We have purchased items from this business before and they are always very professional. This time…read morewe needed to replace our king bed mattress and stopped in to look at our options. Our current mattress was a memory foam, but it was over 8 years old and showing its age. George the store manager showed us a variety of options and had us test out everyone we were interested in. We ended up with a memory foam hybrid and it is great. Arrived the next day and first night sleep was great.

Ms Felicia Brown did an awesome Job! She went above and beyond to ensure that we got exactly what…read morewe wanted! Very Professional and pleasant and I will definitely be shopping here Again!!!

Paid for Mattress removal. Nope. They said they couldn't take it because it had a stain. It was a…read more15 year old mattress!!!! I paid $3000 for a mattress from them. But they broke a deal to take the mattress away to RECYCLE!!! TERRIBLE customer service. Go anywhere else.

I could not be more disappointed and upset with this business…read more I bought three bed sets on the same day. One King Sealy Adjustable bed One King Mattress and box springs and One Queen Mattress and box springs. Needless to say, I spent quit a lot of money. First, they couldn't deliver my bed which was the most important for two weeks. The other two beds were to be delivered a week after purchase. So I had to arrange my schedule for two separate deliveries a week a part. When it came time for delivery for the first two beds, which were to go upstairs, I met the delivery men. Showed them exactly where I wanted each bed to go. With very detailed instructions. The driver did not speak English well so I went outside and told the other delivery man exactly what I had told the first. His response was "I'm not going inside" Like I was crazy for thinking he would! I had to leave so my daughter came over and stayed to let them bring the beds inside and lock up behind them. Minutes after I left my daughter texted me to ask if I told them it was ok to put the beds in my room. I called her and she said they had literally dumped them in my room and took off. They were gone so fast I couldn't catch them and make them come back. When I got back home, they had piled all of the beds in my downstairs bedroom on their sides!!! The split king box springs which are two twins, they had put upstairs. They did not even try to take the king mattress upstairs where I had told them to put it. They also didn't even try to take the queen mattress or box springs upstairs! I had not even showed them my downstairs bedroom or ever suggested they put them in my room! They claimed the king size mattress wouldn't fit upstairs. They didn't even try to take them upstairs!!! Now I can't even get into my room. These two huge mattresses and box springs have been pushed into my room with no consideration of how I am supposed to get in and get my clothes. P There had previously been queen size beds upstairs so I know they would have fit! When I called the saleslady Janna, she suggested I call corporate and "raise hell" My response to her was I didn't buy them from corporate and I was not going to spend the evening on the phone calling around. I told her she needed to call corporate and she told me she would. I never heard back from her. I called multiple times over the next few days. No answer. I had no opportunity to go into the store until today. This entire experience had been a total nightmare. I cannot even get into my bedroom and have had nowhere to sleep for the last week except my couch!!! All this after spending a huge amount of money in these beds!!!!!

just got a bed delivered from here . amazing quality , good price , great staff i highly recommend…read morethis place

Great customer service with no pressure. just moved in area and found best price and quality…read moremattress with same day delivery. monica

My very poor rating for these folks has nothing to do with product. It has everything about the…read moreway they do business. They only come on the days that suit them and then they will only call you around 6:00pm the night before to tell you when it is convenient for them to deliver your product. You will no say as to what time the product comes so be prepared to clear your entire delivery to make it more convenient for them. When I called the day before to ask when I can expect them, I was told that only decide that around 6:00 pm the night before. They also charge for everything. Delivery, by the piece for removal, etc, etc. and their prices are not great. My wife wanted a two sided mattress or I would have walked out during the sales process. They gave the impression that I was "another damn customer" that they had to deal with versus someone making a buying decision. Good luck to them and I hope everyone is willing to fit their processes.

I visited the store in Midlothian VA, and met Randy. What a wonderful experience I had! First off,…read moreI felt I was pretty sure what my body needed after realizing my pillow top Mattress (4 years old) was letting me awake with hip and spine pains. After trying out many mattresses at various locations I decided to try my luck here. Thus far, I love the mattress because I am sleeping more solid, waking up much more energized and found the firmness my spine needs. Randy explained how the mattresses are constructed and had examples in the store to back up his data. But, no pressure at all to make a purchase! I chose the Orthopedic Firm after trying out at least a half dozen other choices. I am so happy I walked into The Original Mattress Factory!

I love Kirkland's, I especially love their day after Christmas sale when all Christmas decor is…read more75% off. Their sales associates are always friendly and helpful and if you sign up for email they send you a ton of coupons. I love this store and it always smells so good inside.

The staff is normally super friendly ! But I swear they always over charge what they have an extra…read morediscount on clearance . And something they are priced higher than shown online and other stores . An employee told me they could not match the online price . Even though the website says you can pick up the items in the store and shows you when they are in stock there ! It makes no sense . Yesterday I purchased some things and sure enough when I looked at my receipt the register did not calculate the advertised 40 percent discount .

Will change your rates at six months and claim it's due to market inflation…read more Changed units online to have the same price, strange enough six months later the price doubled. Went to move out today and everything in my unit was covered in mouse pee and poop. Multiple items chewed and peed on. Guy was chill but basically told me since I didn't get the insurance, which no one offered, it's my problem. Paid for this unit to store my eBay store items so I didn't have to worry about anything like this, in a "climate controlled" environment and most everything is now ruined. For free pee and poop, for sure, store your stuff here.

The last at the desk honored the quote online but didn't get the first months free. The place is…read moreclean and she was very knowledgeable. I'm happy with my storage unit!

Jay's Mattress by Appointment is a 10/10 business. He was able to schedule me same-day, highly…read moreresponsive, friendly and helpful! He has a wide selection of mattresses, bed frames and pillows. He took his time to recommend a bed that suited all of my needs and budget. After my purchase, I slept on my mattress and had amazing sleep. Thanks again Jay!!

Gloria is the sweetest. She deserves some recognition! Store is always clean as well.read more

Store is well kept and pleasantly decorated. Service is…read morereadily available and staff offers to assist. Merchandise is attractively presented. Prices are reasonable and merchandise plentiful.