Ashley furniture is middle of the road furniture to me. You would never confuse it with Stickley or Herman Miller, but this is not their niche. It's decent furniture at a "fair" price. I have some furniture from this location that is already 14 years old and it is holding up very well. I recently bought a new TV and the wifey does not want it hung on the wall. Therefore, I needed a new tv stand, as the one I currently have cannot accommodate the size or weight of the new tv. I immediately went online to Ashley's website and found 2 or 3 that I liked. When I called to initially inquire about them, I was told that once you find a piece of furniture you want to purchase, it has to be ordered. You can opt for home delivery for a nominal fee or have it delivered to the store of your choice. As a prudent shopper, I searched the internet and found the same exact Ashley TV stand at 2 other local furniture stores, both of which were priced less than the Ashley Store. Now that I was in purchase mode, I called the store back and spoke with salesman Chandsler W. I told him the piece I wanted was advertised lower at 2 other local stores than at the Ashley store. Chandsler stated that he would "see what he could do" and call me back. In approximately 15-20 minutes, I got a return phone call and Chandsler advised me that he would lower Ashley's advertised price to beat both local competitors. Furthermore, he stated that he could give me a link to pay online, or come into the store and pay in person. Since he was so accommodating, I opted to go to the store and pay in person. He was the consummate professional and gave me his direct number in the event that I had any additional questions, needs or concerns. If you live in the Metro New Orleans area and are in the need for Ashley furniture, reach out to Chandsler W. at the Harahan store. I'll update this review once the stand is received. read more

I will never purchase another piece of furniture here I purchased furniture in April, which I didn't receive the furniture until late June which I understood it was on back order and it arrived a day before the cancellation date the furniture delivered damaged and very poor quality furniture, which I have bought pieces from Ashly in the past I immediately called customer service and about the furniture and also sent pictures. They made a date to come back and pick up the furniture within the same week. I was also told I would receive a full refund until I receive the statement with a delivery fee. I spoke with the black young lady can't remember the name at the moment maybe Deana I'm not to sure she sold me furniture last year when she was a sales person she was very nice then but as a manager, now she is very rude she was nasty over the phone and told me I am just not going to refund you a delivery fee no matter how many times you dispute the matter I have been since disputing this and as of today I will be closing my Ashly I don't recommend anyone to at this store read more

delivery personal were terrible. they had no idea how to connect my lights in sofa. Tec is scheduled for 2 weeks away. Screw the white glove delivery read more

Horrible experience, I will never shop the Ashley store again in my life, definitely not the same Ashley I shopped 25/30 years ago, I got delivered unleveled chairs just bad quality. Scamming salesperson (with her ugly fat self) along with Evangeline (Acima). They did what ever it took to get that sale. But I fault myself to for not seeing straight through them. I give Ashley a "0". I just WISH I would have come her first, after reading these reviews I definitely would have not shopped Ashley. read more

I would give them 0 stars if possible. George Miller is a scam artist. He ordered us the wrong furniture and then when it was delayed, and then delivered incomplete, he went completely MIA. The numbers they give you call refer you back to the store and the store tells you that you have to call the numbers. It is a complete disaster! We finally got the last piece of our delivery today and it was STILL missing pieces. Rather than have to continue to deal with these people, we are going to allow them to just mail it. Hopefully they actually arrive one day! Do yourself a favor, and DO NOT buy from this store! read more

Do not shop here, the store (specifically Yolanda Johnson was the saleswoman that worked with me) double charged me because their "system was glitching" and told me one of the charges would fall off. Guess what, it didn't and they took the money from both charges so currently filing a dispute with my bank. read more

The customer service wasn't bad per se, it was just too much. We had to tell 4 different people that we just wanted to look around. We couldn't be alone for more than maybe a minute. read more

It has been a nightmare working with this store. Their delivery window on Jan 12th from 10:30am-1pm was 5pm and only because I had to make approx. 10 calls to beg them to deliver before 5pm bc my building does not allow delivery past 5pm. They said they would just schedule for next available delivery date if they didn't make it. I purchased the furniture in November for delivery on this specific date because this is a 2nd home and I do not live in the state. I received a reprimand from the Board because they did not leave until 7:45pm. Ashley Furniture will not refund my delivery fees. More frustrating is that the mattress delivered is defective. I was not made aware that it would arrive in a box. It has not become full-sized and is unusable. Ashley Furniture has provided me with 5 phone numbers to call in a continual loop with not one of them taking responsibility. I am stuck with a $1500 mattress that is in a U-shape. Ian G, the store manager, will not respond to requests for help. Kiery D, the sales associate, will not do anything. Never, ever deal with this horrible company or store again. read more

Ashley Store - My U-shaped mattress that Ashley Furniture will not replace or refund. - Furniture Stores Near Me - Harahan, Louisiana

If I could rate 0 stars I would. Sales team and managment both garbage... I ordered furniture and set delivery date. They called and confirmed delivery the day before with all items, texted me tracking the day of, once they tried to pick up furniture it turns out the store lost my paperwork and it couldn't be delivered. We'll I called and spoke to my sales associate (Alexis) and he went back and forth to the asst. Manager (Mike) who beat around the bush about when I would get my furniture but it was basically alot of we can cancel your order. . No I want my furniture so figure out whatever you have to do to get it to me, but this is your problem. I call to speak to someone else to be hung up on 9 times.... oh I was mad. Then Alexis stops responding and the manager won't answer for updates.. I call HR (wendy) and wow like magic i get treated like a customer should be treated, and the problem is handled with care, my furniture was just delivered thank you to Wendy and the regional manager for going above and beyond to make it right. I now know why the parking lot is empty, your salespeople and managment need to take a class in customer service, and train new staff alot better before putting them on the floor. I do no recommend this store, they will treat you like garbage and not care at all when you get screwed. read more

Great experience, amazing financing options and wide selection. Was able to get next day delivery with setup, and felt unpressured the entire shopping experience. Thank you, Jeff B! Will absolutely be back in the future for furniture needs. read more

Ashley Store - Furniture Stores Near Me - Harahan, Louisiana

I visited Ashley to pass time and somehow ended up buying a tempur-pedic mattress (or so I thought). I thought that the mattress specialist did an amazing job at explaining the products. He was very detailed oriented, except in the one area that mattered most...the timing of delivery. I was very clear that I needed the mattress within a week and he told me that it would definitely be delivered. I hadn't heard anything after a couple of days so I called to inquire about delivery. To my surprise, the soonest delivery date was about a month out. I would have never made the purchase had I known that. Thankfully I was able to cancel the order, but the entire situation was frustrating and inconvenient. read more

Do not trust this store, I paid a fortune for my furniture, Ashley furniture store and customer service has not helped us repair the damage done to the furniture, Ashley furniture is refusing to give us the correct brackets, we have spoken to several different representatives over the phone customer service promised us they would send us the correct part on time, one day from today we move in a house and Ashely furniture has lied to us nonstop and will not do anything to repair damages, send us the correct brackets, we had to refuse the brackets given to us because the wrong brackets were given to us, do not trust what this store tells you, do not believe a word or purchase anything from Ashely furniture, they will screw you over and be rude over the phone, I spent a fortune on this furniture and I have been screwed over too much by this company. I will never purchase from this store again do trust a word they say, all of you do not buy from Ashely furniture and do not believe what they say because it will be nothing but lies and frustration read more

Ashley should be ashamed for selling the fraudulent worthless furniture warranties from ProtectAll/GBS. I paid $189.99 for a 5-year warranty on my father's recliner and have tried for over a month to get this scam warranty company to fix the lift motor on the chair that stopped working through no fault of ours. He has heart failure, dementia, is elderly and frail. He's supposed to elevate his legs and can't due to the broken chair and failure of GBS/ProtectAll to fulfill their obligations as a warranty company. See how swollen his legs are in the picture!!!!!!!! That's because his chair is broken and your warranty is useless!!!! Shame on all of you involved for wasting my father's money and negatively impacting his health with your GREED and INCOMPETENCE! And Schatzman that came out and said they ordered a part will not respond to me either. I finally ordered the part myself. Will NEVER purchase anything from Ashley again, not to mention GBS/ProtectAll, and be warned that Schatzman is unethical too for being a part of this WARRANTY SCAM! read more

Ashley Store - See how swollen my dad's legs are? Thanks Ashley and GBS/ProtectAll/Schatzman. - Furniture Stores Near Me - Harahan, Louisiana

Don't go here if you want any service or help shopping for furniture. My wife and I went into look for bedroom and living room furniture, but we walked around the store for about 8 or 10 minutes and were not greeted by any staff. The store was not crowded and a simple "hello, we'll be right with you" would've gone a long way. The whole experience was disappointing. read more

Ashley Store - Showroom - Furniture Stores Near Me - Harahan, Louisiana

I was lied to so they could make a sale. Tia was helping us, I brought my parents along because lord knows they are better at interior design than I am. My dad is the type to take advantage of a price match, and kept asking prices and looking up others online. Eventually, I let my dad be my dad and I walk up to the customer service counter to talk price with Tia. As I walk up I see her chatting with a man in a pink shirt (which I believe indicates a manager) saying "the old guy in the back is trying to find ridiculous prices to match" and they are both laughing. Once she realizes who I am, they are completely silent. I should have taken that chance to walk out. But I don't, I go through with the sale, we agree on a Saturday delivery. I tell Tia "Real quick, I have plans that morning, can this deliver after noon?" "Of course! I'll make a note of it". Done deal. Fast forward to today, 3 days out, I receive a text "your order will be delivered Saturday 9:15 - 12:15". Does that sound like after noon to you? I was assured a delivery time by Tia, with her knowing they have no control over delivery times, just the dates. I'm given an option via text "does this time work for you? If not, reply no" sure, I'll push it back past 12 and I reply no. I'm greeted with "delivery date will be canceled, please choose: Tuesday, Thursday, Friday, Next Saturday are available" Do people who buy from them just not have jobs? Now I'm stuck waiting 2 weeks for this. So I go to the store to see what they can do "oh no! They already booked the spot you gave up!" I explain that I was lied to about being assured a delivery time after noon "well first of all *WE* did not lie to you" cool dude, sure, just the sales-woman lied to me that makes it so much better. Also, your texts are vaguely worded on purpose. They're processing a request to get my desired day and time now, but if I hear "sorry we couldn't work it out" I will 100% cancel my order and fight until I get every penny of my money back. Laugh at your customers behind their back, lie to them to make a sale, come on; at least get one thing right. read more

I will never shop there again. I paid for some furniture and it was never delivered nor refunded. I have called the store, the customer service line, and even their corporate ... and nobody knows how to track my order or refund my money. I we were given multiple delivery dates and nothing ever came and when I called there cooperate store they were not tracking any delivery. The sales associate Tony lied multiple times then when I tried calling him he answered then hung up after hearing my voice. I will never use Ashley Furniture again because once they get your money all customer service stops! read more

Beyond awful. I have been given 8 different delivery times for my two sofas and rug. They called and said that delivery was coming a day early, so I left work and went to meet the delivery guys. They had a blank look on their faces when they walked in, and said that they thought they were there to PICK FURNITURE UP!! WTF?!? I don't have my furniture, and of now, I have no idea when it is coming. STAY AWAY!! I wish I would have seen all these reviews before I went there. Believe me, all of these negative reviews are spot on! read more

Ashley Home Furniture has poorly made products, terrible customer service, and most importantly for me, policies that ignore and are negligent to environmental awareness as well as actively contribute to worsening climate change on this planet. Please read to the end. My experience with Ashley Furniture HomeStore has been, without question, the worst experience with any business I have ever had. Period. My wife and I bought a new sofa, the "Dorsten Slate Model", in October of 2018. It came with a 1 year warranty from Ashley and we purchased an additional 5 year warranty from Montage Furniture Services, Inc. On 5/7/20, we noticed that the sofa's load system under the seat cushions had broken. This sofa has a webbed system rather than springs, meaning that there is a sewn semi mesh fabric connected to the upholstery. The mesh has sewn eyes that connect to a 1/8" diameter or smaller rod system towards the back. The rod had snapped, the mesh had torn, and now the sofa was almost unusable. This is after less than two years of regular household use. Nothing was done by us to this sofa other than sitting and lying on it. I called Ashley on 5/7, I was on hold for nearly an hour, and then hung up on. I called again, and after being bounced around to multiple people and more lengthy holds I was told that I needed to file a claim through Montage Furniture Services. Fine. After filing the claim, I was notified by MFS that a serviceman from Fast Furniture Repair would come to survey the damage. He did about two weeks later, and contacted MFS to notify them that it needed to be reupholstered, and then left. Yesterday, 6/3/20, I received a text message from MFS asking to rate my experience. I was under the impression that we were waiting for the repairman to contact us again and schedule a day to repair the sofa. However, apparently it is more cost effective to replace the sofa with another sofa from Ashley Home Furniture instead of order the repair upholstery and have the serviceman fix it. (That tells me a lot about the quality of furniture, btw). I wasn't informed of this, but rather had to call both Ashley and MFS to find this out. 6/4/20, I received a text message asking when I preferred delivery. I called Ashley Home Furniture and was notified that they would only be delivering the new sofa, and that its my responsibility to get rid of the old sofa. This sofa is damaged and in need of professional repair. I cannot sell it, I cannot give it away. I cannot donate it. Im forced to put it on the curb. This is so unacceptable and irresponsible. I'm basically forced to have this sofa go to a landfill. I will absolutely never ever shop here again. I will actively tell others to not only NOT shop here, but to boycott this company for their egregious policies that and lack of environmental awareness. I am disgusted that the company would rather add trash to a landfill than fix their terrible furniture the right way. I am on my way to the store to speak with someone personally. Whenever I call the Ashley HomeFurniture branch at 5151 Citrus Blvd, Harahan LA 70123, I am immediately transferred to a corporate line, where I am on hold for 30 min minimum each time. Pictures are attached of the damaged furniture. Ive read that an Ashley spokesperson tends to initially respond to these posts, but never respond after an initial message. read more

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Please stay far away from this store. My mother ordered furniture from them. Got three different delivery dates. The last delivery date she finally received was quoted as "SOMETIME" in November. Every delivery date got pushed back. her original order was placed in early September. When she reached out to the store in Lafayette they told her to contact The main office. So basically they were done once they made the sale. They totally took themselves out of the equation no help at all. read more

Everything was great until delivery. BE AWARE when your order is ready you will receive a TEXT with three options for a delivery date. DO NOT GO BY THIS INFORMATION. I had a choice of May 8th, 11th, or 12th. I chose the 8th (it was four days away) and began getting rid of my old bedroom furniture. Since all I had was a delivery date but no actual time frame I called the day before delivery. I found out my order wasn't scheduled to be delivered until the 15th. The agent won't care about how they caused this major inconvenience (currently sleeping on a matress on the floor) and will just keep repeating its scheduled for the 15th until you hang up. read more

Ashley Store - Furniture Stores Near Me - Harahan, Louisiana

I was able to get my refund after I was notified here on Yelp! However will never shop there again.

We needed two power recliners delivered quickly. After purchasing and scheduling delivery we were informed one of the recliners was defective, they would only deliver one. Evasive response when we asked ETA about getting the 2nd chair. Date of delivery we were given an ETA of around 3pm. 4 hours late the 2 delivery guys show up and have the nerve to tell us all the furniture that they expected WE would move out of their way for their White Glove Delivery service. They even had the nerve to watch my 73 year old mother (with heart disease} struggling to move the coffee table. When we pushed back they had the nerve to cop an attitude and cite the terms of their delivery service. I will never buy anything or recommend Ashley Furniture to anyone. Oh and they damaged my floor to boot. read more

Tia gave us a bad customer experience. I have shopped there before and the people that had taken care of us are always sweet; friendly and go above and beyond to make our shop experience comfortable. I been trying to get in contact with manager so I can share what happened. Disappointed. If you don't have the patience don't work in the customer service industry. read more

the service was horrible wasted 3 hours of my time because the sales lady was incompetent and annoying and we had to cancel everything. we tried to cancel in person but again they have clue what they're doing so we kept getting calls about it and had to cancel it that way just a horrible mess of a store don't go here overpriced you'll get a better deal elsewhere. read more

WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WOULD NOT RECOMMEND ANYONE TO SHOP AT THE ASHLEY LOCATED AT 5151 CITRUS BLVD., NEW ORLEANS, LA 70123. Sure the Salesperson was nice, but somewhat incompetent. I clearly expressed the date I was Closing on the home in which the furniture was to be delivered so I don't understand why four different employees called me to schedule a delivery prior to me even taking possession of the home. Needless-to-say, each employee said they would put a note in the system so I wouldn't receive a call until after I Close on the home. This apparently didn't occur. Now that I'm in the home, I can't seem to get the furniture delivered. After multiple automated messages informing me that the driver was on his way to my location, I receive a call [from the driver] nearly at 7 pm advising me that my merchandise was damaged. Really! His tone was nonchalant, and unprofessional. He offered no explanation or apology. Since such time, two other deliveries were scheduled but never materialized. I've requested a full refund and have yet to receive one...PATHETIC!!!! read more

Found a couch we really liked at this store and when we got it delivered the cushions on the couch began to go flat within 3 days. We called and had a technician come out and he tells us that its normal wear on the sofa! After 3 days?!?! They offered to replace the cushions because of the protection plan and warranty. So we had to wait weeks for them to come out and when the technician comes out he says they didn't order all the things you need to have the cushions replaced. So now we have waited another 3 weeks and now they don't even show up. And I still haven't gotten a call. So i call customer service and they tell me the technician was late coming in because he didn't know the store opened at 12 and not 1 and he is now running behind. I am then told that there is nothing they can do but reschedule and when i ask for a manager they tell me they are gone for the day and will not be back until Monday. So a place opens at 12 and the manager is gone in less than 5 hours? So I call the store we purchased the sofa from and they say there is a change that is taking place on Monday where their store will start directly handling the customer service and "it sounds like they are just pawning it off on us." They give me the same excuse that they can't do anything until Monday. When I ask for a manger I am told she is out to lunch and has to call me back!! At 4:30pm? We paid a lot of money for a bad product and extremely poor customer service. They truly DO NOT CARE about you. They take your money and run. We work hard for our money and if they actually showed any interest in actually fixing the problem I would understand. But it seems like this is a common occurrence and they just don't care. Very, very disappointing. read more

I'm in sales, so consider the source; however, this is the second time my wife and I have gone to Ashley Furniture looking for a piece of furniture and it's the second time NO salesperson greeted us and NO salesperson engaged us during our entire visit. How do they sell anything? We visited to looked at dining room tables and the. A second time for a couch. No way they're getting a third visit. Besides, my wife didn't like anything they had anyway! read more

My most recent visit here was my 2nd visit in a few years. I would like to say that both experiences were wonderful, but I can not. Located in the Elmwood Shopping Center beside the Home Depot, there is a large parking lot in front. I was greeted when walking in by someone asking if I needed a salesperson. I declined as I was looking for the perfect (for me) dresser or armoire. As I browsed, I saw a few things, but nothing jumped out at me screaming my name as I had hoped. The strange thing was that there seemed to be no staff on the floor to help. I saw several people behind desks making faces at their cell phones, I am only assuming they were taking pictures of themselves and not having strokes or something. No one asked if I needed assistance at all. At one point, I heard foot steps speeding towards me, so I stepped aside and turned just at the right moment because here was someone dressed as an employee practically running to get to the front of the store. I am sure they would have run me over! It was so odd. So, I left the store with no one speaking to me after that first employee when I walked in. I guess it is good they are hands off, but it was disconcerting. I guess that is why they had so few customers around lunch time on Black Friday. read more

Ashley Store - Front of the store - Furniture Stores Near Me - Harahan, Louisiana

STAY AWAY. HORRIBLE CUSTOMER SERVICE. 1.5 stars overall for a reason. I purchased a sofa and matching loveseat in May. It was on backorder and was supposed to be ready in September. It was delivered in December. This was fine because our house flooded from hurricane ida so we were not in a hurry to get it. When it was delivered on December, we did not unwrap it because he had to move it to storage for safe keeping while our house was still under construction. Feb we are finally back in our house and eagerly unwrap our match sofa and loveseat only to find out they do not match. One is brown and one is black. Called Ashley was told no refunds or exchanges after 72 hours of delivery. No expectations. This is a shame because we had and entire house to furnish. read more

Customer service could be better. I called the local store to get a purchase order for warranty work. I always ended up at some corporate call center that couldn't help me. They kept telling me to call the same number as before, always returning to the same call center number. Why can't I get someone on the phone to help me? read more

Our sofa was delivered damaged and we have now been waiting 2 months for someone to come out and repair it. I highly recommend NOT purchasing from Ashley. We purchased a large sofa, and the extended warranty, and are regretting it daily. We received our large sectional sofa with a big gaping hole. After 4 one hour plus phone calls and multiple customer service reps hanging up mid call. Someone was going to call me to scheduled someone to come out! The technician finally came out, but did not repair the sofa because Ashely did not authorize enough time for them. "Someone will reach out" turns out the request was cancel and we are starting again for the third time The online representative just continues to tell me that "this is the process" (being call for a service request, we call back to schedule a call, to schedule someone to schedule the technician) Reconsider buying and certainly don't spend the extra money for the warranty/protection plan. read more

BUYER BEWARE!!! They schedule you yo receive your furniture, then don't come. You call to find out what is going on only to be told it has been rescheduled not once, not twice has this happened but now 3 times and I still do not have my furniture!!! Don't trust them!!! read more

I can only attest for this store's customer service because I didn't buy anything (but I'd like to in the future) everyone we passed greeted us and asked to help out. Everyone was super friendly and I hope they get more positive reviews. :) read more

I really did not want to resource to YELP as I am not a fan of the common Yelper BUT this store needs to be addressed. I purchased furniture from this location with an extended warranty and was not told it was on back order.... for 2 months! I sat in a brand new home on the floor for over two months. Once I got the furniture, it broke! Outside of the store warranty I leaned on my extended warranty(270$) but no one at the store could figure out 1. My purchase number 2. Could call me back in a timely manner with the company's contact. 6 weeks later I finally got credible information to file a claim. Since my damaged product claim was filed after 30 days, they can't do anything. The sales rep who worked there was fired and customer service was zero help. They were at fault to give me information in a timely manner and selling faulty goods. This store wants your money and nothing else. Only recommendation or assistance they would give me was for me to physically go in store and purchase a service technician to "look" at the sofa for 150$!!! That's not including what repairs would cost. This is the second piece of furniture I have had issues with at Ashley and they have offered zero helpful results. I do not recommend buying from them in ANY circumstance! I'm sure this will fall through the cracks as well. Pretty shameful read more

I was looking for a sturdy upolstered desk chair preferably with a wooden base and an accent mirror. I walked the entire Ashley Homestore in Kenner, LA SLOWLY and NOT ONE person asked me if I needed help. Not one. I walked out and as I made my way to the door, I was still not acknowledged. read more

The absolute worst shopping experience of ANYTHING I've purchased in my life. The sales team could care less about you actually getting your order. They get paid when they make the sale. I purchased A mattress 6 months ago and they have canceled every single delivery attempt because they state that they aren't able to get me a clean mattress. 9 attempts. 9 times I had to take off from work. No one in the store cares in the least. I think this isn't a real company. They take your money and hope you just get tired of fighting with them read more

This is an update on my husband's review that he posted almost 2 weeks now. We received a personal message here on yelp and the Manager told us to reply with an our email address so we can get this problem fixed. I sent the email address the same day and i still have NO response from the manager and it is almost 2 weeks now. I am very disappointed in the service!!! Everytime we call, we would have to call a different number. I wish someone would call me with some news to get this issue resolved. read more

Based on the recent experience that I had at this Ashley homestore, I would never shop with them again. I have never encountered such rude sales people. It seems like they are working against themselves to make a sale. I typed a long review and it got deleted, so I'm going to sum up my experience by saying this: I have visited the store on two separate occasions and called close to 10 times. I have money. I am ready to make a purchase. I know exactly what I want and somehow they can't seem to finalize the sale. Usually when I call the store, no one answers. One time someone picked up and left me on hold for close to 10 minutes before I finally hung up. In going into the store, the sales people have been wholly unhelpful. The second time I went in I was fully committed to making a purchase that night. I went back-and-forth on price with the sales person for a few minutes before he threw his hands up in the air and walked away from the table. He stated "I'll be over here if you need me." I was not being difficult in any way, I was only trying to make sure that I could afford the monthly payments. He did not want to work with me or inform me on what my payment would look like. It felt so unprofessional and I felt sort of insulted. I walked around for a little bit and then left the store without making a purchase, even though I knew what I wanted and was ready to buy it. I would gladly just purchase it online, but in order to take advantage of financing, you have to sign the paperwork in store. They should have someone available just to help with paperwork. What a nightmare. I'm living without a couch just so I don't have to go back in there. Wish I could find what I wanted anywhere else. read more

This is an update to my 1st review. When I finally received my table it arrived already assembled off the truck w/ 3 wobbly chairs & 5 chunks / scratches / scuff marks b/t the chairs & table. When I went back into the store to have my issue addressed I was told that I was delivered a reject table that someone else returned. NOT EVEN A NEW TABLE FROM THE WAREHOUSE THAT I THOUGHT I PURCHASED. While waiting to speak with the very nice young employee at the credit counter a floor employee informed me that just as bad as it is to be a customer it is even worse being an employee of this store. Their last day was within a week & 3 other people quit within the last 2-weeks. My 2nd table was delivered 4-days ago & I still have no idea when I will get my 3rd & hopefully brand new table. read more

If I could give them negative 5 stars I would. Customer service is awful! I bought a dining set from this store and once delivered I noticed a chair was missing. Once I spoke to the delivery man he told me that it would be delivered soon(no one had communicated that I'd be missing a chair. Little did I k ow that I'd be waiting on that chair for over a MONTH. My delivery date has been delayed at least 5 times by now and they never EVER pick up their phones. I regret ever walking into that store. read more