I should have read these reviews before I shopped here. My Wife and I found a comfortable power recliner chair at Ashley with all the bells and whistles, adjustable lumbar, electric adjustable head rest, smart phone charger, USB port and comfortable upholstery. We paid $3,600 for two of them (cash) (pictures attached) They were delivered in 6 weeks (faster than usual these days) and we pain over $200 for their "White Glove" delivery and set up. However, after all that money, and anticipation, one of them was delivered without a power cord (the one with the hassock). The "White Glove" delivery guy advised me to call the Ashley parts department. You would think, at these prices, Ashley would have instituted a Quality Control position there. It's like having a new 60" TV mounted on your wall that you can't watch! Please read these reviews BEFORE making major purchases! Joe Pesci was right, "They always screw you at the drive thru!" To be honest, I had to update me review. Two days after the delivery my power cord was delivered. I'm reclining peacefully now read more

Ashley Store - Matching Power Recliners - Furniture Stores Near Me - Cedar Park, Texas

Never again will I purchase any furniture from Ashley Furniture. Cheap quality. Spent over 5000.00 and even purchased the extended warranty. What a joke! We have one recliner faux leather that is starting to crack on the arm and tried to submit a claim and was told denied...normal wear and tear! read more

Do not walk, RUN AWAY FROM THIS PLACE. If I could give a zero, I would. Zero after-sale service or follow-through. Don't let the salespeople fool you into believing you'll be taken care of after the sale, because you won't. They don't return phone calls or even pretend to care about what happens after they've made the sale and collected their commission. Will not be doing business with again. read more

This is the second review Part of the bedroom furniture was delivered but wrong bed. They left all of the parts to the bed and said they would deliver subsequent to this we discovered the dresser draw was not working for the last 4 days been on phone with the store and corporate still Still waiting will keep posted because the problem continues read more

LOL no one has anything good to say, I agree. I bought a recliner, delivered 2 weeks later, noticed it would not lock in place, called same day, filed report, and keep getting the run around. Apparently they do not stand behind the shit they sell. BY ELSE WHERE! BEWARE! they sucks. read more

Don't shop here! Trust me, long winded but worth the read! Went in here looking for a new couch with my wife and 2 kids. Was met by a nice salesman named Todd. We walked around looked at the options obviously some pricey but affordable. We finally came across this modular power reclining sectional. No signs or anything near this couch. While we were sitting on it Todd comes up and mentioned he believes that couch is on clearance for 50% off but he was unsure if it was being held for someone else. We were elated by that news with high expectations of a good find for a cheap price cause we were ready to pay cash price for it (which was mentioned a few times). Todd comes back a few times trying to figure out what the model of the couch was and trying to track down the price. Finally after about 15-20 minutes of him coming back and forth he says good news it available, starts talking about all their finance options. I told him not interested in financing I'll pay cash if the price is right. Finally after a price breakdown we're told the out the door price was about 2200. At 50% off?! Obviously baffling as there's not a single couch in that whole store that's priced at $4,000+. But since it was on clearance the 5 year protection plan wasn't included. Even less incentive. When we questioned the price is when the wheels started to fall off. We tried to find it this particular couch on their website but was told by another associate it's discontinued and we won't find it online. We then began to push back a little harder. Todd requested I believe the in store manager an English women referred to as "T". She held true to what Todd said with the price of the couch being $4,000. I found a similar couch on their website for half that price and questioned how the similar one is $2000 dollars less online then this one is right here. I questioned how that's possible on a discontinued couch and she said it's not discontinued. I informed her we were told otherwise by another employee. The backtracking continued. Eventually I told them I'd be willing to pay a certain price but not what they started with. They began to work with us. Until they got their General manager or whoever he was on the phone. The man on the phone went by the name Jason. Todd spoke with Jason on the phone before me and even asked me while on the phone if I'm financing or paying cash. I told him I'm paying cash. After a couple minutes of Todd on the phone with Jason. He brings me the phone and hands it to me. I greet Jason and am told by Jason if he's going to sell me the couch at that price then he needs something in return and told me to put in a credit application for financing the couch. ??? MIND BLOWN!!! I told them multiple times I'm paying cash. I told Jason why would I take a hit in my credit for something I'm intending to pay cash for?! (They get money for credit apps submitted whether approved or denied) After some continued back and forth, Jason said he would try to figure something out and call back. While waiting and having small talk with Todd, I continued to talk about how there's no way the couch is that price, he informed me he doesn't even know how much the couch costs.... WHAT?! Y'all have been sitting here telling me it's 4 grand! He said they couldn't find it on their website. Conveniently this couch had no info around it. No price tag, no model info, nothing. After that I said you know what thank you for your time but there's no deal that's gunna wrk out here and after an hour and a half of back and forth packed up my wife and kids and left. On my way out I thanked Todd again for his time. Now at the front of the store we walked past "T", he informed her I was leaving to which she rolled her eyes and didn't respond (very professional). Also, later found the couch on their website. It's $2,999 new with the 5 year protection plan, which we were told isn't available for this particular couch. Screenshot attached. Don't go to this place. Their prices are made up. At least if you're going to try to hustle your customers you should all be on the same page. If you're thinking about going in here, do yourself a favor and shop online. read more

Ashley Store - The couch that was magically and mysteriously priced $4,000 in store. - Furniture Stores Near Me - Cedar Park, Texas

Horrible and unprofessional experience. This store uses shady, high-pressure sales tactics. I spent 2.5 hours working with a representative who promised a $600 discount on an $1,100 total. When it came time to pay, he claimed the discount applied to a "hidden" original price, bringing my total to $1,067.85. After agreeing to that price and choosing to use my Ashley credit card, the representative spent 45 minutes supposedly getting manager approval. Ultimately, they reneged on the agreed amount and hiked the price up by $300.Having shopped at Ashley Furniture in Arizona, I have never experienced such deceptive behavior. This Texas location (Cedar Park) and its management are completely unprofessional. Save your time and money--shop at Living Spaces or Rooms To Go instead, where the service is actually excellent. I will never buy from Ashley Furniture again. read more

**WARNING: STAY AWAY!!** This place lies constantly. They said they would deliver the mattress and that it is in stock. 3 weeks later, it's still on back order yet they kept on rescheduling me without having it. They could not deliver 4 times and had the nerve to attempt to reschedule me again while it's on back order. Ashley and their third party vendor assured me they would deliver and again no delivery. How do you assure without having a product? I was informed by the manager that it would be delivered after being hung up on by their automated system numerous times and customer service rep also hung up on me. Who has that kind of time off work to sit & wait? They don't have the decency to tell you that they are canceling the order. read more

Zero stars! This store is super shady. They lie to get your business. Was told I would get a credit (shirt floor manager with scar on his face, Jason I think) for delivery and it never happened. Been texting with Kay (sales rep) for over 3 months. Said a ticket was filed at corp but I called corporate and they said nothing was on my account regarding a credit. Uploading texts to show conversation. Called store and was placed on hold multiple times with no response. Sad they would risk their reputation over a delivery fee. Stay away from this store and Ashley in general. read more

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Visited this store on Dec 15, 2025 to buy a sideboard. We saw one we liked and specifically asked if it was available and in stock. We were told that it was and could be delivered Dec 23rd. Subsequently we received a text to set up delivery. We chose the option for Dec 27. Close to the date of delivery we made a call to customer care to confirm Dec 27. We were told the delivery date had changed to Jan 3, 2026 and they acknowledged that they failed to notify us of the change followed by a string of hollow apologies. So as we get close to Jan 3 we called to again confirm only to be told the date was changed to Jan 9th. The reason was that they did NOT have the item, followed again by a string of apologies. At this point I asked for a refund. I regret I wasted as much time as I did on these people. read more

I haven't even seen my order yet, but I won't purchase anything again from this store based on the delivery company. They didn't deliver it when promised, they didn't even contact me to give me a window of time. Yet they canceled my order without any communication at all. After returning to the store to check on "what happened", they apologized and reset the order. Then guess what happened...the delivery company still hasn't notified me of when they are going to deliver, only "do you need to reschedule". NO I NEED TO KNOW WHEN YOU ARE ACTUALLY GOING TO DELIVER IT. It is so sad how lazy an inept people have gotten today. If you order from this store...bring a truck. read more

I would not recommend this store. I bought living room furniture and 2 bedroom sets and I will never go there again. I am still waiting on a bed that was delivered in the Wrong color. After 2 mos of waiting I am so frustrated that I don't want the darn thing anymore. Well, they don't accept returns. My bed was supposed to be delivered today. I took off work to be there and they never showed up. When I called to ask about the delivery aster waiting on hold I was told the delivery was cancelled. And she couldn't tell me why. Do not buy from Ashley read more

I should have read the reviews before. We bought a large sectional sofa from them. #1 The sales people at the store were great. That was the end of good experience with Ashley (maybe because we paid them so much money). #2. The delivery guys were kind enough to bust up our brand new wood stairs. When I complained the back office guys (are another set of mismanaged people who are fraudulent) did nothing about it. I am on the hook for fixing my stairs at my cost. HORRIBLE delivery service. #3. The brand new sectional pieces quality was messed up day zero to a point where they are visually out of shape that you could see the uneven gaps between the pieces read more

Horrible customer experience at the Ashley HomeStore furniture store in Cedar Park TX. Sales representative Ashley Lamb seriously over promised and under delivered and manager Timothy was indifferent and unhelpful. Our old sofa was damaged and needed fairly urgent replacement. We found and bought what we wanted at this Ashley location mid April '24. It wasn't in stock but Ashley Lamb told both my wife and I together and independently (after multiple inquiries) that it would be delivered at the latest 05/28/24 and most likely before. We needed the sofa but decided to wait the 6 weeks (worst case). I called the customer service number on 05/21/24 to sort out the upcoming logistics and was told the furniture would not be available until the end of June (2.5 months after purchase). I immediately called the store and spoke with the manager Timothy Woods to inquire why we were given such bad and inaccurate information. He was somewhat flippant and didn't seem very interested in my predicament. He promised to check with the distribution center and get back to me. To date I have not heard from him. I'm not understanding why Ashley is selling product they cannot deliver until the next quarter in the year and doubly not being honest about the availability and expectations. We would have passed and look for alternatives (why we both made certain of the original answer) had we been honestly told it would be close to a 3 month wait. Now we are out the 6 weeks and starting at square one read more

These people are like used car salesmen. They chase you around the store, trying to push weird deals and telling you that almost no listed price is correct. When we tried to leave, the saleswoman tried to block my path and begged us to at least buy an accessory, as it would really help her out. We were in and out in maybe 20 minutes and only talked to her by force since the store was basically empty, and she wouldn't leave us alone. You can find literally anywhere else to shop or just do it online; this place is a joke and has a small fraction of the online store's inventory. read more

Our experience in the store was good. We only needed a bed for a spare bedroom. Our salesman seemed to know the products aand provided input on our selection. When we checked out, he failed to include a box spring on the order. After it was called to his attention, he wrote on the paper copy I signed to include the box spring. We also thought the bed would be delivered a week earlier than it was actually delivered. Bottom line, the bed was delivered in boxes (not set up for a delivery fee) but did not include the box spring. During this time, I had texted the salesman with no response. There is no way to call the store. The customer service we received is awful. We will never shop at Ashley Furniture again and will advise friends and family to do the same. read more

Do not shop at this Ashley Store. The salesperson named Darraul M. did not deliver on what we were told at the store. I would go so far as to call it elderly abuse. Please , do yourself a favor and go to another furniture store. When you call the store and no one wants to talk to you , should be a sign not to shop here. read more

Don't order furniture from this company. We have waited weeks for our couch to come in. We got confirmation text yesterday that our couch would be delivered today between 11am-2:40pm. We did all prep that was recommended, including getting rid of our old couch and taking a day off of work to be present for this delivery. It's nearly 3pm, no sign of the truck. We contacted Ashley and were just advised that the delivery is delayed by 2 weeks! We took a day from work and have no furniture even though we received a text confirmation and separate email from them just last night. The woman on the phone claims that we should've received an email advising of delay this morning. I've checked all email accounts and junk folders and we have not gotten an email. They did not attempt to even call to notify us. I wish I had read previous reviews prior to buying. Ashley obviously has some issues with getting their products to customers in a timely manner. At this point, I believe they may give you a bogus timeframe so that you will purchase the item. If I had been told up front that the couch would take this long (or even longer, as the man who posted previously has mentioned) ..I would not have given them my money. Go to another furniture store who will value your time and make an effort to at least contact you or make things right. read more

Ashley Store - Furniture Stores Near Me - Cedar Park, Texas

Beware with their in store policy. Once the item got delivered you WILL NOT be able to return. We have a pretty bad experience buying a dining table at 700$ ( their Amazon price is 750$ ) and I got the protection plan for 180$. However, my husband changed his mind on getting that so we contacted them to remove it. Ok, what they said was the item would go back up to 899$ if we want to remove that plan(!), so we asked for the price match option on Amazon after that plan is removed (meaning 750$), he said no, THEIR IN-STORE FRANCHISE WILL NOT MATCH PRICE FROM AMAZON, only THE ACTUAL ASHLEY (I believe it Ashley online platform) will give a price match but THEY WON'T. read more

My wife and I recently purchased a sofa and loveseat from Ashley Furniture on September 12, 2024. We were informed that we would have 72 hours to live with the furniture and, if it did not fit the aesthetics of our home or if the furniture was damaged, we could return it for another piece. Given this information, we selected and purchased our furniture that same day. On the scheduled delivery day, the delivery driver was a no-call, no-show. We contacted the store to inform them and ultimately had to hire our own delivery service. Upon delivery, we realized the furniture was not a good fit. A few hours after it was delivered, we went to the store to request a return. The salesperson informed us that we could not process a return or exchange because the couches were on sale/As-is sale. We were also told that there was no such policy allowing for a 72-hour return/exchange window. The salesperson then suggested we try to resell the items on Facebook Marketplace or Nextdoor. We then attempted to speak with the manager, who was very rude and unprofessional. She rolled her eyes, waved her hand in frustration, and walked away from my wife mid-sentence without offering a solution or any support. After two weeks of back and forth with customer service, we were told that we were incorrectly sold a warranty, so our warranty was removed. Several representatives promised we could get an exchange; however, by the end of the second week, we were told that there was nothing they could do despite being assured by multiple customer service members that an exchange could be done. The entire ordeal has been frustrating, to say the least. Misinformation, unkept promises, hours spent on the phone, and rude and unprofessional management have left us with no resolution on how we can purchase a sofa set that we actually like. read more

I'm retracting a good review I made on 8/21/24 . I ordered a rug and have tried numerous times to get an up date on delivery with no response . I've texted , emailed and called the salesperson numerous times to no avail. I'm being forced to go to their Cedar Park store to cancel my order get my money back! I will not shop there again ever! read more

I would highly recommend NOT purchasing from Ashley unless you want to have the wrong things sent to you, deal with poor customer service and have to make multiple phone calls to customer service along with multiple store visits. The only thing anyone at the Cedar Park store cares about is the sale. Once that happens they don't care about anything else. Do yourself a favor, shop for furniture somewhere else. I am sorry we purchased a bed and sheets from Ashley. I won't be making that mistake again. read more

**DON"T BUY FROM ASHLEY*** They do not do refunds!!!! It is their policy and you sign it on the "contract" to buy the item. I was told my "customer service" that all sales are final. I have been dealing with them for a month and was told I could not get a refund on a broken piece of furniture (actually 2 broken, because they replaced the first one with another broken on). I was told the situation can be escalated if the third server is faulty. I'm furious and here is the story...We bought a server/buffet/sideboard. It has 3 doors and a marble top. Buying was an experience. I was told by the sales person that he "saved" me $50 on shipping. I was glad for that. Turns out all he did was lower the level of service and they did not assemble the furniture when it was delivered. That is not "savings" and I was not pleased! Delivery scheduling was easy the first time but the first server arrived with crooked doors and a broken top. I called to get it replaced and was told I had to file a claim online. It was overly complicated and didn't work so I had to call a different number. They were somewhat helpful in walking me through the online process, nothing can be done over the phone, evidently. A couple of days later I got an email that the piece would be replaced. Great. A week and a half later...good grief. It took 3 days to get it to me the first time and 5 times that long to replace it. Meanwhile, I'm left with a broken server in my way (eventually moved it to the garage myself but I also had all of the stuff sitting around on the counters that belonged in the new server. The replacement server arrived the day assigned, but 4 hours late at 10:45 PM, yes, PM!! I had to call the store because their ridiculous "claims" or issues chat system doesn't take calls or messages after 5pm. The Very kind man at the store, Tim, helped me get in touch with the driver, Kevin, who was also very kind and helpful. They delivered the new server, and took the broken one. However, the doors on the replacement server were also crooked and couldn't be opened without damaging the door's edges because they rubbed on the frame. Kevin tried to fix them and said they would have to send out a repair person. Again I had to deal with the nearly useless system to get someone to come out again! After MANY emails and texts back and forth, someone was schedule for a few days later for 7am-10am Saturday morning. I got up early to be ready for them to arrive and then got a cancellation text that the worker was sick and they rescheduled again, 4 more days. So, now it has been over a month since we purchased our server and it is still not functional and will have to be replaced again if the doors cannot be repaired properly. I will be asking for a refund if that is the case. To sum it all up, won't be doing business with Ashley again. The customer service has been horrible. It is hard to get anyone on the phone and online contact is slow and if you don't respond very quickly they close the conversation and you have to start over. It's VERY frustrating and so unnecessary!! The $1500 server appears to be low quality or poor quality control and it is not worth the frustration. Shop elsewhere. By the way, to get in touch with a person, call 855-645-2388. Good Luck! Buyer Beware! read more

Ashley Store - Furniture Stores Near Me - Cedar Park, Texas

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First of all, you can never reach anyone by phone unless you press the option to "purchase", then suddenly they answer the call. I ordered a mattress that wasn't as deep as anticipated and they scheduled a tech to come inspect. Well, I took off work on the first scheduled 3-hour time frame and 20 minutes before then, received a text that they couldn't make it that day. Rescheduled 2nd time again taking time off work to meet them. Received text that time frame had changed. Rescheduled a 3rd time on a Saturday only to receive another time change text. I requested that a manager contact me immediately, nope - nobody ever reached out. I emailed that I wanted a refund and they could pick up mattress (never used) only to be told that once it was dropped off, I was stuck with it. The most horrible customer service ever!! I will NEVER purchase another item from them. read more

Do not buy from Ashley Furniture, their fraudulent practices and partners will change the financing terms midway through the contract without notifying you, then charge excessive interest and late fees. Even after you pay them, they'll find more ways to rack up more fees. Avoid these guys and their financing arm, Synchrony Bank. read more

if I could give zero I would 100% do so. please do yourself a favor and never shop there, they will lie to you, not follow through, not call you back. worst customer service I ever encounter. Look at all the review before going, I should have they all say the same read more

Once upon a time we ordered furniture from Ashleys in Austin (Pflugerville location) and the service was great. We were moving in to the city and the sales rep (Patrick) personally came to our new empty house to set the furniture up the way we liked it 2 weeks after we bought it, communicating with us the entire time. Unfortunately our cat peed all over a piece we got then, and we decided to upgrade the rest of our furniture. We went to this location and were met by Larry the sales guy. We decided on 2 power recliners and a couch. He said it would be 2 weeks for the recliners, but the couch was going to be a month away. We told him no problem, we will wait. 2 weeks pass and only 1 of the recliners came. After asking him what happened to the other, he made up all sorts of excuses. "Oh its on backorder, we thought we had some but we didn't. It will be another 2 weeks". Well, it wasn't another 2 weeks. It was a full 2 more months before the second recliner was delivered. And the couch? It's 6 months later and we're STILL waiting for it. "slow boat from china" says Larry. "missing inventory" says Larry. We were excited when we finally got a call that the couch was going to be delivered this week, so we sold the other couch we had. The next day their automated system called back and said it would not be delivered for another month. What the hell is wrong with these people? Now we don't have a couch for the our young kids, and it's going on 7 months since Larry promised us it would be a month at most. If there are problems with the supply chain then say that. Don't take the money and keep lying to your customers because you have no idea how many things you have to sell , so you keep overselling them. Their customer service has been equally useless. "Oh sorry we cant see in to the system that tells us when the new piece will actually come", "oh sorry we can't look at the system that called you to tell you your couch would be here this week, but it shouldnt have done that". Never ever ever ever will we do business with these snakes. read more

My wife and I recently decided it was finally time to get a new sectional for the living room. We've typically been the people that get used stuff off Facebook marketplace or whatever but decided to go new this time. We checked out Rooms to Go and Ashley. Ashley's entire situation was so much better. Organization of the store made sense, options were much better, the salesman who met us at the door (Will Croissant) was the perfect level of helpful. I'm in sales as well and know what's annoying to people; Will was not annoying, had the right helpful advise, options and wasn't overbearing at all. By the end of the day we had bought our couch, which he gave us a timeline for receiving and we're excited and satisfied. Y'all got a good guy with Mr. Will. read more

Very bad customer service. Once you have bought the furniture, there is no one to answer your phone. The automatic lines keep forwarding your messages. Spent $5000 on sofa, chair & bed. They did not deliver on time. They did not agree on initial commitment of assembly & installation. Called 5 times, talked to 5 different agents on phone & finally had to cancel a few items. Overall, a very bad experience! read more

This has been the worst costumer service I have ever experience ever. (I don't usually write reviews but I'd like to save everyone the hassle of dealing with this store) Over a month ago I call the store and asked if they had a loveseat in a specific color because, I didn't want to drive out there and them not have it. The employee says yes of course so I hang up and drive my truck out there only to get there and be told they don't have anything in stock and I have to order. A little frustrated I say no problem I'll order it. As we are placing the order I repeated tell the sales rep that I want the darker color of the two colors. THE DARKER COLOR. Leave the store with my receipt no problem. A week later my couch arrives and it's the WRONG color. I call them and say "hey I got the wrong color can u bring me the right one" they say "your order form says it's the right color" after some back and forth they agree to bring the CORRECT color. I assure them it's not. But surely they can't mess this up twice. But lo and behold after waiting 2 more weeks my couch shows up in the wrong color again! So now it's been a month and a half with no couch. The manager of the store Timothy doesn't give a f*ck. He needs to step up and make this right. It shouldn't take a month to fix a mistake like this. It's a furniture store... they have one job, to get the correct furniture to ur house and they can't even do that. I HIGHLY RECOMMEND SHOPPING ELSEWHERE FOR YOUR FURNITURE. read more

Negative star deserved, I purchased around 7000$ worth tempepedic base and mattress for my pregnant wife agreeing to 72 months financing. No complaints about furniture so far. Sales person and manager very unprofessional, cheated me saying they only said 24 months financing and they are blaming on the software issue what they had. It's as same as online cheating where they steal your money. If you are visiting this store you might be in trouble, they talk nicely, followup multiple times and finally make you pay for what you haven't agreed. Regrets 100% guranteed read more

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Please read and look at the pictures. Seriously, I am trying to help- anyone. *WARNING DO NOT BUY FROM THIS COMPANY* I received a message from Ashley about my horrible experience with their company. They gave me this number 206-203-5109 from Rep Ashley H. I called and it went straight to a recording to press one for help then cuts off to just leave a message. I have called numerous #s and nothing. I am done trying to work with this company. I am trying to save you the trouble. Honest. Purchased a kitchen table, leather recliner, loveseat, sofa, and bar stools. The loveseat looked like it was used with rusted dirty cup holders. And the delivery guy ripped the leather removing the plastic. We purchased these items at the beginning of OCT 2022, yet here we are. Ashley furniture store has decided to fix the problem. They sent me a seat cover for my brand-new leather sofa and new cup holders. What a joke! LOL. Ridiculous. This is what they decided to do with my Brand-New furniture. WOW! Don't do it, don't even go to this store run away. *WARNING DO NOT BUY FROM THIS COMPANY* read more

this company is terrible. I ordered bedroom furniture from them and the wrong dresser was ordered by the salesman. when I receive the delivery I contacted the salesman to let him know it was wrong. he said he would speak to his manager and get it corrected. that was two weeks ago. after numerous calls to the salesman, going to the store to speak with the manager and two calls with customer service i have gotten nowhere. the standard answer is "we are waiting for approval from our home office". I've noticed that they get nothing but bad reviews so it seems to me that they have no interest in their customers after the sale and have no intention of making this right. read more

Buyers beware!!! Extremely disappointing experience. Went in looking for living room furniture. Found a leather sectional we liked. Offered to pay cash and it was requested we do financing so we did. 2 weeks pass, I have received the card and logged in to set the account up authorized charge for 4k+ of our order. Haven't heard a word from Ashley about delivery so I walk into Ashley on Whitestone, I'm told "somehow the system canceled your order and this can happen." I ask can I purchase the floor model. The manager's response, "No, I can't sell you the floor model plus it's being discontinued." When asked to speak to a supervisor, I was told "I don't have one." Interesting. I will never do business with Ashley...ever. read more

This has been the worst experience I have EVER had with a store. I bought a sofa from Ashley Furniture store in Pflugerville that came to me missing a part. That took numerous trips (and many months) from a store called AHM Furniture Repair that Ashley uses before they finally put the piece in. During this process I also noted that there were issues with the cushion on the other side of the sofa that I do not sit on. NOW, even though I paid $370 extra dollars for an extended warranty AND this was brought to their attention within the first year of owning the sofa, Ashley is saying it is not covered due to wear and tear. Just an EXCUSE not to fix their furniture. I should have sent the sofa back when I first noticed a part was missing. DO NOT BUY FROM THIS COMPANY, they will NOT stand behind their furniture and will find any reason not to repair their shotty merchandise. read more

I purchased 2 recliners from Ashley on 8-26-24. They were delivered to my home on 8-29-24 around 2 PM. That evening as I was sitting in the chair it had a mechanical problem. I have made dozens of phone calls, emails and texts to Ashley trying to get the chair repaired. Each time I was told that a technician would be sent to repair the chair but after 30 plus days no one has come to my home to repair it. read more

Do not buy anything from this company. They might as well have a no returns policy. I bought a bed frame for my son. We were in the middle of moving. I looked at the email confirmation and it showed a picture of a bed without a headboard. I separately bought a headboard. When we put it together, the frame had the headboard. Because my order was outside of delivery by 7 days, they wouldn't return an unopened box (headboard only). A 72 hour return policy is terrible if you have to put something together. Most people don't wait by the door waiting to get started on a project. I can understand if it was opened and or used, but not in this case. Terrible customer service making it right. read more

My husband and I ordered a table and chairs from Ashley Furniture in Cedar Park at the beginning of Oct and paid up front, no financing. We were given an estimated delivery date of Nov 1. After no communication we called on Nov 2 and were told the chairs were in but not the table and the table was slated to arrive in the warehouse on Nov 11. We called again on Nov 11 as we didn't hear anything and were told that actually they didn't have the table or the chairs and it would be about 5-7 more weeks. When we asked how reliable that was they said no guarantees. We asked what was the furthest out we could get it and they would still be holding in to our money. We were told there wasn't an outside limit and if the table and chairs didn't come until 2025 then that was when they came. Do NOT order from Ashley. They will steal your money, lie about what they do and do not have, and delivery empty promises. read more

Bought a 4 piece entertainment center and the delivery guys ($350 charge) brought 3/4 pieces one color and 1/4 pieces another color. They took back the wrong color piece and I've waited weeks for a replacement. Customer service is unable to help because the delivery guys marked it as delivered with a note instead of not delivered. This is what a $900 entertainment center from Ashley furniture looks like. If you factor in deliver and "set up" $1250. Do Not go here!!! read more

Ashley Store - Furniture Stores Near Me - Cedar Park, Texas

The salespeople are nice and try their best, but the company they work for does not back them up. It took me a month and a half to get someone to correct a delivery issue! The delivery driver lied and gave us a number to call. I should have not accepted it, but I did not think Ashley would use that against me. I sent the pictures and documents via email twice and on text several times. Nothing. Went to the store. Nothing. Finally got a guy on the phone that just ordered it and I got it in two days. Why was that so hard? And how was this my fault? The customer service after the sale is nonexistent and you will not get help. My stupid self even wasted money for the 5 year warranty, which did nothing and looks like it will do nothing in the future. Go somewhere else and save yourself the nightmare. read more