After searching online for an affordable American Leather sofabed, I checked the clearance page on…read moreCC's site and there it was - a queen Comfort Sleeper in the exact model I wanted and in pristine condition! Scotty and his apprentice Johnathan delivered it with great care, fitting it in the tight space I've alotted for a guest sleeper. Although this is an as-is item, it's in top shape and I'm sure CC will address any issues I might encounter. And the price - while still pretty high - was worth it to me. Couldn't be more pleased.

Looks like they are out of business. Stopped by today and the showroom is stripped with no…read moreforwarding info. Beware! They took our money knowing they were not going to deliver. Beware!!!

Absolutely a beautiful shoppe, and helpful, knowledge staff. I've made purchases when in Alexandria…read moreand continue to do so from Boston. Exceptional delivery service from VA to MA. A great selection and beautiful displayed ideas for design are made easier. I wish we had this store in MA.

I am actually writing about the experience I had today, Jan 14th, with the sales lady. My husband…read moreand I entered the store and the sales person did not even bother to look up much less greet us. As we were wandering around the store looking for leather recliners we noticed the staff person pass by us, twice, without any recognition at all. As we were leaving we had to pass her and I asked a question as to how long the store had been there as we could not remember it from the past. I truly felt like I was bothering her...She responded like the question annoyed her? or? Anyway, I'm not sure but when we left the store my husband and I both commented on how rude we felt she was! There was only the 1 employee (her) that we noticed so maybe she was having a bad day but we really do not feel the need to return to Random Harvest. There are plenty of places we can seek out a leather recliner from but it was a shame as the experience left us with a bad "taste" in our mouths for the business.

This is an outlet of Crate & Barrel, and this is where you need to go if you have a specific…read morefurniture in mind - they get shipments all the time, and the staff doesn't mind in you calling every so often to see if a specific model and style is available. Don't fret if they don't have a specific furniture that's not in their showroom, as they have others in their stock room. They' have a moving company on site that is a separate entity, but they are able to load it up and get it to your place at a reasonable cost. Otherwise, they can hold onto furniture up to 24 hours for you to arrange your own transport. Staff are very helpful, informative, and friendly! They have a small lot to park your vehicle. +daily shipments of new furniture +helpful staff +parking on site

I expected much more from Crate & Barrel. I bought Ankara Chairs on December 22, and after just…read morethree years, one chair developed a crack in the wood--despite being hardly used. These were living room chairs and probably sat on fewer than ten times total. This is clearly a manufacturing defect, not wear and tear. When I contacted customer service, they dismissed the issue simply because it was over two years old and offered no solution at all. For furniture at this price, a three-year lifespan is unacceptable. Between the poor durability and the lack of support, I wouldn't recommend Crate & Barrel furniture.

I have never hard turned so fast ....I was driving around Old Town Alexandria when I spotted a…read moreCrate & Barrel Outlet just sitting in the wild! Even though I had a meeting to make, I willed time to stop and did a quick drop in. This outlet had home furnishings galore: sofas, patio sets, florals, candles, dish ware, appliances, bedding, and even a kids section! Not only were all of the items on sale, I came on a day when almost everything was marked an additional percentage off...as much as 60% off. I didn't really need anything per say, but if I was not limited the trunk space in the back of my car I might have come home with a brand new bedroom set. If you are in need of stylish furnishing at a fraction of a price or even a new dyson or espresso machine, I highly recommend a stop at this shop!

Love this for trying to find a steal. Crate and barrel has such awesome stuff but it's almost…read morealways out of my budget. The outlet lets me get a chance to buy some solid stuff that didn't quite meet the standards. Many of the smaller items like plates, cups, and tablecloths are still here and perfectly fine.

We bought a lovely tablecloth that is close to the one we bought in Eze France.....We'll go back to…read morethis store again and again!!!!

This is such a lovely store. High quality European furnitures. We were traveling so i can only get…read morea couple of these beautiful pillow cases with inserts! i got 20% off and it was a great deal! They have several charming pillow cases and runners The owner/manager was very friendly and welcoming!

A sister store to Penny Post, that is packed with awesome items. Products ranging from bath, to…read morekitchen, to food, candles, pillows, handmade items, local artists, books, journals, notepads and so much more. The store stretches to the back and has so much to offer. The perfect spot to find a gift or just pick up something nice for yourself and/or your home. They have a pretty decent section geared towards men as well. The pricing is pretty affordable. It just depends on what you fancy. The staff were helpful, they have baskets around to collect all your goodies for purchase. They had a small sale/clearance section. They also have a cute pet and kiddo section. This store is always in my go to for all my shopping needs.

Came in just to window shop, but of course, I left with a Jellycat, lotion, and soap! This place is…read morefull of charming, high-quality items that are hard to resist. The lotion and soap smell absolutely divine. The store has a warm, inviting vibe and everything is beautifully curated.

Again my service was outstanding! Today was my second visit this week, interacting with completely…read moredifferent employees and still everyone was helpful, pleasant, and the checkout line moved fast. I'm sold. The Potomac Yards location is my new store!!! I've shared my experiences with my girlfriends and my daughter! The selection of cool items, the size of the store and the prices are all wins. #HappyShopping

12/27/22 On 12/18/22 stop this store to get some ideas…read more This store certainly sells lot of candy or junk food to be politically correct. Getting ideas for the Christmas came easily. One of the first things I saw for my step-sister is a Hello Kitty box set. Not a bad way of mending an old wound between two people. I saw a nice cup/bowel for my sister. My wife found a to do organizer for her as well. A number of different items were picked up here and it completed 80 percent of what we needed in one store. "Cool beans" as a friend of mine ise to say. We shall return.

I've been here three or four times and almost always find something good. It is a little crowded,…read morebut everything is organized pretty well. Prices are good -- nice shirts for $5.00 or so. The room with kitchen items is great. They have clothing on both floors; the items downstairs tend to be better. They have mirrors but no changing room to try on clothes. On the plus side, they do accept credit cards.

The hours said that they were open, but when I went over there, the sign said closed up and…read morenobody's answering the door

I came in to see things in real life before purchasing, and the sales associate was incredibly…read morehelpful. There was no pressure to buy anything right away, and she asked that I help them and purchase from the store if I decided to go with those pieces. I came back to do just that and was helped by another associate who was also helpful and friendly. Furniture is definitely one category that is so important to see in real life, and I appreciate having a helpful West Elm nearby.

1 Star - Extremely Disappointing Customer Service. Never Again!…read more I visited this West Elm location with my boyfriend just a few minutes ago, and I can honestly say it was one of the most unwelcoming retail experiences I've had in quite some time. From the moment we walked in, not a single employee greeted us, acknowledged our presence, or offered assistance. We walked around the ENTIRE store looking at furniture, specifically sectional sofas, as I was genuinely interested in making a purchase. However, despite being ready and willing to spend my money, we were completely ignored. What makes this experience even more unacceptable is that there were only THREE customers in the entire store, including my boyfriend and me! The store was practically empty, so being overlooked was certainly not a matter of employees being overwhelmed with customers. There were also three employees working at the time. One was assisting the third customer, which I completely understand. However, the other two associates, both white, were standing near the cashier area and made absolutely no effort to acknowledge us. At one point, one of the female associates actually began walking in our direction, only to abruptly turn around and walk away without saying a single word. I couldn't help but wonder whether we were being judged based on our appearance, since we had just come from the gym, or whether race played a role in how we were treated. I cannot say for certain what motivated their behavior, but the complete lack of acknowledgment certainly left us feeling uncomfortable, invisible, and unwelcome. Here's the thing: You never know who is walking into your store or how much they're prepared to spend. More importantly, every customer deserves basic courtesy and respect, regardless of their appearance, race, or how they're dressed. A simple "Hello, welcome to West Elm" or "Let us know if you need anything" costs absolutely nothing. As someone who was seriously considering purchasing a sectional, I found this experience incredibly disappointing, especially from a brand that positions itself as a premium furniture retailer. With three employees and only three customers in the entire store, there was absolutely no reason for us to walk through the entire showroom without so much as a greeting. Customer service should never be selective. No one should have to dress a certain way, look a certain way, or practically beg for attention just to receive basic acknowledgment. Needless to say, I will gladly take my business and my money elsewhere. There are plenty of furniture retailers that would appreciate a customer who is ready to make a significant purchase. West Elm, you lost a potential sale today, but more importantly, you lost a customer. I have absolutely no intention of returning to this location.

If you are visiting Alexandria this store is a must to visit. From the moment you enter the door…read morethe details are amazingly detailed and gorgeous. So much to see and gorgeous pieces and selection for you to add to your home. The ladies there are so welcoming , warm and helpful . Nichole was a gem, she's so sweet and kind. It a must stop if you are in the area. The items are so unique it will definitely add value to your home. The candles are great gifts.

This is such a beautiful shop! Everything in here is gorgeous, of great quality and the customer…read moreservice is on point. The co-owner, Kim, I believe, was incredibly friendly as well as the other lady working there (unfortunately I didn't quite catch her name even though she did introduce herself when I walked in). Their items are priced well although some of the antiques are a bit high as one would expect. I will definitely be back to pick up a few more treasures.