Purchased a new mattress for $1300. Told that it would be here within 2 weeks, and would deliver to our doorstep. Waited 4 weeks and had to keep calling to see if it had arrived yet, just to find out they don't deliver to my address in Three Forks. Salesman was useless with helping, employees just gathered at the front of the store talking with each other, had to ask for help. Do yourself a favor and shop elsewhere, this is the second bad experience at an Ashley store. read more

My wife and I just purchased a couch and loveseat from your store in Bozeman MT. We made the purchase on March 3rd, we were told 2-3 weeks, no calls or updates? I called at 2 weeks and was told the truck was coming the next day, no calls again? I called again after 3 days waiting to hear and talked to a Ryan who was insanely rude, told me he had no idea where our couch was and couldn't tell me when a truck would arrive? Not sure how they wouldn't know when inventory arrives.  We finally got the call yesterday that they arrived and we needed to set up delivery. They told my wife that they don't deliver to Manhattan MT very often which is the exact opposite thing the salesmen told us. We literally live maybe 20 minutes from the warehouse. They won't deliver for another month which is absolutely unacceptable. I will be getting my Money back for this delivery issue, I'm going to go pick them up myself cause like I said 20 min, and I paid you $180 dollars which seems steep for that close of a delivery.  This is the 2nd time we have purchased from the Bozeman store and the 2nd time we have been lied to and treated like absolute crap! First time we purchased we never actually recieved our couch after waiting over 2 months they finally gave me the floor model with zero discount or money back. We tried to give this company a 2nd chance and to be treated like this is absolutely terrible. We spent $2000 dollars you think we could at least get friendly service and honesty! Seriously honesty, it wouldn't have been such a big deal but the lies are unbelievable, zero accountability.   I will be attempting to reach a manager of some sort, the behavior of this branch or company is unacceptable read more

DO NOT shop at Ashley as a company. Their employees are friendly and great but this company *can not be trusted* to deliver anything even remotely on time. We were given an estimate of one week and two weeks later we contacted and they said it'll be TWO MONTHS. Never again. Everything bad you read about this company is true. Shop elsewhere. read more

Disappointed. We got our couch in the clearance section and asked our sales rep what was wrong it? His response "uhh nothing, prior owners returned it cause it didn't fit the room." What he lacked to mention was the multiple rips and slashes along the sides and back of the couch. Plus the random piece of plastic with sharp nails sticking out of the back. We bought the extended warranty and they refuse to fix the rips and tears and apologized that WE missed seeing them in store. I would normally just say meh and keep the couch but due to the lack of customer service or empathy they can come get their used trash back and we will spend our money elsewhere. read more

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I am slightly hesitant to revise my original negative review because I have still not received all the pieces of furniture that I ordered last June. However, in fairness, my complaint and frustration was less about the missing furniture and primarily about the lack of customer service I felt the company was giving. That problem has been corrected, which I very much appreciate it. Since my review, I have heard from the manager, Josh, several times in follow-up to my furniture order. He has been very attentive and apologetic about the delay and has made every effort to track down the missing pieces and when possible have items transferred from Billings to Bozeman. I am still disappointed that I do not have my furniture after a delay of six months but I am happy with the pieces I have received and am very happy with the communication and customer service that Ashley Homestore and especially the manager of the store have provided. Hopefully, our bedframe will show up soon! read more

This location is literally like an Ebay store! Tons of stuff to look at and pay for, but there is nothing you can actually take home... They have to order everything you buy. Be prepared to wait WEEKS to get your furniture. The sales staff are like every used car salesman, like hawks on prey. Pushy and tend to just lead you towards the higher priced items in the store. I'm not sure if the lack of availability is isolated to just this location, but dang. If you plan on purchasing furniture, order it online and go pick it up. You will at least safe yourself one trip. read more

I'm literally still waiting on my furniture. 6 weeks later. I called again, like I do every week and they're still not sure what day it will be here. But it will be here "next week" so that's nice. Though that's what they said last week... and the week before that. Well hopefully it wont be broken this time. read more

Ordered a couch 4 months ago. Salesman told us 4-6 weeks! Every time we call to see when it will be delivered, they push it further away. So here we sit without any furniture. DO NOT recommend. read more

These guys are fantastic. Duane, the Store Manager, was very accommodating and understanding when I was being testy about a price adjustment. The sales gentleman that helped us, with the big beard, was very knowledgable and helped us find what we needed. Everyone at the store was friendly and helped carry our furniture to the car. It felt like a familiar and local experience rather than big-box. Highly recommended!! read more

The customer service at this store is by far and away the best I have ever experienced at a furniture store. Aly and Aly (I hope I spelled them both right) were incredibly helpful in respectively helping me pick out my furniture and making sure I got my money's worth. The delivery workers were efficient and friendly. I even received a hand written letter thanking me for my business! TL;DR: great and honest staff, competitive pricing, stress free experience. read more

I called Ashley Furniture several times over the course of a week trying to get a salesperson to help me place an order. Every time I called there was no one to answer the phones, but I did leave messages. No one ever called me back. Finally, I did reach a young man who said he would help me. I explained what I was looking for, what my price range was and when I had hoped to have it delivered. He said he was going to check their warehouse to see what they had and would call me back in a few minutes. Two days later, still no call back. FINALLY, I started shopping with one of their competitors. Found a wonderful gal at another furniture shop here in town. She was bright, personable, knew exactly what they had, where it was, how much it cost and when it could be delivered. She even took the time to email me pictures so I could see what I was getting. I didn't even have to leave the house!! I ended up buying two recliners and at a better price than I would have gotten from Ashley. I am very happy and my chairs are being delivered today. WAY TO GO BROOKE AT BOBCAT FURNITURE!!!!! They get all my furniture business from now on. I will never shop at Ashley again!!! read more