Rockwood is a family owned store. They maintain a friendly work force and there is no pressure…read morewhile looking around. My opinion, they carry high-end items and a reasonable price. If you don't see it on the massive showroom floor, they a great selection of catalogs and builders. Located on the West side of the Canyon E-way, it is worth stopping in and saying hello.

Absolutely stunning atmosphere! Designers in-store to help make the hard decisions, and the quality…read moreof their selection is amazing Re-decorated our living room with Rockwood Furniture and we will be going back! By far the best in town.

Calvin was such a huge help in getting us the furniture we needed! Great furniture with GREAT…read moreprices!!

the service was great,Melanie is very friendly and in good spirits, very helpfull and fun to talk…read moreto. if needed we will come back someday. furniture you have is very nice. and the value is wonderful.. Thank you

Salesman (Elvis) was famiar with the products, and patient about showing. We ended up with 2…read morerecliners, ordered on a Friday with a pickup the following Tuesday. Loadout crew removed them from the crates so I could check them before driving 120 miles home. They were just ordered, unlike a previous experience at a major barnd store. We are certainly happy with the experience at Bob Mills. Thanks Elvis and crew.

I purchased a mattress and adjustable frame from Bob Mills in March 2019 for approximately $7,500…read more This was a major purchase for our family, and we spent that much because I already had lower-back issues and wanted a high-quality mattress with reliable long-term support. The 15-year warranty was a significant part of the sales pitch and our decision to buy. After about five years, the mattress developed a noticeable depression. My side measures approximately 1.25 inches, and my wife's side is approximately half an inch. This is not just cosmetic. I can plainly feel the depression while sleeping, it affects the support of the mattress, and it aggravates my lower back throughout the night. Bob Mills submitted the claim to the manufacturer, and it was denied because the impression did not meet the manufacturer's 1.5-inch threshold. In other words, the mattress can have a deep, uncomfortable body impression that materially affects its support, but they expect the customer to continue sleeping on it until it gets even worse. I was never told at the time of purchase that a mattress could become noticeably unsupportive and still not qualify for warranty assistance unless the depression reached 1.5 inches. Had that been clearly explained, it absolutely would have affected our decision to spend this much money. I then opened a second ticket and requested escalation, a copy of the warranty, the manufacturer's findings, the measurement procedure, and information about an in-person inspection or another reasonable accommodation. That request was ignored. For a family that does not have unlimited money, $7,500 was a serious investment. We bought a premium product because we expected premium quality and meaningful protection. Based on my experience, the 15-year warranty has provided very little practical value. The mattress is already causing a real problem, but because it is approximately one-quarter inch below the threshold, Bob Mills and the manufacturer have offered no meaningful help. I am sharing this so future customers understand what the warranty may actually mean in practice. Before purchasing, ask for the full written warranty, ask specifically about the 1.5-inch requirement, and understand that a mattress may become uncomfortable and unsupportive long before it qualifies for replacement.

This was by far the worst experience I have ever had with a furniture store. Ashley Furniture, and…read morespecifically the employees Rupert, Donald, and Dustin, made the entire process a nightmare. From the beginning, nothing felt straightforward or honest. The way they handled business came off shady, manipulative, and completely untrustworthy. Instead of helping me as a customer, they seemed more focused on pushing hidden costs, dodging direct questions, and giving me the runaround. It was clear they had no intention of being transparent or professional. Every interaction left me feeling like I was being scammed rather than served. These three employees made what should have been a simple, positive experience into a situation full of stress, frustration, and distrust. If you value your time, money, and peace of mind, stay far away from this place. Ashley Furniture should be embarrassed to have employees like Rupert, Donald, and Dustin representing their business. I'll never step foot in this store again, and I strongly warn anyone else to avoid it unless you want to deal with shady practices and a team that clearly doesn't care about customers.

Absolutely the worst buying experience. Order was placed 7/31/2021 I can't remember how many…read moretimes delivery has been scheduled only to be cancelled the day of or the day before the delivery date. This happened again today. Last week the truck drove from Lubbock to within an hour of my house. They called to make sure we were available for delivery then called and cancelled after they drove 3 hours. They rescheduled for 4/20 and cancelled 4/19. I'm ready to get this order delivered and move on

So unhappy with the refrigerator that I bought here. I got a whirlpool with a large icemaker that…read moreis borderline useless Even though it takes up a third of the refrigerator Space. The financing that they offer is the nail in the coffin. I planned on buying an oven from them down the road, but I am going to steer clear.

Not better prices for same merchandise!! Tacky Store! Not enough sales people ! Poor area to get to!read more

This location is no longer a thrift store. This location sales Amazon FedEx and UPS returns. Found…read morestuff fun stuff but is not a thrift store

Typical thrift store. It was pretty big but very crowded. There were a lot of clothes and…read moreknick-knacks, some baby furniture and equipment, seasonal items, shoes and boots, etc. I walked around for quite a while before I finally spotted a bin of yarn and ended up buying quite a bit of it. Luckily for me it turned out it was half price Monday so I got all the yarn for half what it was marked. I went back again the next Monday but didn't have as good of luck. I didn't really see anything new that had come in in the past week in the yarn category. But I got good use out of the items that I bought and it kept me knitting preemie hats and blankets and scarves for cancer wards which is what I do whether I'm traveling or at home.