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    Ashley Store

    2.0 (54 reviews)
    Closed 10:00 am - 7:00 pm

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    This broken desk is in the office of my newly built house. Quality of delivery and materials shown.
    Maddi V.

    Spent about 15k at this Ashley furniture in Florence. It took serval weeks for items to arrive as expected, however everything that was delivered was either the wrong item (dining table) or broken (office desk, couches, dining chairs). I had recently completed construction on a new home in the northern Kentucky area and delivery drivers did extensive damage to the home including ripping up the grass in the front yard, driving a large delivery truck on freshly poured concrete, chipping paint, scratching walls, damaging flooring. The delivery people did not have a drill upon arrival and were not able to assemble the furniture (despite my having paid for this service). The delivery people left trash throughout the home and did not inform me when they were leaving, I picked up the trash. I contacted Ashley and was not offered any form of credit for this delivery experience that caused extensive damage to a newly built home. They did advise me to file a damage claim, which I did, but never heard back on any form of payment I could recover. I had some remaining items in the order which I cancelled due to the issues above, with a credit of $6400 promised within 5 business days. I have not received any credit and now no one has answered the phone at Ashley, or responded to my several voicemails and emails left over the last few days. I now have a broken office desk, a dining table without legs, and a damaged new build home. Suggestions for Ashley: (1) return my $6400 to me PROMPTLY (2) come get this broken furniture, get it out of my house (3) fire the movers who don't show up with proper tools to assemble furniture and cause destruction to homes (4) credit me for what I paid for delivery and assembly (no one wants to pay hundreds of dollars to have their house destroyed, covered in trash, and have to assemble furniture themselves) (5) issue some form of credit for inconveniences caused, I waited here all day the day of delivery AND the following day for someone to show up with a drill. Highly recommend against ever ordering from this store. They will destroy your home, take your money, ignore you when trying to reach a resolution, and leave trash and broken furniture throughout your home. Any other option is better. MANAGEMENT- give me my money back ASAP.

    Lik what

    It's ok not horrible just need better quality for the frame and the wood is thin just sucks to spend money

    Sofa lounging
    Patti K.

    When we were purchasing a "as is" home we instantly knew one thing: at the end of the day or when time permitted, we were going to need a decent place to sit. It had to be tough enough to withstand 2 crazy wiggle tails, a nfl size linebacker and some rowdy nieces and nephews. Enter : Chanda/ Shanda (not sure which) our salesperson. We needed to do everything but pickup via phone and she took care of it all. She ordered, updated us on delivery issues and told us the day/ time it should be in. She even matched a competitors advertised price when prompted. Thanks for giving us a place to de-stress.

    Broken baseboard that they refused to fix. Broke after 1 night.

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    1 year ago

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    10 months ago

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    11 months ago

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    10 months ago

    We bought are furniture there in February it was broke we called them to fix it and it's June trust me go somewhere else.

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    4 years ago

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    2 years ago

    there was only two people working that day so it took a while to get help, once we did she was very apologetic for the wait and very nice.

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    4 years ago

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    8 years ago

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    Thank you for shopping with us, Jeff!

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    6 years ago

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    7 years ago

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    Review Highlights - Ashley Store

    Sophia took extremely good care of us and catered to our every need, question, and expectation.

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    Menards

    Menards

    (37 reviews)

    We come here to buy some fertilizer for our bushes after costco, walk in, and get the cart, try to…read morefind the garden center, took us a while, then you need to pass a close door to go to the garden center and the door is not automatic, when you push a cart, you need another person to open the door for you. After we got what we need, although there is check out sign at the garden center, but it's not in operation. We will need to go back to where we come in. This time, i try to push the button so the door will open automatically. But to my surprise, the button leads to the big garage kind of door moving up. Hahaha.. the staff inside is kind enough to close it for us.

    How you perceive Menards (and Home Depot and Lowes) depends on what you are trying to accomplish…read more Home Depot caters to the DIY home owner. It has limited selection and generally carries low end fixtures from China. Lowes has a somewhat better selection for items like tile and lighting and it has the best selection in lawn and garden during the Spring planting season. Menards is more oriented toward the needs of construction professionals. Everything that a contractor might need in the way of paint, electrical, plumbing, roofing and lumber is typically in stock. I rehab older houses and these usually involve extensive rewiring and plumbing tasks, so Menards is where I go first for construction materials. Unless you are looking for cheap Chinese made lighting and plumbing fixtures, I don't recommend any of the big three home improvement chains. If you want quality, your best option is to search the internet or visit specialty vendors for items like high end lighting, plumbing fixtures, cabinetry, and granite countertops. But that takes you out of the range of what DIYer can reasonably handle.

    Ashley Store - furniture - Updated May 2026

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