I would not even give them 1 star !! Salesman was great, after that everything went down hill. I am still fighting to get a copy of my refund cancellation/refund confirmation I requested. I have since disputed charges on my credit card, filed a complaint with BBB, and State Attorney General Dept of Justice Consumer Protection, next step will be attorney if I do not get resolution immediately. read more

Bought a chair over a month ago and it took WEEKS to come in. It comes in and after a few days it is broken. Now it is taking almost a MONTH to correct this problem. They say they will call but never do. They have lied to us and we have had to prove to them that they were wrong. My gut told me not to go to Ashley and I should of followed my gut. We will never shop there again and our family and friends are disgusted as we are. The sales people are absolutely no help and the manager..... well I would like to warn anyone that will have to deal with her. She is beyond rude and very unprofessional. She can't even look up from her cell phone long enough to acknowledge you. If this chair issue gets resolved we will never go back. Every time the name "Ashley" comes up in my house I feel sick to my stomach. This is just the start of a horrible nightmare which is why were are contacting corporate and have written them a letter with all of the dates, times, phone calls and people that we have spoken with. read more

Horrible Service at this location. I've placed a order for a Sectional on 11/08/2019. Needless to say I'm still waiting for the complete sofa to be delivered it's one piece at a time NEVER experienced any business like this in any store. The only person who was nice and Trying did try her best was Matrix in the store's credit area. I have called Corporate they advised me that this store is independently owned. This explains why they aren't held responsible for delivering customers furniture on time also shuffle you around on the phone. Disgusted my delivery date went from 12/10/2019 to 12/17/2019 to 12/24/2019 in which I received ONE Piece now the other piece is Coming on 12/27/2019- The Ultimately totally ridiculous part is my last part is coming in January 2020. This is a three month ordeal for One sectional will be contacting and writing a letter for all this Disorganized Mess. read more

by far the worst experience i've ever had!!!! $6500.00 for a bedroom set that they can not produce and no it's a hassle to receive refund. my wife and i has gotten rid of our bedroom set because they were suppose to delivery and when time for delivery they having manufacture problems with items!!! so at the moment we are without bedroom set at our home and getting the run around to receive our $6500.00 back. my advice to everyone is to please take your business else where and to not deal with these cocksuckersfuckin horrible!!!!!!! Please do NOT shop here. read more

Worst delivery experience ever. I have had four different delivery dates and none are fulfilled. They keep me hanging on with "it'll be there soon." I feel like a fool for allowing them to continue to take advantage of me. I purchased my items over a month ago on my own credit card because they don't finance folks who move into new places. They said they need an energy bill or that my ID to say the delivery address, but if I just moved in, then I don't have these things. And you would think when people move into new places they need furniture. I thought Ashley could help with that, but I was wrong. I bought furniture on my own card for my bedroom, living room, and dining room and it's been nothing but headaches and heartbreaks. I'm constantly told different dates and times of delivery. I take off work, lose money, and sit around waiting for naught. I'm beyond frustrated and wish someone will tell me when I will get my furniture. I'm making payments on furniture I don't know I'll ever see. I have another delivery this Saturday, but I'm not optimistic. Save yourself a lot of grief and shop somewhere else, unless you plan to carry out the items from the store. So sad because I thought I was dealing with a reputable business. If you get delivery, good luck getting your pieces. read more

Christine H, Thank you for bringing your concerns to our attention. We would love to hear from you directly so that we can better understand the experience you had. Please call one of our managers so we can hear from you about what is going on. Please call Bill Or Jacques at 504-733-8722 Again, thank you for sharing your concerns with us. read more

Purchased a living room set recently. Stephanie was amazing! She really listened to my wants and needs and helped us pick out the perfect set for us. She was very thorough and upfront about how the entire process worked. Couldn't be happier! Thanks Stephanie!!!!! read more

this is a f/u to my original post and the response from ashly's quality dept.that immediately responded to my ofiginal post. the response was apologetic with instructions on how to move forward. i repsonded to the email as i was directed proving all info that was requested. here it is 1 month later and i'm still waiting for someone to contact me. i have never ever experienced poor customer service like this. i called earlier this week and was told the "parts" for my ragged chairs are in and someone would be here today to repair!!!!! i called thus morning for an eta and guess what, the 'parts"have not arrived. they lied again! !!! just another lie, inexperienced workers, and poor management and im stuck with a cheaply manufactured piece of trash they sold that i cant use!!! any sugesstion out there on what i can do to rectify this situation? maybe i can go siit outside the store with my broken trash set and warn eveyone going into the store. i'm out of $2900.00. and i'm pissed!!!!! read more

I purchased the perfect set for my living room. The sales lady Stewie was absolutely amazing. She was very attentive and patient which I appreciated because my toddler was running wild. Because I don't have a truck, I opted to have the furniture delivered. I was trying to get the delivery fee waived and Stewie informed me that's how the company pay their delivery guys. The day my furniture was delivered one of the delivery guys made a FEW unnecessary comments. He complained more than once about the stairs he had to climb and honestly the furniture was not heavy at all. If I had known all those muscles he had were just for show, I would have helped. After they brought up the last piece the weak delivery guy says "I hope you don't plan on buying anything else soon" as he walked out. I shook my head in disbelief and handed the other delivery guy a $20 thanked him. Even after that experience, I would still recommend shopping at Ashley. read more

I ordered a couch 3 weeks ago from them and still haven't received it. I called last week and they said it would be here by today. I called today and they said it would be another week. No communication. Every time I've called to speak with a manager, they are always "out of the office". Absolutely no follow-up on their end. My next step is to request a refund or dispute the charges on my credit card as the service was never rendered. I will also be reporting them to the BBB if they do not deliver by this 3rd "Promised time". I have also submitted a complaint to their corporate offices (even though it is a franchised location). read more

Our salesperson Fara was such a pleasure to work with. She was knowledgeable about the furniture, honest and very helpful. I recommend anyone searching for furniture to stop by and ask for Fara at Ashley Furniture in Harahan. read more

I recently moved back to Metairie with my husband from NYC. We purchased a home and I went to Ashley HomeStore to purchase a dining set and living room set. I was eager to purchase as I was doing so during the Columbus Day sales. Stewie was my sales person and she was really great. She answered all of our questions and gave us space and time to make some decisions. She also made sure to check in with me to keep me posted on the delivery. My furniture came in yesterday and everything looks wonderful! The 4 stars are because the delivery date was delayed. Overall, wonderful experience! read more

Believe what you are reading. This store is horrible. From the start to finish, the process was not great. The only reason my mother-in-law purchased the sofa in the first place was because she loved the sofa. When the sofa arrived at her house, it was not the correct color. She sent it back immediately and contacted the store about the issue. The store said all sales are final and there is nothing we could do. She went to the store and talked to Mary (who was disrespectful) and Mary only stated that the policy is that all sales are final. She asked to speak with the Store Manager (Bill). She the waited in the lobby for 2 hours and finally after 2 hours pasted Bill was nowhere to be found. She asked again where he was and Mary then said that Bill left because he had a prior engagement... Yes, that's correct, the store manager snuck out the back so he wouldn't have to handle a customer complaint. The next day when I found out about this I had her call corporate, however corporate did nothing to help except tell us to call the owner of the company. We got Mr.Olinde's office and told them what happened. The secretary called back first thing in the morning and told her to go to the store and she can get a credit toward another sofa. My mother-in-law was okay with this (I was not I wanted the money back), so she agreed that it would be okay. Bill called the next day and told her that she needs to come in Monday so he could speak with her about the incident and she agreed and waited until Monday to go. On Monday she gets there around lunch and John is sitting down and just looks at us. We found Bill in the back and went to talk with him. Bill was very disrespectful to us the whole time we were there. He said that he did not know what was going on because he is a busy man and cannot be expected to know her story and what is going on so she needs to tell it to him. While she was telling the story, Bill kept interrupting her and adding in comments about what happened. Around the middle of the story he cut her off and said that it is over and since he is the store manager he will bend the rules because he has the power to do that for her and he will let her pick out another sofa. He said how over 300 people bought that sofa already and she was wrong that the color could not be off. He said she could take the floor model since she likes the color of it. He then stated how since he has the power to bend the rules he will go out on a limb and fix the problem since he has the power to do that...Yes he was repeating how powerful he was. My mother-in-law finally decided that she wasn't sure if she wanted the floor mode (a used sofa is not what she went there for) so she walked around and tried to find something else. Not once in the hour of walking around, did John offer to help her find a sofa. Also, while we were walking around, Bill was talking about her with his sales people out on the sales floor. Once she decided that se did not like any other sofa (mainly because they are over priced and the prices are misleading on the tags), she decided to get the floor model. She told John she was getting the floor model and John (acting like he was being bothered while sitting in the same spot on the chair 1 hour later) got up and rushed to the back office where Bill was. John came back out and told her that the delivery would take a minimum of 1 week and we all walked to the front desk to confirm everything. At this time, John bolted out the door without saying bye, thank you, or asking if there was any questions. Bill called about 10 minutes later and tells my mother-in-law that since she did not pay a restocking fee that she would not get her sofa. She told him that they agreed that there would be an even swap since everything happened and he just wanted to make her happy. He then told her that she is done with her, they will be no restocking fee, however he is done. I don't know about how you (the reader) feels about being treated with respect and priority, however I will never go there or recommend that place to anyone. Please do not ignore the advice of everyone posting these bad reviews. read more

Ordered night stand after waiting for it and it never came. I decided to call them they said it has been shipped twice but my unit number was not on the shipping address. I was looking at my order on computer as I was speaking with them and my unit number was clearly in shipping address. I ask them where was my night stand at this time and was told it was put back in stock. I had just checked my CC before calling and was charged but no credit. So they keep the merchandise charge my CC and don't bother to call (they had my number) so they could have called to get the unit number even tough they did have it. Had I not called I guess my night stand would just have sat in there and the charge would have remained on my CC. I told them since this was their error they should ship over night they positively refused. My opinion they never shipped in the first place and lied about shipping it. Two reason I have been living here for 8 years I get packages every week so UPS delivery guy know who I am and he does not need to have the unit number. Second is when they did ship after my call I received an email that it had been shipped with a tracking number so why did I not receive this when they claim they shipped the first time. They lie to cover their mistakes rather than accept responsibility. They are not customer friendly. Most companies would have admitted to their error of not shipping it , apologize, ship over night. That would be good customer service. I am done with this company and will no longer buy ANYTHING from them. I also filed a complaint directly with the company in writing. I did receive one response wanting to know if i purchased through the Internet or the store and what was my order number. I responded and advised them how the whole sale had been handled, NEVER GOT A RESPONSE. They don't care about their customers so like i said taking my business elsewhere. If you do business with this company and have problems then it is your fault as you have been WARNED. read more

The shopping experience itself was excellent. The service was friendly, and the salesperson knowledgeable. It was at the delivery and installation that things went downhill. First, our bed was delivered without the necessary hardware to put the frame together. Then, when the hardware was brought to us, we were told that the slats that had come with it were wrong. We were then told that we'd have to wait a week for the right slats to come in, however, after some complaining, the manager was able to supply us a temporary fix. After a month of waiting, our slats finally came in, and when the guy came and installed them, rather than using the proper bolts to tighten them down, he used a couple of sheet rock screws (in places that didn't even have pre-drilled holes) to put them in. If, and when, this entire situation is resolved, I will never shop Ashley Furniture direct again, nor do I recommend it. read more