The service was excellent! The entire team was helpful and friendly! We will definitely be coming back! read more

This review is for the Ashley location in Colonial Heights, Va. Salesman was okay, no complaints there except for maybe he should follow through after the sale if there is an issue. The issue was that I purchased a bedroom and living room set. I was informed that everything was in stock. Time was important to me as I was moving and had only been able to take a few days off of work. I was promised my delivery would come as scheduled. Delivery day came and went. I called Customer Care and was informed the delivery was never scheduled! I ended up canceling my order. I actually went in person to the store the next day and cancelled it. I was informed it would take a month to get my deposit back. So a month went by and the Customer Care person called to tell me my deposit had been refunded back into my bank account. Weeks went by and I decided to check the credit card I was issued through Nest Credit which is Ashley Furniture's store credit card. I called and found out Ashley did not cancel the purchase and the amount (several thousand) was still pending on the card, reducing the available credit amount I had on the credit card. I called Customer Care and left several messages. I also called and went in person to the store. I was informed someone would call me back and still, no one! I have filed a complaint with the credit card. I have never encountered this before at any other furniture store. I don't know if the issues are at Colonial Heights location store only or all of the Ashley home stores. My experience with this location has been disappointing. read more

On March 3, 2026, around 6:00 PM, I called Ashley's Furniture to inquire about purchasing a bed for my grandson. A store representative quoted me a price over the phone. I arrived at the store less than an hour later to make the purchase. When I got there, the representative told me she needed to check the price again and stated that if it was lower, she would honor the lowest price. However, she then informed me that the price was now showing $100 more than what I had just been quoted. She also stated that she was the manager on duty. The following morning, I waited to speak with the store manager. She said she had been briefed on the situation and, interestingly, explained that they now had a "special offer" that allowed me to purchase the item at the original quoted price. While I appreciate that the price was ultimately adjusted, it should not require a second conversation or escalation for a business to honor a price quoted to a customer--especially when the customer arrives within the hour to make the purchase. In my opinion, pricing provided by store representatives should be accurate and honored the first time. read more

Great experience? That's an understatement. Tonight's shopping at Ashley Furniture in Colonial Heights was filled with such a positive vibe and atmosphere! A huge part of this was due to the incredible welcome and service we received from Jess. Not only did she give us our space to look around, but she was also there to answer any questions that we had, and even went above and beyond to speak to her manager to find answers she couldn't provide. Note to store manager: The only thing that could've made our shopping experience better would have been a complimentary coffee bar station like other furniture stores provide. There's just something about shopping with a hot cozy drink in your hand that makes looking at furniture more aesthetically pleasing! Needless to say though, we walked away very happy with the customer service we were provided and with our purchase we made tonight! Thanks, Jess! read more

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BUYER BEWARE..... do not buy anything from Ashley furniture in Colonial Heights VA unless you are prepared to lose your money. We purchased furniture several weeks ago and paid for it outright. They are predatory while you are in the store and make false promises to get you to purchase their furniture. After they collected our money, we never heard from them again. I had to reach out to them to verify delivery of my furniture, which was verified by them only to find out the day prior to the delivery date that they did not actually have a few of the pieces in stock and I would have to wait until whenever they may get it again. They are holding my money hostage and refuse to refund any of it. I would like to spare any other person from what we are going through with them. read more

We only had our king size sleigh bed for a month before it broke down the team that put together the bed initially did not put it together properly and it took Ashley's distribution three times to get the right parts to fix our bed so here we are still with an over $3000 bed that we only slept in for a week. this will be the only time using Ashley Furniture I would not recommend Rooms to Go here I come! read more

Ashley - Wooden bed rails, broken and uneven bottom legs are even broken on the bed - Furniture Stores Near Me - Colonial Heights, Virginia

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My experience was bad I made a purchase for more than 4500 dollars, and when they brought my bed, it was missing parts I had to wait for more than a month and a half until finally with so much claim they brought the pieces, and I don't feel so stable to be honest, I'm disappointed with the Ashley store read more

Staff is wonderful but the delivery service is what turned me off. If you live on Fort Gregg Adams they are definitely restricted on delivery dates. Subsequently, although they recently had a promotion on free delivery the fact it's about 10 percent of what the item costs is definitely overpriced. Simple Google search will give you cheaper price and free shipping or cheaper delivery. Get it together Ashley. read more

Austin was the best from the second I walked in until I walked out! His energy was very welcoming. I told him exactly what I needed and he went above and beyond to find me parts to a bed I already had. Saved me a ton of money and he did it very quickly I was in there maybe 20-25 mins. He was very informative and thorough. Will definitely come back and look for him particularly read more

Ashley - Bed parts - Furniture Stores Near Me - Colonial Heights, Virginia

We're pleased to share our positive experience with James C. at Ashley's furniture store! Yesterday, we were immediately welcomed with a warm smile from James C. We exchanged names, and he gave us personal attention without being overbearing or following us around the store. James C. was friendly, professional, and accommodating. We appreciated how he was always available while giving us the time and space we need to make thoughtful decisions. Before we left without buying anything, he gave us his e-business card. Today, we returned and looked for James C.; we'd measured our space to ensure everything would fit well and were ready to purchase. When we saw him, he gave a friendly wave and explained he was helping another customer but would be right with us. He remembered our names and even the furniture we'd seemed the most interested in the previous day. He was honest, forthright, and thorough as he walked us line by line through the e-paperwork. It was a smooth process that ended with the general manager finishing up and asking us to leave a review, which we are glad to do. Thanks for a comfortable and enjoyable experience, James C.! read more

Timothy was my daughters salesman and made her first ever furniture purchase a very pleasant experience

Jamilah at the Colonial Heights location was the absolutely best! She was so polite and very energetic. She was extremely helpful and kind hearted with us as we asked questions in regards to adjustable bed frames and mattresses, patio sets, and bedroom sets. I'd recommend her to everyone! Literally the nicest sales person we've ever encountered shopping for furniture. Unfortunately due to our currently living situation we couldn't purchase today but we will definitely base our future purchases with Ashley furniture based on Jamilah's expertise and caring demeanor! read more

We were looking for pieces to help,our son furnished his new apartment. Greeted by Noura as we came into the store, we explained what we were looking for and why. Our son has some physical issues, so we followed him as he groused the store. Noura was quick to recognize styles and colors he was interested in, but would point out pieces he could consider. At the end of our visit, we had several pieces under consideration, but David wanted to "sleep" on the decision. Noura drafted a quote for us to ensure we would get the sale pricing, and agreed to meet us the next day. The next day, we returned and finalized our purchases. Throughout this whole process, Noura was quietly competent, letting us drive the discussions, being a good consultant in style and colors, and helping my son create a room he will be proud of. I feel we got good value for the money spent, and an excellent experience with Ashley Furniture. read more

Ashley's at Colonial Heights has a big selection of furniture! James C. helped us both times we've been there and he's extremely good at helping out find what you need . read more

I would like to thank Kristina, for her professionalism during my purchase at todayAshley Furniture. Her Service was excellent! I highly recommend Kristina, she was awesome and very helpful. She helped us to get the best deal that we could get!! read more

Bought a set of bunk beds and mattress's to go with them. Great price and quality with an easy transaction. Jess is an incredible employee. Very friendly and professional. It's the quality and character that makes shopping relaxing. Will definitely be back. read more

I walked in, got greeted very professional. Kristina help me with pricing my furniture. She also help me out with trying to stick with my budget, which I also liked. Definitely recommend this place!! read more

I just want to try and save y'all some money if y'all are thinking of getting furniture from Ashley HomeStore. Last night, our bed completely broke. This was purchased in August of 2019, so we haven't even had it for two years yet. I called and spoke with their customer service department and was told immediately there was nothing they could do because I was outside of the one year manufacturers warranty. If this had happened to a bed we bought 10 years ago, I may be able to let it slide, but this isn't even two years old and this happens to a product they sold. Why would anybody want to spend $1,000+ on a bedroom set if this is the outcome for a fairly new product and they offer no assistance or try to make it right? If you are thinking of buying from Ashley Homestore, I'd reconsider it heavily and spend your money somewhere else. read more

Ashley - Broken Bed frame - Furniture Stores Near Me - Colonial Heights, Virginia

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Timothy was a great help today! I found what I wanted found him and got me in and out in a jiffy! Also they have a lot of sales currently and got my whole bedroom set ( headboard, dresser, mirror, and end table) for only $1000! read more

Belinda was very helpful and knowledgeable without hovering. She showed us all the features, comparisons, and helped us stay well within our budget for a whole new living room set that included genuine leather sofa and loveseat. read more

My husband and I came into the store to look around. We ended up coming out the store with furniture. Kristina was very patient with us. She did haggle us at all. She let us walk around to browse the furniture. I like that because I do not want someone in my face as soon as I walk in the store. I would recommend Kristina for all your needs. read more

The review for this place keeps dropping lower and lower as the days keep passing. Back story: Came in on 8/26, handed over almost $1500 for furniture after being estimated it would be delivered on 9/10, received a call the next day that it wouldn't arrive in the warehouse until 9/16, but they would call me to schedule a delivery on 9/16. Also, on 9/8, I ordered some a table and chairs from the military exchange online, which also goes through Ashley. Now you are caught up. So 9/16 rolls around and I have no word from them at 5pm. So I call the warehouse... They are closed on Mondays. Not sure how they were going to call if no one was there to schedule the delivery. I feel like I have been lied to twice now, the first time being after they took my money and gave me a B.S. estimate that they knew wouldn't happen. I call AND email on 9/17. The first person I call tells me that she cannot tell me anything, I have to be transferred to the "ETA Department" to find out when my furniture will be delivered. She transfers me and it eventually goes to voicemail. I leave a message that still has not be returned. I receive a call from the military exchange telling me that my table will be delivered on 9/18 from 12-3pm. The email correspondence goes "Hi. This is Amy M. and my order is 111111111." The subject line says " Amy M - Order 111111111". The response is "Order 111111111 will be arriving 9/18 from 12-3pm". I reply "Are you sure that isn't order 222222222?" They respond "I'll look into it and email you back." Of course they never do so on 9/18, my table shows up from the exchange and after 17 minutes and 41 seconds on hold, the same first person I talked to yesterday informs me that order 11111111 will not be arriving in the warehouse until 9/27 now, and then I still have to wait two days or so for it to be delivered from there. THIRTY FOUR DAYS from the day they took my money and did not give me anything in return, even a phone call, or two minutes worth of time to check the order number and give me the correct information when I called repeatedly, left messages, and emailed. Had this company told me they had ZERO intention of actually giving me what I paid for more than a month ago, I would have taken my $1500 and bought my furniture elsewhere. I LITERALLY have been waiting to have somewhere to sit this entire time because they have my money and my furniture. I have also been told twice now to reach out to the company, or they would reach out to me so they could "address my concerns" but no one has addressed anything. Do not, under any circumstances, buy from this company. * * * BTW, 9/27 has now rolled around and since they haven't called yet, I called them again and my furniture has been delayed AGAIN until at least 10/3 plus delivery. FORTY DAYS since this company stole my money before they will allegedly give me my furniture, and counting. * * * I called on 9/28 to get my money back since I am unwilling g to wait to 10/3 to get my furniture. At first I am told they can only give me a store credit, but after I Express my concerns, the sales lady I spoke to says she can have someone call me back. For the first time ever, someone actually does return my call when they say they will and he informs me that "it is only my dresser that is delaying my order until 10/11 but they have plenty of other things I can purchase instead that they do have in stock if I want a store credit instead of an actual refund." And this is the problem I have with this company. In the 1 day since I called last to check on my order, it has been delayed another EIGHT days. So either no one called, which has been an ongoing theme, my order is cancelled and no one bothers to tell you, or the person I spoke to 24 hours prior lied about the date so I wouldn't be as angry that it is only getting delayed by a few days multiple times instead of by two weeks at a time. Either way, I asked for my money back because I SEVERELY doubt this company's ability to ever actually come through with the merchandise they promise. It would have been FORTY SIX days (plus 2 days for a scheduled delivery) between the time they took my money and the time they would (allegedly, assuming it doesn't get delayed again) have delivered it. Since this will be my last complaint about them, assuming they refund my money in a timely manner like they said they would, I'll leave this long review at this: If you have an item posted for sale, to draw in the crowds, maybe actually have the item you are selling. Don't deliberately mislead everyone by selling way more items than you could ever possibly make. read more

I was helped by austin today , they are going out of business but they were extremely helpful. Even helped me get my furniture in my car

Belinda was a job to work with. She answered our questions and helped us find the couch set that was perfect for us!!

WORST EXPERIENCE EVER! DON'T EVER SHOP AT THIS LOCATION. the best part of the experience was picking the furniture. BRANDON AND RANDY were great. after that....everything went down hill. They didn't deliver my bed on the anticipated date 10/22/22. Customer care promised to call by the end of the business day to tell me when it would be delivered. That never happened. I called to the store 10/23/22. They said to call customer care in Monday. GUESS WHAT?!?! Customer care is closed on Monday. The store ordered the wrong sofa and loveseat. I called customer care, the rep never submitted the claim to rectify the situation 10/24/22. I finally got someone to do it who promised to have a response to me in 48 hrs on 10/25/22. This never happened because the store failed to submit documentation to consumer care. I called the store on 10/26 & 10/27 and they said they never spoke to customer care. I called customer care on Saturday 10/29/22, and waited on hold for 1hr 36 min and no one came to the phone. On 11/1/22, I spoke to customer care who indicated that they were still waiting on paperwork from the store. I called the store and they tell me that the paperwork is with the sales rep who is off and won't return until Thursday. Then Eddie, the Regional Manager told me that he would look for the information and call me back. This was around 1:30. Guess what...no call back. So I called back to the store at 5pm asking if the paper Had been found and sent. He said no and that is still have to wait until Thursday. I then call customer care back. I told the rep what he said about the paperwork, and she said that she would talk to her manager to escalate the situation. Well guess who was calling on the other line to talk to her supervisor...EDDIE. The rep was able to clear up the issue and told me to go to the store to re-order the set. As soon as I got to the store, I spoke to Eddie, he got the set ordered, but I certainly feel that I should be given a discount a pillow for me bed, something. Guess what he thinks is a fair exchange...giving me free delivery for an error that I didn't cause. So if you are looking for good customer service. Please take your money, time, and energy somewhere else. My first and last time doing any business with Ashley's in Colonial Heights!!!!! read more

I was in need of a new couch and bed frame. Kristina was very helpful and made the whole process very smooth and wonderful

Great customer service . Very helpful sales person. Highly recommended! . Worked to find exactly what I needed.

Ordered a living room set and they brought the wrong couch. Peeled off before realizing the mistake. Now they want to charge me 200.00 to bring me what I ordered. Saying I agreed to buy something when they admitted to putting the wrong sku in. read more

I purchased a living room set with tables. I was told the furniture would be delivered within a week. That week came and went. Called was told it would be delivered the following week, which it was. I confirmed with the CSR at delivery the strap to hold the pieces together was missing, it was never sent. 6 weeks after purchase still waiting for the end tables and coffee table. I can't seem to get an answer on where the tables are. I was planning on purchasing additional furniture from this store BUT that won't be happening now! Complete disgrace how they take their payment in full but you are stuck waiting and waiting and waiting, without answers. read more

Unorganized, do not call back or call to explain changes with order status. Won't receive my almost $10,000 worth of furniture for new home till at least 3 months after purchase. Don't shop here read more

We purchased 2 sets from this store almost 4 weeks ago. They were different circumstances, both times requiring difficult and frustrating customer service issues. We bought a coffee and end table out of the clearance room in the back. A relatively good price, but could've been better. After being told we could take these two pieces with us, at checkout we were told that they could not leave the store that day. We had to wait 3 days to come back and get it when the "back room guys" were there to open the back doors. Apparently no other employees can unlock the door. My husband could've easily carried each of these items out himself, but they refused. And our sales rep that we worked with was completely clueless about this whole transaction. We also ordered a dinning room set which we were told would arrive in 2-3 weeks. In their defense, it does say on the paperwork, allow up to 8 weeks, but when that's the case they first, shouldn't say 2-3 weeks and second, need to tell you that before you purchase. At 3 weeks I called and was told that the delivery consultant would be in store tomorrow and they would call me that day. As expected, I received no call. I called today, 3 days after I was told I'd receive a call and now have been told that it will be another 10 days. I am not banking on that arrival date or phone call. We will be going elsewhere for our future furniture needs. read more

DON'T BUY FROM @ashleyhomestore ! #MISLEADING #POORCustomerservice! I went into the Colonial Heights VA store last Sunday and purchased a desk. The sales rep told me that the desk was in the Fredericksburg warehouse but would be shipped and be ready for pick up the coming Thursday. My wife and I were extremely happy. She needed the desk since she has been working from home for a year and basically unsure when she is going back. When the week started, I decided to call and check the status of the desk to ensure things were on track for pick up Thursday. I called @ashleyhomestore on Tuesday, and sure enough they tell me that the desk will be there on Thursday. The rep specifically said that it will be read for pick up around 5pm Thursday. So, again we are excited and eager to get her desk. Thursday comes and I call @ashleyhomestore at 430pm to let them know that I am coming to get the desk. You guessed it. Its not there. Not only is it not there, they tell me the same thing they told me before, "it was in the Fredericksburg warehouse and it would be shipped and ready for pick up later in the week". Ok... so clearly something went wrong, or they are totally lying. I was rather upset but still professional about the mishaps. When I got on the line with the manager, he made no effort to resolve my frustration. All that he could offer was to have the product shipped directly to me for another $99. REALLY! A manager of such a large furniture store who did not deliver what/when they promised has no options other than up charge their customer?! That was his only solution or to cancel my order. Of course, I canceled. I will never shop there again, and I will tell all my family, friends, and clients to avoid this place. I have already told my neighbor and he also had a similar experience with @ashleyhomestore. #POORCustomerservice! read more

I'm gonna start off saying the employee by the name of Aaron was a dick. I went in there to look at what furniture my husband and I were gonna buy with a fairly decent budget....I was mainly looking for a coffee table and dressers because I wasn't sure if I'd like anything else, but we also need a couple of night stands, a China hutch, and a new TV console. I asked the associate, Aaron, if it was alright to take pictures because I know that some places of business DO mind, and he literally looked at me like I was dumb or insane and then said "What's the point when you can go online?" in a real condescending manner. He also got kinda more unpleasant when I didn't like any of the pieces he was fond of. So, I just politely said after he showed me a few ugly dressers and said some more just flat out rude things that I'd browse on my own. I'm incredibly picky, about colors and I have a very distinct sense of style, so although there are photos online the colors aren't always true to what they look like in real life and I also had some fabric swatches to make sure the wood would compliment the linens in the bedroom. I like to mix old and modern styles to achieve an industrial look. I wanted to check the hardware for the drawers-make sure they're not flimsy... make sure the drawers themselves opened and closed smoothly. I also like to see how sturdy everything is myself. I don't want to support any business that allows employees to talk to customers like that, and I just can't stand people who are rude/mean in general because they're not happy. EDIT: Thank you to Deannie for reaching out to me, I really appreciate it. Although, you really shouldn't have to be apologizing for an incident such as this because it shouldn't have happened at all. read more

Where to start... we ordered a living room set, bedroom set and drawers... paid for everything CASH... 3 months later and we're still missing our stuff after being promised and lied to again and again about when our stuff will be here. Then when our living room set finally came in it was completely broken to which we were told "not sure when another one will come in will call you back in 24hrs." This store is horrible and any person who plans on shopping here I HIGHLY recommend you go and find another furniture store. I've never experienced such bad delays or such crazy situations of lying to the customer about when their stuff that they paid in full will be there. I will NEVER shop here again. read more

This is honestly the worst place you could buy any furniture from ESPECIALLY if they have to deliver. we ordered 2 bedroom sets and a dinning room set from here and not only did it take 3 months after they said it would for our stuff to arrive but it has been nothing but PROBLEMS. The tech put one bedroom set together in 3 different colors and than processed to say "oh you didn't order it this way?". The next problem was 3 months after having the items the headboard had a panel that warped and they told me that I had to submit a claim, claims told me that it was a manufacturer warranty. after going in circles with them for MONTHS to get the head board fixed they proceeded to break the foot board and two drawers when replacing things that the TECH (SAME TECH EVERYTIME, even after I requested different ones). Then we had to schedule someone to come out to replace something the last tech broke they never gave a timeframe and when I called the night before told me I couldn't get the time frame yet that they were still making calls and I'd have to wait. after not receiving a call I called early the next morning to find out my timeframe was 9am-noon. At noon received a call that the technician couldn't make it. RESCHEDULED AGAIN. Then recovered a time frame and waited and when the tech didn't show up called the customer care and she told me I was never given the time frame I stated even though I received two text messages and two calls. ABSOLUTE JOKE! and all that has been done about this OVER A YEAR LATER is instore credit at this location HIGHLY don't recommend it. read more

So.... We purchased a bedroom set in November... Paid in full... No financing. We were promised delivery on Dec 20th.. We received it on Dec 24th... With exception to the 5 drawer chest, which they said, did not pass their quality inspection. So, they said we would get that on Jan 7th. We got it on Jan 9th and the top drawer did not match the rest of the chest... It was way too light. So they ordered a new drawer.. we got that on Jan 16th.... Same thing.... But even lighter than the first drawer. So they ordered another.. I explained that the wood needed to be darker, not lighter. On Feb 3rd the next drawer came in... Same as the last one. We now have 3 top drawer, none of which match the 5 drawer chest. I called the store and suggested they reorder the whole chest with matching drawers, but now my concern would be.. Will it match the bed, dresser and 2 night stands. This is the worst experience I have ever had. I called customer service and they pretty much ignore you. I am waiting for someone to call me back from the store.... She said she 3:30.... Now it is 4:05. Guess I'll have to keep waiting. We were doing to purchase a new couch and recliner, but now after all this, Haynes will get our business. Oh.... They also told us we would get free delivery, trusting that, I didn't go over the invoice after he gave us a total price. My mistake, but I trust anyone until I am lied to. read more

Walked in...... all salespersons went ghost or ignored us. We walked around and looked for a good 25 minutes before I spotted a salesperson who was working with another customer and I asked if there were "any other salespersons in the store?" She stated, I'll be with you after I finish this sale. She did finish quickly and we began the search for a new front room set. We chose one on sale and were asked if we wanted the insurance plan, which we replied no. She went to the front desk and came back and asked again.... we said no again. We completed the sale and put a $400.00 deposit down. WELL, of that $400.00, $200.00 was for a delivery charge, THE STORE IS AROUND THE CORNER FROM OUR HOUSE!!!! Called back the next day to cancel......we don't have any furniture yet......they say we cannot cancel!!!! (Will not) Also....we saw the exact same set at the Dump for 1/2 the price! This store sucks in every possible way!! Beware! If you leave them a deposit, you'll only get a store credit..... why would anyone want that?? We will NEVER walk into that store again! Their customer service sucks as well as their store policy! #stuckinacontractwedintwantwiththeseunprofessionalpeople read more

They were rude when I first purchased my bedroom set, completely ignoring me until they realized I had credit and money. I tried to give them another chance and I was met with a whole bunch of fluff as to why they couldn't assist me in repairing furniture I had already purchased. My bedroom set is only 2 years old and is falling apart. I was going to make additional purchases if I could repair my current set but this store is a complete waste of time. Go somewhere else this furniture is built terribly anyways! read more

By far, THE WORST company I've ever done business with. If you want to save yourself from a headache, I would recommend buying furniture elsewhere. read more

I have been waiting weeks to get my sofa from Ashley Furniture. I went in the store on April 17, 2012 and they had half off sale going on and so I ordered a sofa and went ahead and paid for delivery. They said it will be shipped from their warehouse. I called back up their after a few weeks have passed and I haven't heard anything from them. So I said how many more weeks was it going to take, They said up to 10 weeks. I can not believe WHY it takes so long? Do they make all the furniture at a time per customer's request. This is CRAZY! I will write again when I get it. It is going on 4 weeks. I have already sold my old furniture. I am going to scream. read more