truly appreciate his effort to make things work. He came with another co-worker and both of them finished the job. (I REALLY HAVE TO GIVE THEM CREDIT FOR GOING OUT OF THEIR WAY TO FINISH THE JOB ON TIME). 7. Just when I thought everything was done and perfect, I found a box inside one of the drawers of my dresser. Inside were 4 legs (knobs) inside and obviously the same delivery guys did.not attach those legs on the dresser. UNBELIEVABLE!!!! My issue is that the dresser was extremely heavy and there's now way that I could just screw them in. BESIDES I PAID FOR ASSEMBLY, so why should I do it (yes regardless of how easy it would've been to attach them)? 8. I called the store Sunday and Ohmar said that he had filed a request and he gave me a case number. Nonetheless, I called the store early today (Monday) to see if they can make arrangement for some to come fix it either today or tomorrow since I am off and will be home the whole day. The lady that answered the phone said she will ask the manager to see what they can do. SHE SAID "JUST GIVE ME A FEW MINUTES AND I'LL CALL YOU BACK". I waited all day until about 7:30om. NOTHING!!! SO I called the store only find out that there was no manager available to talk to since he was closing a sale and was busy with the client. I have to say that at this point I AM COMPLETELY DISAPPOINTED AND UPSET about how they've handled the entire situation. I told the lady to have the manager return my call before he leaves, or I will just have to return all the furnitures and bring my business somewhere else. She said "ok". So up until 8pm, no response. IF YOU ARE PLANNING TO DO A BIG PURCHASE AT THIS ASHLEY STORE, I SUGGEST YOU READ ALL THE REVIEWS FIRST.... BEC I OBVIOUSLY DIDN'T! You might want to consider other stores as well for better service. My husband and I came to the Ashley store in Montclair, chose and purchased all our funitures - we didn't bother going to other stores. BIG MISTAKE!!! SO FRUSTRATING!!!! read more

We are a frequent customer and ALWAYS receive the best customer service from Christopher Alonzo. Thank you for always making our visit pleasant!!! read more

Fist time here & never returning. A sake associate greets you as you enter then follows you around. So annoying!

I had the most wonderful experience in my life buying furniture. The sales associate Salvador went out of way to ensure I was please with my purchase by explaining the different sizes of sofas and also moving different pieces of furniture around so I could get the full picture of what m living room furniture together would look like. He also explained and had me try the posturepedic bed which I fell in love with. The manager Shawn was very knowledgeable and helpful. He also went out of his way to ensure I was satisfy with my purchase. If you need furniture Ashley is the store to go to you will not be sorry. read more