Bought an 8 piece bedroom set from Ashleys furniture, very disappointed with the quality! I paid to have it set up and delivered and its only been 2 weeks and my bed is literally already falling apart, squeaks every time you move on it. I thought i was doing the rite thing going to a "nice furniture " store but in the end i feel like i bought overpriced junk no better than IKEA. read more

Chris Velez was my sales person and did a great job of helping me find a mattress in my price range. Would certainly want to have Chris help again. Delivery was another story. Person sending delivery men out needs to think more about location's and distance. Arrive 4 days after original delivery date, read more

My father had purchased a table for 500 hundred dollars PLUS chairs 100 each & the first delivery the table came broken! We called, and had them deliver a new one and that table came broken! And it did the last 4 times!!! And the manager JACKIE is no help & rude as hell. Don't waste your money or time!!! Not worth a cent! read more

Great at selling. Horrible delivery and follow up once the sale has been made. I received my order and all 3 pieces of sectional were damaged. I was initially given a 2 hour delivery window. No one arrived, so I called and then the window was extended to 4 hours. After several calls my order finally arrived 4 hours late. No reasonable explanation could be given. Still waiting on one additional piece, so this is still ongoing. read more

CRAPPY SERVICE!!! Waited all day for a delivery - a complete waste of my time. They kept on saying they'd be here but that they'd be late. It got later and later....arggggghhhhh!!!! I hate wasting my day! I will not buy from here again. They can't even coordinate their schedule. read more

Great service and very helpful! Kao also made sure we got what we wanted and helped us out a lot!

OK...so my last review was blunt and honest, i wasnt satisfied with Ashley Furniture. My furniture arrived on June 05 and I have been happy every since. Miss D., Lehan and their hardest working men was determined to ensure that I received my furniture and they did. I would like to say THANK YOU once again because they did everything in their power to make sure I was happy, and indeed I am. THANKS read more

Mine has not arrived yet. We discussed and agreed on a price, then the salesperson writes a bill for an additional 119 delivery on 1 couch and 1 chair. I live 6 minutes away from the showroom. My wife talked me into agreeing to that delivery, and later regretted it. Apparently we are to agree on a day, then they will call us the night before with a 4 hour window. If that window doesn't work, they will charge another 119 for another day. When I said I would like a refund on the delivery and I'll pick it up ( I have a truck) they said fine but the pick up is in fremont. When I wanted to simply cancel the whole order, they said fine, but there would be a 30% restocking feee. ???? The stuff hasn't moved 1 inch in their fremont warehouse. Ashley furniture? Never again. read more

Please read before even putting a foot in the store. I bought furniture from this store on February 11th, 2012. I bought an entertaining piece, a floor sample sectional and a dinning table w/ leaf and 6 chairs. They told me that delivery could was available for the 20th. They called me during to tell me that delivery was going to be the 17th. The 17th comes: the sectional and the entertainment piece are fine. The tables was damaged , the leaf was chipped, the corner of the table was gone, one of the chairs was broken and four other chairs the finish was poor that you can see the varnish was improperly applied. Immediately I called the vendor at the store, Ronald Osorio, and told him about the situation. He told me don't accept it return the whole thin, the table and the 6 chairs and to call their customer service right away. So, I called their customer service, the person took my name, my customer number and all the information and told me that they needed to contact their warehouse to verify the return and that they would call me back. By 4:00 pm I have not heard from anybody so I called their customer service line again, which is a phone that doesn't work from this area code, every time we wanted to talk with them I had to called the store to get transferred. I talked with Sarah and she told me that she had to check in the computer, she did and told me: Mam, we need to call the warehouse, will call you back on Monday because they don't work in the weekend. I received no calls on Monday, then on Tuesday morning the phone rings and my husbands picks it up and there is Sarah asking my husband how did the deliver went and that if everything was fine with the furniture. My husband explained her again about the issues. She told him exactly the same thing she told me that she needed to check with the warehouse. Nobody called us for a week! I called on Feb 27th and talked with Danielle, she gave me the same response once more, checked in the computer and told me the merchandise had been place in reorder and that the person that was in charge of giving me a estimated time of arrive (ETA) (Jodi) was in the phone with another client, she would have to call me. So, I get no call and I call back and get to talk with Jodi, who told me that the merchandise had not been reordered yet and that she couldn't give me an ETA, that she would call me in the next morning. I decided to give a call to the store manager, Charles, and proceed to tell him the story about the poor customer service. He was very apologetic, and told me that he was not aware of the situation. He checked in the computer and the system reflected the merchandise was damaged by the delivery company. Since the delivery company damaged the goods they had to be responsible to pay for it, so they had to reordered the pieces for me and that the system showed an ETA of March 7th. Morning of the 28th no calls. I called in the afternoon and talked with Jodi. She told me that the merchandise could be reorder but that know the ETA was April 16th. I told her that was not acceptable and told her about my conversation with Charles the afternoon before. She told that he shouldn't had tell me that, that the system was not updated and that he had the wrong information. So, I told her that I couldn't wait until April 16th, that if the merchandise was not here by March 7th, I didn't want it anymore. She told me that she had to talk with a manager to see what they could do for me. The next day no calls, so I called again, Jodi: Mam I have no update for you I need to check with a manager to see what they could do for you. I told her I wanted a refund. Again she would have to check with her manager that she would get back to me before 5:00 PM. At 5:15 PM, she leaves me a message w/no update. Next day I called, same response and told her that I wanted to make sure for the record that I was asking for a refund. She calls, my husband picks up and she told him again, no update, my husband picks up and inquires for the refund, and she told him that I had never ask for a refund! I call the next day, this time I asked for a manager, Nicolle. She finally agreed to give me the refund, but I had to go to the store to swipe the card, ask me to call at 3:00 PM to verify the credit was in the system, I called then and she told me to call the Store Office Manager, Chrisel. I call Chrisel and she tells me that everything is in the system to stop by the store anytime before 8:00 PM. I go to the store, Charles, the store manager (Of course he didn't remember our earlier conversation), indicated to me that he could see the credit in the system, but the amount wasn't there and that he needed to cover himself. He said that couldn't do anything for me, to come back on Monday. I can't believe that a store manager can't call or overwrite something in a system to provide good customer service knowing for all I've going through. That reflects the disregard for customer service! read more

How do I even begin explaining this 1 star rating? Hmmm. The sales person was friendly and kind of helpful. She didn't have too much input in our decision making which was ok. Her only fault was telling us that we would get the furniture the following week. So we put in the order mid February and the following week we get a call telling us that part of our order was on back order and that it would not come until April. So they said that the whole order would not be shipped until the backorder was filled. They didn't even give us the option to accept the furniture that was in stock, until we mentioned it. So they went ahead and delivered part of the order. We got our sectional which was the furniture that was in stock and after the guys set it up I noticed it was not lined up on the left backside of the sofa (see the picture I uploaded). I didn't mind it much so I didn't bother them about it because it wasn't too noticeable since it was along the wall. So now let's get to the nightmare of this whole ordeal. We got a call last week telling us that our dinning set was ready to ship and that we would get it in the time frame of 1-4 pm. So I scheduled my day around that time. I'm sitting at home and my wife is excited about the furniture finally arriving so she kept checking in to see if it arrived. 4pm comes along, they haven't showed up yet, I tell my wife to call to get status and they told her that the delivery was going to be late and to expect them around 6pm. I had stuff to do at 6 that I cancelled (Daughter's Ballet performance). The clock hits 6:30 and they have yet to arrive, we call the delivery number and of course they were closed and we have no idea what's going on, so we assume they're going to bring it first thing the next day. We go to bed and the phone rings at 10:45pm and it's them telling us that they are 14-20 mins away to bring our furniture. My wife tells them it's too late and we are in bed already bring it tomorrow morning. They tell her there's no guarantee that it would come the next day and that we would have to wait for them to deliver in our area again. I grab the phone from my wife and tell them that they need to tell whoever is in charge that they need to bring our furniture first thing the next day and that we should be the first delivery. After going back and forth with the guy and knowing we've already waited so long (since Feb) for this furniture I accepted the delivery. The next morning I noticed that there was a flaw in the table top (see picture I uploaded). This was something that I probably would've overlooked but after going through all that BS I had to include that in my complaint along with the sectional flaw. Don't shop here! They say anything to get the sale! read more

Ashley Store - Defects - Furniture Stores Near Me - Fairfield, California

My story is so draining that I don't want to relive the whole situation by typing it but here goes: ***Promised delivery date changed 2 hours in to my delivery window July 3rd. ***Window was from 9am-1pm. ****Got a call at 11:30am stating my furniture would not be delivered until following week!!! (I had guests arriving that evening for a party at my house and 4th of July being the next day with more guests expected. We had our old couch picked up the night before. Mind you, I would have kept my old couch had I not anticipated new furniture arriving that day, but AF said to have your old stuff out for ease of delivery.) ****Went round in circles with reps and finally got furniture delivered that evening near 6pm.(this has been all day now) ****DELIVERED DAMAGED!!!! (The wooden support beams on the large couch were shattered on one leg as if the couch had been dropped on it's corner. It was still able to be sat on, but you had to be careful. This crack also made the fabic loose and not taught as it should have been.) The company then wanted to pick up damaged furniture, repair it, and then redeliver on a later date... So I can then be without living room furniture for a few weeks and WHY WOULD I WANT REPAIRED DAMAGED FURNITURE??? Had to go back and forth again to get AF to let us keep damaged furniture in the meantime until new non-damaged furniture was ready to be delivered. This took weeks. When new furniture arrived (because they said they had to replace both couch and loveseat even though only couch was damaged) the loveseat was DELIVERED DAMAGED THIS TIME!! (almost same type of damage as couch, but in the back this time) Unbelievable! So here we were, waiting another week or so to receive a new loveseat. It finally came and we can now relax in our living room....However, ****Was promised delivery fee would be waived and I would receive and additional 10% off of total bill. ****Well, just received the bill in the mail and this was not done.... Just know that the representatives over promise and under deliver. My issue went to corporate and still was not resolved to it's fullest. Bottom line is, I will never purchase furniture from this company again, nor will I recommend friends or colleagues to do so either. Very disappointed. read more

I had purchased a sectional that was on backorder for a month and a half. I called 2 weeks after paying in full to check on the status and if everything was still on time. Original date was March 17th. I was now told I would not get it until after April. The store manager tried to give me free delivery and 10% to keep the sale. I was unwilling to wait that long. I was told I could have a full refund in 24hrs. It then turned into 7 days. Now it has turned into 2 weeks. DO NOT DO BUSINESS AT THIS STORE. I was promised to have my funds in the bank today. This store just processed the refund today. Very upset and unpleased. read more

Newly remodeled looks good, better quality furniture also. The sales rep said he wasn't going to follow us around but of course he did. Oh well that's his job thought right? read more

Customer service rep was amazing. Took time to answer all of our question. Gretchen was amazing!!!!! read more

So we bought furniture from Ashley Furniture in 2013 well out sofa has a recliner on both sides one side will not recline so I call Ashley to set up appt for them to fix it knowing we will have to pay for it since we didn't get the 5 yr service plan so my appointment should have been today so I call them come to find out Ashley home office declined my appointment cause I didn't have the warranty and that Ashley Fairfield should have called me to pass this info to me I said I would pay for the service they proceeded to tell me that Ashley doesn't service customers who don't purchase the 5 yr warranty so I asked so who can I get to service my furniture their answer was we don't know and basically not our problem . Wow not going there for furniture again don't care if I have to travel to Roseville or sacrament . It's a damn shame they don't let you know that regardless of the situation they won't offer or allow you to pay to get repair service . I even have to give them at least one star just to post this review I would have not given them any star but a BIG read more

This place is absolutely horrible. Do not let them scam you! I went here to buy a new bedroom set and they helped me get set up with a loan through the company they use (Synchrony), the woman who helped us told me they approved us for a $3850 loan when they actually only approved us for a $3500 loan, when she processed the transaction she charged $3850 to the credit card and ruined my credit. I have been trying for months to get someone to answer me and resolve this issue but no luck! I have sent countless emails and tried calling them but they always say they will have a manager contact me when they get in. Once again y'all, DONT DO IT read more

Recommend that you verify your delivery info. Apparently they typed in everything incorrectly and now we have to wait another 48 hours for re-delivery read more

Their delivery service is horrible. Took 5 weeks to get a delivery date. We were given a delivery time of 3pm to 7pm. They FINALLY showed up at 9. This is unacceptable. We were stop 11. And even after 5 weeks the loveseat won't be delivered for 2 more weeks. How long will we have to wait that date. read more

The lady who helped us Divina was amazing and gave us the best deal however the delivery part sucked. I was given a time between 1 and 4 which turned to 530 which I was notified through text, which I appreciated and then it came to be 630 then 730 then 930 and still no delivery here it is 10 o'clock and still no delivery and no way to contact because the number that I call that they gave me just rings. Am i even going to get my delivery valued at over 3000.00? I changed my work schedule to work later which I had to end up cancelling. I called at 630 they transferred me to dispatch they told me sorry......and that ETA would now be 830......its now 1015pm and I'm pissed!!! If they were open I would call them and tell them give me money I'm going somewhere else. This is disrespectful to my husband's hard earned money. They don't deserve it. They need to fire the delivery company I know we are not the only ones this has happened to. We are just pissed enough to write about it. NEVER AGAIN!!!!! read more

Love this store! We were able to furnish 5 rooms in our home for a very reasonable price! Good quality furniture as well as accessories to go with the furniture. The only reason why I'm not rating a 5 is because 2 small accessories did not make to delivery on time. However, they were professional in letting us know that the items were not going to make it in time and will send it UPS. Delivery guys were very nice too! Thank you Ashley HomeStore! read more

The store manager perry does not even know how to talk to their customers. We ordered our entire house furniture from them and firstly they missed to send some of the items and also gave us some misinformation while selling those stuff. Then they called us to come and reselect the items they forgot to send. We went there and tried to talk to the manager because they charged us for something that we did not want and we clearly stated that at the time of purchase but instead of helping perry was so rude and said that the store did not give any misinformation. But actually they did and they did not even refund us for the extra charge they put on our account. I am so disappointed i have never seen such a bad manager in my life. His tone was so rude and he was very disrespectful. I am never gonna order anything from here from now on. Worst store with such a bad customer service and also with such a bad store manager. read more

I am very disappointed and angry that, after spending thousands of dollars with this furniture store, they flatly refused to let me return or exchange 2 chairs that were too short for my counter. Because of their no return policy, I'll shop elsewhere from now on. read more

Don't even enter the Fairfield Ashley furniture store. Horrible experience. I found out on my delivery date, which was five weeks after I purchased the furniture, that it had been back ordered and wouldn't arrive until the end of December. That is over three months from the day I ordered it. No communication, horrible customer service. And they really don't give a rip. Spend your money elsewhere. read more

Searching for furniture for the teenage son. Salesman Christopher Velez was great! Furniture was good quality at a fair price.

Just took delivery of a leather living room set. One piece was damaged. Customer service was pitiful. could not get the person in customer service to speak up to where she could be understood. the best they could do was have service person come out twenty five days from now to look at the problem. that is to look not repair or replace the damaged Item that had only been in the house less than half an hour. Sales good delivery staff good customer service 1 star they had someone that could answer the phone 5-30-12 read more

I ordered a sectional sofa and put 20% down because customer service told me I could make payments and the 20% down will hold the couch in the warehouse for me and that when it is paid off they could send me my couch in 24 hours. so I came back 2 weeks later paid off the couch in full 8/6/12. They said that there will be an email sent to me to set up my date and time for delivery. I got the email 3 days later 8/9/12 telling me the couch will not be able to be delivered until 8/28/12!! So I say ok I can wait til then... The 28th comes and I call them to see where my couch is and they tell me it will not be in the warehouse until 9/3/12!! WTF? I say.. I needed this couch on the 6th of August, not September! SO... I talk to corporate and they tell me the couch will not be in the warehouse until 9/17/12!!!!! No No No!! I tell them I want the floor model or my money back.. They tell me they cant give me the floor model so... I want my money back! I tell them I want my money back and they tell me it is going to take 3 weeks to receive my refund!! F*** that!! I will NEVER! EVER! EVER! buy anything from this company and I will be contacting 7 on your side about this horrible company and customer service! read more

I bought a bedroom set from Ashley the mattress and ergonomical bottom was supposed to be available for pickup it was sold to another client or customer , the bed set was supposed to be delivered on April 18th 2016 it was never delivered 4 appointments were reset at 4 Hour increments each time it was stated it was on backorder wasting 4 hours of my day each time I would never order from Ashely Furniture store in Fairfield California again it has been a nightmare just to get one bedroom set I was charged over $3,500 by their Finance Bank and I still haven't received one lick of furniture and it is now April 27th 2016 I will go to Macy's Nordstrom's any other store but Ashley's Furniture Store in Fairfield read more

DO NOT GO HERE! We purchased couches and a headboard from them in January. While the shopping experience was normal, everything that happened afterward has been a nightmare. First, they delivered the wrong couch. Which meant I had to call their warehouse, wait on hold for close to an hour to reschedule the delivery. Yes, I had to make the call. I called the store to let them know and requested a credit for the delivery fee back to my account. They said they would. Then when they delivered a broken couch. I then had to call again, waiting on hold for close to an hour, to schedule a repair. I called the store again letting them know about the broken couch, they said they would issue me a store credit on top of the credit for the delivery fee. The repair person came and said he had to order parts. Then once the parts arrived I would have to call the warehouse again to schedule the repair. It took close to two weeks to get the parts and again I called, waited the hour and made my appointment. I called the store again today to see why I haven't received my credit to the card or my store credit. The person I spoke to was very nice but wouldn't be able to help me until Saturday when the Finance Director was in. This is insane, still no credit to my card, still no store credit three months later. I have had to work so hard to get my items, countless calls and emails and no one has been able to help me. It seems to me that you should not have to work this hard to get items that you bought. I will never go back or recommend this to anyone after I use my store credit, if I ever get it, you would have better luck with Target or Walmart with much less hassle. read more

We spent a lot of time in this store with a salesperson we loved named Bianca. We left planning to buy a coach, loveseat and two chairs. A few days later, I called around 11 am on a weekday with a question for her. No one answered the phone. I tried calling again later that day - nobody answered yet again. At this point, since this was so frustrating, I read the yelp reviews for the store and decided that B's "delivery in two weeks" assurance was not a realistic expectation. Businesses that don't even bother to answer the phone on weekdays... We found the same couch and love seat for 500 less on line and ordered from JC Penney. Delivery was prompt and we are very pleased with the couches themselves. We feel bad because Bianca was such fun and helpful - she deserved the commission... we just couldn't take the chance. Also, 500 cheaper than a store's sale price is hard to pass up. read more

Terrible experience with people running this store. I called yesterday with couple of questions for their manager Thomas and a guy named Alberto answered the phone. It is unbelievable how unprofessional, uncooperative and plain rude this guy was. We spent about $3000.00 in that store last month but I guess once you are done buying you don't qualify as a customer anymore. After being disrespected over the phone by this Alberto individual I asked for their "manager" Thomas Wells to call me back. That never even happened. I can't believe I was getting ready to go back and buy a picture I liked! They definitely lost a customer here! STAY AWAY from this store!!!! read more

I should have read the YELP reviews before buying my couch. Needless to say I am writing this as I am waiting for the delivery of my couch, window of delivery was 4-8pm. 1100 and still waiting, been home all day. What a waste of my time. Ordered couch last November and late delivery. DO NOT BOTHER WITH THIS STORE!! Only reason they got a star is because of the salesman being nice. Other than that no stars!! read more

Go elsewhere 0 stars if I could. Not worth the headache dealing with the delivery nightmares that of course is added to your purchase price. My experience was waiting home for their 4 hour window 2 days straight with no delivery. Called the store only to be put on hold and transferred around to multiple people and locations to find my coach, this was an hour and a half ordeal. Was supposed to get a call back with status which never happened. Still no delivery status and I will have to waste another part of my day calling them back today. read more

I want to thank Ashely floor representative in sales! He was very professional very interactive very knowledgeable in this field. I believe he told me that he had only been employed there a few weeks or months I think that exceptional for someone who didn't rush my decision to purchase as sofa sleeper and end tables coffee table. He made sure that all the pricing was done right. He encouraged me to open an account. I did!!!! Thank you. I just want Ashely to know they hired the perfect Sale Representative for there company! I wish I could remember his name! Please give this young man a raise!! read more

I had a similar experience as Eileen. Granted we got our furniture a couple years ago, they still tried pulling the wool over our eyes. The main thing that I recall about the delivery is that it was also scratched in numerous places as it came off the truck. One piece was so bad it had to be returned immediately and they sent another one. We also purchased a mattress and bed set from them, the box spring had some type of corner guard but they were bent. So I asked that it be replaced. It was only after they brought the new one on that I noticed they tried giving me a really cheap box spring at first. The new one they had brought actually matched the pattern, material, and fabric of my mattress. The original one looked like they made it themselves. I felt like they assumed we would be stupid enough to accept the shitty box springs, not the ones we actually paid for. And they would've been right if there wasn't an issue w the box spring they brought at first. They insult your intelligence, and as Eileen said, not the best customer service when you have to call in for legitimate claims. read more

i tony had a bad experience with Ashley Furniture in Fairfield ca. i boight a sofa when they gave me a delivery date they keep changing it on me when finally they came one of the movers ripped my sofa they kept playing games with me the people who answer the phones at Ashley kept leaving me on hold and some of them hang the phone on me I asked for supervisor or manger never talk to one. Do not do business with Ashley in Fairfield ca go somewhere else trust me read more

Update: I am now in tears. I spoke w/ Nicole and trusted her assurance that we could go back to the store and exchange the furniture. We showed up 11/25/15 and worked directly w/ the Manager, Henry. He typed up the paperwork himself with the new furniture we picked out. He said we would be refunded the difference (and the $329 refund as promised earlier that never happened), he said the furniture was in stock and would be delivered very soon and the other furniture would be picked up at the same time. Today is 12/3. No call about the delivery, so I called customer service. They say there is no such order in their records!!! I have a signed receipt in front of me....and they have no record of it!!!! I have out of town guests coming in 2 days and this furniture in my house is horrendously uncomfortable. I tried to call Henry but he's not working til Saturday. I spoke to a store employee who took the item #s from me and is looking into it....but said it looks like we "fell through the cracks"!! OMG!!!! I can't believe how this nightmare just keeps going on and on and on. I am sick about this. PLEASE, learn from my nightmare. I feel like an idiot for trusting that they would make this right for us. read more

Walked in hoping to find a sofa , but there was the perfect dining set right inside the door. Chris Velez (the salesperson) made himself available to us without being pushy. He answered all of our questions with several options that helped us make the right choices. Delighted to find a gorgeous compressed microfiber recliner sofa (looks like leather without being cold to the touch & my dog won't scratch it like leather). Left with two sofas, coffee table and end table, dining table and extra goodies for free from a promotion they had today! read more

This was awesome.thank you to Christopher Valez for not stalking but being available for us when we needed anything.

Went in and found a sofa chaise that we liked and then was told it was available as a sleeper option too so we thought it still meant it would be a sofa chaise. No, it got delivered and it was just a regular couch with the sleeper inside. Told the delivery guy and he said we still had to sign the paper since he did deliver what it said on the paper. And then to call and they could swap it out easily. We called at 10am and explained our situation and said we wanted to swap it for the sofa chaise instead of the sleeper. We spent well over 1200.00 dollars for this couch that we dont want because we wanted a sofa chaise not just a small couch. We were told that we could swap it out but may have to pay a delivery fee again (which is 120). We told them that wasnt right since we said it was the wrong sofa. They told us they would talk to to manager and get back to us. We were satisfied and thought we would get a call back. NOPE!!! We called back around 2pm because we hadnt heard anything. The lady said that she wouldnt forget about us and that she promised we would hear something before end of the day. So again, we thought it was good. Then around 7pm we still didnt hear anything and called again and was told that the manager was with a customer and that as soon as he was done they would have him call us. By 8pm we didnt hear anything and so I called again and of course they closed. I AM FUCKING PISSED OFF. How is it possible to have this bad of customer service? I am about to load this fucking thing in my truck and leave it at their front door. read more

ashley furniture, fairfield california *DON'T BUY FROM THIS MERCHANT don't expect to receive your furniture on time or a refund when they don't deliver your furniture on time. ***stay away from ashley furniture, STAY AWAY FROM ashley furniture home stores*** read more