Ashley Critique: This is for the Amarillo, Tx store. We bought $13,000 worth of furniture from Ashley back in June of 2020. The staff at our local Ashley was WONDERFUL. It ends there. There was something wrong with everything we bought. 1st. The $8500 worth of bed and bedroom set surrounding the adjustable bed. This was the cheapest and flimsiest material of construction I've ever seen. The setup people left sharp edged bolts sticking through the side rails which sliced both of the adjustable bases. Reported but never fixed. So now I have duct tape covering the torn fabric. The dining room table and barstool/chairs. OMG. The screws in the back of the chairs (at least one chair). Some are razor sharp and the first time I encountered one of these razorblade screw heads I actually drew blood. Also, several of the chairs/stools (well, at least one) leans and appears to be out of alignment. The leveling legs on the chairs were ALL loose and all the chairs have to be periodically releveled. They need larger or tighter threads on the bolts. But....Reported but never fixed. Computer desk in the office? Actually GREAT. But it came from a 3rd party vendor. The Couch. It is POORLY stuffed. Took MONTHS to get delivered. Coffee table. This was damaged, dirty and had a poorly applied finish. The table top mechanism was sprung. They were incredibly nonchalant about this. They got upset at my wife over the return. We sent it back. Decided not to have a coffee table and bought an end table which is good. NOW we get to our cry of anguish and request for help. FIRST. I emailed the CEO, a guy named Todd R. Wanek. Absolutely ignored me and did not refer my contact to someone. HE'S where the buck stops. It's his, so to speak, company. I'm sure he's a busy fella but a shepherd has to mind their flock and I don't think he's doing that. I finally did give a sigh and hitched up my trousers and contacted the support staff who assigned me a case number. I've contacted them several times as I didn't hear back from them after that. They said they are "monitoring my case for any updates". they claim they've tried to contact me and left voicemail. NO. THEY DID NOT. They have done NOTHING. They have ignored me. I've got a "non-local" Area Code that is similar to the local one. They might have misdialed. I like to give everyone the benefit of the doubt when I can. Isn't that what reasonable people do? I tried but I just can't. I am just too disappointed. The company, after the sale, is awful. They don't seem to be very responsive to the customer. I'm sure in many cases they are but not in our case. The store staff DO care-- the are GREAT but I think they are limited in what they can do. The bottom line is that I will not use Ashley again. I do advise you to go somewhere else. Good luck to those who do use them and best wishes to the Ashley staff on the front line. Ashley has a problem and they need to fix it. I can foresee them filing bankruptcy in the next 5 years or so. This review alone will ultimately cost them $50,000 (maybe less) in lost revenue. Much more than doing the thing right costs. I want everyone, including Ashley, to do well but the general rule is you have to be doing something right first. Treat your customers with a sense of urgency. There's another Home Store company here in town that I like. Great discounts and everything is in stock. Next time we will use them. No need for Ashley to reach out. We're done with their foolishness. read more

This was by far the worst experience I have ever had with a furniture store. Ashley Furniture, and specifically the employees Rupert, Donald, and Dustin, made the entire process a nightmare. From the beginning, nothing felt straightforward or honest. The way they handled business came off shady, manipulative, and completely untrustworthy. Instead of helping me as a customer, they seemed more focused on pushing hidden costs, dodging direct questions, and giving me the runaround. It was clear they had no intention of being transparent or professional. Every interaction left me feeling like I was being scammed rather than served. These three employees made what should have been a simple, positive experience into a situation full of stress, frustration, and distrust. If you value your time, money, and peace of mind, stay far away from this place. Ashley Furniture should be embarrassed to have employees like Rupert, Donald, and Dustin representing their business. I'll never step foot in this store again, and I strongly warn anyone else to avoid it unless you want to deal with shady practices and a team that clearly doesn't care about customers. read more

Absolutely the worst buying experience. Order was placed 7/31/2021 I can't remember how many times delivery has been scheduled only to be cancelled the day of or the day before the delivery date. This happened again today. Last week the truck drove from Lubbock to within an hour of my house. They called to make sure we were available for delivery then called and cancelled after they drove 3 hours. They rescheduled for 4/20 and cancelled 4/19. I'm ready to get this order delivered and move on read more

Wow posted a complaint on Ashley furniture . And low and behold someone directly fro Ashley says reach out to her and she'd help resolve the issue and today I'm getting g the run around .. I sent to the number she told me to text my info and someone responded and said she don't know what I'm taliking bout, but merchandise is about 6 weeks out.. she clearly didn't see the review or my text messages people stay away from Ashley's furniture , shop local If possible , or you will get the run around on when it's in . Ashley's sell to sell worry bout getting in from warehouse no - all sales no customer relations , $$$$$$$$ am I only one frustrated ? read more

I'm disappointed in the dishonesty of the sales team. We went in for a new living room set and I specifically asked about shipping/receipt time. I was told because their manufacturer is in Dallas, they haven't had issues with deliveries. Quoted me 6-8 weeks. (in early July). I called to check on the order (Sofa, Loveseat, Chaise Lounge, Coffee Table and 2 end tables and was told all furniture i picked was on backorder, and was quoted December earliest..... FRUSTRATING! Just be honest from the beginning and say you have delivery backorder issues. Don't put yourself on a pedestal and say you guys haven't experienced issues to get the sale. Cancelling the whole order. Waste of an afternoon of shopping in store, and waste of hours on the phone trying to cancel the order. People should be fired for being that dishonest. read more

If i could give them 0 stars I would! I would first like to start off by saying this Ashley's homestore in amarillo is a FRANCHISE, not corporate, which is a big mistake in itself if you purchase anything from here. Everyone knows when you are dealing with a franchise, they never think about the customer, they only think of their own pockets first. Anyways! My girlfriend and I went to Ashley's in hopes of finding some furniture for our new apartment, which we did. We paid cash for our bed set and couch with corner chase on 6/17. We were told that it would be at the warehouse in 2-4 weeks and that we could call to schedule a delivery. A month went by, I finally called and they proceeded to tell me that the furniture was not going to be in until September and that the sales person lied to us because their shipments actually take 4-6 weeks. I would also like to mention that when you call their customer service, it is the longest wait time! After talking with about 10 different representatives every other day, absolutely nothing was getting resolved, and when I would ask to talk to the supervisor, she was "too busy" to talk with her customers. When i decided to just say fck it and choose to get our furniture somewhere else, they told me If i canceled because of THEIR delays and horrible customer service, that i would have to pay a restocking fee and that I wouldn't get my money back...not even a credit. SO basically I was going to be getting charged MORE for something I never even received, let alone something that never even made it out the manufacturing building. HOW CAN YOU CHARGE A RESTOCKING FEE FOR SOMETHING THAT WASN'T EVEN MADE YET? DUMB DO NOT BUY FROM HERE, SPEND YOUR MONEY SOMEWHERE ELSE! read more

If I could give this store a 0 I would. I ordered my couch January 23. It's almost April now and I've had a half a couch since feb 24th. Every time I call they tell me next week. HALF OF A COUCH. Because the saleswoman didn't order the whole thing and thought the other half of my couch was an add on. Now the boy on the phone tells me it'll be the 3rd until I see the other half. I ORDERED MY COUCH IN JANUARY. I've already paid the whole thing off. If you can shop LITERALLY anywhere else do it. This place is HORRIBLE. read more

Ashley Store - Furniture Stores Near Me - Amarillo, Texas

I bought 3 beautiful chairs and they are all made good and look great. The quality is great.

Well we got an email from this person saying they were going to try and find out what happened. Then we received another email informing us that we won't get the rest of the furniture until June. This will be almost a full year of not receiving all the furniture we ordered in beginning of July 2021. If you get any furniture from here, all I can say is Good Luck. The very worst customer service and business! We have already contacted you last time and now the order is pushed back to June 2022. We have given you all the patience and time to make things right. I contacted you last time with all the information you need. Now I will write to let other people know how bad the service is here. And hopefully you will fix it so other people will not have to go through this. read more

Just wanted to let everyone know that my reply from the rep is total nonsense. I gave them all the information they requested, proving that I was owed a refund... crickets, nothing. They're liars... avoid them, plenty of other furniture stores in the panhandle that won't resort to deception and lies to sell you garbage furniture. read more

If I could rate this store with Zero stars I would. The customer service is HORRID! I got tired of the run around and returned my furniture. I am still fighting to get all of my money back. When you call customer service, the hold time is outrageous. I have only ever reached one person. He was helpful but couldn't do what I needed done so he had to send an email to those that could. There is never a manager in the store that can "help". DO NOT buy anything from this store. I don't see how they are still in business. I will NEVER step foot in Ashley again to make a purchase. read more

The staff was friendly. I had a good experience buying the furniture and everything I have received has been high quality, but is been 6 months and I'm still missing most of the furniture I purchased. Ashley delivers one piece every month or two so I stop complaining for a little while. I have 1/2 nightstands, a bed without a frame, and 1/3 of the sofa set. Earlier this week they said my couch would be delivered on Saturday(today). I called today and they said that the couch never showed up so they can't deliver it. They never bothered to tell me, I had to call and ask why they never showed. It has been basically been six months of stuff like this, I call them because they never call me and they say "we have you down for delivery next month" next month comes and goes and it starts all over again. read more

Ashley Store - Furniture - Furniture Stores Near Me - Amarillo, Texas

I would suggest steering clear of this company. We were going to buy a $10000 bedroom set. After dragging out getting us a price the manager came and gave us a 22% discount if we paid cash and asked us to put $100 down. We were told if we didn't purchase that set we could use it towards anything in the store. So we look at the now prices $8800 set online on our way home to grab cash and they have it listed on their own website for $6800... Obviously we didn't buy it but went back to buy a recliner. Instead of being able to use the $100 towards the recliner the tone changed and after being told they couldn't find it they eventually did, but weren't willing to let us use it towards the purchase. We walked out. They pretty much stole $100 from us but that is fine. They lost and will continue to lose a lot more in business because we will not spend a penny with them and make sure everyone we know is aware as to how they do business. Go to Buzula, Havertys or pretty much anywhere else. You also won't have to deal with getting swarmed by commission paid sales people circling you like sharks. Enjoy that stolen $100 Ashley Furniture and we will do our best to make sure everyone we know shops elsewhere. read more

Bought from them before a $10,000 bed and had great customer service and delivery. So I decided to buy again. Bought a queen bedroom set on June 30. Was told it would take 4-6 weeks I was ok with that. Told the customer service rep I needed a bed ASAP because I didn't have one. She said that as soon as it came in they could deliver it even if the other items were not in. I agreed total was almost $2600. I call at the end of July and to see the status and I was told it would be mid August I was upset but it wasn't too far away. I contacted the customer service line was told 3 different dates my items would arrive and that they could do partial deliveries. I agreed and stated I just really need the bed. I called today August 26 and was told nothing has came in and it would be September 6th and there were no dates for anything but the bed. This really pissed me off because I just had a phone call with the same customer service line who told me items were coming in on Aug 16,27,30. I have been waiting almost 10 weeks for my bedroom set!!!! When I was told otherwise. Then the customer rep had the audacity to tell me well online it states 14 week delay. Well that does not pertain to me when I did not buy online!!!! I bought in store and I was told the delay was half the time. I will never buy from Ashley's furniture again and would not advise anyone else to unless you don't care about making payments on items you don't even have. read more

Honestly, Ashley would get NO stars if that was a choice!! I had purchased some of their cheap quality particle board furniture several years ago while living in the Midwest. A whole apartment full of furniture and over half was damaged on receipt!! I blame most of this on the poorly trained delivery team, since other items I have had shipped directly were undamaged. It is AMAZING how something can survive a trip from Vietnam, and be damaged going from one end of town to the other!! But, that is not my current issue with Ashley, as I have several. The "cheap quality" goes without saying. The poorly trained or inept delivery guys would depend on the location, though there seem to be a number of complaints about the furniture being damaged during delivery pretty much everywhere you look. My current issue stems from an order for a couch and loveseat, placed around the first week of April. I waited weeks to hear from anyone about delivery. I made multiple calls to their customer service department trying to set up a delivery and then made attempts via email. I would literally sir for 30 plus minutes and no one would pick up. I finally gave up and sent them an email to just cancel the order. Nearly a month later, I hear from someone named Kimberly who wants to set up delivery. WTH??? I told her I had already cancelled this order and made other arrangements. I was in the midst of a cross country move and certainly wasn't going to deal with Ashley at that point. She informed me she could not cancel the order, but would pass it along to her manager to do so. I was made to believe this issue was resolved. Fast forward to yesterday, I get an email from Ashley sales stating they are charging my Synchrony card for the $1900 for the sofa and liveseat. WTH??? I contacted my credit card company and reported the fraudulent charge and closed the account, but now have another nightmare to deal with while trying to get settled. When does it end?? Their furniture may "look nice", but it isn't quality and it certainly doesn't travel well. Their customer service is NON-existent, and they have now stepped over the line and committed fraud by charging my credit card for items I never received. Do yourself a BIG favor and steer clear!! Fast forward to read more

Rosa Ortega was the lady that assisted me in my purchase of a dresser! She was very friendly and professional. She help me find a dresser that was in my price range and specifications; as well as answered every question with the upmost professionalism. I would highly recommend her when you stop in and shop for your future furniture items! Thank you! read more

Strange and dishonest place. Nothing has a price. Cash price. Finance 0% price. Finance on terms price. Online price. Sales flyer price. No one knows the price. It's the furniture equivalent of a tote-the-note used car place. What can we do to put you on that couch today? They'll stack purchases on your 'account' without telling you. So your one year no interest furniture get moved to the 36 months finance pile. If you're not paying attention, you're never going to own anything until you've paid off everything. The collateral your 0% stuff in with any other purchase. If you feel compelled to buy something here, do not finance it with this company. Shady deluxe lending practices. High pressure sales, no explanation...get the idea? read more

My husband and I had been looking for a new couch, so I came in one day after work to browse and send him some things I liked. I had just gotten off of work, so I was in my disgusting coffee smelled and stained clothes. Honestly, it probably looked like I had zero money to spend due to my work outfit. I'm assuming this is why no one acknowledged me the entire time I walked around looking. Even after multiple employees made eye contact, not one "hello may I help you find something?" Well, the joke is on you because we were prepared to pay cash for a beautiful couch. Which to me is interesting, because when we finally did speak with someone she tried to talk us into financing the couch for "zero interest". (Why would I want to finance a couch when I can just pay for it?) Just so you know- there IS interest. What actually happens is that you pay *full price* (marked up price really) for the furniture you finance with. The interest is hidden in the total cost. Which is why when you pay with cash you get a "discount" (No, that is the normal price without said interest that does not exist but actually does) I don't think I'll come back and buy one after all. read more

If I could give Ashley Furniture a 0 I would in a heartbeat. Absolutely HORRIBLE. I would NOT recommend this company to anyone. Horrible customer service. They tell you your furniture will be delivered between 2-6 weeks & it's going to be 12 weeks for me. They WONT give you your money back, it's only an in store credit & even with that you don't get all of it back. I WOULD NOT recommend them. I promise you, shop somewhere else!!!! The salesmen / woman are so adamant about making a sale. They follow you around until you buy something or leave. read more

We ordered our sectional in March, and we still have half a couch. We were told 6-8 weeks, when they knew that was not achievable. Every time we call they say...maybe the end of the month. They have said that for two months now. "Store credit is only good if you actually have something to purchase and bring home...which they don't. read more

Still waiting on a mirror for my daughters bedroom set that we ordered back Nov 2020 Yes that is right 2020

This is the worst company and they can't blame their poor customer service on the pandemic. How can you legally sell a product you don't have in stock? I purchased my furniture and paid cash on 1/1/2021, with notice that my items will be delivered between 8 - 10 weeks. Well, I am still waiting for my items. I forgot what I ordered since its been so long. There's no excuse for this company not reaching out to the customers they still owe furniture to. I have filed a claim with BBB and the said part is, Ashley furniture is listed as one of the worst companies on Consumer Reports ( wish I had reviewed that site prior to purchase). The company responds to reviews with a canned response and provides an email address to provide detailed information. That's a joke since no one responds to the email. The easy resolution would be to cancel the order. However, if you cancel, the company will keep 25% of your purchase. The reviews listed on this are either fake or they are the few lucky customers. I can attest this is a REAL review and if you're reading this prior to purchase, take my advice a shop with a local furniture store. I really regret the choice I made with this company. read more

I ordered a bed & mattress for my son on Thursday July 2nd. I was originally told that I the bed would be here July 20th but on July 20th I called & they said that due to COVID-19 they've pushed the delivery to August 4th. Then when I called in Aug. 3rd to check on it they said it would be in the Lubbock, Tx warehouse this past Thursday & would be delivered Friday (yesterday). I called Tuesday to make sure it was still scheduled to be delivered Friday & now they're telling me the 2nd week of September! I'm upset bc I was originally guaranteed July 20th & here we are 6 weeks later & still not bed or mattress. I talked to customer service & they said that they would have it delivered this Monday & I didn't get a call yesterday setting up the delivery time. So here we are waiting on hold with them for the umpteenth time waiting to find out where my sons bed is! read more

The payment bill got to my house before the furniture. Still waiting now going on 6 weeks. nooone seems to know when I'm gna get my bedroom. This place is a joke.. too bad I didn't look through the reviews before walking into this place.. read more

The furniture we finally received was what we asked for... that beings said, if you want your piece on time, or want an honest business this company is not what you are looking for. Everyone had a different answer when I called asking for an update and why I had not received my furniture yet. Then we set up a delivery time being told if we rescheduled it would cost us another delivery fee. Then they did not show or call the day my husband stayed home to have it delivered. You have no choice but to have it delivered because there is no pick up option. Never ordering here again. I do not suggest it because it was not worth the hassle. read more

I purchased a new bed for my daughter in store. The associate that helped me even said he'd give me 10% off so I thought I had gotten a pretty good deal. Later on that same day I went to my mom's house and she asked to see the new bed I had gotten. I went to their website to pull up a picture and to my surprise the bed was almost $200 LESS than what I paid. I called up there thinking there must have been some mistake. They representative that I spoke with told me you have to REQUEST THE INTERNET PRICE. Like what? Why would you sell the same item at two different prices? I will never purchase another piece of furniture from them and will make sure none of my friends or family shop here. read more

I'm very upset. I purchased a coffee table for pickup. Getting a person on the phone is like waiting 30 minutes or more. I had to go to the store to figure out when I could pick it up and they only do customer pickups the 1st and 15th. My table wouldn't be in until the 16th so they told me to deliver it for free. I gave them specific instructions like the correct phone number. Of course they didn't deliver it and called the wrong number. Delivering out of lubbock is completely not a smart operation, neither is only allowing customer pick up twice a month. I went to the local store and no help just like calling. I probably won't get my coffee table and I am extremely pissed off. read more

We purchased 2 nightstands on 4/25 that were currently out of stock at the Amarillo store. The salesperson (#205) told us there were 1200 coming in and ours should delivered within the week. He even showed us on his tablet what was coming in. Paid for them and haven't heard from them since. It's now May 10th. I've called several times, left messages but nobody has returned my calls and now the mailbox is full. I sent an email to the address they post on negative google reviews, but no response. NEVER SHOP HERE!!! read more

Great in store service but delivery is an absolute joke. I have already paid for an ottoman two months ago that has still yet to arrive. They finally scheduled it but did not show up at the time promised. You cannot get through to delivery to save your life; they will give you the option to be called back but several hours later- no call back. An absolute joke- DO NOT BUY WHAT YOU CAN'T CARRY OUT! read more

This is a horrible place with no integrity. Run don't walk run. I purchased furniture from here and paid cash. The sales rep told me 2 weeks for delivery, now come to find out they advised they told me 2 to 6 weeks lies all lies. I have not received my furniture and requested that the cancel my order and they told me they could not and if they did would only credit me 25% and the remaining balance would be store credit. Why on earth would I want to purchase something else when you screwed me on the first deal. read more

Do NOT purchase from Ashley. We ordered furniture 5/15/20 and we are still missing half of it. This store is a joke, and customer service will NOT help you. Save yourself the headache and shop elsewhere. read more

First question I asked sales rep, Do you deliver to my area. Next question , do you deliver on Saturday. Answer, Yes. I purchased a sofa and love seat. Next delivery calls to schedule. Ashley store does not deliver on Saturday. I have to take off work with no available time-off, for I can not afford 25% re-stock fee. Furniture arrives, Delivery guy informs me, we deliver on Saturday. I am so unhappy. Next survey guy calls, Yes we deliver on Saturday. If you give us five stars on Google, I will sent you a $50.00 gift card. That does not make me feel better but go ahead. I get gift card today, Yes I can use, if I spend $100.00, expires in 10 days. All I can say is I am very displeased with Amarillo, Tx store and their representatives. Thank You!, Next read more

Let me start by saying my husband and I had been Ashley Furniture customers for years prior to now. After this most recent purchase, we will never return to Ashley solely based on the poor customer service. They had promised us our furniture in 2-6 weeks, after we told them the importance of having our furniture in this guaranteed timeframe (that they gave us and reassured us) due to guests coming in for our wedding. The furniture was not delivered in that timeframe and then they wanted to start billing us for the furniture we did not have. After multiple calls to cancel, hour hold times, not one call back after having the option to save your number in line instead of waiting an hour and then when you finally get a hold of someone, they give you the run around about how they're unable to look into the account because they're not the ones who made the note or their supervisor isn't available or isn't there. After about 10+ phone calls, it seems convenient that no one is ever available. They also tell you time after time that someone will give you a call back by making a note on the account and not one person has ever reached out for a follow up call. Not once. Then you have to call back and go through this whole ordeal again. Avoid going to this place at all costs. They have lost a valuable customer. read more

We came in looking at mattresses. We had seen advertisements on TV and a flyer in the mail of no interest. The first young man was very nice. He greeted us as we entered. He showed us the mattresses and then another guy took over. He was nice and knew his stuff but definitely was pushy. We asked each other if we were in a used car dealership. It was tricky. We eventually found the mattress we liked and applied for credit. After approval another guy comes over and runs through numbers. The numbers did not add up. Come to find out the deal being offered at 0% was basically a joke. Then we began to get things thrown in for free. Sorry! But that was the strangest furniture shopping we have ever done. Sure doesn't make me want to shop here again. If you advertise a deal give it. read more

I purchased over $16000 in furniture - paid up front, not credit - in September 2021. I was told that my order would be delivered in 8-10 weeks. I received the first little bit of my order very quickly and was very pleased with it. But then, the rest of my order was delayed... and delayed again... and again. I eventually filed a complaint with the BBB and have had a little more of my furniture delivered but my complete order has yet to be fulfilled and it is now projected to not be available until June 2022. A little inconvenient considering part of the order that I am missing are the chairs that go to the dining table that delivered previously. On top of that, some of what we ordered is damaged. I asked upon delivery to have it repaired. The delivery tech could not fix it but "submitted a work order" to have someone else come and do the repair.... No one has called, much less bothered to come by to fix it. I have messaged the "contact" that Ashley's has provided to everyone else in these complaints (206-203-5109) to discuss the situation and hopefully get it resolved but all that I am getting back are excuses for why it is taking so long for my order to be fulfilled. In my opinion, the sales people at Ashley's are con artists that will tell you whatever they need to in order to make a sale and they get away with it because the delivery dates are just "estimates" so they don't have to be remotely accurate and the customer service is atrocious - they are rude and dismissive as though it's your fault that they have failed to do their jobs. This company is walking a very fine line teetering towards theft. They will take your money without batting an eye and then fail to deliver the promised goods. I won't be surprised if the entire company goes bankrupt in the next year and I end up out of money and without my furniture. This has been the absolute worst customer experience. read more

I went here to look for a sectional that I would need after a remodel. I told the sales representative that I did not want to finance. She has me fill out an application anyway stating it was standard procedure, and no big deal. Two week later I got a credit card in the mail from "The Home Card." The fine print states failure to close the account within 30 days of receipt indicates acceptance of terms, fees, and charges. When I called to immediately cancel the card the agent said it was from Ashley Furniture. This is a total scam. Now my credit will be effected by this card that was approved and then canceled that I never had any knowledge of from the start. Do not go here, EVER! The whole process felt just like a used car dealership. Go anywhere but here. read more

I simply do not know how Ashley Furniture stays in business. I ordered from them in late August. It is now late November and I still don't have my full order. The floor associate that sold me the furniture first lied to me and quoted a 2-6 week delivery time. I understand delays happen so I just let that slip by. I finally get a partial delivery in late October and they delivered the incorrect entertainment center. So now I'm having to go back to our local store to get the correct entertainment center. Sure enough, I was notified that the floor associate lied to me again because the entertainment center that I selected actually does not come in the color that I had ordered. They simply told me to select another entertainment center but offered no discount for there mistakes. I was also notified that the sales associate I dealt with no longer works there. What a surprise. I decide to ask for a refund and I am referred to call there customer service department. After 5 billion years on hold with Ashley Furniture customer service I am notified that they do not offer refunds. They can not even give me a small discount for a new entertainment center that I choose. Keep in mind, this was all there mistakes. Having no choice and urgently needing an entertainment center, I decide to go to Ashley Furniture and select a different one. I select one that actually fits the rest of my living room color scheme but it is $1200 more than my previous one. As if it couldn't get any worse, the entertainment center I want is the last one and I must select the floor model. I then ask if there is any small discount on the floor model and sure enough they say no. Can I at least get delivery on this?? You guessed it, also no. So im having to pay an additional $1200 for a floor model and I also have to pick it up FOR A MISTAKE THEY MADE. I arrive back at the store and they cannot even provide me with bubble wrap to keep the furniture safe upon transfer. I have to go over to uhaul and spend over $100 for furniture protection supplies. At this point im livid and I just want my damn furniture. I arrive at my house and they provide me with the wrong screws to assemble my entertainment center. So now I'm having to go back to the store. I am trying my hardest not to cuss people out or put my fists on there face the whole time. I get there and they said they gave me the right assembly equipment. I told them if they cannot just simply go to the back and see if for some reason the right screws are back there? This dumbass then tells me that ill have to call customer service for some $5 screws. I spent over $15,000 on your shitty furniture and you cannot provide me with simple screws? You've got to be kidding me. At this time, I raise my voice and demand for them to go back there and look. They agree and sure enough, here they come with the right screws. During this whole process of going into the store I saw over 10 other customers complain about similar problems. I sit here in late November still waiting for a bench that was supposed to come with my dinning room set. I DO NOT RECOMMEND THIS STORE WITH STUPID INADEQUATE EMPLOYEES THATS ANSWER TO EVERYTHING IS CALL CUSTOMER SERVICE. How in the hell has this place not ran out of business? PLEASE DO NOT BUY FROM THESE RATS. If you want excellent customer service go elsewhere, perhaps somebody's backyard and pickup used furniture. If you want to deal with headache dumb ass pain in the rear people that simply suck at what they do and can't wait to steal your money than go to Ashley Furniture. read more

We purchased a table set and chairs from Ashley HomeStore. The table was damaged within the 72 hour no-hassle return period. The technician who was scheduled to show up never did. Called back twice. Same thing. Passed the 72 hour mark. Had to now deal with customer care plan we paid extra to have. So they basically fill out paperwork and send it to the same scheduler people at the HomeStore who never showed up. 14 missed appointments (over 10 mo period) later, we still have a damaged table and another appointment. Wonder if they'll show up this time!?!? Not holding my breath.... read more

Well I was going to get a $2200 bed mattress and frame.. but I ended up getting in a car accident driving 70mph and ran over by someone going 45-50 mph within 20 minutes.. I put $1000 down and I needed the money back for my medical bills.. they told me, they would only be able to return me my money by it being instore credit and they will end up keeping 25% read more

We just needed a King size bed. I didn't want to get rid of my existing furniture, we just needed a different size. We found something that would match and we both liked and made the purchase. It was delivered and set up without any problems. When we need something else, Ashley's will certainly be considered!! read more