Rowa Friendly service and willing to work with your needs. They even allowed me to take a measuring tape home to compare dimensions in my new home. Services were quick and easy to complete. Thank you read more

My husband and I visited the Ashley Furniture store in Falls Church, VA on Saturday 04/04/26. An older woman named Rowa greeted us at the door and said she would be assisting us. About 40 seconds later, she came back and asked if we had seen anything we liked. We told her we were just looking around, we had come from another location to check on a specific couch but hadn't made a decision yet and wanted to explore our options (a sweet lady called Elizebeth was helping us there). She immediately began insisting on taking our information and repeatedly said she could give us a good deal on the couch. After speaking with her manager, she came back with a price she described as very good. We politely asked her to give us some time to look, but she became increasingly aggressive. She made comments like, "You will never find a better deal, that's for you, not me," and emphasized that she wasn't pushing because of commission, even though we hadn't brought that up. All we wanted was a little space to make our own decision, but the experience became very stressful. It felt like we were being pressured into making a purchase. She continued asking for our information while we were trying to talk things over, despite us asking her to wait. Her behavior came across as pushy, rude, and unprofessional, honestly one of the most unpleasant sales experiences I've had, and I say that as someone with 8 years of experience in sales. What made things worse was that she initially offered us a specific discounted price to get our information, but after we provided it, she claimed she couldn't honor that price. When we pointed out the inconsistency, she became louder and more agitated. We explained that our interest depended on the discount she had originally offered, which only seemed to frustrate her further. In the end, we decided not to purchase the couch specifically because of this experience. This type of behavior reflects poorly on the store and should not be encouraged or rewarded, especially if commission is involved. I hope management addresses this and encourages a more professional, respectful, and relaxed approach with customers instead of one that feels intimidating and aggressive. read more

Mark is absolutely amazing! We came in looking for a couch for our apartment and we ended up finding the perfect one! He helped us get a fantastic deal on it and was so friendly! Couldn't recommend this store and Mark enough! read more

We purchased furniture from Ashley and Elizabeth was wonderful. Unfortunately the information from the office concerning protection plan was Wrong and cost us some $$$. Unfortunately remember I was given to talk to someone in the Philippines. Eventually I did talk to the district when he told me he couldn't help. Misinformation is given by their office staff and I personally think they should stand behind it read more

If you visit Ashley Furniture, definitely ask for Mark! He was fantastic to work with. I really appreciate that he never made my husband or me feel pressured or rushed. We received just genuine and helpful guidance. Mark took the time to explain everything clearly and thoroughly, which made the whole process easy and stress-free. We ended up getting the Cambri couch after hearing how much our friends love theirs and they've had it for a year, and it still looks brand new! read more

Worked with Nick and Nuet. Great experience. I showed them the price I wanted for several pieces of furniture. They worked quickly to get me exactly what I wanted and for an amazing price. Thanks so much to them. read more

We had a great experience with Rowa! We got the perfect couch for our new space :) She greeted us at the door, made the whole experience smooth , and she was very professional!! read more

Mark was extremely helpful. He helped with choosing my couch configuration to my needs. I was able to get the couch I wanted at an affordable price. and to add there was zero pressure! 100% recommended. read more

Rowa was extremely nice and helpful. No pressure and understood exactly what I wanted. She was very accommodating and let me do my thing. Go visit her for a lovely experience - I know I will be back when it's time to get a new mattress!! read more

Staffs there are nice and helpful. They helped us find our dream bed even that the bed was not displayed in the store , they kept searching on the web to find the one that best fit our needs , Services are excellent read more

Rowa was super helpful finding me a couch -- friendly, knowledgeable, and easy to work with.

Maria (sales rep) and Wasim (store manager) were very helpful and friendly in making sure I got the best couch!

Great purchasing experience! Mark gave us a great deal and helped us purchase a couch with ideal configuration! read more

Johnny was very helpful with my furniture purchase and explained all my options. Thank you for a painless process.

Rowa was great at listening and helping me find what I needed quickly. She also knew details about the skus and what was in stock and when I could get it. Best experience of the stores around here read more

My husband and I had purchased bedroom furniture and a dining room console from Ashely Furniture earlier in the year and had an excellent experience. We wanted to buy a new dining room table and chairs in the same style as the console so they matched. We called ahead and they told us the dining room table was being discontinued but they had one on the floor. We drove to the store and found the floor model, which had some wear and tear, however we wanted to purchase it despite the flaws as well as six chairs. Rowa was very helpful when we arrived. She checked with her manager on the pricing. Then we were told that the 6 chairs, console, and dining room table on the floor HAD to be purchased as a set. We explained we already had the console which is why we'd made the special trip in the first place for the matching dining room table. She again checked with her Manager and he said again it MUST all be purchased as a set. No explanation (was this corporate policy? him just playing hardball and thinking we're idiots who want two identical consoles and will capitulate?) We never found out as Rowa herself was sent back to us to deliver the messages, the Manager didn't even give us the courtesy of an explanation, even though he was pacing back and forth not helping anyone at the time. My husband left our phone number in case the store actually wants to make rather than lose money on that set (which is in the very rear of the store and most people wouldn't even see it unless they were looking for that model -- like we were). The store lost a couple of thousands of dollars today and certainly our business forever. For pieces that will not sell or will be sent to second-hand retailers for a fraction of the profit they could have made today. The salespeople here have consistently been friendly and helpful (as Rowa was) but the store is very poorly managed. Do not recommend shopping here for furniture. read more

Ashley Store - Langford Dining Table and Chairs - Furniture Stores Near Me - Falls Church, Virginia

I had a fantastic experience. Erricka was friendly and knowledgeable. She did a great job at helping us.

We just purchased a sectional couch today and salesman Kabir was very knowledgable and helped us get the best price possible. Highly recommended! Thank you guys, and best wishes. -Silva read more

Overall experience was good, but they charge the delivery fee which should be free like other renowned stores.

The salesman (Kabeer) was incredibly attentive, but no pressure at all. He didn't force anything on me, but was close enough when we had questions. He helped me find exactly what I was looking for (that was my 4th stop and I hadn't found it yet), and took excellent care of of me. Ashley furniture treats veterans very well, and gives a discount. I will likely be returning for all my future furniture needs! ​​ read more

Mark was nice , nice customer service Thanks for all your help . Recommend to go there read more

Mark was super helpful and knowledgeable. He helped us find a new sleeper sofa at a very reasonable price

Kabeer helped me pick our my bedroom set and mattress for my new apartment. This was my first time picking these items out instead of having someone else do it and he made the process very nice and welcoming. He showed me multiple sets based on my preferences and provided suggestions during our time. He also notify me of the recent sale and provided an extra promotion to ensure I left with the furniture I really wanted. I'm so happy he was my sales associate and I hope future customers receive the excellent service Kabeer provided me. read more

Mark is very helpful and shows great customer service. He helped us get a great couch and just the way we wanted it for our living room.

Mark was such great help and not pushy at all! Helped point out some mattresses in my range and made the process very easy!

Kabeer helped us find the perfect couch! When we realized our first choice was not an option based on the size, he showed us a similar one which we ended up purchasing. Kabeer was very kind and patient, and we are appreciative of his business! read more

Kabeer and Andres are true professionals. I was able to get what I wanted within 20 mins. They were able to find everything similar in stock and it's being delivered and installed next week. Very satisfied with the purchase process. read more

Kabeer was an amazing salesman, incredibly helpful and knowledgable. He helped me buy my whole living room, dining area, and my bedroom. Great discounts and deals, highly recommend this store and Kabeer specifically! read more

I'm happy to see that there is a business manager responding to feedback. Maybe this is how I'll finally get my question answered about when my bedroom set will be delivered. It's been over two months and no one, except Stephanie, has returned the multiple calls I've made trying to get an update on when my furniture will be delivered. Nick was an excellent salesman and then he fell off the face of the earth when we had subsequent questions about the delayed delivery. I've been a loyal Ashley customer for over a decade. Next time, I'll look elsewhere though. The customer service has been abysmal. read more

Rowa was amazing! She was very honest and helpful. She truly understood what we needed for our baby room. Thank you!

Once again, I'm impressed with the product and service that I received at Ashley. Mark was kind, considerate and patient while helping me with my selection. I'm sure I'll return for future purchases. read more

Maria was amazing and helped us find the perfect couch! It was fast, efficient, and we got a great price. Would definitely recommend

Came on a Friday to browse and ended up buying a bed frame. Nuet was very helpful, very talkative and friendly.

Nick was very helpful in helping me pick out my first sectional. He was very personable and friendly!

Mark was extremely helpful. I knew exactly what I was looking for and right away he showed me the options.

Had a blast working with Mark Maher on some great furniture and we were able to work within budget

Awesome service, Mark is an amazing employee !!! Great service , very informative. Would recommend to friends and family

Very helpful in fixing our online purchase that went wrong! Appreciate all the assistance.

The service here is horrible. They will say anything to get your money and then change the delivery date after the purchase. Go to anywhere but here! read more

Kabeer was a very helpful salesperson! He helped us find the perfect new sectional at a great price!