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    Ashley Store

    2.5 (40 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

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    Lloyd C.

    My friend and wife was shopping for some new furniture, so we decided to window shop while they were actually shopping. Ashley Furniture is a nice large store where they have competitive prices and a good selection of furniture, etc. Clean and organized floor room. The sales clerks were friendly but not overbearing.

    2  tables damaged and one color defect .

    3 damaged table tops 3 days out of work . I'm done . I guess Ashley doesn't care . Let's see

    Isanti table set with bench
    Sandra N.

    I've heard very mixed things about Ashley Furniture so my experience is very different than most but I thought I'd share it anyway. A lot of the negative reviews refer to being followed in a store but most furniture stores actually do this- not to be creepy but to make a sale so its pretty common. The furniture selection is really great. They have lots of chairs and tables on clearance so if you get lucky, you can snag a good deal. I came in with the mindset of buying one thing and one thing only: the ultimate West Elm dupe.. the Isanti table. Its made of mango wood and it looks almost identical to the West Elm version. After seeing it in person, I was impressed by the quality. The table is thin yet not flimsy. The table itself feels very durable and the doesn't scratch easily. The service was fine for me. I wasn't greeted upon arrival however sales associates came up to us and offered us help throughout our time in the store. Eventually we were able to negotiate a discount not only on the shipping but overall percentage discount which was pretty nice. We ended up paying about $2k for a table set with 4 chairs, a bench, and 5 year warranty on all of those items as well as white glove delivery. The delivery was great. We had to adjust the date a few times because we didn't get the keys to the new house on the day anticipated. Customer service was easy to reach and were accommodating to our needs. The assembly portion of their delivery took less than 30 minutes so it was very efficient-especially since we have three flights of stairs to go through for our condo. We had a good shopping experience with Ashley so maybe you will too.

    Sofas!
    Carla R.

    At first we had second thoughts about this sofas due to its color but after sitting down for a bit we decided to get them. Super comfortable and the fabric is so soft. Thank you to the manger we got a really good discount. Thank you

    Strike first power recliner

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    3 years ago

    Been going to this location for over a decade. I recommend Ashley store. You can find some great deals and a variety of different selection.

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    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Ahsen was very helpful in assisting us with the purchase of our dining room and living room sets.

    Mentioned in 2 reviews

    Read more highlights

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    They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.

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    We've bought 3 different deliveries from Patio World (table, chairs/sofa, fire table) and I don't…read moreagree with the 1 star reviews on here. A lot of the reviews complain about delivery time but in my experience, Richard has always been clear about what's in stock and we've always taken delivery in the same week or so. Other patio furniture places have delivery timeframes for out-of-stock pieces just as long or longer. If anything my opinion is that Patio World is way underrated compared to other stores in the South Bay. They have the best selection of contemporary furniture for a clean look. They often have very good discounts and great prices overall for mid-level stuff. Their manufacturers generally seem reputable (unlike all the ultra-cheap big box store suppliers with shoddy powder coating). Other stores around this area seem stuck in the 90s with overly traditional styles. My advice is, visit the store and take a look around, you'll be impressed compared to their current Yelp rating. Ignore the low reviews with generic stock and quality complaints, and just set your expectations against the purchase contract and manufacturers. This place is underrated and deserves more attention.

    *IMPORTANT NOTE*: This is the second time I've had to post this here. It seems that patioworld is…read moredisputing reviews on this site. Be very careful when buying here as I don't know how many other 1-star reviews have been removed. I'm including a partial screenshot of my credit card statement from when I paid over ten thousand dollars to patio world and had a terrible customer experience. If a yelp moderator needs further proof of my purchase there I'm happy to provide it privately. Very bad service and horrible attitude for costumer service. Avoid this place. I bought $10k dollars worth of patio furniture from this place. This was in February. They told me that it could take a bit longer than usual to deliver the items, when I asked how much they said "probably end of march". The sales people treat you very well until they convince you to buy but then they leave you hanging alone. Among other things we bought a sofa set: A large 2/3 people section, a small corner, side chair and ottoman. They delivered the small corner and the ottoman in march, completely useless without the rest of the sofa. I'm writing this review in June, that's 4 months after we payed for the patio furniture. We still don't have the rest of the sofa. It's almost summer now, days are sunny and I have NO PLACE TO SIT in my backyard. What is worse, when I said that I didn't want to wait anymore and wanted to send back the corner piece I got so I could go buy another sofa somewhere else, they said that they would not take it back because their policy is only 24hr return. So what they do is deliver some random piece of furniture to lock you in with the rest and won't let you cancel the order no matter how long they take. See attached picture for the corner piece that was delivered instead of the whole thing (1 small corner piece, one large piece + extra chair). All of my interactions where with Richard. Whom I called SEVERAL times over the past few weeks, half of those calls ended up with "we'll call you back when we get more information" and they never called back. Horrible place, horrible return policy, horrible customer support. Buy your patio furniture somewhere else.

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