If you want to learn more about what mattresses are made of and what things you need in your new…read moremattress, the Original Mattress Factory is where you want to start. Unlike most mattress stores, this store only sells their own Ohio-made mattresses and no other brands. But after you come here, you might feel like their locally-made mattresses are the best options for you - especially with so much knowledge and friendly employee help. PROS: -So much knowledge to be had here! Despite going to quite a few mattress shops at this point, we learned SO much here that we'd never known before! Since Original Mattress Factory makes all their own mattresses and doesn't sell other brands', it's pretty advantageous for them if they show you how their mattresses are different. The store has SO much knowledge to be had here - to the point that I'd recommend starting here for your mattress shopping - even if you don't plan on buying anything here. They have all the types of foams available in the mattress market as well as how they function in beds. They have cut-open displays of box springs to show how box springs are made and how theirs are different. They have cut-open versions of their mattresses - versus other "large name brands" - on display to show you how they're different. While reading the displays would give you a good bit of information, the true knowledge comes from the employee. -And while I'm at it, that's another "Pro" from shopping here. We were helped by an older, jovial gentleman who seriously knew his shit. He was able to answer every question we had, tell me about various types of foam, explain the pros/cons to each, and gave so much more detail about all of their educational displays. He wasn't pushy though, and when we mentioned their box springs were likely outside of our price range, he said he understood that they may not be for everyone, explained the differences between theirs and others, and said he just wanted us to go into the decision entirely educated. -Store itself is really simple to understand. There's their base line in the various firmnesses, their middle line in the various firmnesses, and the luxury line in the various firmnesses. Each mattress is clearly labeled with one-sided or two-sided and each one is clearly labeled with mattress prices for the various sizes with and without box springs. -Original Mattress Factory easily has the most firm mattress I've ever felt in my life. It was nice to feel such a mattress outside the ordinary. -Easy-to-access store right next to a bunch of food options as well as right next to a Wal-mart. Makes it easy to stop in between other errands or right after lunch. CONS: -Original Mattress Factory doesn't seem to run any sales or specials. The employee told me that the pricing is pretty strongly "What you see is what you will always get". While this means you can't try to "take advantage" of a sale price, it means a lot more leniency with your timeline for shopping too. -They don't offer any type of free delivery. All delivery costs something - whether you buy the base mattress or the best.

We've been shopping at Lower Valley Furniture for 20 years. Great prices, great service and great…read moreselection!

My husband and I moved to Springfield and have been to Lower Valley Furniture on a number of…read moreoccasions, love this place! The service, the People, the products and prices are outstanding! Everything we have purchased has been great, great quality! We can't stay away! Looking forward to our next purchase! If you've not been here, you must check it out! You won't regret it :)

service was exceptioanal. mid line at best furniture at best. they say you can make no more the…read morecurrent balance. i have been trying to pay this off. i am going to raise the level of this complaint as far up the line as possible starting with my congressman, federal trade commission,consumer affairs, etc. the only reason they got one star is because that is low as you can give,

I like the furniture I bought there but I do not like the way they add on insurance and other fees…read more they also take payment before the items are sent for delivery, and delivery is at least a month out. imho, if you sell furniture you should be able to deliver within a few days. so they are making money on peoples money before any product is sent out. sleazy company to say the least. Check your invoice carefully before you pay. btw, no refund later.

I recently bought a Stearns and Foster Lux Estate queen size pillow top soft mattress, and I…read moreappreciate all the help Bob Marrow provided me. He pointed me to the softest mattress available in store, which was my preference. He helped me weigh the pros and cons of each mattress. He was helpful, but also gave me plenty of time to lay of the mattresses to try them out at my leisure. I shopped around at several other local mattress stores, but came back to buy from Bob. He gave me a good deal as part of the Memorial Day Sale on the mattress and 5" low-profile box spring.

Bob was so patient with all the questions we had. He walked us through mattresses of different…read morefirmness ratings, different materials and styles. There was no rush and when we asked for a little time to decide he was respectful and gave us room. There was no pressure to make a purchase. A very good shopping experience. Just for reference last mattress we purchased was over 20 years ago! Alot has changed! Ok 23 days latter and we still do not have our order! The buying experience was great the service, not so much. I am VERY displeased and hope to get our order soon! Not sure how much longer I should wait?

nothing I wanted was in stock or it took to long to get. also had to pay upfront to even have them…read moreorder it. no bueno.

I went to support a local business when in was in need of a new sofa. I was told that the backs…read morecome off of the one I purchased so that it would go upstairs easily. When it was delivered the backs are not removable and it is unable to fit upstairs. I asked for them to come and pick up the sofa and return my money since this isn't what I was told I was buying. They offered for me to come pick out something else while charging me a restock fee and being out the cost of the deliveries. $70 each way. Absolutely refused to make it right. I will never recommend them to anyone.

Bryan was an absolute pleasure to deal with. Great deals, informative, clean store and quick…read moredelivery. Also offers a referral program that if you refer someone that spends over 400 you get sweet 50 buck giftcard to spend at their store, for each referral!!

Bryan and Zach were wonderful. To be honest, I didn't think we would be purchasing a mattress when…read morewe went in. I didn't know what I wanted and I didn't know what could help my broken body. They both greeted us right away and Zach came and asked us what we were looking for. I think he could tell I had NO idea why I was there. After speaking for a while, Zach discovered our mattress we are currently sleeping on is from Sleep Outfitters--8 years ago! Zach looked our name up in their computer and found our purchase from 8 years ago. He submitted a warranty claim because we told him there was a dip in our mattress; my man was fine with the dip, but I would fall into it and couldn't get back out Zach and Bryan helped us find the perfect mattress and even turned out the lights when I started to fall asleep on it lol. We received a SUBSTANTIAL credit for our old mattress. That same week, they picked up our old mattress and delivered our brand new Tempur-Pedic We got an great deal, fantastic service and the warranty on our new mattress, mattress protector and sheets is excellent too!

Staff was easy to deal with, good mattress, fair pricing. Make sure you are specific on delivery…read moreinstructions overall good experience

Had a great experience for the entire family. The sales staff let my 3 year old take off his shoes…read moreand "check out" the mattress' giving him something fun to do. They were very knowledgeable about their stock and gave honest advice. We really appreciated the customer service we were given. Highly recommend checking them out.

They reopened one of the stores they closed down, and we were able to purchase stuff that we…read morenormally would purchase from Big Lots at the big lot price

Dana is a kind, hard working and very professional cashier!!…read moreDana did an excellent job helping me, as a kind cashier, on Saturday, October 19, 2024! Happy Customer, Mrs. Eileen Kettering Ohio location

disappointed that I was told afterwards (given a total plus tax) that the ottoman was not include…read more BUT THE DELIVERY GUYS WERE GREAT!!!! they were on time very respectful & cleaned up after themselves.

We came in looking for living room furniture. I would not recommend their sofas/loveseats. Every…read moresingle one we sat in felt very uncomfortable. Cushions to hard, to soft, sank in the middle, fabric felt thin, could feel the shoddy frame ...I felt like Goldilocks looking for "just right" fit. I will say we were greeted immediately upon entering store, and asked multiple times if we needed assistance. We did peruse the appliances and they all looked solid. Name brands and great looking prices. I would come back when we are in the market for appliances, but the furniture I felt let down. Not to mention some of the styles seemed a little 70's ish!

I purchased a mattress and adjustable frame and I notices that the bed seem short. I ordered a king…read moreand it didn't feel right. 9 days into having the new bed at 2am in the morning the frame snapped in half and I ended up on the floor. Later that day I called to inform Mattress Firm what happened and to report the wrong size mattress they said to send pictures before they could replace it. I sent all the pictures and it got set up to be replaced. Then all the problems started. First, the delivery driver lied and said he came to my place and no one was home ( I took off work to stay home for the delivery ) I was home all day and they never came. Finally the next week they were able to get them to come out and deliver my bed and when they got there they refused to take the defective products. They said since it had a small stain on it they couldn't take it. When I called Mattress Firm they told me if I cleaned the stain they could take it. Come to find out that is not the case now they want me to keep the defective product. So I now have a bed that is not what I ordered and they got me for $1400 dollars. They need NEGATIVE STARS!!!!!

It has taken me awhile to decided to write this review. I would like to first emphasize that I…read moregot exactly what I asked for and the salesperson, I believe was the manager of the store, was very competent and helpful. However, once the mattress and convertible base were delivered, it was not what I expected. As background information, I was downsizing from a traditional queen size bed to a full size which necessitated buying a new frame. I communicated all my intentions to the salesperson. I decided on a convertible base (head only) and hybrid mattress. I originally wanted a head and foot convertible base but for some reason was told it was not available which I found confusing since we had purchased a full size head/foot base a few months previously from this store. The first problem was the frame, which I did not see a sample of prior to purchase. It was very high and once assembled with the base and mattress the bed was unusually tall. I was unable to get on the bed in a normal fashion by sitting on it. I literally had to climb on to it. A normal bed height allows you to sit on the side of the bed and have your feet be flat on the floor. Mine dangled several inches above the floor. I would also like to add that many of the models in store are set on platforms and are not a true reflection of what the overall height may be with your particular purchases. The second problem was when the head of the mattress was in the elevated position it forces your body further down the bed and my feet exceeded the length of the mattress. Since it had been years since purchasing a mattress and being accustom to a queen size, I was unaware that a full was a full 5 inches shorter than a queen. All stores that sell mattress typically have a trial period for the mattress which can be returned or exchange with a nominal cost. However, bases are never returnable and paperwork was signed saying that I understood this. I was able to rectify the frame situation and exchange the high one for a low-profile one but it would be pointless to exchange the mattress since the only option would be going back to a queen. And since the base was non-returnable that would make the nearly new purchase of the full size convertible base a throw away if I were to purchase a compatible queen size base. I was basically out of luck. I would like to say, I really like both the products I bought for functionality and comfort (while sleeping). However, I miss the extra five inches and wish I would have done my homework better. I hate pointing fingers but I would also hope an experienced salesperson would be aware of the result when downsizing or combining all purchased products and inform the customer of the realistic expectation. As I said before, this is not an every day purchase and I would like to rely on the expertise of the sales staff.